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How do I retreive my admin password?
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Lost or forgotten passwords are not recoverable so steps should be taken by administrators to secure this information. However, the Array can recover the initial login password. To recover the login password, administrators will be required to do the following:
- Establish a console connection with the Array TM (See Console Connection).
- Log on using the name “recovery”.

The Array will present the user with a challenge phrase. The challenge will be a series of randomly generated words. The user will need to “copy” and “paste” these words into an email to support ( Support will return to the user the necessary response. This response will need to be pasted into the prompt on a new line. Users should make certain that no leading or trailing spaces are included. The challenge begins with “--begin--" and ends with “--end--“. The login password will be reset to the default “array”.

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