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Contents in Full
List of Case Studies xiii
About the Book xvi
How to Use This Book xviii
How to Use the Online Resources xx
Acknowledgements xxi
CONTENTS IN FULL
The Person–Job Fit 211
Attracting the Right Applicants 213
Recruitment Advertising 213
The Role of Social Media and Social Networking Sites 214
Employer Branding 218
Assessing and Selecting 219
The Importance of Predictive Validity 220
An Applicant Perspective 222
Summary 223
Review Questions 223
Case Study 224
Further Reading 225
References 225
CONTENTS IN FULL
Payment Systems 419
Benefits 420
Summary 422
Review Questions 422
Case Study 423
Further Reading 425
References 425
Glossary 427
Index 433
xi
List of Case Studies
Part 1 Foundations of HRM 1
Chapter 1 Managing People at Work: Challenges and Opportunities
HRM Insight 1.1 The marriage invitation 10
HRM Insight 1.2 Murray’s story 28
Practitioner Insight William Beckett CEO of Beckett’s Plastics 18
Case Study ABB 33
HRM Insight 7.1 The legal practice that nearly got it wrong 199
HRM Insight 7.2 Recruitment practices at Thompson 217
HRM Insight 7.3 The case of LLT Solutions 217
Practitioner Insight Francesca Fowler, former HR director at
Nottingham Trent University and currently HR director at the
University of Leeds. For this insight, Francesca drew upon her
experiences at Nottingham 216
Case Study Midshire NHS Hospitals Trust 224
xv
About the Book
Most authors claim that their book is different, and by implication, better than many others currently in use.
Often, however, the differences, where they exist, are more superficial than substantial and tend to relate to
the choice and range of HRM subject areas rather than the way these areas are treated. We feel that many
contemporary introductory HRM books are very similar in terms of style, approach, and coverage and that
they tend to be written by academics in a style that fails to reflect the realities, uncertainties of organizational
life, and the nature of the challenges facing those with responsibilities for HRM. This led us to believe that
there was a need for a book on HRM that approached the subject in significantly different ways.
What seemed to us to be missing from much of the literature available to tutors and students was a
perspective on HRM that combined a strong academic underpinning with a realistic and informed under-
standing of how the HR function has evolved within organizations, as it seeks to contribute in the most
appropriate way to how organizations function. In this third edition, more than in the previous two, we
have tried to locate and make sense of the HR function within complex and dynamic organizational envir
onments, as part of the wider management function and as a specialist department tasked with specific
responsibilities and contributions. In other words, we have tried to represent HR ‘as it is’ and how it is
perceived as well as how it is meant to be, an approach that combines criticality with change and oppor-
tunities for improvement in the way the HR function is managed. This approach involves being more open
and honest about the relationship between HR activities and their associated outcomes (often taken for
granted). In doing so, we question the unproblematic way in which HR is often presented, for example, in
relation to its contributions to employee behaviour and business performance.
It is one thing to have a concept of a book that you would like to write—one that aspires to overcome
the gap between ‘theory’ and ‘practice’—but quite another to produce one that actually achieves this and
provides students with a set of analytical tools and frameworks that are academically rigorous, while offering
important insights into the realities, uncertainties, and compromises that HR practitioners and line manag-
ers constantly face. Only our readers will be able to say whether we have achieved our objective, but we
believe that we have made significant progress in that direction, for the following reasons:
1. The book is informed by contributions from two senior HR practitioners, although Rebecca Kay has
now moved on to a new career in education, and an experienced academic and consultant. Dean
Royles, the new member of the writing team, brings an even greater range of experience and insight
into HR and senior management as a result of his career in the NHS, with Paul Banfield providing the
academic content and analytical and conceptual frameworks. Our intention has always been to draw
upon contributions to the understanding of HR from the most influential writers on the subject from
the UK, Europe, and the USA and interpret these through our experience. The result is a fusion of both
academic and professional insights which explore how HR as an academic subject is represented and
how it is practised and experienced in the workplace.
2. We take a holistic and integrated approach to HRM which avoids presenting it as a series of separate
activities and as an isolated management function detached from wider organizational and business
interests and priorities. The emphasis in Chapter 1 on the importance of adopting a systems perspec-
tive on organizations and the HR function means that both are represented as dynamic concepts and
as representing complex and multifaceted phenomena.
3. The text offers an abundance of real-life examples of organizations, situations, and HR departments
that illustrate the diversity of thought and practice. All chapters offer a range of challenging student
activities, mini-cases (insights), and end-of-chapter case studies which cover a range of organizational
and business contexts, both in the UK and overseas, many provided or informed by practising man
xvii
How to Use This Book
KEY TERMS
Key Terms
Each chapter opens by defining the key terms which are to
Evidence-based management (EBM) This relates
to translating principles based on best evidence into
be explored within that chapter. Read through these before
organizational practices. By focusing on issues about you begin the chapter to make the ideas and arguments that
which there is a clear evidential base the assumption is
that the practice of managing will improve and lead to follow easier to understand.
better outcomes.
Dialectic The tension that arises as a result of
conflicting ideas, interacting forces, or competing
LEARNING OBJECTIVES
Learning Objectives
Clear, concise learning objectives outline the main concepts
As a result of reading this chapter and using the online re and themes to be covered within the chapter. These lists will
● appreciate the case for evidence-based help you review your learning and effectively plan revision,
management;
ensuring you have covered all key areas.
● understand the challenges faced by management in
using people as economic resources;
STUDENT ACTIVITIES
STUDENT ACTIVITY 1.1 Put your knowledge to the test by completing the student
Read the article by Pfeffer (2005), ‘Changing menta
Human Resource Management, 44(2), 123–8. Summ
activities found in every chapter. Often research-based or
your own ways of ‘seeing’ HR and the mental models used in yo involving problem solving, these activities are designed to
help you engage with the subject and encourage you to learn
through practice. They will support you in developing trans-
So, with the NHS example in mind, what can we say about
lem may not only be about the number of doctors who are ferable skills such as group work and giving presentations.
I h i i i l l b l k f di h i
HRM INSIGHTS
HRM INSIGHT 1.1 The marriage invitation
These mini case studies present the kinds of scenarios and
As with all the stories in this book, this is essen
although names have been changed to preserve challenges experienced in the real world of business, such as
Martin Wilson was a qualified accountant with conside
accounting in industry. He built a reputation for honesty and
sourcing talented staff and managing strikes in essential ser-
could find out what the problems of a business were and had vices. Accompanied by questions, they prompt you to con-
Not long after he retired from his job as finance director of
Yorkshire, he received a call from a friend who owned the s sider how the theories and models apply in practice.
friend outlined a series of production and financial problem
Martin if he would consider running the company as its CEO
PRACTITIONER INSIGHTS
PRACTITIONER INSIGHT Roger Collins, di
HR in the NHS: leading on the pay bill challe Learn from the real-life experiences of HRM professionals in
From 2000 to 2008, the role of the HR practit worldwide businesses and public services through the prac-
workforce; the NHS planning framework during that period
numbers, but now we face a very different situation. Pay ma
titioner insights in each chapter. Practitioners from a range of
the NHS and now the focus is very much on pay bill reduct organizations reflect on a challenge they have faced to help
provement programmes, ensuring that where potential pay b
of clinical care provided for our patients is not diminished. you see how such issues are overcome.
firmly established as a key member of the board team, althou
However, the workforce agenda is common to all trusts and o
HOW TO USE THIS BOOK
RESEARCH INSIGHTS
RESEARCH INSIGHT 1.1 Broaden your understanding by reading the summaries of key
Gouldner, A. W. (1954), The Wildcat Strike publications outlined in the research insights. These will help
(Antioch Press).
Although Gouldner’s (1954) classic account of a labour rela
you direct your learning of the topics covered in each chapter
contains many references to organizational features and be and encourage you to delve deeper.
introductory chapter, focusing particularly on what he calls
within and between the two organizational domains.
p
KEY CONCEPTS
Strengthen your theoretical and analytical grounding by con-
KEY CONCEPT Unintended consequence
Unintended consequences, sometimes called
sulting the key concept boxes, which outline new terms that
quences, are outcomes that are not the ones f have a specific meaning and are part of the language of HRM.
can be positive but when the term ‘unintended consequenc
describes something that is negative.
CASE STUDIES
CASE STUDY ABB End-of-chapter case studies and accompanying questions
integrate many of the key issues and activities covered in the
This case study provides interesting insights into chapter to demonstrate the challenges faced in HRM and to
most successful executives, and demonstrates th
people within the wider context of managing th present an illustration of the theory in practice. They will en-
This is a story about the merger, in 1987, of tw able you to contextualize the issues discussed in the chapter
and the Swedish firm ASEA—and the role of one
tives, Percy Barnevik. It is taken from the book and consider how HRM affects organizations as a whole.
REVIEW QUESTIONS
REVIEW QUESTIONS Reinforce your learning and aid your revision with end-of-
1. To what extent is organizational success a function o
chapter review questions covering the main themes and
support your conclusion? issues raised in the chapter.
2. What are the current and future challenges that orga
manage people?
FURTHER READING
FURTHER READING
Want to know more? Gain a deeper subject understanding,
Effron, M. et al. (2003) Human Resources in the 21st Cen and explore alternative ideas and contributions to the main-
Osterhaus, E. (2013) ‘The HR department of 2020: 6 bo stream treatment of HRM with these selected further reading
softwareadvice.com/the-hr-department-of-2020-4
Roehling, M. V. (2005) ‘The future of HR management:
suggestions.
Management, 44(2).
Sage-Gavin, E. and Foster-Cheek, K. (2015) ‘The transfo
Strategy, 38(3), 8–10.
How to Use the Online
Resources
This book is accompanied by a package of online resources that are carefully integrated with the text to
assist the learning and teaching of the subject. Students can benefit from extension material, multiple-
choice questions, web links, and an interactive glossary; whereas lecturers can make use of a question
test bank, suggested answers to questions in the book, seminar activities, and PowerPoint slides.
Author: Various
Language: English
SHALL WE
HAVE A
KING?
March, 1905
FICTION
WILL N. HARBEN OWEN OLIVER
W. MURRAY GRAYDON Capt. W. E. P. FRENCH, U.S.A.
ELEANOR H. PORTER B. M. BOWER
VINCENT HARPER HUGH PENDEXTER
C
AREFULLY studied, the election of Nov. 8, 1904, affords more
encouragement to Reformers than any event which has
happened since the Civil War.
In smashing the fraudulent scheme of Gorman-Hill-McCarren-
Belmont, the people proved that there was still such a thing as
public conscience. The whole Parker campaign was rotten—from
inception to final fiasco—and the manner in which the masses rose
and stamped the life out of it was profoundly refreshing. Roosevelt
stood for many things which the people did not like, but they
recognized in him a man instead of a myth, a reality instead of a
sham.
He had fought abuses in civil life; he had fought the enemies of
his country on the battlefield; he had achieved literary success; he
had been a worker and a fighter all his days. He had faced the coal
barons and virtually brought them to terms; he had bearded the
railroad kings and broken up the Northern Securities Combine. Thus,
while he “stood pat” on many things which the people detested, he
stood likewise for many things they admired, and they gave him a
vote larger than that of his party.
We too often say, “The people are fickle; they won’t stand by
their own leaders!” Ah, friend! Think how often the people have
been fooled. See how many men they have put into office to
accomplish reforms. See how often these leaders have forgotten
their pledges as soon as they began to draw salaries, free passes
and perquisites!
The people have been betrayed so often that they are
discouraged. But don’t you doubt this, brother: Another reform wave
is coming, and woe unto those leaders who seek to check it!
To W. J. B.
Would you be so kind as to tell us when and where you will &
commence to reorganize the Democratic party? You promised to
begin “immediately after the election.” What is your construction of
the word “immediately”? And what did you really mean by
“reorganize”?
Your party is fully organized from top to bottom—from Tom
Taggart, the gambling-hell man, down to Pat McCarren, the Standard
Oil lobbyist. How can you reorganize a party so thoroughly
organized? You can’t do it, you are not trying to do it, and you must
have known all along that you couldn’t do it.
Watch out, William! The people have loved you and believed in
you, but your course in the last campaign has shaken your
popularity to its very foundations. Beware how you trifle with the
radicals. If you want to come with us, come and be done with it. If
you want to go to the Belmonts and Taggarts, go and be done with
it.
Be assured of this, William—you can’t ride both horses!
To President Roosevelt
The people have given you power and opportunity. For four years
you will have a responsibility such as few men have ever had.
What Will You Do With It?
The Express Companies are robbing the people of many millions
of dollars every year in excessive charges for carrying small parcels.
In every civilized land, save ours, the Government carries these
small parcels at a nominal cost, as a part of the postal service.
In America, a venal Congress keeps the yoke of the Express
Companies fastened upon the people and will not allow the
government to establish a Parcels Post. Mr. President, will you not fix
your attention upon this monstrous abuse? Will you not come into
the arena and help us in the fight for the Parcels Post?
Mr. President, the railroads are charging the government
$65,000,000 per year for carrying our mails! This represents a yearly
income of more than two per cent. upon three billion dollars.
Squeeze out the water, and the railroads of the United States
could be bought for three billion dollars.
Therefore, on the carriage of mails alone, your administration is
paying the railroads more than two per cent. upon their entire value!
The Government could float a two per cent. bond at par, and if it
issued enough bonds to pay for all the roads the annual interest
charge would be no greater than we now pay for carrying the mails.
Can you do nothing about this, Mr. President? Is your strong arm
powerless to defend the people against this high-handed robbery?
Mr. President, your administration is now paying the Oceanic
Steamship Company $45,000 per year to carry mails to the semi-
savages of Tahiti. This island is under French control. French
steamers offered to carry these mails for $400 per year. Your
administration refused the offer, and continued to pay an American
Corporation $45,000. Did you know this, Mr. President? Is there
nothing you can do about it? Must the taxpayers be plundered of
$44,600 every year simply because an American Corporation wants
the money?
Mr. President, is it right that to China and Japan American-made
cloth should be sold cheaper than we Americans can buy it? Is it
right that we should have to pay more for implements to work our
fields with than the South American farmer pays for the same tools?
For a hundred years our manufacturers have been protected from
foreign competition in the home market; they charge us higher
prices in this home market than are paid by any other people on
earth; they organize this monopoly into a Trust, and then they take
their surplus goods into foreign markets and sell them to foreigners
at a lower price than they sell to us. Is that right, Mr. President?
How can this evil be corrected? How can the Trusts be curbed?
By putting on the Free List every article which is sold abroad
cheaper than it is sold here, and every article which enters into the
necessary makeup of the Trust.
Mr. President, under your administration corporate wealth
escapes national taxation, as it has done for the past thirty years.
Under Abraham Lincoln, the railroads and the manufacturers paid
a federal tax.
They pay none now.
Under Abraham Lincoln, the vastly overgrown Insurance
Companies and Express Companies paid a federal tax.
They pay none now.
Is that right, Mr. President?
Why should the poorest mechanic, clerk, storekeeper, printer,
farmer, or mine-worker pay excessive federal taxes upon the
necessaries of life while the billion dollar corporations pay nothing at
all?
En Route to Royalty
The approaching inauguration of President Roosevelt is to be the
most king-like ceremony ever witnessed on the American Continent.
Three thousand troops of the regular Army, twenty thousand
soldiers of the National Guard, the Cadets from West Point and
Annapolis will take part in the parade, and battleships of the Navy
will be ordered to the Potomac to add to the pompous function.
From the White House to Capitol Hill, Pennsylvania avenue is to
be built up on either side with statuary and decorations and plaster
work, which will at least wear the mask of regal magnificence.
The Government will turn its Pension Bureau out of house and
home, suspending public work, in order that Society’s beaux and
belles may have the most magnificent ball ever known since our
Government was founded.
First and last, directly and indirectly, it is quite within the range of
the probable that the public and private expenditure of money in
connection with Mr. Roosevelt’s inauguration will approach, if not
exceed, a million dollars.
Is it in good taste for the representative of a democratic republic
to give his sanction to such prodigalities as these?
Mr. Roosevelt is bound to know that there are ten millions of his
fellow-citizens, fashioned by the same God out of the same sort of
clay, who are today in want—lacking the necessaries of life.
He is bound to know that in this land, which they tell us is so
prosperous, there are now four million paupers.
He is bound to know that there are at least one million half-
starved children working in our factories, wearing out their little lives
at the wheels of labor, in order that the favorites of class legislation
may pile up the wealth which enables them to dine sumptuously off
vessels of silver and gold.
He is bound to know that in one city of his native State of New
York there are at least half a million of his brother mortals who never
have enough to eat, and that seventy thousand children trudge to
the public schools, hungry as they go.
He is bound to know that all over the Southern States hangs a
shadow and a fear, because an industrious people, whose toil
brought forth a bountiful harvest, are being driven by a remorseless
speculative combine into misery and desperation.
It would have been a proof of excellent judgment if the robust
manhood of Theodore Roosevelt had asserted itself against the
snobbery of our shoddy “Society” in Washington, by reducing the
ceremonial of his inauguration to the modest measure of what was
decorous and necessary.