Immediate download (eBook PDF) Organisational Behaviour Individuals Groups Organisation 5th Edition ebooks 2024
Immediate download (eBook PDF) Organisational Behaviour Individuals Groups Organisation 5th Edition ebooks 2024
com
https://ebooksecure.com/product/ebook-pdf-
organisational-behaviour-individuals-groups-
organisation-5th-edition/
https://ebooksecure.com/product/ebook-pdf-organisational-behaviour-
emerging-knowledge-global-insights-5th/
ebooksecure.com
https://ebooksecure.com/product/ebook-pdf-organisational-behaviour-
core-concepts-and-applications-5th-australasian-edition/
ebooksecure.com
https://ebooksecure.com/product/ebook-pdf-management-organisational-
behaviour-11th-edition/
ebooksecure.com
https://ebooksecure.com/product/ebook-pdf-geology-of-the-pacific-
northwest-by-william-n-orr/
ebooksecure.com
(eBook PDF) Economics 4th Edition by R. Glenn Hubbard
https://ebooksecure.com/product/ebook-pdf-economics-4th-edition-by-r-
glenn-hubbard/
ebooksecure.com
https://ebooksecure.com/product/ebook-pdf-basic-plumbing-services-
skills-roof-plumbing-2nd-edition/
ebooksecure.com
https://ebooksecure.com/product/ebook-pdf-cornerstones-of-cost-
management-4th-edition/
ebooksecure.com
https://ebooksecure.com/download/principles-of-pharmacology-the-
pathophysiologic-basis-of-drug-therapy-ebook-pdf/
ebooksecure.com
https://ebooksecure.com/download/chemistry-module-i-physical-
chemistry-i-for-iit-jee-main-and-advanced-ranveer-singh-mcgraw-hill-
education-ebook-pdf/
ebooksecure.com
Handbook of Spent Hydroprocessing Catalysts 2nd Edition
Edition Meena Marafi - eBook PDF
https://ebooksecure.com/download/handbook-of-spent-hydroprocessing-
catalysts-ebook-pdf/
ebooksecure.com
Fifth Edition
ORGANISATIONAL
BEHAVIOUR
Individuals, Groups and Organisation
IAN BROOKS
Contents
xv Preface
xvii About the author
xviii Acknowledgements
1 CHAPTER 1
Organisational behaviour in an international context
1 Learning outcomes and key concepts
2 Introduction
2 What is organisational behaviour?
3 Why study organisational behaviour?
3 Organisational behaviour today
4 Four themes: diversity, change, conflict and communications
5 Diversity in the workplace
5 Global change leading to organisational change
6 Conflict and communication
7 Overview of the text
8 Case studies and examples
10 The Impact of National Culture on Organisational Behaviour
11 National culture: definition
13 Geert Hofstede
16 Individualism–collectivism
17 Power distance
17 Uncertainty avoidance
20 Masculinity–femininity
20 Long-term–short-term orientation
21 Culture shock and culture shift
22 Culture and change in China
23 The significance of communication in a cross-cultural context
25 Developing cultural competencies
27 Conclusions
27 References
28 Further reading
29 CHAPTER 2
From classical organisational theory to the gig economy
29 Learning outcomes and key concepts
30 Introduction
viii Contents
59 CHAPTER 3
Perspectives on individual behaviour
59 Learning outcomes and key concepts
60 Introduction
60 Individual Behaviour and Personality
61 Personality theories
62 Trait theory
63 Humanistic approach
64 Psychodynamic theory
64 Jung’s personality theory
Contents ix
97 CHAPTER 4
Motivation theory, practice and generational change
97 Learning outcomes and key concepts
98 Introduction and Definition
99 Motivation Schools of Thought
100 Behavioural modification theory and giving feedback
101 Expectancy theory: a framework for the analysis of workplace motivation
102 Porter and Lawler’s expectancy model
105 Needs theories
105 Needs hierarchy
108 McClelland’s achievement needs theory
111 Intrinsic and extrinsic rewards: Herzberg
115 Goal theory and self-motivation
118 Motivation and equitable treatment
x Contents
137 CHAPTER 5
Groups and teams
137 Learning outcomes and key concepts
138 Introduction
138 Why gather in groups?
139 Groups and teams: definition
140 Groups
140 Teams
141 Self-directed and self-managed teams
144 Communities of practice
145 Groups within groups
145 Formal and informal groups and teams
145 Formal groups
146 Informal groups
148 Stages of Group and Team Development
148 Bass and Ryterband
148 Tuckman
151 Roles and Routines
151 Group norms
151 Group roles
152 Belbin’s team roles
152 Building and maintaining effective teams
155 Group cohesiveness and performance
156 Conformity and groupthink
159 Intra-group behaviour and conflict
161 Inter-group behaviour and conflict
162 Into the Twenty-first Century: Mobile Communications, Virtual and
Cross-cultural Teams
166 Teamwork in a modern global context
167 Cross-cultural teamworking
Contents xi
181 CHAPTER 6
Management and leadership
181 Learning outcomes and key concepts
182 Introduction
182 From Taylor to Mintzberg
183 Frederick Taylor
183 Henri Fayol
184 Peter Drucker
186 Henry Mintzberg
188 Differentiating leadership from management
189 Transformational vs transactional leadership
191 Leadership: Schools of Thought
191 Trait theory of leadership
193 Behavioural theories
193 Leadership style
196 Theory X and Theory Y
196 Conclusions
197 Situational theory
197 Fiedler’s contingency theory
198 Conclusions
199 New Perspectives on Leadership
199 Non-Western leadership theories
200 Servant leadership
200 Cross-cultural leadership
201 Pluralistic leadership
203 Entrepreneurial leadership
204 Leaders on leadership
205 Women and leadership
206 Leadership and conflict
206 Leadership and change
207 Managerial Implications
208 Summary of Main Points
208 Conclusions
209 Questions
209 References
211 Further Reading
xii Contents
213 CHAPTER 7
Organisational structure
213 Learning outcomes and key concepts
214 Introduction
214 What is structure?
215 Talking about structure: definitions
215 Centralisation and decentralisation
216 Differentiation
216 Integration
216 Specialisation
216 Formalisation and the informal organisation
217 Span of control
217 Bureaucracy
218 Traditional Structural Types
218 Multifunctional (U-form) structures
220 Multidivisional (M-form) structures
221 Post-bureaucratic Structures
221 Matrix structures
224 Project management matrix
225 Family business
226 Network structures and virtual organisations
227 Virtual organisations
229 Comparison of the Main Structural Forms
229 Delayering and flexible working
232 Flexible working
233 Distancing
233 Numerical flexibility
233 Functional flexibility
233 Numbers on flexible working arrangements
234 What Influences Organisational Structure?
235 Strategy and structure
236 Blue ocean strategy
236 Technology and structure
237 Size and structure
238 The business environment
239 Cross-cultural influences on structure
241 Summary
242 Knowledge Workers, Holacracy and Communities of Practice
245 Holacratic structures
246 Organisational Change and Restructuring
246 Structural inertia
247 Forces for change
248 Change management models
251 Diversity
251 Managerial Implications
Contents xiii
257 CHAPTER 8
Organisational power, politics and conflict
257 Learning outcomes and key concepts
258 Introduction
258 The Political Perspective
259 Are organisations guided by rational behaviour?
261 Unitary, pluralist and radical views
263 Organisational Power
263 Sources of power
267 Covert power
268 Powerlessness
269 Empowerment
270 Summary: the pros and cons of power in organisations
271 Organisational Politics
272 Four foci of political activity
272 Structural change
272 Inter-departmental coordination
272 Resource allocation
272 Management succession
273 Politics and sport
273 Organisational Conflict
275 Conflict and diversity
276 Management of conflict
277 Conflict-handling model
279 Symbols and power
280 Power and organisational change
281 Resistance to change
283 Managerial Implications
284 Summary of Main Points
284 Conclusions
284 Questions
285 References
286 Further Reading
287 CHAPTER 9
Organisational culture: the impact on
organisational behaviour
287 Learning outcomes and key concepts
xiv Contents
288 Introduction
288 Organisational Culture
290 Subculture and professional cultures
292 Subculture and professional cultures: a source of organisational conflict
292 Sector recipes
292 Organisational culture: definitional debate
294 Culture and organisational performance
295 Cultures as an onion
296 Structural view of culture
296 Strategy view of culture
298 The interpretative view of culture
300 Diversity, Institutional Racism and ‘Culture of Fear/bullying’
301 Organisational Culture and Change
306 Managerial Implications
306 Summary of Main Points
307 Conclusions
307 Questions
307 References
309 Further reading
311 Glossary
319 Index
Preface
This significantly updated and amended fifth edition provides an introduction to organisa-
tional behaviour. It is intended for students on a range of courses including:
• Business Studies/Business Administration or similar business and management under-
graduate degrees often at level 1 or 2;
• Modules in Working with People, Organisational Behaviour, Managing and Organising
or similar subject titles including introductory programmes for advanced HRM;
• Post experience/postgraduate and professional courses, part of which comprise Organi-
sational Behaviour as an introduction or underpinning of management, HRM, the
management of change, cross-cultural management, or business strategy.
• A general reader as a focused and lively updated introduction to the subject.
This edition aims to be more accessible than the market leaders in the field. It provides a
succinct and focused, yet robust, coverage of the subject. In my experience, many under-
graduate students find a larger text inaccessible and rather daunting.
The text includes considerable new material of relevance to the modern twenty-first-
century workplace (e.g. modern communication technologies, cross-cultural management,
generational change) and changing forms of employment (e.g. gig economy) and places
OB in the international or global context that it warrants. Many OB texts virtually ignore
cultural difference, which at best is forgetful and at worst blinkered and ethnocentric. Most
OB texts tend also to ignore the changing nature of both the workplace and the genera-
tional changes taking place among students, employees, managers and in wider society.
Considerable research was undertaken prior to the design of the text to ascertain the
needs of students and tutors in this regard. Their responses and advice have directly influ-
enced the design objectives and content of the text, for which I am very grateful.
Every effort has been made to trace and acknowledge ownership of copyright. The pub-
lishers will be pleased to make suitable arrangements with any copyright holders whom it
has not been possible to contact.
essence of OB: most of the key contents that comprise this wonderful subject remain and
form the basic structure of the text.
New materials
• The book includes significant explanatory academic and practical material on national
culture in Chapter 1 and then in all subsequent chapters in the context of the subjects
covered. This provides an ongoing critique of Western models (where appropriate), the
inclusion of some non-Western theories and the impact that culture has on OB in vari-
ous geographical contexts. Many fascinating insights, particularly for the uninitiated,
are revealed: for example, did you know that despite ‘Western’ fascination with ‘leader-
ship’, there is no direct translation of that word in many ‘Eastern’ languages.
• Inclusion of a major section on the gig economy and boundaryless careers and refer-
ence elsewhere where relevant. The world of work is changing with profound individ-
ual, organisational and societal implications. These impact the subject of OB which
hitherto tended to assume traditional employment patterns. We explore some of the
consequences of change both for these involved and for the subject of OB, for example,
its impact on the psychological contract, on motivation and on management and
leadership.
• Consideration of generational changes, responding to reviewers and tutors’ arguments
that some traditional theory assumes stable, homogeneous contexts and that ‘today’s’
young people have experienced radically different contexts from those of their parents
and grandparents. We explore the attitudes, values and behaviours of Baby Boomers
through to Generation X, Y and Z, and the hypothesis that there are significant implica-
tions for behaviour in organisations. One’s own experiences are such that recognition of
generational differences reflects the realities one can observe.
• There is further updated material on many contemporary themes in OB, for example:
the impact of modern communication technologies; emotional intelligence; cultural
intelligence; emotional labour; work–life balance (WLB); knowledge workers; commu-
nities of practice; pay and motivation; self-motivation; networking; virtual teams, vir-
tual organisations and networked structures; cross-cultural working; family business
and Chinese family business; blue ocean strategy; more on change and change manage-
ment, and further material on diversity including institutionalism racism and ‘culture of
fear’.
• We have added further real-life cases (some amended/disguised), often from recent grad-
uates in work.
• A glossary of terms added for the first time.
We have removed some older, less relevant or repetitive material while preserving those key
seminal contributions in each chapter: it is a blend of the old and good and the new and
exploratory.
About the author
Dr Ian Brooks ‘retired’ in the summer of 2016, after over fifteen years as Dean of the
Northampton Business School and later Executive Dean at the University of N orthampton,
and entered the gig economy. In his executive role he held strategic responsibility for
university-wide internationalisation and for developing academic partnerships with educa-
tion organisations at home and overseas. He helped establish new franchise and similar
academic/business arrangements in New Zealand, Hong Kong, Singapore, Malaysia,
Myanmar, India, Sri Lanka, Mauritius, Ghana, Kenya, Dubai (all involving travel to and
around those locations, of course) and in the United Kingdom.
Whilst a tutor he taught OB, organisational change and business strategy and has pub-
lished in many peer-reviewed journals (see Research Gate) in OB, cultural change and strat-
egy. Ian has a first degree from Nottingham University and an MBA from Bath University.
His PhD focused on organisational and professional culture and change.
In ‘retirement’ Ian does a little writing (hence this fifth edition) and international educa-
tional consultancy and is a visiting professor of the University of Northampton.
Ian was born in Gloucester and lived in Dubai for seven years in the 1980s. He is married
with children in work and at university.
Acknowledgements
Figures
Figure 2.2 adapted from Management and Organisational Behaviour, 7th edn., Financial
Times Prentice Hall (Mullins, L. J. 2005) p. 130 © Pearson Education Ltd.; Figure 2.4 from
Office for National Statistics, Labour Force Survey, Office for National Statistics licensed
under the Open Government Licence v.3.0.; Figure 4.2 adapted from Managerial Attitudes
and Performance, Richard D. Irwin (Porter, L. W. and Lawler, E. E. 1968); Figure 8.6
adapted from Conflict and conflict-management in Dunnette, M. D. (ed.) Handbook of
Industrial and Organizational Psychology, Rand McNally (Thomas, K. 1976); Figure 9.4
after Exploring Corporate Strategy, Prentice-Hall (Johnson, G. and Scholes, K. 2013)
© Pearson Education Ltd.
Tables
Tables 1.1, 1.2 adapted from Culture’s Consequences: Comparing Values, Behaviors, Insti-
tutions and Organizations Across Nations, 2nd ed., SAGE Publications (Hofstede, Geert
2001) Reproduced with permission from Geert Hofstede BV; Table 3.3 adapted from
Organizational Behavior: The Essentials, South-Western (Nelson, Debra L. and Quick,
James C. 1996) Reproduced with permission of WEST PUBL., in the format Republish in
a book via Copyright Clearance Center
Text
Newspaper Headline on page 48 from Obligations not excuses to workers are needed, The
Guardian, 28/10/2016 (Editorial), Courtesy of Guardian News & Media Ltd; Box 2.6 from
Amy Clement, Reproduced with permission; Box 5.5 from Seratio, Seratio Limited is a spin
out company of the Think Tank, the Centre for Citizenship Enterprise and Governance.
cceg.org.uk
Acknowledgements xix
Picture Credits
The publisher would like to thank the following for their kind permission to reproduce
their photographs:
(Key: b-bottom; c-centre; l-left; r-right; t-top)
Shutterstock.com: Granger / REX / Shutterstock 71b, scheresteinpapier 73t
All other images © Pearson Education
This page intentionally left blank
Exploring the Variety of Random
Documents with Different Content
always and to remember that the modern woman owes it to herself to go out
of the home and keep abreast with the times?”
But it was not a question. It was a statement. Freda made no reply and
her mother changed the subject with the satisfied air of the sower of seed.
“When you come to Ireland,” she told her father laughingly that night,
“you will sit on the doorstep and learn to smoke a pipe. And Gregory will
be president of the Republic. And I will be—(ask mother)—a model
housewife, chasing the pigs—”
They laughed with an abandonment which indicated some joke deeper
than the banality about the pigs.
“It’s a worthy task,” said her father. “I’ll come—and I’ll enjoy learning
to smoke a pipe and see Gregory run the government—and as for you—
whatever you do you’ll be doing it with spirit.”
She nodded.
“I’ve just begun to break my trail.”
Then the day came when they must leave the little frame house and after
the excitement of getting extremely long railway tickets at the station and
checking all Freda’s luggage through to New York, they said good-by to the
Thorstads and left them standing together, incongruous even in their
farewells to their daughter.
They were to stop at St. Pierre over night. Mrs. Flandon had written to
urge them to do so and Freda would not have refused, if she had been
inclined to, bearing the sense of her obligation to them. She had not told her
father of that. It amused her to think that her father and Gregory each felt
the other responsible for those Fortunatus strings of railway ticket. But she
wanted Gregory to meet the Flandons again that the debt might be more
explainable later on.
St. Pierre was familiar this time when they entered it in mid-afternoon as
she had on that first arrival with her mother. It was pleasant to see Mrs.
Flandon again and to taste just for a moment the comfortable luxury of the
Flandon house. Freda felt in Mrs. Flandon a warmth of friendliness which
made it easy to speak of the money and assure her of Gregory’s ability to
pay it a little later.
“You’re not to bother,” said Helen, “until you’re quite ready. We were
more glad to send it than I can tell you. It’s a hostage to fortune for us.”
Then she changed the subject quickly.
“I wonder if you’ll mind that I asked a few people for dinner to-night.
You married a celebrity and you want to get used to it. So many people
were interested in the news item about your marriage and wanted to meet
Gregory and you. I warned them not to dress so that’s all right.”
“It’s very nice,” said Freda, “I’ll enjoy it and I think—though I never
dare to speak for Gregory—that he will too. I remember having a beautiful
time at dinner here before. When I was here visiting the Brownleys you
asked me—do you remember?”
“I asked the Brownleys to-night. They were in town—all but Allie. I
asked the elder two and Bob and her young man—Ted Smillie, you know.”
She looked at Freda a little quizzically and Freda looked back,
wondering how much she knew.
“Think they’ll want to meet me?” she asked straight-forwardly.
“I do, very much. I think it’s better, Freda, just to put an end to any silly
talk. It may not matter to you but you know I liked your father so much and
it occurred to me that it might matter to him if any untrue gossip were not
killed. And it’s so very easy to kill it.”
“You take a great deal of trouble for me,” protested Freda.
Helen hesitated. She was on the verge of greater confidence and decided
against it.
“Let me do as I please then, will you?” she said smilingly and Freda
agreed.
Helen felt a little dishonest about it. The dinner was another hostage to
fortune. It was gathering up the loose ends neatly—it was brushing out of
sight bits of unsightly thought—establishing a basis which would enable
her later to do other things.
She had an idea that it would please Gage, though he had been non-
committal when she had broached the idea of having Gregory and his wife
for a brief visit. Helen had seen but little of Gage of late. She knew he was
working hard and badly worried about money. They had sold a piece of
property to raise that thousand for the Macmillans and he had told her
definitely of bad times ahead for him. She offered to reduce the expenses of
the household and he had agreed in the necessity. They must shave every
expense. But it invigorated Helen. She had amends to make to Gage and the
more practical the form the easier it was to make them. Neither of them
desired to unnecessarily trouble those dark waters of mental conflict now.
Helen guessed that Gage’s mind was not on her and that the bad tangle of
his business life absorbed him. Brusque, haggard, absorbed, never
attempting or apparently needing affection, he came and went. Never since
Carpenter’s death had they even discussed the question of separation. That
possibility was there. They had beaten a path to it. But hysteria was too
thoroughly weeded out of Gage to press toward it. Without mutual reproach
they both saw that separation in the immediate future was the last
advantageous thing for the work of either of them and flimsy as that
foundation seemed for life together, yet it held them. They turned their
backs upon what they had lost or given up and looked ahead. Helen heard
Gage refer some political question to her for the first time, with a kind of
wonder. She suspected irony, then dropped her own self-consciousness as it
became apparent that he really did not have any twisted motive behind the
query. She began to see that in great measure he had swung loose from her,
substituting some new strength for his dependence on her love. And, when
some moment of emotional sorrow at the loss of their ardors came over her,
she turned as neatly as did he from disturbing thought to the work, which
piled in on her by letter and by conference.
Updated editions will replace the previous one—the old editions will
be renamed.
1.D. The copyright laws of the place where you are located also
govern what you can do with this work. Copyright laws in most
countries are in a constant state of change. If you are outside the
United States, check the laws of your country in addition to the terms
of this agreement before downloading, copying, displaying,
performing, distributing or creating derivative works based on this
work or any other Project Gutenberg™ work. The Foundation makes
no representations concerning the copyright status of any work in
any country other than the United States.
• You pay a royalty fee of 20% of the gross profits you derive from
the use of Project Gutenberg™ works calculated using the
method you already use to calculate your applicable taxes. The
fee is owed to the owner of the Project Gutenberg™ trademark,
but he has agreed to donate royalties under this paragraph to
the Project Gutenberg Literary Archive Foundation. Royalty
payments must be paid within 60 days following each date on
which you prepare (or are legally required to prepare) your
periodic tax returns. Royalty payments should be clearly marked
as such and sent to the Project Gutenberg Literary Archive
Foundation at the address specified in Section 4, “Information
about donations to the Project Gutenberg Literary Archive
Foundation.”
• You comply with all other terms of this agreement for free
distribution of Project Gutenberg™ works.
1.F.
1.F.4. Except for the limited right of replacement or refund set forth in
paragraph 1.F.3, this work is provided to you ‘AS-IS’, WITH NO
OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PURPOSE.
Please check the Project Gutenberg web pages for current donation
methods and addresses. Donations are accepted in a number of
other ways including checks, online payments and credit card
donations. To donate, please visit: www.gutenberg.org/donate.
Most people start at our website which has the main PG search
facility: www.gutenberg.org.