Developing Management Skills, 10th Edition, Global Edition David Whettendownload
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This is a special edition of an established title widely used by colleges and
GLOBAL universities throughout the world. Pearson published this exclusive edition
for the benefit of students outside the United States and Canada. If you
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EDITION purchased this book within the United States or Canada, you should be aware EDITION
EDITION
GLOB AL
that it has been imported without the approval of the Publisher or Author.
Designed for individuals of all skill levels, Whetten and Cameron’s Developing Management
Developing
pioneering, five-step “active” learning model that helps aspiring managers translate
academic theories and principles into personal practice. With this essential guide to hands-
on management, Whetten and Cameron keep the emphasis firmly on employability and
learning through self-analysis and practice.
The tenth edition retains its focus on the personal, interpersonal, and group skills that
are critical for successful management and leadership. Chapters feature contemporary
examples of management challenges and effective practices; new skill assessments and
Management
cases; updated research; and tangible, relevant goals for students to work toward.
KEY HIGHLIGHTS
Skills
• This edition features new sections on topical workplace issues including sexual
harassment in Chapter 5, diagnosing and correcting unacceptable performance in
Chapter 6, and negotiations in Chapter 7.
• The Skill Analysis sections feature new, relevant case studies that help identify the TENTH EDITION
defining competencies of effective managers. For instance, in Chapter 2, a new case
study focuses on stress and its management among millennials.
• Revised Skill Practice exercises, a set of end-of-chapter assignments and activities
that help practice management skills in a classroom setting, include cases and scenarios
EDITION
TENTH
that reflect current issues.
Available separately for purchase is MyLab Management for Developing Management Skills,
the teaching and learning platform that empowers instructors to personalize learning
for every student. This includes video exercises and Personal Inventory Assessments,
a collection of exercises designed to promote self-reflection and engagement. When David A. Whetten
Cameron
Whetten
combined with Pearson’s trusted educational content, this optional suite helps deliver the
desired learning outcomes. Kim S. Cameron
“I most liked the Personal Inventory Assessments because they gave me a deeper
understanding of the chapters. I would read about personalities and then find out
which category I fit into using the assessment.”
— Student, Kean University
94%
93%
90%
85%
Dynamic Study Modules use the
latest developments in cognitive
science and help students study
eText Dynamic Study Personal Study chapter topics by adapting to their
Modules inventory Plan performance in real time.
assessment
David A. Whetten
BRIGHAM YOUNG UNIVERSITY
Kim S. Cameron
UNIVERSITY OF MICHIGAN
The rights of David A. Whetten and Kim S. Cameron to be identified as the authors of this work have been asserted by
them in accordance with the Copyright, Designs and Patents Act 1988.
Authorized adaptation from the United States edition, entitled Developing Management Skills, 10th Edition, ISBN 978-0-
13-517546-0 by David A. Whetten and Kim S. Cameron, published by Pearson Education © 2020.
Acknowledgments of third-party content appear on the appropriate page within the text, which constitutes an extension
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1 21
INTRODUCTION 27
SUPPLEMENTARY MATERIAL 41
Diagnostic Survey and Exercises 41
Personal Assessment of Management Skills (PAMS) 41
What Does It Take to Be an Effective Manager? 45
SSS Software In-Basket Exercise 47
1 DEVELOPING SELF-AWARENESS 63
SKILL ASSESSMENT 64
Diagnostic Surveys for Developing Self-Awareness 64
Developing Self-Awareness 64
The Defining Issues Test 64
SKILL LEARNING 70
Key Dimensions of Self-Awareness 70
The Enigma of Self-Awareness 70
The Sensitive Line 71
Understanding and Appreciating Individual Differences 72
Important Areas of Self-Awareness 72
Emotional Intelligence 74
Values and Character Strengths 76
Ethical Decision-Making 81
Cognitive Style 83
Attitudes Toward Change 85
Core Self-Evaluation 87
SUMMARY 88
SKILL ANALYSIS 91
Cases Involving Self-Awareness 91
The Case of Heinz 91
Computerized Exam 92
Decision Dilemmas 93
SKILL PRACTICE 95
Exercises for Improving Self-Awareness Through Self-Disclosure 95
Shipping the Part 95
Through the Looking Glass 95
Diagnosing Managerial Characteristics 97
An Exercise for Identifying Aspects of Personal Culture: A Learning Plan and A
utobiography 99
8 Contents
SUMMARY 136
Contents 9
SUMMARY 191
10 Contents
SUMMARY 235
Contents 11
SUMMARY 271
12 Contents
SUMMARY 309
Contents 13
SUMMARY 354
14 Contents
SUMMARY 416
Contents 15
SUMMARY 454
16 Contents
SUMMARY 494
INDEX 545
Contents 17
Personal Skills
1. Developing Self-Awareness
2. Managing Stress and Well-Being
3. Solving Problems Analytically and Creatively
Interpersonal Skills
4. Building Relationships by Communicating Supportively
5. Gaining Power and Influence
6. Motivating Performance
7. Negotiating and Resolving Conflict
Group Skills
8. Empowering and Engaging Others
9. Building Effective Teams and Teamwork
10. Leading Positive Change
19
Letter II.
Dear Mr Editor—I should like to offer you some more of my
criticisms on the hexameters which have been written in English,
and, by your good leave, will try to do so at some future time. But
there are probably some of your readers who entertain the
prejudices against English hexameters which we often hear from
English critics of the last generation. I cannot come to any
understanding with these readers about special hexameters, till I
have said something of these objections to hexameters in general.
One of these objections I tried to dispose of in a former missive;
namely, that “we cannot have good hexameters in English, because
we have so few spondees.” There are still other erroneous doctrines
commonly entertained relative to this matter, which may be thus
briefly expressed;—that in hexameters we adopt a difference of long
and short syllables, such as does not regulate other forms of English
versification; and that the versification itself—the movement of the
hexameter—is borrowed from Greek and Latin poetry. Now, in
opposition to these opinions, I am prepared to show that our English
hexameters suppose no other relations of strong and weak syllables
than those which govern our other kinds of verse;—and that the
hexameter movement is quite familiar to the native English ear.
The first of these truths, I should have supposed to be, by this
time, generally acknowledged among all writers and readers of
English verse: if it had not been that I have lately seen, in some of
our hexametrists, a reference to a difference of long, and short, as
something which we ought to have, in addition to the differences of
strong and weak syllables, in order to make our hexameters perfect.
One of these writers has taken the model hexameter—
“In the hexameter rises the fountain’s silvery column;”
and has objected to it that the first syllable of column is short. But,
my dear sir, it is not shorter than the first syllable of collar, or of the
Latin collum! The fact is, that in hexameters, as in all other English
verses, the ear knows nothing of long and short as the foundation of
verse. All verse, to an English ear, is governed by the succession of
strong and weak syllables. Take a stanza of Moore’s:—
“When in death I shall calm recline,
O bear my heart to my mistress dear.
Tell her it lived upon smiles and wine,
Of the brightest hue while it linger’d here.”
But this made their task extremely difficult, without bringing any
gain which the ear could recognise; and I believe that the earlier
attempts to naturalize the hexameter in England failed mainly in
consequence of their being executed under these severe conditions,
which prevented all facility and flow in the expression, and gave the
popular ear no pleasure.
The successful German hexametrists have rejected all regard to
the classical rules of quantity of syllables; and have, I conceive,
shown us plainly that this is the condition of success in such an
undertaking. Take, for instance, the beginning of Hermann und
Dorothea:—
“Und so sass das trauliche Paar, sich unter den Thorweg
Ueber das wander de Volk mit mancher Bemerkung ergötgend
Endlich aber began der wüedige Hansfrau, und sagte
Sept! dort kommt der Prediger her; es kommt auch der Nachbar.”
In all these cases, the line begins with a weak syllable; and if the
lines are regarded as dactylics, this syllable must be taken as a
fragment of foot. When the line begins with a strong syllable, the
dactylic character is more decided: as if the lines were,—
Know ye the land of the cypress and myrtle?
Emblems of deeds that are done in their clime?
Here the weak syllables And, And, do not materially interrupt the
trochaic verse. They may be taken as completing the trochee at the
end of the preceding line.
In these verses, and in all English verses, there are no spondees,
or feet consisting of two strong syllables. No foot in English metre
has more than one strong syllable, and the weak syllables are
appended to the strong ones, and swept along with them in the
current of the metre. The equality between a trissyllable and a
consecutive dissyllable foot, which the metre requires, is preserved
by adding strength to the short syllable, so as to preserve the
balance. Thus, when we say——
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