9

ICT – Computer System

Servicing 9
Quarter 1 – Module 2:
Lesson 1 :Applying Quality
Standards (AQS)- Assess
Own Work
Computer System Servicing NC2 – Grade9
Self-Learning Module (SLM)
Quarter 1 – Module 2: Assess Own Work.
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Development Team of the Module

Writers: Arnold A. Edroso
Editors: Mary Joy M. Velasco
Reviewers: Evelyn C. Frusa, Ph.D , Rolex H. Lotilla, Arvin M. Tejada
Illustrator: Name
Layout Artist: Name
Cover Art Designer: Ian Caesar E. Frondoza
Management Team: Allan G. Farnazo, CESO IV – Regional Director
Fiel Y. Almendra, CESO V – Assistant Regional Director
Name of Schools Division Superintendent
Name of Assistant Schools Division Superintendent
Gilbert B. Barrera – Chief, CLMD
Arturo D. Tingson Jr. – REPS, LRMS
Peter Van C. Ang-ug – REPS, ADM
Name of REPS – Subject Area Supervisor
Name of CID Chief
Name of Division EPS In Charge of LRMS
Name of Division ADM Coordinator
Name of EPS – Subject Area Supervisor

Printed in the Philippines byDepartment of Education –SOCCSKSARGENRegion

Office Address: Regional Center, Brgy. Carpenter Hill, City of Koronadal

Telefax: (083) 2288825/ (083) 2281893
E-mail Address: region12@deped.gov.ph
 9

ICT – Computer System

Servicing 9
Quarter 1 – Module 2:
Lesson 1 :Applying Quality
Standards (AQS)- Assess Own
Work
Introductory Message
For the facilitator:

Welcome to the ICT-CSS9 Quarter 1 – Module 2: Lesson 1: Applying Quality Standards (AQS)
Self-Learning Module (SLM) on Assessing Own Work.

This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social, and
economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own learning.
Furthermore, you are expected to encourage and assist the learners as they do the tasks
included in the module.

For the learner:

Welcome to the ICT-CSS9 Quarter 1 – Module 2: Lesson 1 Applying Quality Standards (AQS)
Self-Learning Module (SLM) on Assessing Own Work.

The hand is one of the most symbolized parts of the human body. It is often used to depict
skill, action and purpose. Through our hands we may learn, create and accomplish. Hence,
the hand in this learning resource signifies that you as a learner is capable and empowered to
successfully achieve the relevant competencies and skills at your own pace and time. Your
academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
 the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.
 At the end of this module you will also find:

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the module.
Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities included in
the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. Always bear in mind that you are not alone.

We hope that through this material, you will experience meaningful learning and gain deep
understanding of the relevant competencies. You can do it!

What I Need to Know

This module was designed and written with you in mind. It is here to help you master the
Input data into computer. The scope of this module permits it to be used in many different
learning situations. The language used recognizes the diverse vocabulary level of students.
The lessons are arranged to follow the standard sequence of the course. But the order in
which you read them can be changed to correspond with the textbook you are now using.

The module has one lesson, namely:

 Lesson 1– Apply Quality Standards [AQS]- Assess Own Work.

After going through this module, you are expected to:

1. Identify and use Documentation relative to quality within the prescribe standards.
2. Check Completed work against workplace standards relevant to the task
undertaken.
3. Recognize the different icons/marks of the materials and components used in
computer
system servicing relative to quality within the prescribed standards
4. Classify and correct errors.
 What I Know
Activity 1.

Write TRUE if the statement is correct and FALSE if the otherwise is wrong.

__________ 1. Poor attitude results in performance problem.

__________ 2. A safe working procedure should be written when retrieving old tasks.
__________ 3. Preventable accidents may affect the quantity of work.

__________ 4. Following certain procedure is very important in performing given

operation or to a given event.
__________ 5. Safe working procedure should not identify the tasks that are to be
undertaken that pose risks.

Lesson
Applying Quality Standards (AQS) -
1 Assess Own Work.

What’s In
Activity 2.
Direction: Read and answer carefully. Choose the BEST answer from the given choices.

1. An authorization of maintenance, repair or operations work to be completed is

known as ____.
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
2. A written step-by-step instructions that describe how to perform a routine activity
is called __.
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
3. It provides requirements, specifications, guidelines, or characteristics that can be
used consistently to ensure that materials, products, processes, and services are
fit for the purpose.
 A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
4. It is a set of activities for ensuring quality in the processes by which products are
developed.
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management
5. It is the activities focus on identifying defects in the actual products produced.
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management
6. It is a handbook containing instructions and specifications for the maintenance
and repair of a material, things or equipment.
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
7. It is the documentation by which an organization provides guidance for members
and employees to perform their functions correctly and reasonably efficiently.
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
8. It is known as the conformity that is granted to a product that meets a minimum
set of regulatory, technical and safety requirements.
A. Certification C. Guarantee
B. Documentation D. Records
9. What does ISO acronym stands for?
A. International Safety Occupation C. International Similarity Order
B. International Security Online D. International Standardization Organization
10. Which of the following refer to the series of standards, developed and published
by ISO that define, establish, and maintain an effective quality assurance system
for manufacturing and service industry?
A. ISO 9000 C. ISO 19011
B. ISO 14000 D. ISO 26000
 What’s New

ACTIVTY 3

Direction: Tell the parts of the whole computer system by reading the clues to figure out
the word/s that will fill on the blanks.

1. When materials are defective, it is said to be… D ___ M ___ G ____ .

2. A code or marking indicated on the package of the received material
___ A ___ C ___ ___ E
3. Material that is characterized by its consistent performance.
___ E L I ___ B ___ E
4. Characteristic of material that is inexpensive, cheap. L ___W C ___ S ___

5. It is the amount to be considered when purchasing materials. ___ O ___ T

6. It is the ability to choose materials according to different considerations.
S ___ L ___ C T ___ O N
7. It is done to analyze the quality and standards of materials. ___ E S ___ I N G
8. Materials that are free from any deficiencies. G O ___ D Q ___ A L_ __ T Y

9. Material that is of right quality for its intended use. S __ I T ___ B L ___

10. It is the paper or marking that is placed in a box of material

P A ___ K ___ N G S ___ I P
ACTIVTY 4

Direction: Identify the following icons/marks you see on the materials and other
Electrical and electronic components by giving the meaning of the
acronyms of it.

1.

_______________________________
l

2.
________________________________

3.
________________________________

4.
________________________________

5.
_____________________________

What is It
Brief Introduction

Forms, Documentations and Certifications are important stuff

in applying quality standards for both products and services .

/
Standard Operating
Procedures (SOP)
Photo’s credit
o https://in.pinterest.com
t /
– is a set of step
- -by step pin/760334349565258101/

instructions compiled by
an organization to help workers
carry out complex routine
operations.

SOPs aim to achieve

efficiency, quality output and
uniformity of performance, while
reducing miscommunication and
failure to comply withindustry
regulations.

It is a detailed written
instructionto achieve uniformity
of the performance of a specific
function.
en.wikipedia.org/wiki/Standard_operating_procedure

Note:
Samples are used in
rendering services to the
customers.

Work Order - it is an authorization of

maintenance, repair orperations
o work
to be completed. It can manually or
automaticallygenerate through a work
request.

emaint.com/works/what
-is-a-work-order/

Work Instructions – these are the

process flows which give guidance on and
can be more detailed.
 SERVICE MANUAL
Service Manual.

It is a handbook that serves as a guide

which contains instructions and
specifications for the maintenance and
repair of a specific material or equipment.

Operations Manual
It is the documentation by which an
organization provides guidance for members
and employees to perform their functions
correctly and reasonably efficiently.

This image is credit to:

https://cc.cnetcontent.com/inlinecontent/productio n
Hardware /24/24785077866e/cnet_7ae4_doc.pdf

It is the documentation on how to

create, assemble and put things together based on the approved standard
procedures in performing operations safely to produce goods and provide services.

Software
It also provides necessary information for installing, maintaining and
repairing computer systems and network following the approved standard
procedures.

CERTIFICATION

Quality Certification is a general term that is used for two main things:
certifying the knowledge of individuals and certifying a company's system of
quality management.

Type approval or certificate of conformity is granted to a product that

meets a minimum set of regulatory, technical and safety requirements. Generally,
type approval is required before a product is allowed to be sold in a particular
country, so the requirements for a given product will vary around the world.
 INTERNATIONAL STANDARDIZATION ORGANIZATION CERTIFICATION

PHILIPPINE STANDARD QUALITY (PS) QUALITY CONTROL (QC)

IMPORT COMMODITY CLEARANCE (ICC)

ACTUAL STICKER
 Quality Standards – these are defined as documents that provide requirements,
specifications, guidelines, or characteristics that can be used consistently to
ensure that materials, products, processes, and services are fit for their purpose.

Standards provide organizations with the shared vision, understanding,

procedures, and vocabulary needed to meet the expectations of their
stakeholders and the customers as well.
WHO USES QUALITY STANDARDS?

Organizations turn to standards for guidelines, definitions, and procedures that

help them achieve objectives such as:

• Satisfying their customers’ quality requirements

• Ensuring their products and services are safe
• Complying with regulations
• Meeting environmental objectives
• Protecting products against climatic or other adverse conditions
• Ensuring that internal processes are defined and controlled

ISO STANDARDS

ISO 9000 is defined as the international standard that specifies

requirements for a quality management system (QMS). Organizations use the
standard to demonstrate the ability to consistently provide products and services
that meet customer and regulatory requirements. It helps organizations ensure
their customers consistently receive high quality products and services, which in
turn brings many benefits, including satisfied customers, management, and
employees.

ISO 14000 The standards seek to provide cost-effective tools that make use
of best practices for organizing and applying information about environmental
management.

ISO 26000 is defined as the international standard developed to help

organizations effectively assess and address social responsibilities that are
relevant and significant to their mission and vision; operations and processes;
customers, employees, communities, and other stakeholders; and environmental
impact.
 PS and ICC Marks
The Philippine Standard (PS) Quality and/or Safety Mark and Import
Commodity Clearance (ICC) Sticker serve as the consumers’ guide and assurance that
what they purchase are certified quality and safety products conforming to the relevant
Philippine National Standards (PNS). Products covered by the Bureau of Philippine
Standards (BPS) Mandatory Product Certification Schemes, whether locally
manufactured or imported, are required to bear the PS mark or ICC sticker before being
distributed in the Philippine Market.
Quality Control (QC)
It is a process by which entities review the quality of all factors involved in
production. ISO 9000 defines quality control as "A part of quality management
focused on fulfilling quality requirements".

A system of maintaining standards in manufactured products by testing a

sample of the output against the specification.

Standards are sets of rules that outline specification of dimensions, design of operation,
materials and performance, or describe quality of materials, products or systems. These
standards should cover the performance expectations of the product for particular
applications. The intent of standards is to provide at least minimum quality, safety or
performance specifications so as to ensure relatively uniform products and performance, and
to remove ambiguity as to the suitability of certain commercial products for particular
applications. Following standards may reduce the risk of error in working.

Specific quality standards for:

1. Hardware

The durability of the work depends on the quality of its component parts and the assembly
skills of those who install it. If the best-quality products or hardware are used but are
installed incorrectly, the system will be a failure. The application of suitable hardware and
products must be supported by adequate levels of training of person who use them so that
they can identify and use only appropriate products. In judging a product or hardware, the
Is the product or hardware under

environment (e.g. the water) in the first instance or after the working life of the product or
hardware has expired?

2. Production Process
In production process, checking of quality assurance must be highly considered. Quality
assurance covers all activities from design, development, production, installation, servicing
and documentation. This introduced the rules: "fit for purpose" and "do it right the first time".
It includes the regulation of the quality of raw materials, assemblies, products and
components; services related to production; and management, production, and inspection
processes.
 A. FAILURE TESTING A valuable process to perform on a whole consumer product is
failure testing, the operation of a product until it fails, often under stresses such as increasing
vibration, temperature and humidity. This exposes many unanticipated weaknesses in a
product, and the data is used to drive engineering and manufacturing process improvements.

B. STATISTICAL CONTROL Many organizations use statistical process control to bring

the organization to Six Sigma levels of quality, in other words, so that the likelihood of an
unexpected failure is confined to six standard deviations on the normal distribution.
Traditional statistical process controls in manufacturing operations usually proceed by
randomly sampling and testing a fraction of the output. Variances of critical tolerances are
continuously tracked, and manufacturing processes are corrected before bad parts can be
produced.

C. COMPANY QUALITY
The company-wide quality approach places an emphasis on three aspects:

1. Elements such as controls, job management, adequate processes, performance and

integrity criteria and identification of records
2. Competence such as knowledge, skills, experience and qualifications

3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation,

team spirit and quality relationships.
The quality of the outputs is at risk if any

of these three aspects are deficient in any way.

D. TOTAL QUALITY CONTROL Total Quality Control is the most necessary inspection
control of all in cases where, despite statistical quality control techniques or quality
improvements implemented, sales decrease.

As the most important factor had been ignored, a few refinements had to be introduced:

1. Marketing had to carry out their work properly and define the customer’s
specifications.
2. Specifications had to be defined to conform to these requirements.
3. Conformance to specifications i.e. drawings, standards and other relevant
documents, were introduced during manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on them
and holidays, celebrations and disputes did not affect any of the quality levels.
5. Inspections and tests were carried out, and all components and materials, bought in
or otherwise, conformed to the specifications, and the measuring equipment was
accurate, this is the responsibility of the QA/QC department.
6. Any complaints received from the customers were satisfactorily dealt with in a timely
manner.
7. Feedback from the user/customer is used to review designs.
8. Consistent data recording and assessment and documentation integrity.
9. Product and/or process change management and notification.
To conclude, the above forms are the basis from which the philosophy of Quality Assurance
has evolved, and the achievement of quality or the “fitness-for-purpose” is “Quality Awareness”
throughout the company.

3. Final Product
Table 1.2.1 shows the Quality System Elements required by ISO 9000 in the making of the
final product.
Table 1.2.2 Quality System Elements.

Quality System Contents

Requirements

1. Management Define and document commitment, policy and objectives,

responsibility responsibility and authority, verification resources and personnel.
Appoint a management representative and conduct regular reviews of
the system

2 Quality system Establish and maintain a documented quality system ensuring that
products conform to specified requirements
3 Contract Review Ensure that customer's contractual requirements are evaluated and
met

4 Product Plan, control and verify product development to ensure that specified
development requirements are met

5 Document control System for control and identification of all documents regarding
quality, e.g. procedures, instructions, and specifications
6 Purchasing Ensure that purchased products conform to specified requirements

7 Product System to identify and control traceability of product at all stages

identification and from raw materials through production to the final product as
traceability delivered to the customer

8 Process control Ensure and plan the control of production which direct- ly effects
quality by documented work instructions, monitoring and control of
processes

9 Inspection and Inspect and test incoming products, intermediate and final product;
testing establish product conformance to specified requirements and identify
non-conforming pro- ducts; maintain inspection and test records
10 Inspection, Selection and control of equipment to ensure reliability and accuracy
measuring and test in measuring data
equipment
11 Inspection and For the whole process the products shall be identified and clearly
test status marked concerning test status, including indication of conformance
or non-conformance
12 Control of Identification, documentation, evaluation, isolation (if possible) and
nonconforming disposition of non-conforming products
products
13 Corrective Prevention of reoccurrence of failures (non-conformance)
actions

14 Handling, Protection of the quality of the product during hand- ling, storage,
storage packaging packaging and delivery
and Delivery.

15 Quality records Records, including those which demonstrate that the specified
requirements have been met, shall be control- led and maintained

16 Internal Quality Regular, planned internal audits shall be carried out, documented
Audits and recorded to verify the effectiveness of the quality system

17 Training Training requirements at all levels shall be identified and the training
planned, conducted and recorded
18 Cleaning and Although not required by the ISO 9000 standards, these two points
Disinfection should be given special attention in all food companies

19 Personal hygiene
4. Customer Service

According to Turban et al, 2002, “Customer service

is a series of activities designed to enhance the level of
customer’s satisfaction – that is, the feeling that a product
or service has met the customer’s expectation”. Its
importance varies by product, industry and customer.

Any Activities done in accordance with the workplace

procedures must be properly recorded, reported and documented.

Quality Assurance vs. Quality Control

Photo’s creditothttps://in.pinterest.com
/
Quality Assurance (QA) pin/760334349565258101/

It is a process oriented when creating products so that defects will not

arise during the development or production. This stage is focuses on defect
prevention. It can be performed by a manager, client, or even a third-party
reviewer using the process checklists, project audits and methodology and
standards.
Quality Control (QC)
It is product oriented wherein they identify defects after the products
developed and before it release to the market. This stage focuses on defect
identification. It also is used to verify that deliverables are of acceptable quality
that adheres to the standard requirements. Examples of quality control activities
include inspection, deliverable peer reviews and the testing process.

The following are forms used by the students in identifying and isolating
errors in Tools, Materials and Equipment inside the Computer Laboratory.

1. Inventory Form – a printed report by the students after the process of

identifying functional and non functional tools, materials and equipment
inside the laboratory.
 INVENTORY FORM

Name: Juan M. Delacruz

Section: G9-Courage
School: Marbel 7 National High School
Shop Lab: Computer Laboratory 2
Purpose: Checking and Reporting on Materials, Tools and Equipment needed for
Computer System Servicing Activities

Materials/Tools/ No. of No. of No. of No. of No. of

Quantity
Equipment Functional Repairable Condemnable Borrowed Missing

MATERIALS

Power Cable
46 40 0 2 2 2
VGA Cable 42 41 0 0 1 0
SATA cable 8 6 0 0 1 1
Power Supply 4 2 0 2 0 0
RAM 4 3 0 1 0 0
Video Card 4 3 0 1 0 0
AVR Fuse 6 4 2 0 0 0

EQUIPMENT
System unit 4 2 2 0 0 0

Monitor 42 40 0 2 0 0
Mouse 42 39 0 3 0 0

Keyboard 42 38 0 0 2 0
AVR 6 4 2 0 0 0

Patch Panel 2 2 0 0 0 0
TOOLS

Screwdriver 14 10 2 2 0 0

Multi-Tester 2 1 0 0 1 0

Pliers 12 8 4 0 0 0
Anti-Static Mat 1 1 0 0 0 0
Anti-Wrist Strap 5 5 0 0 0 0

Impact and
5 5 0 0 0 0
Punch Down Tool
Crimping Tool 9 6 0 3 0 0
 Checked by:

ARNOLD A. EDROSO
G9- ICT- Teacher
Reviewed by: Computer Laboratory In-Charge
ARNOLD L. CASILAGAN
Teacher- III-Property Custodian

Approved by:

JEANNY L. CASTRE
Principal-II

2. Requisition Slip Form - a written or printed request of something that is needed.

REQUISITION SLIP FORM

Name: Juan M. Delacruz
Task: Repairing Components of System Unit
Location: Computer Laboratory 2
Classification: Computer System Servicing NC II
Purpose: For Computer Laboratory Use – Repairing of Malfunctioning Computer
Components and Networks
UNIT TOTAL
NO. QUANTIY UNIT DESCRIPTION/SPECIFICATION
COST COST
1 2 pcs. 800W Power Supply Php Php
800.00 1,600.00
2 1 pc. 1GB DDR 2 RAM
1,200.00 1,200.00
3 1 pc. Video Card
1,500.00 1,500.00
4 4 pcs. AVR FUSE
12.00 48.00
5 6 pcs. Wire Stipper
20.00 120.00
Php
4,468.00

________________________
Requisitioner
Checked by:

ARNOLD A. EDROSO
G9- ICT-Teacher
Computer Laboratory In-Charge
Reviewed by:

ARNOLD L. CASILAGAN
Teacher III- Property Custodian

Approved by:

JEANNY L. CASTRE
Principal-II

3. Incident Report Form – it is a form used in order to record details of an

unusual event that occurs in person, places or things.

INCIDENT REPORT FORM

Name: Juan M. Delacruz

Location: Computer Laboratory 2
Teacher In-Charge: Arnold A. Edroso
Date:
Description of Incident

Date Incident Happened:

Time Incident Happened:

Specific Location:

Witness during Incident:

Details of Incident: Reported by:

_________________________
___________________________________________________________________

___________________________________________________________________________.

ACTION TAKEN:
 REMEMBER

Forms and other related documents are strictly needed to be

used when performing activities such as checking of the quality of
Photo’s credit to
the materials, tools and equipments, isolating errors or defective http://clipart -library.com

components and the process of preparing for repairing and

maintai ning computer systems and networks.

What’s More

Activity 5
COLLABORATIVE ACTIVITY:
A. Direction: With the supervision of the parents, the students will assess the
available materials, tools, equipment, components parts and appliances at home if
it has certification/marks of quality standards. Give at least five items that have
marks of quality standards.
1.
2.
3.
4.
5.

B. Direction: Read and Study available forms and documents of the materials,
tools, equipment, components parts and appliances at home.
1. Service Manual
2. Manufacturer’s Manual
3. Work Order (if any…)
4. Standard Operating Procedure (SOP) (if any…)

What I Have Learned

Activity 6

Direction: Choose the BEST answer from the given choices.

 1. What will you do first when you see damage/errors in the components of the
computer you purchase upon bring it home?

A. Ask for the replacement of the damage components and check the quality of
it
B. Isolate the components from the other components in the package
C. Repair the damage components of the computer you purchase
D. Report the damage components immediately to person concern and check
the quality performance of all other components
2. To ensure the functionality and performance of the product you purchased, you
must check the ___________ of it.

A. Brand C. Quality Standard

B. Lifespan D. Standard Design
3. Which of the following forms are you going to use when unexpected situation in
the laboratory happened during performance activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
4. It is a form used when requesting for materials, tools and equipment needed for
the task to be performed?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
5. It is a form used to check the functionality of tools, materials and equipment
before and after the activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form

Activity 7
Direction: Arrange the scrambled letters to find the words related to products
and or services.

1. This document ensures that products and services are fit for their purpose.
QILTUAY SADTRAND _____________________
2. It is a process by which entities review the quality of all factors involved in
production.
CNTORLO TAYUQIL _____________________
3. It is an authorization document presented before performing the task.
KROW ORRED _____________________
4. It serves as the consumers’ guide and assurance that the products are safe
to use.
TRECIFITIONSCA _____________________
5. It is a handbook that serves as a guide which contains instructions and
specifications for the maintenance and repair
LUANAMVICESER _____________________

What I Can Do

ACTIVITIES 8
Direction: Read and study the situation/problem then, find an immediate action
by using the suitable forms and or documents needed.

Situation 1
1. New computers were delivered in Computer Laboratory. The teacher asks your
help in checking and inspecting the components of it. During the inspection
process, you have noticed that one of the components has damage.

Action to Problems/Task
1. What will you do?
____________________________________________________________
________________________________________________________________
______________________________________.

2. What form is you going to prepare and why?

_____________________________________________________________
___________________________________________________________________
_____________________________________.

Situation 2
1. You were asked by the teacher to open and test the old computer system
while she does the same things to other computer system. While the testing
procedure is conducted, you smell like a burning wire or component inside then
suddenly the computer system automatically shut down and start burning.

Action to Problems/Task
1. What will you do?
____________________________________________________________
________________________________________________________________
______________________________________.

2. What form are you going to prepare for that case happened and why you should
use that form?
_____________________________________________________________
___________________________________________________________________
_____________________________________.
 Assessment
Activity 9

Direction: Read and answer carefully. Choose the BEST answer from the given
choices.

1. If someone wants to render service to the customer, what is needed to be

checked which provides requirements, specifications, guidelines, or
characteristics that can be used consistently to ensure that materials,
products, processes, and services are fit for the purpose?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
2. Before rendering service to the customer, an authorization of maintenance,
repair or operations work to be completed is presented. Which of the following
is being described?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
3. In doing specific task, you follow the written step-by-step instructions that
describe how to perform a routine activity. Which of the following is pertaining
to?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
4. Which of the following manual do you need to use which contains instructions
and specifications for the maintenance and repair of a material, things or
equipment?
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
5. Which documentation is used by an organization that provides guidance for
members and employees to perform their functions correctly and reasonably
efficiently?
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
6. Which of the following refers to conformity that is granted to a product that
meets a minimum set of regulatory, technical and safety requirements?
A. Certification C. Guarantee
 B.. Documentation D. Records

7. If the manager or worker focuses on the defect prevention to a product, in

which quality does he/she performed?
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management
8. The manager in an organization assured that the products have quality. Which
quality they perform if they focus on defect identification to a finish product?
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management
9. In using and creating products, we follow what is being prescribed by the ISO.
What does ISO acronym stands for?
A. International Safety Occupation
B. International Security Online
C. International Similarity Order
D. International Standardization Organization

10. The series of standards developed and published by ISO that define, establish,
and maintain an effective quality assurance system for manufacturing and
service industry is needed to follow. Where is this standard belongs?
A. ISO 9000 C. ISO 19011
B. ISO 14000 D. ISO 26000
11. The products covered by the BPS, mandatory needs product certification
schemes whether locally manufactured or imported. Which of the following is
BPS stands for?
A. Best Philippine Standards C. Bureau of Philippine Standards
B. Brand of Philippine Standards D. Bureau of Protection Standards
12. Which mark is used by the Philippines that guarantee that the local product is
safe to used?

C.
A.

B. D.

13. Which mark is used by the Philippines that signify that the imported product is

A.

C.

B.
D.

14. Which sticker is used that tell us that the product fulfilled the quality
requirements?

A. c.
 B. D.

13. Which certificate icon is used that defines the quality control?

A. C.

B.

14. As you see damage in the components of the computer you purchased, what
will
you do ?

A. Ask for the replacement of the damage components and check the quality of it
B. Isolate the components from the other components in the package
C. Repair the damage components of the computer you purchase
D. Report the damage components immediately to person concern and check the
quality performance of all other components
17. What will you inspect first to ensure the functionality and performance of the
product you wanted purchased?
A. Brand C. Quality Standard
B. Lifespan D. Standard Design
18. When unexpected situation in the laboratory happened during performance
activity, what should you prepare?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
19. To request for materials, tools and equipments needed for the task to be
performed, what will be needed to present?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
20. To check the functionality of tools, materials and equipments before and after
the activity, what should you do?
A. Create an Incident Report C. Fill-In the Requisition Slip Form
B. Do the Inventory D. Prepare Financial Report

Additional Activities

Activity 10
I. Write QN if the statement affects the quantity of work and QL if the statement affects the
quality of work. Write your answer on the space provided before each number.

______ 1. Poor scheduling of work

______ 2. Failure to meet expectations for product quality, cost or service
______ 3. Customer/client dissatisfaction
______ 4. Preventable accidents
______ 5. Misuse of sick leave
______ 6. Tardiness
______ 7. Slow response to work requests
______ 8. Break time
______ 9. Excessive visiting
______ 10. Spoilage and/or waste of materials

KEY ANSWERS:
References:
en.wikipedia.org/wiki/Standard_operating_procedure emaint.com/works/what-
is-a-work-order/ https://advisera.com/9001academy/knowledgebase/quality-
certification/# https://en.wikipedia.org/wiki/Type_approval#
https://asq.org/quality-
resources/learnaboutstandards?fbclid=IwAR2vE4XeyDENF6hPptefULjtEJwx2Spv
E7GgB-
1D_Pme48PJnguwlzuhCAw#0
http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-
marks Wikipedia computer dictionary
https://www.diffen.com/difference/Quality_Assurance_vs_Quality_Control #

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