Merge pull request diesel-rs#2630 from diesel-rs/revamp-our-support-story

Update issue templates

Author: weiznich

.github/ISSUE_TEMPLATE.md .github/ISSUE_TEMPLATE/bug_report.md.github/ISSUE_TEMPLATE.md renamed to .github/ISSUE_TEMPLATE/bug_report.md

@@ -1,5 +1,14 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: bug
+assignees: ''
+
+---
+
 <!--
-If you want to report a bug, we added some points below you can fill out. If you want to request a feature, feel free to remove all the irrelevant text. In addition to this [issue tracker](https://github.com/diesel-rs/diesel/issues), you can also talk to Diesel maintainers and users on [Gitter](https://gitter.im/diesel-rs/diesel).
+If you want to report a bug, we added some points below which help us track down the problem faster.
 -->
 
 ## Setup
@@ -33,16 +42,22 @@ If you want to report a bug, we added some points below you can fill out. If you
 ### Steps to reproduce
 
 <!--
-Please include as much of your codebase as needed to reproduce the error.  If the relevant files are large, please consider linking to a public repository or a [Gist](https://gist.github.com/).
+Please include as much of your codebase as needed to reproduce the error.  If the relevant files are large, please consider linking to a public repository or a [Gist](https://gist.github.com/). This includes normally the following parts:
 
-Please post as much of your database schema as necessary. If you are using `infer_schema!`, you can use `diesel print-schema` and post the relevant parts from that.
+* The exact code where your hit the problem
+* Relevant parts your schema, so any `table!` macro calls required for the
+* Any other type definitions involved in the code, which produces your problem
 -->
 
 ## Checklist
 
-- [ ] I have already looked over the [issue tracker](https://github.com/diesel-rs/diesel/issues) for similar issues.
+- [ ] I have already looked over the [issue tracker](https://github.com/diesel-rs/diesel/issues)  and the [disussion forum](https://github.com/diesel-rs/diesel/discussions)  for similar possible closed issues.
+<!--
+If you are unsure if your issue is a duplicate of an existing issue please link the issue in question here
+--> 
 - [ ] This issue can be reproduced on Rust's stable channel. (Your issue will be
   closed if this is not the case)
+- [ ] This issue can be reproduced without requiring a third party crate
 
 <!--
 Thank you for your submission!  You're helping make Diesel more robust 🎉

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,14 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Compiler error while compiling diesel
+    url: https://github.com/diesel-rs/diesel/issues?q=is%3Aissue+ld+returned+1+exit+status+
+    about: Failed to compile diesel? Have a look at existing issues. You've likely miss some required dependency.
+  - name: Simple Questions
+    url: https://gitter.im/diesel-rs/diesel
+    about: If you have a simple question please use our gitter channel.
+  - name: Complex Questions
+    url: https://github.com/diesel-rs/diesel/discussions/categories/q-a
+    about: Do you have a larger question? Ask in our forum.
+  - name: Feature Requests
+    url: https://github.com/diesel-rs/diesel/discussions/categories/ideas
+    about: If you want to suggest a new feature please create a new topic in our discussions forum

CONTRIBUTING.md

@@ -36,17 +36,19 @@ Thank you! We'll try to respond as quickly as possible.
 
 ## Submitting feature requests
 
-If you can't find an issue (open or closed) describing your idea on our [issue
-tracker], open an issue. Adding answers to the following
-questions in your description is +1:
+Diesel's issue tracker is meant to represent our current roadmap. An open issue represents either a bug, or a new feature that a member of the Diesel team is actively working on.
 
-- What do you want to do, and how do you expect Diesel to support you with that?
-- How might this be added to Diesel?
-- What are possible alternatives?
-- Are there any disadvantages?
+This means that you should not submit a feature request to our issue tracker, unless you were asked to do so by a member of the Diesel team. Feature requests should instead be posted in
+our [discussion forum](https://github.com/diesel-rs/diesel/discussions/categories/ideas).
 
-Thank you! We'll try to respond as quickly as possible.
+If you can't find thread describing your idea on our forum, create a new one. Adding answers to the following questions in your description is +1:
+
+-   What do you want to do, and how do you expect Diesel to support you with that?
+-   How might this be added to Diesel?
+-   What are possible alternatives?
+-   Are there any disadvantages?
 
+Thank you! We'll try to respond as quickly as possible.
 
 ## Contribute code to Diesel