Monday Tuesday Wednesday Thursday Friday: Daily Lesson Log
Monday Tuesday Wednesday Thursday Friday: Daily Lesson Log
Process improvement procedure Monitoring performance operation Monitoring performance Checking quality output
- Customer satisfaction operation procedures
- Customer feedback form
- Co-workers feedback
- Supervisors rating sheet
- Suppliers feedback
IV. PROCEDURES
A. Reviewing previous lesson or State the objectives of the State the objectives of the lesson. State the objectives of the
presenting the new lesson lesson. lesson.
3.1 Participate process 3.2 Carry out work in accordance with Review the previous topic
improvement procedures in process improvement procedures discussed 3.3 Monitor performance of
relative to workplace operation or quality of
assignment product of service to ensure
customer satisfaction
B. Establishing a purpose for the Quality process improvement defined as a systematic approach in Understanding processes requires the knowledge of tools and
lesson checking performance based on process steps and a concerted skills or the techniques needed to use these properly.
attempt to improve things.
C. Presenting Examples/instances of
the new lesson
D. Discussing new concepts and Discuss the different quality Discuss the ff: Discuss the Tools and Discuss the Tools and
practicing new skills #1 process improvement Techniques for Process Techniques for Process
-Focus on: -Defining Quality Improvement Improvement
-Six Sigma, -Process and Outcome Indicators -Drive
-TQM and -Process map -Matrix analysis
-ISO 9000 -Force filed analysis
-Quality improvement and -Cause and Effect Diagrams
quality assurance -Brainstorming
-Pareto analysis
-Check sheets