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Human Resource Management A Contemporary
Approach 4th Edition Ian Beardwell Digital Instant
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Author(s): Ian Beardwell
ISBN(s): 9780273679110, 0273679112
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Year: 2003
Language: english
HUMAN RESOURCE MANAGEMENT
A CONTEMPORARY APPROACH fourth edition HUMAN RESOURCE
IAN BEARDWELL LEN HOLDEN TIM CLAYDON
MANAGEMENT
A CONTEMPORARY APPROACH
HUMAN RESOURCE MANAGEMENT
‘This book is deservedly established as one of the leading textbooks on the subject. The various contributors
all provide clear and understandable expositions of their often complex topics, but without sacrificing
academic rigour and standards. The book is an essential resource for the teaching and learning of HRM.’ A CONTEMPORARY APPROACH fourth edition
Professor Jim Stewart, Department of Human Resource Management, Nottingham Business School
The fourth edition of this classic, thought-provoking textbook from Editors: Professor Ian Beardwell – former Head
De Montfort University, edited by Ian Beardwell, Len Holden and Tim of the HRM Department, Dr. Len Holden –
Claydon, has been updated and revised throughout. Principal Lecturer in HRM and Dr. Tim Claydon –
Principal Lecturer in Industrial Relations –
A thorough introduction to the subject, Human Resource Management Leicester Business School, De Montfort University.
contains a variety of perspectives, styles and arguments. Its rigorous,
critical approach is made accessible to students through the Contributors: Phil Almond, Julie Beardwell,
consistent chapter structure and increased features such as: Dr. Ian Clark, Professor Audrey Collin, Trevor
Colling, Mike Doyle, Linda Glover, Nicky
• learning outcomes and chapter summaries
Golding, Dr. Sue Marlow, Professor Mike Noon,
• activities Julia Pointon, Alan Ryan, Olga Tregaskis – All of
• ‘stop and think’ features the Department of Human Resource Management,
• UK, International and European case studies Leicester Business School, De Montfort University.
• glossary, extensive references and further reading
• bright, full colour interior design.
HUMAN RESOURCE
MANAGEMENT
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page ii
General
How to use this book, which outlines suggested routes through the book for MBA, MA/MSc and
CIPD students
About the authors section, with brief descriptions of the author team’s academic credentials
A full table of contents
Book features, explaining what’s new and what’s changed in this new edition
Online Course
Also available with this text is access to integrated, easy-to-use Online Course content for use with
Course Compass, Blackboard or Web CT. It contains 40 hours of interactive material. For further
information visit www.booksites.net and search under the subject or author’s name.
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page iii
HUMAN RESOURCE
MANAGEMENT
A CONTEMPORARY APPROACH
Fourth Edition
Edited by
Ian Beardwell, Len Holden
and Tim Claydon
De Montfort University, Leicester
8904 HRMA_A01.QXD 23/10/03 4:45 pm Page iv
All trademarks used herein are the property of their respective owners. The use of
any trademark in this text does not vest in the author or publisher any trademark
ownership rights in such trademarks, nor does the use of such trademarks imply
any affiliation with or endorsement of this book by such owners.
10 9 8 7 6 5 4 3 2 1
08 07 06 05 04
CONTENTS
Objectives 75
1 An introduction to human resource Introduction 75
management: strategy, style or The immediate context of HRM 79
outcome The wider context of HRM 84
Ian Beardwell (revised by Julie Beardwell Ways of seeing and thinking 91
and Ian Clark) 4
Conclusion … and a new beginning? 101
Summary 102
Objectives 4
Activity 103
Introduction 4
Questions 104
Some assumptions about human resource
Exercise 104
management 14
Case study: Awkward squad promises a rough
The search for the defining characteristics
of HRM 15 ride at Blackpool 105
The origins of human resource management 17 References and further reading 106
Human resource management: the state of the
debate 24 Part 1 Case study
Summary 27 Marks and Spencer 110
Activity 28
References and further reading 29
Part 2
RESOURCING THE ORGANISATION
2 Strategic human resource management
Nicky Golding 32
Contents vii
The nature of labour markets and employment The nature of discrimination 231
systems 116 Why be concerned with equality and diversity? 233
Externalisation or internalisation of employment? 120 Equal opportunity policies 238
The rise and fall of internalised employment Devising equality and diversity policies 242
systems? 134 Institutional discrimination 248
The future of employment systems: theory The process of discrimination in an organisation 251
and evidence 142 Concluding comment 253
Conclusion 150 Summary 253
Summary 151 Questions 254
Activity 152 Case study: Safe Future Finance 255
Questions 153 References and further reading 256
Case study: ‘Fears for the thread of industry’ 153
References and further reading 154 Part 2 Case study
Employers exploit agency work boom 258
viii Contents
VET in the leading industrialised nations 335 The contract of employment 429
VET in Britain 341 Discrimination in employment 442
Controversial issues 350 The regulation of working time 445
Summary 353 Termination of the employment contract 447
Activity 354 Enforcement of contractual and statutory
Questions 355 employment rights 450
Exercises 355 New rights at work? 453
Case study 1: Wealden District Council 355 Conclusion 459
Case study 2: Smart cookies 356 Summary 460
References and further reading 358 Questions 461
Case study: The pitfalls that follow a failure
of best practice 461
10 Management development Useful websites 463
Mike Doyle 361 References and further reading 463
Objectives 361
Introduction 361 12 Establishing the terms and
Defining management development 362 conditions of employment
Management development as a strategic Sue Marlow and Trevor Colling 465
imperative 363
Organisational approaches to management Objectives 465
development 365 Introduction 465
Organising management development
Collective bargaining – history, definitions,
programmes 370
analyses and criticisms 468
Implementing and evaluating management
The collective agreement 469
development programmes 374
The development of collective bargaining in
Management development for different contexts
and special needs 386 Britain 1945–80 470
The future for management development: Changes in collective bargaining since the 1980s 472
the need for new thinking and new practices? 407 HRM and collective bargaining 476
Summary 411 ‘New Labour’ and the contemporary
Questions 411 employment relationship 477
Exercises 412 Establishing the terms and conditions of
Case study: Management development in employment in the public sector 480
Mid County NHS Trust 412 Establishing terms and conditions of
References and further reading 413 employment in non-union organisations 488
Summary 493
Part 3 Case study Questions 494
Transforming Anglian Water 419 Exercises 495
Case study: Business views two-tier workforce
Part 4 agreement as dynamite 495
References and further reading 496
THE EMPLOYMENT RELATIONSHIP
Contents ix
PREFACE
I know that Ian Beardwell was as surprised as the rest of the writing team by the fact
that this book reached four editions. In doing so it has reflected developments in the
field of Human Resource Management over a decade. It will also serve as a monument
to Ian in that the book played a modest role in shaping conceptions and understanding
in the thoughts of a large number of students and lecturers. A textbook, while reflecting
on and critiquing the leading edge in HRM research, also acts as an interpreter of often
complex trends. We hope that this edition maintains the analytical and critical standard
of previous ones.
Since the first edition of this book the role and function of human resource manage-
ment within organisations have become more complex and the issues and policies which
have become associated with it have multiplied considerably. The continuing devolvement
of HRM functions to line managers has had some commentators predicting the death of
the personnel/HRM department and in the second edition there was consideration of the
important questions about the role of the HRM professional in changing organisations.
The second and third editions raised concerns about strategic policy-making and the
strategic nature of not only HRM, but those areas and disciplines associated with it, such
as human resource development (HRD), management development and performance
management. It also examined the role and nature of HRM in relation to culture change
schemes such as total quality management (TQM), customer service programmes, busi-
ness process re-engineering (BPR), investors in people (IIP) and performance-related pay
(PRP). These add to the role confusion and uncertainty for HRM practitioners, as well as
for middle and line managers and supervisors with expanded HRM functions. The third
edition also reflected on the rise in popularity of the learning organisation and its sister
concept the knowledge-based organisation as well as empowerment initiatives, all of
which constitute types of organisational style and culture and exist as entities within
themselves resting on HRM and related practices.
HRM has also become more ambiguous in relation to other managerial initiatives
which place emphasis on employee flexibility and teamwork aimed at enhancing com-
mitment through empowerment policies. The contradictions inherent in its role and
function remain, not least in the conflicting ethical positions which are often posed by
changing economic circumstances. A decade of growth in HRM popularity has also
revealed its changing nature. There is less interest in finding a universal paradigm or
model of HRM than in understanding how it operates in diverse situations and what
contribution it can make to the effectiveness and the profitability of the organisation.
In addition, the growing uncertainties of work in the flexibilised world of portfolio
and vendor workers aligned with the decreasing core of permanent employees has also
directly and indirectly impacted on HRM policy, posing new forms of employee relations
associated with short-term contracts, part-time working, agency and outsource working.
The inconstancy of the organisational form is continually reshaping HRM role and
policy, and HRM models rooted in the certainties of previous decades no longer apply.
The history of the employment relationship over the past decade and a half indicates
some kind of ‘managerial revolution’ and within this movement the influence of HRM
has not been small. The role and function of HRM beyond the millennium have contin-
ued to evolve, fuelling debate amongst practitioners and academics. What is and will
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xi
Preface xi
remain certain is the working out of its role and function against a backdrop of contra-
dictory and in some cases conflicting change, which is part of the inherent dynamics of
global capitalism.
We have sought to add new areas to the book. Most notably, a chapter on the devel-
opments in strategic HRM critically examines concepts such as high-performance work
systems, the resource-based view of HRM, the balanced scorecard concept and ‘bundles’
of HR policies. In this edition these concepts are explored much more fully. While equal
opportunities has always been part of previous editions we offer a new chapter that
devotes itself entirely to this in the context of what is now increasingly being retitled
‘managing diversity’. There is also a new chapter on international HRM which exam-
ines it from an institutional and business systems perspective, and reshapes and updates
the international organisational context of HRM. There is a new chapter on human
resource planning and, while the chapter on job design has been dropped, this has been
briefly tackled in the chapter on employee involvement. There is a totally new chapter
on the important area of reward and performance. All of the remaining chapters have
been updated but it is inevitable that one single volume cannot encompass the huge area
in and around the HRM sphere, and we apologise for any omissions. Nevertheless, we
have covered the broad sweep of the HRM field and some aspects in considerable detail.
We hope that our readers like the new design and layout of the book which we
believe enhances user friendliness without compromising academic standards.
We would once again like to thank our group of trusty and willing authors who
worked valiantly to get this edition to press under the difficult circumstances that the
present world of higher education continues to impose. We would also like to thank our
partners and families as well as our colleagues whose patience and perseverance enabled
the production of this book.
Finally, we dedicate this volume to Ian’s memory.
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xii
226
Audrey Collin
OBJECTIVES
To indicate the significance of context for the understanding of human
resource management.
To discuss ways of conceptualising and representing the nature of context
generally and this context in particular. Objectives provide an overview of the
To analyse the nature of the immediate context of HRM: the nature of organisa-
tions and the need for management. topics to be covered in each chapter,
To indicate the significance of context for the understanding of HRM.
To discuss ways of conceptualising and representing the nature of context giving a clear indication of what you
generally and this context in particular.
To analyse the nature of the immediate context of HRM: the nature of organisa- should expect to learn
tions and the need for management.
To indicate the significance of context for the understanding of human resource
management.
Introduction
The marketing intelligence system – which provides data on developments in the exter-
nal marketing environment (which you will remember from Chapter 2). This system
includes the scrutiny of newspapers and trade publications, reports from sales represen-
tatives and distributors, the purchase of information from specialist organisations and the
establishment of a bureau within the organisation to collect and disseminate such mar-
keting intelligence.
In many respects this agenda has posed the most fundamental threat to established pat-
terns of Personnel Management and Industrial Relations in the post-1945 era. Any
assessment of the emergence of Human Resource Management has, at least, to take
account of this changing context of employment and provide some explanations as to the
relationships that exist between the contribution HRM has made to some of these The immediate context of HRM 81
changes on the one hand and, on the other hand Any assessment of the emergence of
Human Resource Management has, at least, to take account of this changing context of
The scope and variety of marketing research operations as an aid to management in this
employment and provide some explanations as to the relationships that exist between the
way can best be illustrated by one or two examples. As this edition was being prepared,
contribution HRM has made to some of these changes on the one hand and, on the other
the author was notified that RSL (Research Services Ltd), a British marketing research
hand sent luptatum zzril delenit augue duis dolore te feugait nulla facilisi. Nam liber tem-
organisation of the type described in Chapter 3, had recently completed the following
research projects.
Or again, imagine that a business organisation approaches a marketing research agency
with the question: ‘Is it better to advertise our products on television or local radio?’ The
agency’s answer could be defined as ‘information’ and after carrying out the necessary
investigation the agency might well reply as follows.
ACTIVITY ● Read the case study, Jet Airlines, at the end of the chapter. Which of the approaches
identified by Whittington best describes Jet Airline’s approach to strategy formulation?
● Why do you think it is important to concider the nature of strategy to aid our under-
Activities appear throughout the standing of strategic human resoure management?
text to reinforce learning with In many respects this agenda has posed the most fundamental threat to established pat-
problems and practical exercises terns of Personnel Management and Industrial Relations in the post-1945 era. Any
assessment of the emergence of Human Resource Management has, at least, to take
account of this changing context of employment and provide some explanations as to the
relationships that exist between the contribution HRM has made to some of these
changes on the one hand and, on the other hand, the impact that such changes have had
on the theory and practice of HRM itself.
If you are reading this book in preparation for an examination it might be helpful to
memorise the AMA definition, or the stages of the research process set out below it. This
should help you to deal with a question on research in a comprehensive way. Professor
Philip Kotler,1 the international authority on marketing, regards marketing research as
External
influences
Include:
Societal
• Trade
Figures are used to illustrate key • Investment
• Conquest
culture
Accounting
subculture
Source: Storey (1992: 38). Reproduced by kind permission of Chapman & Hall, a division of International Thomson Publishing Services.
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xiii
Part 1
HUMAN RESOURCE MANAGEMENT AND ITS ORGANISATIONAL CONTEXT
Chapter 1 Chapter 2 Chapter 3
An introduction to human Strategic human resource Human resource management
resource management: strategy, management in context
style or outcome
Part 2
RESOURCING THE ORGANISATION
Chapter 4 Chapter 5 Chapter 6 Chapter 7
Human resource Human resource Recruitment and Managing equality and
management and the planning selection diversity
labour market
Part 3
DEVELOPING THE HUMAN RESOURCE
Chapter 8 Chapter 9 Chapter 10
Learning and Human resource development: Management
development the organisation and the development
national framework
Part 4
THE EMPLOYMENT RELATIONSHIP
Chapter 11 Chapter 12 Chapter 13 Chapter 14
The employment Establishing the terms Reward and performance Employee involvement
relationship and and conditions of management and empowerment
employee rights at work employment
Part 5
INTERNATIONAL HUMAN RESOURCE MANAGEMENT
Chapter 15 Chapter 17
Chapter 16
HRM in multinationals: Human resource management
Human resource management
a comparative international in Asia
and Europe
pespective
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xv
This text is designed to meet the needs of a range The outlines which follow are intended to indi-
of students who are studying HRM either as a cate how the material in this book can be used to
core or option subject on undergraduate degrees cover the requirements of these varying pro-
in Business and Social Science, MBAs, specialised grammes; the one exception to this scheme is an
Masters programmes, or for the CIPD profes- outline for undergraduates, because of the multi-
sional qualification scheme. plicity of courses at this level which individual
All the chapters are designed to take a critically tutors will have devised. Nevertheless, it is hoped
evaluative approach to their subject material. This that these suggested ‘routes’ through the book
means that this is not written in a prescriptive or will be helpful guidelines for tutors who have
descriptive style as are some other HRM textbooks, responsibility for some or all of these courses.
though there will be sections that must necessarily
incorporate aspects of that approach. Some chap- MBA Route
ters will be more easily absorbable by the novice Introduction: Chapters 1, 2, 3
student than others. For example, Chapters 1 Core: Chapters 4, 5, 6, 9, 11, 12, 13, 14, 15
(Introduction to HRM) and 2 (Strategic HRM) are Options: Chapters 7, 8, 10, 16, 17
good introductions to the subject, while Chapter 3
takes a more unusual perspective on HRM in an MA/MSc Route
organisational context and for the able student will
Introduction: Chapters 1, 2, 3, 4
prove both rewarding and stimulating. This is sim-
Core: Chapters 5, 6, 9, 11, 12, 13, 14, 15
ilarly the case for Chapter 4 on HRM in the labour
Options: Chapters 7, 8, 10, 16, 17
market. Likewise, Chapter 8 is a demanding and
stimulating introduction to the processes of learn-
ing and development, while Chapter 9 contains
CIPD Professional Development Scheme (PDS)
more elements of what the student might expect in Introduction: Chapters 1, 2, 3
a chapter on HRD. People Management and Development: Chapters
In this edition there are also activities and ‘Stop 4, 5, 6, 7, 8, 9, 12, 13
and think’ exercises peppering the text. These are People Resourcing: Chapters 1, 2, 3, 4, 5, 6, 7,
to give students pause for thought and enable 13
them to reflect on the ideas and knowledge to Employee Relations: Chapters 1, 2, 3, 4, 7, 11,
help them absorb and understand the concepts 12, 14
and ideas in both a practical and theoretical con- Learning and Development: Chapters 8, 9, 10
text. As in the first edition, there are case studies, Employee Reward: Chapter 13
exercises, activities and questions at the end of Advanced Practitioner Standard: Chapters 1, 2,
most chapters and a longer case study at the end 15, 16, 17
of each Part. These can be given by lecturers as
course work exercises and the Lecturers Guide The available range of CIPD specialist modules
that accompanies this volume gives detailed sug- may be supported by the use of the relevant chap-
gested answers. Additional material is also ter or part, thus Management Development and
available on the companion website (www.book- Vocational Education and Training can be sup-
sites.net/beardwell). ported by the whole of Part 3.
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xvi
CONTRIBUTORS
Editors Contributors
Ian Beardwell, BSc, MSc, PhD, CCIPD. For the Phil Almond, BSc, MA, PhD, is a lecturer in Human
first three editions of this book Ian was Professor of Resource Management at De Montfort University.
Industrial Relations and Head of the Department of His main research interests are in comparative and
Human Resource Management at Leicester Business international HRM, and comparative industrial rela-
School. In 2002 he took up the post of Professor of tions. He is currently a member of the team on an
Human Resources and Co-ordinator of Institutional ESRC-funded project investigating HRM in US multi-
HR Strategy at North East Wales Institute of Higher national corporations in the UK. He also has an active
Education. Experienced in industrial relations and research interest in industrial relations in France.
manpower policy with the CBI, CIR and NEDO, he
researched and published in the areas of low pay, Julie Beardwell, BA, MA, is Principal Lecturer in
public recognition, public sector labour relations Human Resource Management at Leicester Business
and the management of industrial relations. He gave School, De Montfort University. She joined the uni-
formal evidence to both the Megaw Committee of versity after ten years’ experience in the retail sector.
Inquiry into Civil Service pay (1981) and the She currently contributes to a range of professional
Review Body for Nursing Pay (1987). His more and postgraduate courses, teaching employee
recent work included an ESRC-supported study of resourcing and interpersonal skills. She is also course
non-union firms in the UK and contemporary devel- director of the MA in Personnel and Development
opments in ‘new’ industrial relations. Ian died on 25 and an FCIPD. Her research interests include HRM
June 2002. in non-union firms and personnel careers.
Len Holden, BSc, MPhil, CIPD, CertEd, PhD, is Ian Clark, BA, MA, PGCE, PhD, is Principal Lecturer
Principal Lecturer in Human Resource Management in Industrial Relations in the Department of HRM,
at Leicester Business School, De Montfort De Montfort University. Ian is currently a member of
University. He has lived and worked in Eastern the department’s team of ESRC-funded researchers
Europe and has written on the changes which have examining employment relations in subsidiaries of US
taken place there since 1989. He has also multinationals in Europe. Ian has published widely on
researched, lectured and written on Western Europe, the issues of economic performance and industrial
specialising in aspects of Swedish human resource relations, the effects of sector on management tech-
management. He has recently returned to writing niques and the management of human resources in
about the car industry but is also a member of a engineering services.
research project based at Leicester Business School
examining mechanisms for transfer of HRM in US Audrey Collin, BA, DipAn, PhD, is Emeritus
MNCs to a European context. Professor of Career Studies, De Montfort University.
Her early career was in personnel management, and
Tim Claydon, BSc, MSc(econ), PhD, is Principal she is now MCIPD. She was awarded a PhD for her
Lecturer in Industrial Relations in the Department of study of mid-career change; she has researched and
HRM at De Montfort University. He has written on published on career and lifespan studies, mentoring,
trade union history, union derecognition, and the employment of older people. She has co-
union–management partnership, and ethics and edited (with Richard A. Young) two books on career
human resource management. His current teaching which reflect her questioning of traditional under-
and research interests include contemporary changes standings of career and commitment to interpretative
in work and employment, international and compar- research approaches. Now formally retired, she con-
ative human resource management and current tinues her writing on career for the international
developments in trade unionism in the UK, Europe academic readership, while also addressing the rela-
and the USA. tionship between theory and practice.
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xvii
Contributors xvii
Trevor Colling, BA, MA, is Senior Research Fellow interest in women in self-employment, labour man-
in the Department of Human Resource agement, employment regulation, and training and
Management, De Montfort University, Leicester. He development issues. Along with two colleagues, she is
has written and published widely on public sector currently editing a book for Routledge on employ-
industrial relations, particularly the implications of ment relations in smaller firms and has recently been
privatisation and contracting out. His current invited to the USA as a Visiting Professor to lecture
research interests include employment practice in US on entrepreneurship and gender issues.
multinational companies and trade union roles in
the enforcement of individual employment rights. Mike Noon, BA, MSc, PhD, is Professor and Head
of the Department of Human Resource Management
Mike Doyle, BA, MA, is Principal Lecturer in at Leicester Business School, De Montfort University.
Human Resource Management, De Montfort He has previously researched and taught at Imperial
University. He teaches on a range of postgraduate College (University of London), Cardiff Business
management programmes in the area of management School and Lancaster University. He has published
development and organisational change. His current widely in academic journals, and his recent books
research interests include the exploration of major are: The Realities of Work (second edition, 2002, co-
change initiatives in public and private sector organi- authored with Paul Blyton, published by Palgrave);
sations and the selection and development of middle Equality, Diversity and Disadvantage in Employment
managers as ‘change agents’. (2001, co-edited with Emmanuel Ogbonna, pub-
lished by Palgrave); A Dictionary of Human
Linda Glover, BA, MBA, is Principal Lecturer in Resource Management (2001, co-authored with Ed
Human Resource Management, De Montfort Heery, published by Oxford University Press).
University. She teaches undergraduate and postgradu-
ate programmes and is involved in a number of Julia Pointon, BA, MA, PGCE, CIPD, is a senior
research projects. Linda has managed industry-funded
lecturer in Organisational Behaviour at De
research projects that have been investigating
Montfort University teaching on a range of under-
employee responses to quality management and HRM.
graduate and professional courses. Julia has
She is working with Olga Tregaskis and Anthony
particular research interests in professional roles
Ferner on a CIPD-sponsored research project that is
and responsibilities in multidisciplinary health-care
examining the role of international HRM committees
teams. She is a committee member of the local CIPD
in transferring HR knowledge across borders within
multinational companies. She has collaborated with branch, a member of the CIPD National Upgrading
Noel Sui of Hong Kong Baptist University on a project Panel and serves on the CIPD Membership and
examining the human resource issues associated with Education Committee.
the management of quality in the People’s Republic of
China. She has written on the human resource prob- Alan J. Ryan, BA, is a Senior Lecturer in the
lems associated with managing the subsidiaries of Department of HRM at De Montfort University.
multinational companies. His teaching is focused on the implications of legal
change for the management of people at work and
Nicky Golding, BA, MSc, is a Senior Lecturer in the development of managerial responses to legisla-
Human Resource Management, De Montfort tive activity. He teaches courses at undergraduate
University. She teaches on a range of postgraduate and post-graduate level as well as being actively
and post-experience programmes in the area of involved in courses and programmes delivered to
Strategic Human Resource Management and HMP service, Ford, and UK Interpreters’ Service as
Learning and Development. She is involved in a range well as other local businesses. His research interest
of consultancy projects and her current research inter- lies in the development of soft systems analysis as a
ests are in the relationship between strategic way of understanding changes in managerial behav-
management and human resource management. iour following the introduction of legislation. He
has undertaken some consultancy work in both the
Sue Marlow, BA, MA, PhD, is Reader in HRM at private and the voluntary sector. He has written on
De Montfort University, Leicester; she teaches gender reward management, participation regimes in SMEs
studies, industrial relations, and entrepreneurship and and the legal implications of flexibility.
innovation on both undergraduate and postgraduate
programmes in Leicester, the Far East and France. Olga Tregaskis, BSc, MSc, PhD, is Senior Research
Susan Marlow has researched and published exten- Fellow in International Management at De Montfort
sively in the area of small firms, with a particular University’s Leicester Business School. A University of
8904 HRMA_A01.QXD 22/10/03 3:56 pm Page xviii
xviii Contributors
Ulster Psychology graduate, Olga gained her masters conferences as speaker, referee and/or session chair
in Applied Psychology from Cranfield University. and publishes academic and practitioner pieces in the
After spending some time working within the Industry areas of International HRM, Comparative HRM,
Training Organisation (ITO) network in the UK, Olga Employee Development and Flexible Working.
returned to Cranfield where she worked in the
research Centre for European HRM and was awarded Mary Wright, BA, MBA, FIPD, is Principal
her PhD in International HRM from Cranfield School Lecturer in Human Resource Management at De
of Management. Olga teaches HRM on a range of Montfort University. She has wide experience of
postgraduate courses and has undertaken research teaching on under-graduate and professional
projects sponsored by the European Commission, courses and is actively involved with the CIPD at
national funding bodies, private organisations and the local level. She has researched and written on inter-
CIPD. She is a frequent contributor to international national executive search and selection.
8904 HRMA_A01.QXD 23/10/03 2:28 pm Page xix
ACKNOWLEDGEMENTS
The editors would like to thank the contributors to this volume who have valiantly met
deadlines despite a demanding year within the HRM department at De Montfort
University. We would also like to thank their partners and families for their forbearance.
In addition we convey a special thank you to Margaret Spence (the De Montfort
University HRM departmental secretary) who has put in considerable time and effort in
creating earlier editions and has been of great service to many of us on this one.
Thanks also go to our commissioning editors and other staff at Pearson Education for
their patient support in helping this edition towards the printing press and website. The
support, help and advice of Louise Lakey and David Cox, who took over from Louise,
and did an excellent job in picking up the threads is greatly appreciated. Thanks also go
to Amanda Thompson, Nicola Chilvers, Jacqueline Senior and Alison Kirk who were
ever helpful and diplomatic in dealing with our gripes and moans.
Publisher’s acknowledgements
Table 1.1 from New Perspectives on Human Resource Management, Routledge (Storey, J. 1989),
Table 2.1 and Figure 2.3 from What is Strategy and Does it Matter? 2nd Edition (Whittington, R.
2001), Figure 5.4 from Human Resource Management: A Critical Text, Routledge (Rothwell, S.
1995), Figure 14.1 from Towards A New Industrial Democracy: Worker’s Participation in
Industry, Routledge & Kegan Paul (Poole, M. 1986), with permission of Thomson Publishing
Services; Table 1.2 and Figure 1.5 from Developments in the Management of Human Resources:
An Analytical Review, Blackwell (Storey, J. 1999), Table 2.8 and Figure 2.1 from Contemporary
Strategy Analysis: Concepts, Techniques, Applications, 4th Edition, Blackwell (Grant, R. M.
2002), Table 17.4 and Table 17.5 from ‘Re-inventing China’s industrial relations at enterprise
level: an empirical field-study in four major cities’, Industrial Relations Journal, Vol. 30, No. 3, pp.
243–260 (Ding, Z & Warner M. 1999), Figure 6.3 Successful Selection of Interviewing, Blackwell
(Anderson, N. & Shackleton, V. 1993), with permission of Blackwell Publishing Limited; Table
2.2 from Academy of Management Executive by Schuler & Jackson, Table 2.3 from Academy of
Management Journal by Delery & Doty, Table 2.6 Academy of Management Journal by Becker &
Gerhart, copyright 1987, 1996 and 1996, respectively, by Acad of Mgmt, reproduced with per-
mission of Acad of Mgmt in the format Textbook via Copyright Clearance Center; Table 2.4 from
Competing for the Future (Hamel, G. and Prahalad, C. 1994), reprinted by permission of Harvard
Business Review, © 1994 by the Harvard School of Publishing Corporation, all rights reserved,
Figure 2.2 from ‘Crafting strategy’, Harvard Business Review, July–August, pp. 65–75 (Mitzberg,
H. 1987), copyright © 1987 by the Harvard Business School Publishing Corporation, all rights
reserved; Table 2.5, this material is taken from People Management and Development, 2nd
Edition (Marchington, M. & Wilkinson, A. 2002), Table 6.6 from ‘Recruitment and retention’,
Survey Report, p. 12 (CIPD, 2002a), Table 6.7 from ‘Recruitment on the internet’, Quick Facts
(CIPD, 2002c), with the permission of the Chartered Institute of Personnel and Development,
London; Table 2.7 from Strategic Human Resource Management Practice, A Guide to Action, 2nd
Edition, Kogan Page (Armstrong, M. and Baron, A. 2002), Figure 5.5 from A Handbook of
Human Resource Management, 8th Edition, Kogan Page, p. 363 (Armstrong, A. 2001); Table 6.3
from ‘Human resource issues of the European Union’, Financial Times, p. 247 (Leat, M. 1998),
Chapter 13. p. 510 from Organizational Behaviour: An Introductory Text, 4th Edition, Financial
Times, Prentice Hall (Huczynski, A. A. and Buchanan, D. A. 2001), Figure 2.4 from Human
Resource Management, 4th Edition (Torrington, D. and Hall, L. 1998), Figure 5.1 from People
Resourcing: Human Resource Management in Practise (Pilbeam, S. and Corbridge, M. 2002),
with permission of Pearson Education Limited; Table 6.4 from Social Trends 2002, Table 9.3 from
Department of Education and Science ‘International statistics comparisons of the education and
training of 16 and 18 year olds’ Statistical Bulletin 1/90, January: DES and Table 13.1 from New
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"Then we will go that way."
For the next few miles we rode rapidly, neither speaking a word, but
presently she slackened her horse's pace.
"How far is Tresillian from here?" she asked.
"About one mile."
"Thank you for being so frank," she said after a few seconds of
silence.
"I know it must be unpleasant for me to be near you," I said bitterly;
"but believe me, I will trouble you no longer than I can help."
"When you have taken me to my destination, what will you do?"
"I shall start for London."
"Why?"
"There can be nothing left for me in Cornwall. I shall join the King's
standard, and honourably seek my way to fortune."
"You will lose your home, the home of your fathers?"
"It must be."
"You say that—that man gave you money."
"Yes, but he will be amply recouped. All the same, I shall send him
the amount as soon as I have earned it."
"What kind of man is he? And what kind of man is—is his son?"
Again I did not spare myself, indeed I took a sort of savage delight
in describing the two men I had promised to serve.
"And if you had taken me to Treviscoe, you would claim the deeds.
You would have fulfilled your obligations to them, and the old
homestead would be yours?"
"Forgive me," I cried, "I did not know I could have become so base,"
and indeed at that moment I felt unworthy to ride by her side.
"Can you think of Trevisa's purpose in wanting to get me there?" she
asked, without seeming to notice my words.
"I think I told you," I replied bitterly.
"Yes, but he told you nothing of the means by which he hoped to
carry out his purpose?"
"No, it was nothing to me. I was desperate, mad. Besides I thought
not of that, and I—I loved adventure."
"But you give me your sacred promise that you will take me
wherever I desire to go?"
"You know I do. I despise myself. Believe me, I am not at heart a
base villain, and I am anxious to prove to you how bitterly I repent—
what I bargained to do. I long to break my miserable promise; nay, I
shall be glad to bear the consequences of failing to redeem my
pledge to him. I—I will do anything, suffer anything to carry out
your purposes." This I said hesitatingly, because it came to me that I
was betraying the love for her which was burning in my heart.
"You mean, then, that you will take me wherever I ask you?"
"Yes, yes!" I said eagerly.
"Then take me to Treviscoe, to the home of these—these Trevisas."
I started back aghast. "No, no!" I cried.
"But you have promised me, promised me on your honour."
"But—but you do not understand."
"I understand perfectly."
"They are both miserable, sensual wretches."
"You told me that a little while ago. But please take me there."
"I am sure they have sinister, evil purposes in wishing to get you
there."
"Most likely, nevertheless I rely on your promises."
"They will do their utmost to get you into their power. They have no
conscience, no sense of honour."
"I should judge not. But I will go."
I looked into her face. Her eyes shone like live coals, her face was as
pale as death, but I could see she was resolute.
"Very well," I said with a sigh. "I will do as you command me."
It was now midnight, and we were within two miles of Truro.
"It is well on to twenty miles from here to Trevisa's place," I said,
"and the roads are bad. To say the least, it is a three hours' journey.
There is a good inn at Truro, and I think you would be safe there.
Which will you do—stay at Truro, or ride direct to Trevisa's?"
She hesitated a few seconds, then she decided to stay at Truro. I
was glad of this, because I knew she must be very weary. Half an
hour later our horses were in a comfortable stable, while Mistress
Nancy Molesworth sat at the same table with me in one of the best
inns in the county.
"You still wish me to take you to Treviscoe?" I said after we had
partaken of refreshment.
"Yes. Good-night."
When I reached my room I pondered long over the events of the
day, and wondered much at the maid Nancy's behaviour, but could
not divine her motives. I determined to take her to Peter Trevisa as
she had commanded, but I was strong in my resolve to watch over
her as jealously as a young mother watches over her first-born child.
It was past midday when I awoke, and so I hurriedly dressed,
wondering what the woman I had learnt to love would think of me,
but when I went down-stairs I discovered that she had not yet risen.
I went to the stables and examined the horses. They were well fed
and groomed, and as far as I could gather, no one had been there
making inquiries concerning us. This put me at my ease, and when
presently Mistress Nancy appeared, I assured her of her safety.
About an hour before dark we left Truro, and during our ride she
asked me many questions, the meaning of which I could not
understand. One thing she insisted on, for which in my heart I
thanked her. It was that we should take my attorney, Mr. Hendy, with
us to Treviscoe, for I knew that Peter Trevisa had a great terror of
the law. Accordingly we called at the old lawyer's house, and asked
him to accompany us. He seemed much surprised at seeing us, and
the more was his astonishment when he discovered that Mistress
Nancy went to Treviscoe against my will, for this he soon discovered.
He said but little, however, and rode quietly with us like a man in a
dream.
"What do you wish me to say to these men, Mistress Molesworth?" I
said to her, when Treviscoe appeared in sight.
"Nothing," she replied absently.
"Nothing!"
"No. That is, say just what you would have said if you had carried
out the purpose with which you started out."
Her words pierced me like a dagger-thrust, but I said nothing. A few
minutes later we came up to the hall door.
Was Mr. Trevisa at home?
"Yes," the servant replied; "old Mr. Trevisa is, but not young Mr.
Peter."
At this I was glad, but on looking at the maid Nancy's face I saw
that she seemed perfectly indifferent. All the same she held tightly
by her serving-maid's arm.
Old Peter seemed overjoyed at our appearance.
"What, Roger, lad!" he cried; "welcome, welcome! I see you've
brought a guest for us too. Ah, she is doubly, trebly welcome. You've
come for a long stay, I trust, Mistress Molesworth. Ah, but you must
be tired; I will order refreshments. Here, Pollizock, you knave, take
refreshments into the dining-hall without delay. I am sorry my Peter
is away, but he will be back to-morrow. I have many things I want to
speak to you about, Mistress Molesworth. You will not desire much
company to-night, and doubtless both Roger and my friend Hendy
will want to be jogging as soon as they've had a bite. Mary
Tolgarrick will have many knick-knacks, such as ladies need, won't
you, eh, Mary?"
"Thank you," replied the maid, her face still set and stern, "but I
bought all that I need in Truro to-day; my maid Amelia will bring
them to me."
"It is well," sniggered old Peter. "Be at home, my lady. Ah, I wish my
Peter were here! He is always witty and gay. But he is away in your
interest, Mistress Molesworth; he will have many things to tell you—
many things he hath discovered. But my son Peter is wise, very
wise."
The ladies went out of the room, leaving Lawyer Hendy and myself
with old Peter.
"Ah, Roger lad," cried the old man, "you are a man. Smart and
clever. You have saved Trevanion for yourself. When my Peter comes
back we will settle the matter legally. Did you have much trouble, my
lad? Ah, you must have played a deep game with the Killigrews."
I did not reply. I could not. I was too much ashamed. To think that I
had planned to bring a well-born maid into such company, to
remember that forever the woman I loved must think of me as doing
this, was to fill my cup of degradation and misery.
And yet she had come here of her own free will—aye, she had
insisted on coming after I had told her all. This I could not
understand.
"Have the Killigrews any idea where you have taken their ward,
Roger Trevanion?" asked old Peter presently.
"No."
"No? That is well. Tell me about it, lad?"
"I cannot to-night; I am not in the humour."
"Still surly, Roger? Ha, I know you hate to have aught to do with
women. But you will be paid. You have brought her here as you said,
and you shall be well paid, well paid."
My arms ached to throttle the old wretch. I longed to place my
hands around his skinny neck and choke him, but I did nothing.
Then old Peter began talking to Lawyer Hendy, and I fell to
wondering what the end of the business was to be. That the maid
Nancy would fall in with old Peter's plans, I could not believe; and
yet she evidently intended to stay there. Would she desire me to be
near as her protector? What were her purposes? But the maid's
mind was a sealed book to me.
Presently she appeared again, her face still set, and her eyes
burning with the light of purpose. Old Peter led the way into the
dining-hall, and although I could not eat, I took my seat at the table.
"We shall not need you," said old Peter to the servants; "leave us.
We can talk more freely now," he whined, turning towards us. "Is
there anything I can do for you, Mistress Molesworth?"
"Yes," she replied steadily; "I wish you to fulfil your obligations to
Master Roger Trevanion, and give him the deeds of his estates."
"When my son Peter comes home everything shall be settled, my
dear lady."
"They can be settled now, can they not?"
"It will be difficult. I do not suppose our friend Hendy hath the
papers at hand."
"Yes, I have them here," replied the lawyer.
At this I knew not what to say. My mind was torn with conflicting
thoughts.
CHAPTER XVII.
THE CHARGE OF TREASON.
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