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Terminal Management System
(Version 2)
Device Download Guide
Date: November 08, 2021
Platform Release Number: 1.11.9
Document Version Number: 1.0
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Revision History
Description of Changes Modified By Version Date
Initial Document Bobby Brinkley 1.0 02/01/2021
Added Appendix A Bobby Brinkley 1.1 11/08/2021
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Table of Contents
Revision History.................................................................................................................................. 2
Table of Contents ................................................................................................................................ 3
Summary.............................................................................................................................................. 4
Supported Devices ............................................................................................................................. 4
Create an Order Profile ....................................................................................................................... 5
Create an Order ................................................................................................................................. 11
Download Your Device ..................................................................................................................... 17
Appendix A ........................................................................................................................................ 27
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Summary
For BBPOS mPOS terminal line, you must first create an Order Profile before creating the final Order that is downloaded
by the device. These two items are built within the Order Profiles and Orders sections within the BBPOS Terminal
Management System portal. Below is a quick summary of the steps to download the mPOS line of terminals:
1. Log into Terminal Management System
2. Create an Order Profile
3. Create an Order
4. Open the TMT tool on the PC
5. Connect device to the PC
6. Download device
This document is designed to walk you through downloading the Key, Firmware, and Configuration Order into the device
step-by-step.
Supported Devices
This document details support for the following mPOS devices:
• Chipper 3X BT
• WisePad 3
• WisePad 3S
• WisePad Q
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Create an Order Profile
The first step in creating a Key, Firmware, Configuration (KFC) download is creating an Order Profile. The following section
details how to create a KFC order profile.
1. Log into the Terminal Management System
2. Select Order Profiles from the left menu
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3. Create a new Order Profile by selecting “+ New Order Profile”
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4. Build the new order profile
a. Enter a Profile Name
b. Select your applicable Customer from the dropdown list
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c. Select the applicable device from the dropdown list
d. Select the applicable Firmware from the dropdown list
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e. Select the applicable Configuration from the dropdown list
f. Select the key profile from the dropdown list
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g. Select Apply to complete and save the order profile
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Create an Order
Once you have created an Order Profile, you can create the actual Key, Firmware, Configuration (KFC) Order that can be
downloaded into the terminal. The following section details how to create the KFC order.
1. If you have not already, log into the Terminal Management System
2. Select Order from the left menu
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3. Create a new Order by selecting “+ Add Order”
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a. Enter the desired Order Name
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b. Enter the quantity of devices that are to be downloaded with this order
c. Select your Distributor from the dropdown list that you used while creating the Order Profile
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d. Select the order profile name that you previously created from the dropdown list
e. Select Add New to continue and save the order to be downloaded
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Download Your Device
Once you have completed creating your download order, you can now download the KFC to your device. The following section
details how to download your device.
1. Run the Terminal Management Tool (TMT) application loaded on your PC.
a. Open TMT Tool
i. You may encounter the following alert upon your first use, please click “More info” and select “Run anyway” to
continue
b. Select the server as “PROD”
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c. Login using your Terminal Management System (v1) login information and select “LOGIN”
d. Select the customer that the order was built for
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e. Select the order you want to upgrade the device with and click Start
f. Select which items of the KFC you want to upgrade in the device. Note: Do not select the box beside the Key if you
are physically injecting the device via GeoBridge.
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g. Double check the items to upgrade and the order summary. Click “Next” to proceed
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h. Connect your device(s) to the PC via USB
i. Select “Start” to proceed
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j. Select “Start” to proceed
k. The tool will begin loading the device(s) with the desired configuration
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l. The device upgrade process has completed.
m. Disconnect the device(s) and select Finish
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n. Select the “Back” button on the bottom of the screen
o. Click the “Logout” button on the bottom of the screen
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p. Close the application
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Appendix A
Resolving Device Stuck in Bootloader Mode
1. Download the BBPOS Firmware Online Upgrade Tool here.
2. Start the tool
3. If a warning is prompted,
a. Select “More Info”
b. Select “Run Anyway”
4. Login to the tool using your TMS login and click Login
5. Connect your device to your PC via USB and your device should be recognized automatically. If the device is not
recognized, try the following:
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a. Chipper Series
i. Poke the reset button located beside the USB Port 2 times.
b. WisePad 2 Series
i. While holding down the 1 and 9 keys on the pinpad, poke the reset button located on the bottom
of the back of the device.
c. WisePad 3 Series
i. While holding down the 1 and 9 keys on the pinpad, poke the reset button located beside the
USB port.
6. Click on your company name and select Next
NOTE: The device will periodically reboot itself (approximately every 30 seconds) and disconnect from the tool,
the device will reconnect and you will be taken back to this screen
7. Select your device type from the list and select Next
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8. Select Firmware / Config Upgrade
9. Select the desired firmware to be reloaded and Next
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10. Select Skip to not upgrade the configuration.
NOTE: If you do want to upgrade the configuration, simply select the desired configuration and select Next.
11. A summary screen will be displayed. Ensure that the desired configuration version is selected and then select
Upgrade
12. The tool will now download the firmware from the BBPOS TMS server
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13. The tool will install/upgrade the firmware
NOTE: If connection to the device is severed during this process, the device will remain in Bootloader Mode, and
to resolve you will have to start this process again.
14. Upon completion, the tool will alert you to a successful upgrade and will display the installed firmware
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15. Select Logout
16. The issue is now resolved and you can disconnect the device from your PC
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