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Detailed Contents
Preface
Exercises and Activities
Ancillaries
Acknowledgments
1. What Is Organization Development?
Organization Development Defined
Making the Case for Organization Development
What Organization Development Looks Like
What Organization Development Is Not
Who This Book Is For
Overview of the Book
Analyzing Case Studies
Summary
2. History of Organization Development
Laboratory Training and T-Groups
Action Research, Survey Feedback, and Sociotechnical Systems
Management Practices
Quality and Employee Involvement
Organizational Culture
Change Management, Strategic Change, and Reengineering
Organizational Learning
Organizational Effectiveness and Employee Engagement
Summary
3. Core Values and Ethics of Organization Development
Defining Values
Why Are Values Important to the OD Practitioner?
Core Values of Organization Development
Changes to OD Values Over Time and the Values Debate
Challenges to Holding Organization Development Values
Statement of Organization Development Ethics
Summary
Appendix
Case Study 1: Analyzing Opportunities for Organization Development Work
at Northern County Legal Services
4. Foundations of Organizational Change
Levels and Characteristics of Organizational Change
Models of Organizational Change: Systems Theory and Social Construction
Approaches
Organizations as Systems
Organizations as Socially Constructed
Summary
5. The Organization Development Practitioner and the OD Process
The Consulting Relationship and Types of Consulting
The Organization Development Consulting Model
OD Practitioners: Who Are They and Where Do They Work?
The Organization Development Consulting Profession
The OD Consulting Process and Action Research
A Dialogic Approach to OD
Summary
6. Entry and Contracting
Entry
Contracting
Summary
7. Data Gathering
The Importance of Data Gathering
Presenting Problems and Underlying Problems
Data Gathering Process
Data Gathering Methods
Creating a Data Gathering Strategy and Proposing an Approach
Ethical Issues With Data Gathering
Summary
Case Study 2: Proposing a Data Gathering Strategy at TLG Solutions
8. Diagnosis and Feedback
Diagnosis: Discovery, Assessment, Analysis, and Interpretation
Finding Patterns by Analyzing Data
Interpreting Data
Selecting and Prioritizing Themes
Feedback
Resistance
Ethical Issues With Diagnosis and Giving Feedback
Summary
Case Study 3: Sorting Through the Data From Logan Elementary School
9. An Introduction to Interventions
Interventions Defined
Why Interventions Fail
Considerations in Selecting the Right Intervention Strategy
Structuring and Planning Interventions for Success
The Change Agent’s Role in the Intervention
Ethical Issues With Interventions
Overview of Intervention Techniques
Summary
10. Individual Interventions
Individual Change and Reactions to Change
Individual Instruments and Assessments
Coaching
Mentoring
360 Feedback
Career Planning and Development
Summary
Case Study 4: Individual Type Styles at the Parks Department
11. Team Interventions
Defining Teams
What Makes a Successful Team?
Special Types of Teams
Team Development
Team-Building Interventions
Intergroup Interventions
Summary
Case Study 5: Solving Team Challenges at DocSystems Billing, Inc.
12. Whole Organization and Multiple Organization Interventions (Part 1)
Characteristics of Contemporary Large-Scale Interventions
Organizational Culture Assessment and Change
Organization Design and Structure
Directional Interventions
Summary
Case Study 6: Reorganizing Human Resources at ASP Software
13. Whole Organization and Multiple Organization Interventions (Part 2)
Quality and Productivity Interventions
Interventions in Mergers and Acquisitions
Transorganization or Interorganization Development
Dialogic OD Consultation and Interventions
Summary
Case Study 7: The Future of the Crossroads Center
14. Sustaining Change, Evaluating, and Ending an Engagement
Sustaining Change After the Intervention
Evaluation
Ending an Engagement: Separation and Exit
Summary
15. Global Issues in Organization Development
OD’s Challenges in a Global Environment
Dimensions of Global Cultural Difference
OD Values, Interventions, and Culture
Case Examples and Research Findings
Advice for the Global OD Practitioner
Summary
Case Study 8: A Global Partnership at GFAC Consulting
16. The Future of Organization Development
Increasing Complexity of Change
Changing Workforce Demographics
Changing Nature of Work
The Current State of OD: Strengths, Weaknesses, and Opportunities
Conclusion: The Future of OD
Summary
References
Author Index
Subject Index
About the Author
Preface
It seems that every few years, the field of organization development (OD) finds itself at
a crossroads. Some feel that the field has strayed too far from its founding humanistic
values of democracy, diversity, autonomy, collaboration, and choice. They argue that
OD is in danger of being diluted or collapsed into human resources roles, leadership
development, and talent management. Others feel that the “touchy feely” old values
deserve a fresh update and that OD practitioners have a great deal to contribute to
organizational efficiency, effectiveness, and enhanced performance. They see the role
of the practitioner as a business adviser who can incorporate humanistic values without
being hypocritical.
I wrote (and continue to update) this book because I firmly believe that OD as a field of
research and practice has much to offer to people in contemporary organizations who
are struggling with an incredible amount of change. Old management styles no longer fit
the needs of today’s workplace and workers. New organizational forms are emerging to
cope with the increasing pace of change, globalization, digitization and the latest
technologies, economic pressures, and the expectations of the contemporary workforce.
Managers struggle to engage employees despite ever-present threats of downsizing and
outsourcing. In such an environment, many employees find work to be less personally
satisfying than they did before.
Skilled OD practitioners understand the dynamics of human systems and can intervene
to encourage a healthy, engaging, and productive environment. Unfortunately, it has been
challenging for many students to develop these skills. It generally requires “breaking
in” to an OD department, finding a (hopefully skilled) mentor, and learning as much as
possible through academic courses or self-discovery. While they are regularly tested on
the job, managers and executives have few opportunities to develop their skills as
change agents as well. Project managers, IT professionals, educators, and health care
administrators all report that the skills of OD are applicable to their jobs.
My hope is that this book will provide theoretical and practical background in OD to
give you an introduction to the basic processes of organization development and
change. It will also give you a chance to practice in a safe environment where you can
develop your skills. I hope you find the book to be readable but rigorous—practical
and relevant but with a solid academic foundation—and comprehensive enough without
being exhausting.
For this fourth edition, I have updated many sections of the book to reflect recent
research and advances in practice while retaining classic approaches and foundational
theories with which most practitioners ought to be familiar. Highlights of this new
edition include the following:
A new case study after Chapter 7 that can be used as a multipart case (additional
parts are located on the companion website)
Additional examples of global issues in organization development
Enhanced coverage of recent theory and practice in dialogic approaches to OD
Discussion questions at the end of each chapter
Activities, exercises, and role plays following most chapters
New readings at the end of each chapter, where appropriate
My continued thanks to the students at the University of Denver as well as the clients
who share with me their struggles in achieving change at work. As always, I am grateful
to my family and friends, especially my wife, Jennifer, whose encouragement means
everything.
Exercises and Activities
Many chapters contain exercises, activities, and role plays that can be used to practice
skills and apply concepts developed in several chapters of the book. This chart details
which exercises and activities accompany which chapter and topic.
Ancillaries
Instructor Teaching Site
A password-protected instructor’s manual is available at
study.sagepub.com/andersonod4e to help instructors plan and teach their courses.
These resources have been designed to help instructors make the classes as practical
and interesting as possible for students.
An Overview for the Instructor offers the author’s insights on how to most
effectively use this book in a course on organization development and change.
PowerPoint Slides capture key concepts and terms for each chapter for use in
lectures and review.
Case Epilogues provide additional information about the organizations or
scenarios featured in the text.
Discussion Questions suggest additional topics to engage students during
classroom discussions and activities.
Sample Course Syllabi provide models for structuring your course.
A Test Bank includes multiple-choice, short-answer, and essay exam questions
for each chapter.
Video Resources for each chapter help launch class discussion.
Visit https://testbankfan.com
now to explore a rich
collection of testbank or
solution manual and enjoy
exciting offers!
Student Study Site
An open-access student study site can be found at study.sagepub.com/andersonod4e.
The site offers videos of the author discussing the major stages of organization
development, Web links to additional tools, and Learning From SAGE Journal
Articles, with access to recent, relevant, full-text articles from SAGE’s leading
research journals. Each article supports and expands on the concepts presented in the
book. This feature also provides discussion questions to focus and guide student
interpretation.
SAGE Publishing would like to thank the following reviewers for their contributions to
the manuscript:
Think for a moment about the organizations to which you belong. You probably have
many to name, such as the company where you work, a school, perhaps a volunteer
organization, or a reading group. You are undoubtedly influenced by many other
organizations in your life, such as a health care organization like a doctor’s office or
hospital, a church group, a child’s school, a bank, or the local city council or state
government. Using an expansive definition of organization, you could name your own
family or a group of friends as an organization that you belong to as well. With just a
few moments’ reflection, you are likely to be able to name dozens of organizations that
you belong to or that influence you.
Now consider an organization that you currently do not belong to, but one that you were
dissatisfied with at some point in the past. What was it about that organization that
made the experience dissatisfying? Perhaps you left a job because you did not have the
opportunity to contribute that you would have liked. Maybe it was a dissatisfying team
atmosphere, or you were not appreciated or recognized for the time and energy that you
dedicated to the job. It could have been a change to your responsibilities, the team, or
the organization’s processes. Some people report that they did not feel a larger sense of
purpose at work, they did not have control or autonomy over their work, or they did not
find an acceptable path to growth and career development. Perhaps you’ve witnessed
or been part of an organization that has failed for some reason. Perhaps it went out of
business or it disbanded because it could no longer reach its goals.
You’ve likely had some excellent experiences in organizations, too. You may have had
a job that was especially fulfilling or where you learned a great deal and coworkers
became good friends. Maybe your local volunteer organization helped a number of
people through organized fundraisers or other social services activities. Perhaps you
joined or started a local community group to successfully campaign against the decision
of your local city council or school board.
All of this is to demonstrate what you already know intuitively, that we spend a great
deal of our lives working in, connected to, and affected by organizations. Some of these
organizations function quite well, whereas others struggle. Some are quite rewarding
environments in which to work or participate, but in others, organizational members are
frustrated, neglected, and disengaged.
The purpose of this book is to introduce you to the field of organization development,
an area of academic study and professional practice focused on making organizations
better—that is, more effective and productive and at the same time more rewarding,
satisfying, and engaging places in which to work and participate. By learning about the
field of organization development and the process by which it is conducted, you will be
a more effective change agent inside the organizations to which you belong.
Organization Development Defined
Organization development (OD) is an interdisciplinary field with contributions from
business, industrial/organizational psychology, human resources management,
communication, sociology, and many other disciplines. Not surprisingly, for a field with
such diverse intellectual roots, there are many definitions of organization development.
Definitions can be illuminating, as they point us in a direction and provide a shared
context for mutual discussion, but they can also be constraining, as certain concepts are
inevitably left out, with boundaries drawn to exclude some activities. What counts as
OD thus depends on the practitioner and the definition, and these definitions have
changed over time. In a study of 27 definitions of organization development published
since 1969, Egan (2002) found that there were as many as 60 different variables listed
in those definitions. Nonetheless, there are some points on which definitions converge.
One of the most frequently cited definitions of OD comes from Richard Beckhard
(1969), an early leader in the field of OD:
Beckhard’s definition has many points that have survived the test of time, including his
emphasis on organizational effectiveness, the use of behavioral science knowledge, and
the inclusion of planned interventions in the organization’s functions. Some critique this
definition, however, for its emphasis on planned change (many organizational changes,
and thus OD efforts, are in response to environmental threats that are not so neatly
planned) and its emphasis on the need to drive organizational change through top
management. Many contemporary OD activities do not necessarily happen at the top
management level, as increasingly organizations are developing less hierarchical
structures.
Based on (1) a set of values, largely humanistic; (2) application of the behavioral
sciences; and (3) open systems theory, organization development is a systemwide
process of planned change aimed toward improving overall organization
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