TRAINING REGULATIONS FOR

COMPUTER SYSTEMS SERVICING NC II

Section 1 COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies that must
possess to enable to install and configure computers systems, set-up computer networks and servers
and to maintain and repair computer systems and networks.

This Qualification is packaged from the competency map of the Electronics Industry as shown in
Annex A.
The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES

500311105 Participate in workplace communication

500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202 Apply quality standards

ELC311203 Perform computer operations
ELC311201 Perform mensuration and calculation
ELC311202 Prepare and interpret technical drawing
ELC724201 Use hand tools
ELC724202 Terminate and connect electrical wiring and electronic circuits
ELC724205 Test electronic components

Code CORE COMPETENCIES

ELC724331 Install and configure computer systems

ELC724332 Set-up Computer Networks
ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks
 BASIC COMPETENCIES
(40 hours)
Unit of Competency Learning Outcomes Methodology Assessment Approach
1. Participate in 1.1 Obtain and convey workplace Group  Demonstration
information.  Observation
workplace discussion
1.2 Complete relevant work related  Interviews/
communication documents. Interaction questioning
1.3 Participate in workplace meeting and
discussion.
2. Work in a team 2.1 Describe and identify team role and Discussion  Demonstration
responsibility in a team.  Observation
environment
2.2 Describe work as a team member. Interaction  Interviews/
questioning

3. Practice career 3.1 Integrate personal objectives with Discussion  Demonstration

organizational goals.  Observation
professionalism
3.2 Set and meet work priorities. Interaction  Interviews/
3.3 Maintain professional growth and questioning
development.
4. Practice 4.1 Identify hazards and risks. Discussion  Observation
occupational health 4.2 Evaluate hazard and risks Plant tour  Interview
& safety 4.3 Control hazards and risks Symposium
4.4 Maintain occupational health and
safety awareness

COMMON COMPETENCIES
(80 hours)
Unit of Learning Outcomes Methodology Assessment
Competency Approach
1. Apply Quality 1.1. Assess quality of received materials  Field trip  Demonstration &
Standards 1.2. Assess own work  Symposium questioning
1.3. Engage in quality improvement  Problem solving  Observation &
 Simulation questioning
 Individualize  Third party
learning report
 On the job training
2. Perform 2.1. Plan and prepare for task to be taken  Modular  Demonstration &
Computer undertaken  Film showing questioning
Operation 2.2. Input data into computer  Computer based  Observation &
2.3. Access information using computer training (e-learning) questioning
2.4. Produce output/ data using  Project method  Third party report
computer system  On the job training  Assessment of
2.5. Use basic functions of a www- output product
browser to locate information  Portfolio
2.6. Maintain computer equipment and  Computer based
systems assessment
3. Perform 3.1. Select measuring instruments  Self- paced/  Written/Oral
Mensuration 3.2. Carry out measurement and modular examination
and calculation  Demonstration  Practical
Calculation 3.3. Maintain measuring instruments  Small group demonstration
 discussion
 Distance learning
4. Prepare and 4.1. Identify different kinds of technical  Lecture/  Written /oral
Interpret drawings demonstration  examinations
Technical 4.2. Interpret technical drawing  Dualized training  Direct
Drawings 4.3. Prepare/make changes on  Distance learning  observation
electrical/electronic schematic and  Project method
drawings  interview
4.4. Store technical drawings and
equipment/ instruments
5. Use Hand 5.1. Plan and prepare for task to be  Lecture /  Written/Oral
Tools undertaken Demonstration examination
5.2. Prepare hand tools  Distance learning  Practical
5.3. Use appropriate hand tools and  Film Showing demonstration
equipment  Observation &
5.4. Maintain hand tools questioning
6. Terminate and 6.1 Plan and prepare for  Film Viewing  Demonstration
Connect termination/connection of electrical  Individualized and Questioning
Electrical wiring/electronic circuits Learning  Assessment of
wiring and 6.2 Terminate/connect electrical  Direct Student Output Product
Electronic wiring/electronic circuits Laboratory
Circuit 6.3 Test termination/ connection of Experience
electrical wiring /electronics circuits  On-the-Job
Training
 Project Method
7. Test electronic 7.1 Determine criteria for testing  Film Viewing  Demonstration
components electronics components  Individualized and Questioning
7.2 Plan an approach for component Learning  Assessment of
testing  Direct Student Output Product
7.3 Test components Laboratory
7.4 Evaluate the testing process Experience
 On-the-Job
Training
 Project Method

CORE COMPETENCIES
(160 hours)
Unit of Assessment
Learning Outcome Methodology
Competency Approach
1. Install and 1.1. Assemble computer hardware  Lecture  Written
configure 1.2. Install operating system and  Discussion examination
computer drivers for peripherals/  Practical
 Demonstration
systems devices. examination
 Viewing
1.3. Install the computer application
software multimedia
1.4. Conduct testing and
documentation
2. Set-up 2.1. Install network cables  Lecture  Written
computer 2.2. Set network configuration  Discussion examination
networks 2.3. Set router/Wi-Fi/ wireless  Practical
 Demonstration
access point/repeater examination
 Viewing
configuration
multimedia
2.4. Inspect and test the configured
computer networks
3. Set-up 3.1. Set-up user access  Lecture  Written
Computer 3.2. Configure network services  Discussion examination
Servers 3.3. Perform testing,  Practical
 Demonstration
documentation and pre- examination
 Viewing
deployment practices
multimedia

4. Maintain and 4.1. Plan and prepare for  Lecture  Written

repair maintenance and repair  Discussion examination
computer 4.2. Maintain computer systems  Practical
 Demonstration
systems and and networks examination
networks  Viewing
4.3. Diagnose faults of computer
systems multimedia
4.4. Rectify/correct defects in
computer systems
4.5. Inspect and test the computer
systems and networks

LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II
QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
 10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated) (Optional)
QUANTITY INSTALLERS / SOFTWARE
26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
QUANTITY RESOURCES / MANUALS
26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

3.1. TRAINING FACILITIES

TEACHING / LEARNING SIZE AREA TOTAL AREA
AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 laboratory and/or
6x8 48 48
lecture area
 storage area 2x2 4 4
 learning resource
4x5 20 20
center
 equipment circulation 20 20
 area
Total Workshop Area: 92

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT MODULE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS

MODULE DESCRIPTOR : This module covers the outcomes required in installing and
configuring desktop and workstation computers systems. It consists of competencies to
assemble computer hardware, install operating system and drivers for
peripherals/devices, and install application software as well as to conduct testing and
documentation.

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE : NC
I
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/ devices
LO4. Install application software
LO5. Conduct testing and documentation

LO1. ASSEMBLE COMPUTER HARDWARE

ASSESSMENT CRITERIA:

1. Unit assembly is planned and prepared to ensure OH&S policies and procedures are
followed in accordance with systems requirements
2. Materials necessary to complete the work obtained in accordance with established
procedures and checked against job requirements
3. Tools, equipment and testing devices needed to carry out the installation work
obtained in accordance with established procedures and checked for correct operation
and safety
4. Computer hardware is assembled in accordance with established procedures and
systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance with
hardware requirements

CONTENTS:
 Plan and prepare unit assembly
 Identify and obtain the materials, tools and equipment in accordance with job
requirements
 Follow the OH & S policies and procedures to ensure operation safety requirements
 Assemble computer hardware in accordance with job and system requirements
 Configuration of BIOS in accordance with hardware requirements

CONDITIONS:
The students/trainees must be provided with the following:
 Computer system
 Anti-static wrist strap
 Set of screw driver
 Cutter
 Allen wrench (0.05 – 0.25 inch)
 Flashlight
 Sharp pointed tweezers
 Cable tie
 Manual
 Personal protective equipment (PPE)

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration
LO2. PREPARE INSTALLER
ASSESSMENT CRITERIA:
1. Portable bootable devices are created in accordance with software manufacturer
instruction
2. Customized installers are prepared in accordance with software utilization guide and
end user agreement
3. Installation of portable applications are carried out in accordance with software user
guide and software license Appropriate procedures in installing computer systems,
network devices and peripherals achieve in accordance with requirements without
damage or distortion to the surrounding environment and services

CONTENTS:
 Create bootable device
 Customize installation in accordance with software manufacturerEULA
 Installing portable application

CONDITIONS:
The students/trainees must be provided with the following:
 Open source portable applications
 Utility software
 Manual
 Flash drive
 Computer system

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration
LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES
ASSESSMENT CRITERIA:
1. Operating system (OS) is installed in accordance with established installation
procedures and to comply with end-user requirements.
2. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures Parts or connections of the
installation or service that removed in order to conduct the test stored to protect against
loss or damage and in accordance with established procedures
3. OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
4. On-going checks of the quality of the work are undertaken in accordance with
established procedures

CONTENTS:
 Install Operating System
 Install and configure peripherals/devices in accordance with manufacturer’s
instructions
 Updating drivers and peripherals
 Undertake on-going checks to ensure quality of work

CONDITIONS:
The students/trainees must be provided with the following:
 Operating system installer
 Printer, scanner, mouse, keyboard, webcam and other peripherals
 Drivers
 Utility software
 Notebook and pen

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration
LO4. INSTALL APPLICATION SOFTWARE
ASSESSMENT CRITERIA:
1. Application software are installed based on software installation guides, end-user
requirements and software license agreement
2. . Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements

CONTENTS:
 Install application sofware based on installation guide and software license agreement
 Carry out variation to application software installation
 Access and install software updates

CONDITIONS:
The students/trainees must be provided with the following:
 Productivity tools
 Utility software
 Internet connection
 Manual
 Computer system

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstratio
LO5. CONDUCT TESTING AND DOCUMENTATION
ASSESSMENT CRITERIA:
1. Devices / systems and/or installation is tested to determine whether it conforms to
requirements
2. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
3. 5S and 3Rs are followed according to environmental policies
4. Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements

CONTENTS:
 Test devices/systems and/or installation
 Conduct stress test
 Follow 5S and 3Rs according to environmental policies
 Prepare and forward documentation to appropriate personnel

CONDITIONS:
The students/trainees must be provided with the following:
 Multi-tester
 Cable/LAN tester
 Manual
 Notebook and pen
 Computer system
 Mirror
 Flashlight
 Anti-static wrist

Strap
METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration