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1 The Pay Model 1
Why Should We Care about Compensation? 2
What Is Compensation? 2
Society 2
Stockholders 3
Managers 4
Employees 4
Global Views 5
Forms of Pay 5
Cash Compensation: Base Pay 6
Cash Compensation: Merit Increases and Cost-of-Living Adjustments 6
Cash Compensation: Incentives 6
Long-Term Incenti ves 6
Benefits: Insurance and Pensions 7
Benefits: Work/Life Programs 7
Benefits: Allo\.vances 7
Total Earnings Opportunities: Present Value of a Stream of Earnings 7
Relational Returns from Work 8
.Net Worth: What Do Employees Want? 8
The Organization as a Network of Returns 9
A Pay Model 9
Strategic Compensation Objectives 10
Vil
VIII CONTENTS
Ethics 11
Four Policy Choices 11
Pay Techniques 12
Book Plan 13
Conclusion 13
Chapter Summary 14
Key Terms 14
Review Questions 14
Experiential Exercises 15
Case: Inside Internships 15
2 Strategy: The Totality of Decisions 16
Similarities and Differences in Strategies 17
Different Strategies within the Same Industry 18
Different Strategies within the Same Company 18
Strategic Choices 19
Support Business Strategy 19
Support HR Strategy 21
The Pay Model Guides Strategic Pay Decisions 21
Stated versus Unstated Strategies 22
Developing a Total Compensation Strategy: Four Steps 22
Step One: Assess Total Compensation Implications 22
Step Two: Map a Total Compensation Strategy 25
.Net Worth: Netflix: Freedom and Responsibility in Rewards 25
Steps Three and Four: Implement Strategy and Reassess the Fit 26
Source of Competitive Advantage: Three Tests 26
Is It Aligned? 26
Does It Differentiate? 26
Does It Add Value? 27
"Best Fit" versus "Best Practices" 27
Guidance from the Evidence 27
Virtuous and Vicious Circles 28
Conclusio n 28
Chapter Summary 29
Key Terms 29
Review Questions 29
Experiential Exercises 29
Case: Difficult to Copy? 30
PART I
Internal Alignment: Determining the Structure 31
3 Defining Internal Alignment 33
Jobs and Compensation 34
CONTENTS ix
4 Job Analysis 53
Structures Based on Jobs, People, or Both 54
Job-Based Approach: Most Common 55
x CONTENTS
A Judgment Call 71
Conclusion 72
Chapter Summary 72
Key Terms 73
Review Questions 73
Experiential Exercises 73
Case: The Customer Service Agent 73
5 Job-Based Pay Structures and Job Evaluation 78
Job-Based Structures: Job Evaluation 79
Defining Job Evaluation: Content, Value, and External Market Links 80
Job Content and Job Value 80
Linking Content with the External Market 80
Other Perspectives on Job Evaluation 80
"How To": Major Decisions 81
Establish the Purpose(s) 81
CONTENTS xi
PART II
External Competitiveness: Determining the Pay Level 129
7 Defining External Competitiveness 132
Compensation Strategy: External Competitiveness 133
Control Costs 133
Attract and Retain Talent 133
What Shapes External Competitiveness? 135
Labour Market Factors 136
Labour Demand 137
Marginal Product of Labour 137
Labour Supply 138
Modifications to the Demand Side 139
Compensating Differentials Theory 139
Efficiency Wage Theory 140
Signalling Theory 140
Modifications to the Supply Side 141
Reservation Wage Theory 141
Human Capital Theory 142
Product Market Factors 142
A Dose of Reality: What Managers Say 142
More Reality: Segmented Supply of Labour 143
Organizational Factors 143
Industry and Technology 143
Employer Size 143
Employees' Preferences 144
Organization's Strategy 144
Relevant Markets 144
Defining the Relevant Market 144
CONTENTS xiii
PART Ill
Employee Contributions: Determining Individual Pay 208
10 Pay for Performance: Performance Appraisal and Plan Design 210
What Behaviours Do Employers Care About? Linking Organizational Strategy to Compensation and
Performance Management 211
What Does It Take to Get These Behaviours? What Theory and Research Say 213
What Does It Take to Get These Behaviours? What Compensation Practitioners Say 217
Total Reward System: Other Rewards Besides Money Influence Behaviour! 217
Does Compensation Motivate Behaviour? 219
Do People Join a Firm Because of Pay? 220
Do People Stay in a Firm (or Leave) Because of Pay? 220
Do Employees More Readily Agree to Develop Job Skills Because of Pay? 221
Do Employees Perform Better on Their Jobs Because of Pay? 221
The Role of Performance Appraisals in Compensation Decisions 222
Strategies to Better Understand and Measure Job Performance 222
Strategy One: Improve Appraisal Formats 222
Strategy Two: Select the Right Raters 227
Strategy Three: Understand How Raters Process Information 229
Strategy Four: Train Raters to Rate More Accurately 231
Putting It All Together: The Performance Appraisal Process 231
.Net Worth : A New Era-Performance Management 231
Designing a Pay-for-Performance Plan 232
Efficie ncy 232
Fairness 233
Compliance 233
Linking Pay with Subjectively Appraised Performance 233
Conclusion 234
Chapter Summary 234
Key Terms 235
Review Questions 235
Experiential Exercises 236
Case: Burger Boy 236
XVI CONTENTS
PART IV
Managing the System 271
12 The Roles of Governments and Unions in Compensation 273
Government as Part of the Employment Relationship 274
Supply of Labour 274
Demand for Labour 274
CONTENTS XVII
Endnotes EN-1
Glossary GL-1
Name Index NI-1
Subject Index SI-1
A few books can change your life. This is probably not one of them. However, if you read it, you will better understand that pay
matters. After all, you can't pick up a newspaper, power up a computer, or read a blog today without someone talking about pay.
The Great Recession (late 2000s and early 2010s) had huge ramifications for pay. Some employees had their hours cut or pay
reduced. Why? Because it's a more effective way to cut costs without laying off workers. Workers still left on payroll after all the
cost-cutting moves are the best of the best. Layoffs at this point mean cutting the heart out of the organization. Surveys suggest
workers faced with layoffs or reductions in hours will almost always choose shorter workweeks ... at least in the short run! The
recession also focused attention on executive compensation. In some cases, huge bonuses were paid to executives of companies
receiving financial aid from the government.
Pay also matters around the globe. For example, if you are a Russian astronaut, you can earn a bonus of $ 1,000 for every spacewalk
(technicalJy known as "extravehicular activity," or EVA), up to three, per space trip. A contract listing specific tasks to be done
on a space mission permits you to earn up to $30,000 above the $20,000 you earn while you are on the ground. (In contrast to the
Russian astronauts, wealthy Americans are lining up to pay $15 million (plus an additional $20 million in airfare) to the Russian
Space Agency for their own personal EVA.) Conclusion: Pay niatters.
Some problems are global. A British telephone company paid a cash bonus based on how fast operators completed requests for
information. Some operators discovered that the fastest way to complete a request was to give out a wrong number or-even
faster-just hang up on the caller. "We're actually looking at a new bonus scheme," says an insightful company spokesperson.
Conclusion: What you pay for matters.
In this book, we strive to cull beliefs from facts, wishful thinking from demonstrable results, and opinions from research. Yet
when all is said and done, managing compensation is an art. As with any art, not everything that can be learned can be taught.
This fifth Canadian edition continues to respond to the demand on the part of Canadian faculty and students for a Canadian version
of the unique perspective on compensation taken by Milkovich/Newman/Gerhart/Yap.
The textbook is based on the strategic choices in managing compensation. These choices, which confront managers in Canada and
around the world, are introduced in the total compensation model in Chapter 1. This model provides an integrating framework
XIX
xx PREFACE
used throughout. Major compensation issues are discussed in the context of current theory, research, and practice. The practices
illustrate new developments as well as established approaches to compensation decisions.
Each chapter ends with a set of review questions and experiential exercises. The case study at the end of each chapter asks
students to apply the concepts and techniques discussed in the chapter. For example, the case in Chapter 11, "AJJocating Merit
Increases," allows students an opportunity to work through different scenarios in assigning merit increases to employees based on
the employees' performances on the job within a set budget. In addition, each chapter guides the student to a Web Exercise on the
Connect website to point you to some of the vast compensation information on the Internet.
WHAT'S NEW
All the chapters of this edition have been completely revised and more Canadian examples have been added. This edition
reinforces our conviction that, beyond how much, how people are paid really matters. Chapter 2 tells how to craft a total
compensation strategy and examines the research on best practices. The chapters on performance-based pay dig into all forms of
variable pay, such as stock options, profit sharing, gain sharing, and team-based approaches. Person-based plans are contrasted
with job-based plans, including recent developments in skill and competency approaches. Changes in competitive market analysis
caused by the focus on total compensation are covered, as well as the increased use of market pricing and broadbanding.
The employee benefits chapter has been updated. The chapter on compensation budgets and adrrunistration has had several
company examples added to make the material more reality based. We have always used international examples in every section;
we have also updated the appendix on global compensation. Some of the Web exercises, cases, and .Net Worth features have been
updated or replaced.
The book includes an HRC (Human Resources Competency) margin icon next to material
that is directly relevant to the total rewards-related competencies within the Certified
Human Resources Professional Competency Framework covered in the National •
Knowledge Exam, one of the requirements for the Certified Human Resources Professional (CHRP) designation from the
Canadian Council of Human Resources Associations. Go to Connect for the full list of total rewards-related HRCs.
The Pay Model: The unjque Milkovich Pay Model around which the text is based is introduced up front and is integrated
throughout all subsequent chapter discussions.
STRATEGIC STRATEGIC
TECHNIQUES
POLICIES OBJECTIVES
Market PAY
EXTERNAL COMPETITIVENESS Surveys Policy Lines
Definitions STRUCTURE
Each chapter includes a .Net Worth boxed feature, which highlights a comprehensive, real-world example of the material in the
chapter.
.NET WORTH
What Do Employees Want?
Based on the 2014 Global Workforce St udy and the Global Talent Management and Rewards Study
conducted by Willis Towers Watson, findings show that two out of three organizations face diffi cu lties in
attracting and retaining top performers and high-potential employees. Across all age groups, base pay
is the most popular reason why workers join or leave an organization. Employees also indicated that
paid vacation time is also a key attraction driver, as they continue to strive for work/life balance and
take a break from work. While job security is a key reason to join an organization, base pay and career
advancement opportunities are the top two drivers when it comes to retention, from the perspectives of
both the employees and the employers.
Below are the top attraction and retention drivers that emerged from the studies:
• Base pay/salary
• Job security
• Career advancement opportunities
• Learning and development opportunities
• Relationship with supervisor/manager
• Challenging work
• Manage/limit work-related stress
• Vacation/paid time off
• Short-term incentives
• Organization's reputation as good employer
• TrusUconfidence in senior leadership
• Length of commute
The Global Workforce Study incorporates input from over 32,000 employees selected from research
panels that represent the populations offull-time workers in large and midsize organizations across a
wide range ofindustries in 26 markets between April and May 2014. The Global Talent Management and
Rewards Study collected input from 1,600 organizations across 31 markets.
Source: "The 2014 Global Workforce Study: Driving Engagement through a Consumer-Like Experience; August 2014. Ci 2014 Global
Worl<:force Study and Global Talent Management and Rewards Study. Used with permission from Willis Towers Watson.
Key Ter ms are highlighted in boldface type in each chapter, and a list of them is provided at the end of the chapter and in the
Glossary.
Key Terms
allowances incentives (variable pay) sa lary
compensation interna l al ignment total rewa rds
cost-of-liv ing merit increase wage
adjustment procedural fa irness work/life programs
exte rnal competit iveness re lational returns
Exhibits are interspersed throughout the text to illustrate concepts and provide a visual framework for students.
REVIEW QUESTIONS xx111
EXHIBIT 1.1 Gender Wage Gap* in Median Earnings of Full-Time Employees, 2000,
2006, and 2012
45
40
• 2012 0 2006 • 2000 •
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35
30
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*The gender wage gap is unadjusted and is calculated as the difference between median earnings of men and women relative to
median earnings of men. Estimates of earnings used in the calcu lations refer to gross earnings of full-time wage and salary workers.
Source: LMF1.5: Gender pay gaps for full-time workers and earnings differentials by educational attainment, OECD Family database
www.oecd.org/social/family/database.htm © OECD. All rights reserved.
Review Questions and Experiential Exercises are suggested at the end of each chapter. In response to instructor suggestions,
these real-life exercises require the application of learned concepts and techniques.
Review Questions
Experientia I Exercises
1. What is your definition of compensation? Which meaning of compensation seems most appropriate from an
employee's point of view-return, reward, or entitlement? Compare your ideas with someone who has more
experience, with someone from another country, and with someone from another field of study.
2. List all the forms of pay you receive from work. Compare your list to someone else's. Explain any differences.
3. What is the "network of returns" upon your completion of the program at your current institution? Do you think
these are achievable? What are some of the things you can offer your employer?
4. Answer the two questions in this chapter's Conclusion, above (Why do it this way? So what?), for any study or
business article that tells you how to pay people. Such articles can be found in the Wor!datWork Journal or
Compensation and Benefits Review.
XXJV CASE
Learning Outcomes have been highUghted at the beginning of each chapter, and the Chapter Summary relating to these learning
objectives is included at the end of the chapter.
LEARNING OUTCOMES
L01 Explain why managers should tailor their pay systems to support the orga nizatio n's strategy.
L02 Identify the four steps to develop a total compensation strategy.
L03 Describe the three tests used to determine whether a pay strategy is a source of competitive
advantage.
L04 Contrast the "best fit" perspective on compensation with the "best practices" perspective.
D Chapter Summary
1. To improve organizational effectiveness, managers should align the compensation strategy to the organization's strategy.
2. The four steps to develop a total compensation strategy are ( l ) assess total compensation implications, including business
strategy and competitive dynamics, HR strategy, culture/values, social and political context, employee/union preferences,
and fit with other HR systems; (2) map out a total compensation strategy; (3) implement the strategy; and (4) reassess
and reaUgn the strategy to ensure ach ievement of the objectives.
3. The three tests used to determine whether a pay strategy is a source of competitive advantage are as follows: ( 1) Does it
align? (2) Does it differentiate? (3) Does it add value?
4. The "best fit" perspective on compensation suggests that compensation be aligned, or fit, with the specific business
strategy adopted by the organization, given its environment, to maximize competitive advantage. T he "best practices"
perspective suggests there is one set of best pay practices that can be universally applied across situations and strategies,
attracting superior employees who then create a winning strategy.
A Web Exercise for each chapter can be found on the Milkovich Compensation Connect site. The Web exercise will familiarize
students with the wealth of compensation-related material available on the Internet. Also included at the end of each chapter is a
comprehensive Case requiring app)jcation of the chapter material.
Case
Inside Internships
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The Career Edge program provides meaningful entry-level work experience for recent Canadian graduates. It is
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is also a robust option for onboarding recent graduates. For a very reasonable stipend, these interns can help with
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receive a stipend.
Another Random Scribd Document
with Unrelated Content
The Project Gutenberg eBook of History
of the Scottish expedition to Norway in
1612
This ebook is for the use of anyone anywhere in the United
States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it away
or re-use it under the terms of the Project Gutenberg License
included with this ebook or online at www.gutenberg.org. If you
are not located in the United States, you will have to check the
laws of the country where you are located before using this
eBook.
Language: English
S c ott i s h E x p e d i t i o n
to N o r way in 1612.
By
London:
T. N E L S O N A N D S O N S , P AT E R N O S T E R R O W.
EDINBURGH; AND NEW YORK.
BY GRACIOUS PERMISSION,
TO
P A R T I .— H I S T O R I C A L .
I. SOURCES OF INFORMATION, 11
II. THE CALMAR WAR, AND SWEDISH MEASURES FOR RAISING
MERCENARIES, 18
III. SUCCESSFUL MARCH OF MÖNNICHHOFEN THROUGH
NORWAY, 23
IV. ORGANIZATION OF SCOTTISH LEVIES FOR SWEDEN, AND
THEIR FORCED DISBANDMENT, 32
V. ORDERS OF KING JAMES I. DISOBEYED BY A FEW SCOTTISH
OFFICERS, WHO PROCEED WITH A SMALL PORTION OF
THE LEVIES TO NORWAY, 42
VI. THE LANDING OF ALEXANDER RAMSAY IN ROMSDALEN, 48
VII. DESTRUCTION OF THE SCOTS IN GUDBRANDSDALEN, 52
VIII. THE COMBAT AT KRINGELEN, 56
———
P A R T I I .—T R A D I T I O N .
———
P A R T I I I .— A P P E N D I C E S .
Historical Documents.
I. EXTRACTS FROM THE "SWEDEN AND DENMARK
CORRESPONDENCE, 1612," IN THE PUBLIC RECORD
OFFICE, LONDON, 133
II. COPIES OF DOCUMENTS FROM THE GENERAL REGISTER
HOUSE, EDINBURGH, 160
III. DOCUMENTS FROM STATE ARCHIVES, STOCKHOLM, 173
IV. DOCUMENTS FROM STATE ARCHIVES, COPENHAGEN, 180
———
Historical.
I.
S O U R C E S O F I N F O R M AT I O N .
More than two centuries and a half have elapsed since the date of
the occurrence so well known in Norway as the "Skottetog," or
Scottish expedition, of which but little has hitherto been
authentically known in Scotland. Notwithstanding, therefore, the
conspicuous position which the so-called "Sinclair Expedition" holds
in the traditions,[1] and to some extent also in the literature and the
art,[2] of Norway, a fresh examination of the subject by the impartial
light of historical truth is justified by the recent discovery of several
documents in the State Archives of England, Scotland, and Sweden.
Although Mönnichhofen's expedition through Stordalen, and the
Scottish invasion of Romsdalen and Gudbrandsdalen which formed
an integral but unsuccessful part of that expedition, took place in
1612, no account of the latter appeared in print earlier than the year
1688, when Puffendorff wrote his "Introduction to Swedish History;"
and it was only three years later that Widikindi, another Swedish
historian, gave a narrative of it in a History of Gustavus Adolphus.
Among Danish historians, Niels Slange was the first of any
eminence to reproduce the now palpable errors of Puffendorff and
Widikindi, in a History of Christian IV., written in 1732.
In 1782, the subject of the Skottetog first became popularized in
Norway by the publication, in a periodical journal called the Dansk
Museum, of the spirit-stirring poem by Edvard Storm, which
Norwegian children still learn by heart and in song, and which has
even been well circulated in the English and German languages.[3]
THE LANDING OF THE SCOTS IN ROMSDALEN, 1612.
As depicted by the Norwegian artists Tiedemann and Gude. Page 11.
FOOTNOTES:
[1] For Norwegian traditions and literature, see Part II.
[2] Two of the most celebrated artists of Norway—Gude and
Tiedemann—have jointly produced a very beautiful, but fanciful,
picture representing the arrival of "Colonel Sinclair" on the coast
of Romsdalen with five or six vessels, and the plundering of the
inhabitants by his followers, one of whom, in the garb of a
Calvinistic priest, is engaged in abducting a fair Norwegian
maiden, while the rest are engaged in looting.
[3] A translation of it is given in Part II.
[4] The Norwegian term for peasant proprietors or yeomen; sing.
Bonde.
[5] A translation in extenso is given of this work in Part II.
[6] Vol. II. of "Samlinger til det Norske Folks Sprog og Historie."
[7] "Skottetoget efter Folkesagnet og Historien." O. O. Olafsen,
Molde, 1877.
[8] See Sir Robert Gordon's "History of the Earldom of
Sutherland;" the "History of Caithness," by J. T. Calder;
Chambers's "Domestic Annals of Scotland;" the "History of
Gustavus Adolphus," by B. Chapman; "Memoirs and Adventures
of Sir John Hepburn, Kt.;" Laing's "Residence in Norway;" Clarke's
"Travels."
[9] Examined and kindly copied by the late Mr. Alfred Kingston of
the Public Record Office, London.
[10] Communicated by Mr. T. Dickson, Curator of the Historical
Department, Register House, Edinburgh, to whom the author is
indebted for much valuable assistance.
[11] Search was made for those documents by the orders of the
King of Sweden and Norway. In this respect the thanks of the
author are due to Mr. C. G. Malmström, Keeper of the State
Archives at Stockholm, and to Mr. C. H. de Lagerheim and Mr. M.
de Björnstjerna of the Swedish Foreign Office, for their researches
and friendly co-operation. His acknowledgments are also due to
Joseph Anderson, LL.D., Keeper of the National Museum,
Edinburgh.
[12] November 16, 1611, for the levying of auxiliary troops in
Scotland. For copy, see p. 173.
[13] A judicial officer attached to a tribunal as a kind of witness of
its proceedings.
[14] Vol. XIV. of the Historisk Tidskrift, or Historical Magazine. Dr.
Nielsen's aid and advice have been invaluable to the author.
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