Modules Basic Common Core
Modules Basic Common Core
Modules of Instruction
Basic Competencies
Module Descriptor: This unit covers the knowledge, skills and attitudes required to gather,
interpret and convey information in response to workplace requirements.
LO2 . _________________________________________________________________
LO3 . _________________________________________________________________
Contents Conditions Methodologies Assessment
Methods
( Note: Copy format for modules of instructions for Common and Core Competencies)
Application
program
Supplies/Materi
als:
- Operating
system
-
Applicatio
n
program
- CDs, flash
disks
Supplies/Materi
als:
- Operating
system
-
Applicatio
n
program
- - CDs,
flash disks
Applicatio
n program
- CDs, flash
disks
- Paper
- Interne
t
connec
tion
- Browse
r
Supplies/Materia
ls:
- Operating
system
-
Applicatio
n program
- - Anti-
virus
program
Unit of Competency COMMUNICATE EFFECTIVELY IN ENGLISH FOR
CUSTOMER SERVICE
Module Title: COMMUNICATE EFFECTIVELY IN ENGLISH
FOR CUSTOMER SERVICE
Module Descriptor: This module covers the knowledge and skills
needed to communicate effectively in English while conducting a
customer service delivery process.
Nominal Duration: 48 hours
Summary of Learning Outcomes:
LO1. Demonstrate an ability to express oneself in a clear and concise
manner
LO2. Demonstrate an ability to listen and comprehend effectively
messages,
feedback
and
instruction