Problem Solving Cases in Microsoft Access Excel 16th Edition Ellen Monk Download
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P R O B L E M - S O LV I N G C A S E S I N
M I C RO S O F T ® AC C E S S ™ A N D E XC E L ®
Sixteenth Annual Edition
Ellen F. Monk
Joseph A. Brady
Emilio I. Mendelsohn
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formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for
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Problem-Solving Cases in Microsoft® © 2020, 2017 Cengage Learning, Inc.
Access™ and Excel®, 16th Annual Edition
Unless otherwise noted, all content is © Cengage.
Ellen F. Monk, Joseph A. Brady,
WCN: 02-300
Emilio I. Mendelsohn
ALL RIGHTS RESERVED. No part of this work covered by the copyright herein
may be reproduced or distributed in any form or by any means, except as
SVP, Higher Education Product Management: permitted by U.S. copyright law, without the prior written permission of the
Erin Joyner copyright owner.
VP, Product Management: Mike Schenk SOURCE FOR TABLES AND OTHER ILLUSTRATIONS: Copyright © Cengage.
Product Director: Lauren Murphy All screenshots, unless otherwise noted, are used with permission from
Microsoft Corporation. Microsoft® is a registered trademark of the Microsoft
Product Manager: Jaymie Falconi Corporation.
Product Assistant: Anna Goulart The authors acknowledge www.fakenamegenerator.com, which can be used
to generate data for case scenarios.
Vice President, Marketing – Science,
Technology, & Math: Jason Sakos
For product information and technology assistance, contact us at
Senior Marketing Director: Michele McTighe Cengage Customer & Sales Support, 1-800-354-9706
or support.cengage.com.
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Samantha Best submit all requests online at www.cengage.com/permissions.
Cover image: Peach Mango/Shutterstock.com To learn more about Cengage platforms and services, register or access
your online learning solution, or purchase materials for your course, visit
www.cengage.com.
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To Karen: Thanks for your support!
—JAB
To my problem-solving students.
—EFM
To our little bean: Although we never met you, we loved you all the same. Mom and Dad
—EIM
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
BRIEF CONTENTS
Preface ix
Tutorial A
Database Design 3
Tutorial B
Microsoft Access 13
Case 1
Preliminary Case: Dog Hikes 53
Case 2
The Parks and Recreation Database 59
Case 3
The Senior Concierge Database 67
Case 4
The Fresh Fish Distributor Database 73
Case 5
The Volunteer Fire Company Database 79
Tutorial C
Building a Decision Support System in Excel 89
Case 6
The Ski Resort Investment Decision 113
Case 7
The College Town Budget 121
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
viii Brief Contents
Tutorial D
Building a Decision Support System Using Microsoft Excel Solver 133
Case 8
Rose Tree Regional Airline 151
Case 9
The Auto Maker Product Mix Problem 163
Case 10
The Donation Letter Analysis 173
Case 11
San Francisco Fire Incidents 183
Case 12
San Francisco Fire Incidents: Advanced Analysis 191
Tutorial E
Guidance for Excel Cases 203
Index 219
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Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
P R E FAC E
For more than two decades, we have taught MIS courses at the university level. From the start, we
wanted to use good computer-based case studies for the database and decision-support portions of our
courses.
At first, we could not find a casebook that met our needs! This surprised us because we thought our
requirements were not unreasonable. First, we wanted cases that asked students to think about real-
world business situations. Second, we wanted cases that provided students with hands-on experience,
using the kind of software that they had learned to use in their computer literacy courses—and that they
would later use in business. Third, we wanted cases that would strengthen students’ ability to analyze
a problem, examine alternative solutions, and implement a solution using software. Undeterred by the
lack of casebooks, we wrote our own for Cengage.
This is the sixteenth casebook we have written for Cengage. The cases are all new, and the tutorials
have been updated using Microsoft Office 2019.
As with our prior casebooks, we include tutorials that prepare students for the cases, which are chal-
lenging but doable. The cases are organized to help students think about the logic of each case’s business
problem and then about how to use the software to solve the business problem. The cases fit well in an
undergraduate MIS course, an MBA information systems course, or a computer science course devoted
to business-oriented programming.
To date we have written nearly 200 cases. We are proud to say that all of them have tried to teach
students how to use software to help them make good business decisions. The business computing envi-
ronment continues to evolve, and our cases should follow that evolution. To stay current, students need
to learn a broader range of data analysis activities. Therefore, we have increased the range of topics cov-
ered in our casebook. This edition contains instruction and a case on the differences between handling
operational data and analytical data. We have placed greater emphasis throughout the Excel portion of
the text on the various uses of pivot tables. In the future, we intend to further increase the range of data
analysis topics we cover. We welcome feedback from instructors on this process. If there are additional
topics you want to see covered in future editions or topics that should be covered differently, let us
know! Please contact Jaymie Falconi, our product manager at Cengage.
B O O K O R G A N I Z AT I O N
The book is organized into five parts:
• Database cases using Access
• Decision support cases using the Excel Scenario Manager
• Decision support cases using Excel Solver
• Integration cases and data analysis using Access and Excel
• Advanced Excel skills
Part 1 begins with two tutorials that prepare students for the Access case studies. Parts 2 and 3 each
begin with a tutorial that prepares students for the Excel case studies. All four tutorials provide students
with practice in using the software’s features—the kind of support that other books about Access and
Excel do not provide. Part 4 challenges students to use both Access and Excel to find a solution to a
business problem. Part 5 is a tutorial about advanced skills students might need to complete some of the
Excel cases. The next sections explore these parts of the book in more depth.
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
x Preface
Cases 1–5
Five database cases follow Tutorials A and B. The students must use the Access database in each case
to create forms, queries, and reports that help management. The first case is an easier “warm-up” case.
The next four cases require more effort to design the database and implement the results.
Cases 6–7
Students can complete these two cases with Scenario Manager. In each case, students must use Excel
to model two or more solutions to a problem. Students then use the model outputs to identify and
document the preferred solution in a memo.
Cases 8–9
Students use the Excel Solver tool in each case to analyze alternatives and identify and document the
preferred solution.
Cases 10–12
These cases integrate Access and Excel. In Case 10, students will analyze data using Access queries, an
Excel table, and an Excel pivot table. Cases 11 and 12 show students how to share data between Access
and Excel to solve problems and to use the fundamentals of data analysis. For example, Case 12 illus-
trates the basic differences between operational and analytical data and how to minimize operational
impacts during data analysis.
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
Preface xi
Note that previous editions of the book included a Tutorial F for guidance on giving an oral presentation.
This tutorial is now available at the Cengage Web site. To access the tutorial, see “Using the Cases and
Tutorials” below.
T E C H N I CA L I N F O R M AT I O N
The cases in this textbook were written using Microsoft Office 2019, and the textbook was tested
for quality assurance using the Windows 10 operating system, Microsoft Access 2019, and Microsoft
Excel 2019.
DATA F I L E S A N D S O L U T I O N F I L E S
We have created “starter” data files as needed for some of the Excel cases, so students need not spend
time typing in the spreadsheet skeleton. Other cases ask students to load Access starter files. All of these
files are on the Instructor and Student Companion Sites for this text. To access the Instructor or Student
Companion Site, go to www.cengage.com, log in to your account, and search for this textbook by title,
author, or ISBN. You are granted a license to copy the data files to any computer or computer network
used by people who have purchased this textbook.
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
xii Preface
Solutions to the material in the text are available to instructors on the Instructor Companion Site
for this text at www.cengage.com. Search for this textbook by title, author, or ISBN. The solutions are
password protected.
ACKNOWLEDGMENTS
We would like to give many thanks to the team at Cengage, including our product manager, Jaymie Falconi;
our developmental editor, Dan Seiter; our technical editor, John Freitas; and our content manager,
Michele Stulga. As always, we acknowledge our students’ diligent work.
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
PART 1
DATABASE CASES
USING MICROSOFT ACCESS
TUTORIAL A
Database Design, 3
TUTORIAL B
Microsoft Access, 13
CASE 1
Preliminary Case: Dog Hikes, 53
CASE 2
The Parks and Recreation Database, 59
CASE 3
The Senior Concierge Database, 67
CASE 4
The Fresh Fish Distributor Database, 73
CASE 5
The Volunteer Fire Company Database, 79
Copyright 2020 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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