Computer Systems Servicing Ncii (280 Hours) Prepared By:: Study Guide
Computer Systems Servicing Ncii (280 Hours) Prepared By:: Study Guide
Prepared by:
INTRODUCTION
Welcome to this blended training of Computer Systems Servicing NCII! This course is
designed to enhance your knowledge, skills, positive attitude and work values in accordance with
the prevailing standards in the Technical-Vocational Education and Training (TVET) and
ELECTRONICS sector. This encompasses competencies required enable to diagnose and
troubleshoot problems in personal computer systems, software, replace parts and get the system
back to normal operation. It consists of competencies to enable to install and configure computers
systems, set-up computer networks and servers and to maintain and repair computer systems
and networks.
OBJECTIVES
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KEY CONCEPTS
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Stress testing procedures
5S and 3Rs environmental policies
Occupational Health and Safety Laws
Personal Safety
Workplace Hazards
Environment Laws
Cable splicing
Cable troubleshooting
Setting-up and configuring skills
Problem solving skills
Decision making skills
Documentation skills
PC or workstation
Network cables and materials
Router/Wi-Fi/ wireless access point/repeater
Tools and test instruments
Appropriate software applications/programs
PPE
Computer network concepts
Network cable installation
Copper cable splicing and cable testing
Fiber optic cables splicing and installation requirements
Network design
Addressing
Subnetting
Topology
IPV4 and IPV6
Router/Wi-Fi/ wireless access point/repeater configuration
Network interface card (NIC) settings
Network cables
Cable raceways/ducts
Device systems settings configuration
Local area network (LAN) port configuration
Wide area network (WAN) port configuration
Wireless settings configuration
Security/Firewall/Advance settings configuration
Cloud computing
Network connectivity testing
Philippine Electrical Code relevant to data connection
OHS standards and 5S principles
Practicing 3Rs – reduce, re-use, and recycle/recover
3Rs environmental policies
Managing waste from electrical and electronic equipment (WEEE)
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UC3: SET-UP COMPUTER SERVERS
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Procedures in maintenance scheduling
Preventive maintenance of computer system and network
Operating system update
Back-up scheduling
Creating restore point
Guarding against virus
Cleaning computer systems and networks
Diagnostic procedures
Identifying and isolating faults/problems
Diagnostic software utilities
Gathering of information
Accomplished forms
Diagnostic reports
Proposal reports
Defects in computer systems and networks
Troubleshooting and repair techniques
Problem solving in emergency situation
Corrective action
Hardware configuration
Software configuration
Testing methods and procedures
Documentation and making reports
Waste management
OHS standards and 5S principles
Practicing 3Rs – reduce, re-use and recycle/recover
3Rs environmental policies
Managing waste from electrical and electronic equipment (WEEE)
LEARNING RESOURCES
STUDY QUESTIONS
1. What are the Occupational Health and Safety policies and procedures conducted when
installing and configuring computer systems?
2. How to use Tools, equipment and testing devices when installing and configuring
computer systems??
3. What are the computer hardware parts and peripherals?
4. How to assemble a desktop?
5. What are the common operating system use on a desktop pc?
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6. How to established installation procedures?
7. How to install application software?
8. How to conduct stress test?
9. How to Determining & Planning Network Route?
10. Identifying Network Material & Cable?
11. What are the Materials, Tools, Equipment and Testing Devices?
12. The Safety Procedures using PPE.
13. How to Perform Create & Install Network Cables?
14. What are the Type of Network?
15. What are the Network Topologies?
16. What is Communication Network Terminal?
17. How CSS Block Diagram Procedure?
18. What is active directory domain services?
19. What is the role of active directory domain services?
20. What is DNS?
21. How to configure active directory domain services?
22. What is DHCP stand for?
23. What is the role of DHCP?
24. How to install and configure the DHCP?
25. What is the role of file services?
26. What is Group policies?
27. What is file redirection?
28. How to configure file redirection?
29. What is a Maintenance Program?
30. What is Quality Management?
31. What are the guides in backing up your computer?
32. What are the steps in cleaning computer systems?
33. What are the tools you may use in diagnosing network and pc faults?
34. What tool is suitable if you want to scan your system for its internal hardware
configuration?
35. What are the common PC hardware problems?
36. What are the common Pc software problems?
37. What are the common network problems and solutions?
ACTIVITIES
A. Online Activities
1. Orientation Program
a. Attend the Trainees Induction Program to be held via Zoom Cloud Meeting Webinar on
August 17, 2020, 08:00 AM: Zoom Meeting ID: 765 1040 4745
b. Access the Learning Management System (URL: https://tesdacmnvcss.gnomio.com) and
Read the Study Guide.
c. Participate in the Discussion forum entitled “Self-Introduction”
d. Take the Pretest Exam
e. Based on your assigned Learning Outcome, meet with your learning facilitators and group
mates.
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3. Online learning activities
B. Offline Activities
2. Read the Information sheets and Answer the Self-Checks and compare your answer from the
Answer Keys.
Institutional Assessment
a. The learner/s must install network cables in accordance with established procedures and
installation requirements.
b. The learner/s must set network configuration in accordance with network design.
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c. The learner/s must set router/Wi-Fi/ wireless access point/repeater configuration in
accordance with manufacturers’ instructions and end-user preferences.
d. The learner/s must inspect and test the configured computer networks conforms to the
manufacturer’s instruction/manual.
Institutional Assessment
a. The learner/s must set-up user access based on NOS features and established network
access policies/end-user requirements.
b. The learner/s must configure network services based on user/system requirements.
c. The learner/s must perform testing, documentation and pre-deployment procedures based
on enterprise policies and procedures.
Institutional Assessment
a. The learner/s must plan and prepare for maintenance and repair in line with job
requirements.
b. The learner/s must maintain computer systems and networks in accordance with
manufacturer’s requirements.
c. The learner/s must diagnose faults of computer systems and networks according to
requirements and in line with the standard procedures.
d. The learner/s must rectify/correct defects in computer systems and networks in
accordance with established procedures.
e. The learner/s must inspect and test the computer systems and networks in accordance
with company procedures and requirements.
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a. Plan and Prepare for Maintenance and Repair
b. Maintain computer systems and networks
c. Diagnose Faults of Computer Systems and Networks
d. Rectify/correct defects in computer systems
Institutional Assessment
STUDY SCHEDULE
Please refer to the schedule for your reference
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2:TOOLS EQUIPMENT AND
TESTING DEVICES
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August 18, Unit 1: LO2: Participate in the ONLINE LMS 30 Minutes
2020 INSTALL Discussion Forum- Self (Training Site)
OPERATING Introduction
SYSTEM AND Take Pretest ONLINE LMS 30 Minutes
DRIVERS FOR (Training Site)
PERIPHERALS Read the self-paced 9 hours
AND DRIVERS learning resources
uploaded for “Lesson 1:
Operating Software
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answer from the Answer
Key 1.2.3.
August 19, Unit 1: LO3: Read Study Guide ONLINE LMS 30 Minutes
2020 INSTALL (Training Site)
APPLICATION Participate in the ONLINE LMS 30 Minutes
SOFTWARES Discussion Forum- Self (Training Site)
Introduction
Take Pretest ONLINE LMS 30 Minutes
(Training Site)
Read the self-paced 9 hours
learning resources
uploaded for “Information
Sheet 1.3.1: ESSENTIAL
APPLICATIONS
NEEDED TO INSTALL
ON A NEW PC”
• Participate in the
Discussion Forum-
Application software
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• Take Quiz 1.3.1
• Participate in the
Discussion Forum-
Importance of Office
Application on your
PC/Desktop/Laptop
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on “ How to create
partition using disk
management Interactive
Content”
• Take Post-test
• Take Course
Evaluation Survey
Participate in the
Discussion Forum-
Technical Learner
Support
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Identifying Network Read
Material & Cables INFORMATION
SHEET 2.1-2:
Identifying Network
Materials & Cable
Take Self-
Check 2.1-3
Take Self-Check
2.1-5
Web conference
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Online LMS 1 hours
Discussion Self- (8:00 am-9:00
Introduction am)
Take Pre-Test
July 21, 2020 Set-up network Read Information Sheet Online LMS
(Tuesday) configurations 2.2-1 (9:00 am-10:30 1.5 Hours
-Quiz 1 Take QUIZ 1 am)
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PRE- Site)
DEPLOYMENT
PRACTICES Read the self-paced 8 hours
learning resources
uploaded for “Lesson 1.
Dynamic Host
Protocol
2. Windows Remote
Desktop
• Answering Post
Test
● Virtual Training
Induction Online Meeting
Orientation to Program Room (Google
blended (Orientation) Meet Video
1.5 Hours
learning Conferencing
program ● Webinar on Tool)
Netiquette
8:00 AM
● Discussion on basic
navigation of LMS
July 17, 2020
Online LMS (Training
Online: Site)
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● Read Information
sheet 4.1-1 “Plan
and Prepare
Maintenance
Procedures”
● Take Self-Check
4.1-
1
Unit 1. Plan ● Complete Task
and Prepare Sheet
June 22, 2020 for Assignment 4 Hours.
Maintenance “Prepare an
and Repair Equipment
Maintenance
Schedule”
● Read Information
Online LMS
sheet 4.1-2
(Training Site)
“Maintain Resource
Implications” tesdadevsite.gno
● Take Self-Check mio.com
4.12 1:00 PM
● Read Information
sheet 4.1-3 “OHS
Policies &
Procedures”
● Read Information
sheet 4.1-
4“Computer
Maintenance Plan”
● Participate in the
Forum: Computer
Maintenance Plan
● Take Self-Check 4.1-
3 ● Read “ Lesson
5: Prepare Job Service
Order Forms or
Checklist”
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● Participate on the
Brain Storming
Forum Different
Bootable Device
● Different Operating
Systems
Online LMS
● Take Quiz 1.3
(Training Site)
● Complete Task tesdadevsite.gno
Sheet
mio.com 8:00
1.3
AM
Online:
● Read information
Sheet 4.3-1
(Diagnostic
Unit 3 - Software Tools)
Diagnose Online LMS
3 Hours
Faults of (Training Site)
● Take Self-Check
July 19, 2020 Computer
4.3-1 tesdadevsite.gno
Systems and
Networks mio.com 8:00 AM
Face to Face:
● Mentoring, perform Computer
the installation of Laboratory
4 Hours
diagnostic software 1:00 PM
tools
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Online:
● Read course
presentation 4.3.2
on diagnosis of
Unit 4 -
Rectify/correct network problem
defects in ● Read PDF on Home
3 Hours
July 20, 2020 computer Network Diagnostic
systems and ● Answer Self-Check
networks 4.3.2
● Read information
Online LMS
sheet 4.3.3 (Training Site)
● Answer Self-Check
4.3.3 tesdadevsite.gno
mio.com 8:00 AM
REFERENCES:
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