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Troubleshooting Report On Common Computer Problems

This report identifies common hardware and software problems in computers, detailing their causes, diagnosis methods, and recommended fixes. Key hardware issues include overheating, faulty RAM, and power supply failures, while software problems encompass system crashes, virus infections, and driver conflicts. Effective troubleshooting involves using diagnostic tools and adhering to manufacturer guidelines to maintain computer functionality.

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darilagkenjie22
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39 views2 pages

Troubleshooting Report On Common Computer Problems

This report identifies common hardware and software problems in computers, detailing their causes, diagnosis methods, and recommended fixes. Key hardware issues include overheating, faulty RAM, and power supply failures, while software problems encompass system crashes, virus infections, and driver conflicts. Effective troubleshooting involves using diagnostic tools and adhering to manufacturer guidelines to maintain computer functionality.

Uploaded by

darilagkenjie22
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Darilag, Kenjie M.

​ ​ ​ ​ ​ ​ ICT 1
MT 12- A5

Troubleshooting Report on Common Computer


Problems

Computers play a crucial role in everyday activities, from personal use to business operations.
However, they are susceptible to hardware and software issues that can impact their
performance. This report aims to identify common computer problems, describe their diagnosis
process, and provide solutions based on manufacturer guidelines and best practices.

Hardware Problems: Causes, Diagnosis, and Fixes

1.​ Overheating
○​ Cause: Dust accumulation in cooling systems, poor ventilation, or faulty cooling
fans.
○​ Diagnosis: Monitor temperature using BIOS or third-party software (e.g.,
HWMonitor, SpeedFan).
○​ Fix: Clean internal components, improve airflow, replace thermal paste, or
replace malfunctioning cooling fans.
2.​ Faulty RAM
○​ Cause: Corrupt memory modules, incompatible RAM sticks, or physical damage.
○​ Diagnosis: Use built-in Windows Memory Diagnostic tool or MemTest86.
○​ Fix: Reseat or replace RAM sticks with manufacturer-recommended models.
3.​ Power Supply Failure
○​ Cause: Aging power supply unit (PSU), electrical surges, or inadequate wattage.
○​ Diagnosis: Use a power supply tester or swap with a known working PSU.
○​ Fix: Replace the PSU with one that meets the computer’s power requirements.

Software Problems: Causes, Diagnosis, and Fixes

1.​ System Crashes


○​ Cause: Corrupt system files, incompatible software, or overheating.
○​ Diagnosis: Check Event Viewer logs, run SFC (System File Checker), or use
Windows Reliability Monitor.
○​ Fix: Perform a system update, run SFC/scannow in Command Prompt, or
reinstall the operating system if necessary.
2.​ Virus Infections
○​ Cause: Downloading malicious files, visiting untrusted websites, or lack of
antivirus protection.
○​ Diagnosis: Run a full system scan using antivirus software (e.g., Windows
Defender, Malwarebytes).
○​ Fix: Remove detected threats, update security software, enable firewall
protection, and avoid untrusted downloads.
3.​ Driver Conflicts
○​ Cause: Outdated, missing, or incompatible drivers.
○​ Diagnosis: Check Device Manager for warning icons or use manufacturer driver
update tools.
○​ Fix: Update drivers manually via manufacturer websites or use Windows Update.

Conclusion Diagnosing and rectifying hardware and software issues are essential skills for
maintaining a functional computer system. Using built-in diagnostic tools and following
manufacturer guidelines ensures effective troubleshooting. Proper maintenance, regular
updates, and security practices can help prevent future issues.

References

●​ Microsoft Support: support.microsoft.com


●​ Manufacturer Manuals (e.g., Dell, HP, Lenovo, ASUS)
●​ Online Troubleshooting Guides (e.g., Tech forums, official websites)

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