9

TLE- Computer
System Servicing
Quarter 1 – Module 5:
Applying Quality Standards

Week 5

SELF-LEARNING MODULE

DIVISION OF GENERAL SANTOS CITY

TLE Computer Systems Servicing – Grade 9
Self-Learning Module (SLM)
Quarter 1 – Module 5: Applying Quality Standards
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Development Team of the Module

Writers: Lieza Mae C. Olaguir

Editors: Wilma M. Abendan , Ilene E. Pinili
Reviewers: Amalia C. Caballes
Illustrator: None
Layout Artist: Wilma M. Abendan
Cover Art Designer: Reggie D. Galindez
Management Team: Romelito G. Flores, CESO V – Schools Division Superintendent
Mario M. Bermudez, CESO VI – Asst. Schools Division
Juliet F. Lastimosa, CID Chief
Sally A. Palomo, EPS - LRMS
Gregorio O. Ruales, EPS – ADM Coordinator
Amalia C.Caballes – Education Program Supervisor EPP/TLE/TVL

Printed in the Philippines by Department of Education – General Santos City

Office Address: Tiongson St., Lagao, General Santos City

Telefax: (083) 552-8909
E-mail Address: depedgensan@deped.gov.ph
 9

TLE Computer
Systems
Servicing
Week 5
Quarter 1 – Module 5:
Applying Quality Standards

SELF-LEARNING MODULE

DIVISION OF GENERAL SANTOS CITY

Introductory Message
For the facilitator:

Welcome to the TLE Computer Systems Servicing Grade 9 Self-Learning Module

(SLM) on Applying quality Standards!

This module was collaboratively designed, developed and reviewed by educators

both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:

Welcome to the TLE Computer Systems Servicing - Grade 9 Self-Learning Module

(SLM) on Applying Quality Standards!

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be
enabled to process the contents of the learning resource while being an active
learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What's In This is a brief drill or review to help you link

the current lesson with the previous one.

What's New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What's More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or

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 skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don't forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the Applying Quality Standards. The scope of this module permits it to be
used in many different learning situations. The language used recognizes the
diverse vocabulary level of students. The lessons are arranged to follow the
standard sequence of the course. But the order in which you read them can be
changed to correspond with the textbook you are now using.
Applying Quality Standards is divided into two learning outcomes:

(TLE_IACSS9-12AQS-Ia-1)

 LO1 – Assess quality of received materials

(TLE_IACSS9-12AQS-Ib-2)

 LO 2 –Assess own work

After going through this module, you are expected to:

1. obtain work instruction in accordance with standard operating procedures
2. check the received materials against workplace standards and specifications;
3. identify and isolate faulty materials related to work;
4. record and/or report defects and any identified causes to the supervisor
concerned in accordance with workplace procedures;
5. check completed work against workplace standards relevant to the task
undertaken;
6. record information on the quality and other indicators of production
performance in accordance with workplace procedures; and

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 What I Know

Before you are going to know the factors on choosing the right material in your
workplace, you have to take the following assessment first to determine your prior
learning in this topic. Read and answer the questions carefully.

Pre-Test

Directions: Write the letter of the correct answer on the space provided.

______ 1. Which of the following is the best interpretation of the term "quality" of an
engineer?

a. Quality is fitness for use

b. Quality has less customer complaint
c. Quality is conformance to specifications
d. Quality is the degree of excellence at an acceptable price
______ 2. What characteristics to consider when selecting a material? Choose the
best one.

a. Brand
b. Low cost
c. Buyers guide
d. Material Impact
_____ 3. Which of the following does NOT describes a high quality costs less?

a. High profit
b. Lack of stocks
c. Increased sales
d. Increased productivity
____ 4. What Good Quality means?

a. The less expensive one.

b. The very necessary to the project
c. The affordable products/materials
d. The most important factor when choosing materials to buy.
____ 5. Why do we need to have a standard material?

a. To promote quality
b. To secure the good of the materials
c. To attract more customers to buy it.
d. To assure the safety of the products if its well-tailored to use

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____ 6. Whenever goods are received, what particular document to use in
recording the materials?

a. Ledger
b. Log Report
c. Delivered Log
d. Assessment book
____7. Which of the following is NOT a good characteristic of the materials to be
used in the projects?

a. Reliable
b. Low cost
c. Breakable
d. Suitable for the purpose

___ 8. Which of the following that best describes a quality checker?

a. Records and check the materials departed

b. Create a log book for the defected materials
c. In-charge of throwing all the unordered stuffs
d. Records the information of merchandise received

___ 9. Which of the following is the meaning of specifications?

a. A Requirement
b. A recorded file of material
c. A unordered detail of material
d. A detailed description of material

___ 10. Which of the following is NOT the main cause of service failures or
faults?

a. good design
b. poorly performed
c. incorrect operation
d. substandard components

___ 11. What will you do when you are going to return the materials to the
supplier?

a. Ensure the money return

b. Return the materials incomplete
c. Nag them on the wrong item sent
d. Make arrangements with the vendor for replacement

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___ 12. How will you monitor your received materials?

a. Make use of logbook

b. Make use of manual counting
c. Make an inventory report of materials
d. Make a checklist of faulty materials

____ 13. When the quality checker is about to check the materials, what is
the information that he/she must obtain?

a. Name of the product, prices, and quantity.

b. Name of the product, signature of the delivery, quantity, and
prices.
c. Name of the product, contact number of the vendor, and official
Receipt
d. Name of the product, quantity, official receipt number, date
received, and signature of purchaser.

___ 14. In receiving materials, what are the things to consider?

a. The materials are in acceptable condition

b. The items not match to the items received
c. The quality indicated on the purchase order
d. The terms regarding the installation or set-up of equipment are not
met
___ 15. Which of the following components that are used in setting up a
local area network?

a. Resistor
b. Fire wire
c. Ethernet
d. Video Graphics Array

4
Lesson

5 Applying Quality Standards

Are you ready to learn new things in this module? Then let's begin to explore
and learn. You have purchased many important things every day, but which of
those still exists today? Have you proved the longevity of the materials? Have you
chosen the right specs of your laptop or desktop? And have you evaluated its
quality and standard? Well, let's see begin

What's In

In your previous lesson, you were taught of the important concepts in the
environment and market relating to the world of computer system servicing. In this
module, you will be learning on assessing the quality of received materials and
assessing your work in the workplace in accordance with standard operating
procedures. Are you excited about this lesson? If yes, then you may now proceed
with the next activity.

Notes to the Teacher

The teacher will assess the work of the students, check the
output once done and write the feedbacks to assess. The teachers
also encourage the learners to read carefully the information
written in this module for them to understand and can answer
properly the activities given.

5
 What's New

What is a Quality Standard?

It is characterized as the report that gives prerequisites, determinations,

rules, or qualities that can be utilized reliably to guarantee that materials, items,
procedures, and administrations are fit for their motivation.

Standards give associations the common vision, understanding, methods,

and jargon expected to meet the desires of their partners. Since standards present
exact depictions and terminology, they offer a target and definitive reason for
associations and customers around the globe to impart and direct business.

Quality and standards are very important when choosing a material or

buying important things, especially if you want to ensure the durability and lifetime
of an item. The checker is responsible for performing the quality checking. He
needs to record and report the received materials for assurance.

The quality checker can also do the inventory of the materials received
and write it in the logbook. Recording and reporting in the field of computer
systems servicing are very important because it helps you to be specific in
the materials you received and keep even if it is just a simple thing.

Activity 1: CONCEPT MAP

You will create a concept map based on the given information below.

Engineers Fitness for use Quality product

Users Less customer complaint Conformance to specifications
Marketing Acceptable price
Customer service Influence the market share

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Activity 1.1: TELL ME!

Objective: In this activity, you can relate your experience to evaluate the picture
and tell your ideas on how to apply the quality standard in the situation.

What can you tell?

Construction of building

What can you tell?

Meat hub and receiving section

What can you tell?

Stock room

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 What is It

What is Quality?
The standard of something which is measured against other things of a
similar kind; essential character nature; degree or grade of excellence. Different
scholars give different Interpretations of the term quality:
 For engineers, it is conformance to specifications.
 For users, it is fitness for use.
 For marketing, it is the degree of excellence at an acceptable price
that will influence the market share.
 For customer service, a quality product is that with less customer
complaints.
The Importance of Quality
 The primary focus is on process improvement.
 Focus on the prevention of errors, not detection.
 Identify and correct sources of variation.
 Higher quality costs less, which means:
o Increased productivity improved
o increased sales
o higher profit
CHARACTERISTICS OF MATERIALS USED IN SPECIFIC PROJECTS

These are the factors that must be taken into consideration when
choosing the right material for their components and assemblies:

1. Selection of material

Material selection is one of the most common tasks for design

engineering. The ability to assess the material's impact on the performance of
a product is crucial for reliable performance.

Sometimes, buyers also considering the label or name of the

company, which is producing a high quality of materials and is known in the
market. Examples are the name H.P. for printer and Intel for some computer
hardware.
2. Testing of material

The testing of material properties is widely understood to be the key to

obtaining data for a project, performing failure analysis, or understanding

8
material interactions. Material testing also provides information on the
quality of incoming and outgoing products. Inspection test equipment and
techniques are demonstrated for a wide range of materials and assemblies
during the class. This provides the participants with both pieces of
knowledge of the common failure modes.

3. Cost of material

The cost of material is also considered when buying or selecting

materials for a specific project. The amount may vary but never taken for
granted the quality and the reliability of the material. Will you purchase less
expensive material but the worst condition? People look for places that can
meet their standards and the right cost for materials to buy.
Characteristic of common materials for increased security is also a
significant factor in the design and planning process. Evaluation of longevity
criteria and assessment of site environmental factors are vital to project
planning.

The characteristics of the materials to be used for a specific project must

be:
1. Of good quality – This is the most important factor when
choosing materials to buy. Products with good quality are long-
lasting and safe to use because you know that it follows specific
standards before being commercialized.

2. Reliable- It means that you can be sure that it will perform its
function well, will operate safely and will give the best it could
give.

3. Suitable for the application/purposes- Choose the materials

which are very necessary to make the project possible. Making a
list of products/materials to buy is a good trait of a wise
consumer. Products which are not to be used must be crossed
out.

4. Low cost- It doesn't mean that you will choose for the less
expensive one and exclude the quality. Low cost means you can
afford to buy the materials without hurting your pocket and
assure of better quality.

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FAULT IDENTIFICATION AND REPORTING
It's not easy to buy new materials in an individual company if the
criteria are used for a lifetime. Even if you have purchased it already, you still
have to make sure that it is the same specifications required in good condition.
These are the things that need to consider when receiving materials,
receiving reports, returning merchandise, and making an inventory report of
the materials.
For Receiving Materials:
1. Match the packing slip to the items received and ensure that
the materials are destined for the tour department.
2. That you are receiving the materials indicating the purchase
order concerning quantity and discount.
3. That the materials are in acceptable condition.
4. That term regarding the installation and set-up of equipment
are met.
For Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document using the
administrative software, that all goods were received for each
requisition before any payment can be made to the vendor.
2. Any exceptions must be noted so that partial payment can be
processed or defective goods can be returned or replaced.
For Returning of Merchandise
1. When merchandise is received, which is incomplete or defective,
the supervisor will return the materials to the supplier or to the
store where it was bought and make arrangements with the
vendor for a replacement.
For Making an inventory report of the materials
1. All materials received must be listed and be reported to monitor
how many materials are already on hand, purchased, or damaged.
2. Effective management checks are an essential means of assuring
the integrity and security of beneficial processes. They are also
useful in identifying training needs, indicating possible
weaknesses in the procedure, and ensuring the section meets its
accuracy target set for Best Value Performance Indicators
purposes.
What is a Quality checker?
The Quality checker is the person who will record the date of receipt,
name of the materials purchased, quantity, and official receipt number, the
signature of the person who bought the materials, and signed his name
afterward. The Quality checker will identify if the materials are in good
condition or damaged or needing replacements. This will also be recorded in his

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report.

This is the example of the Log Report form that will be completed by the
Quality checker.

Date O.R # Item Quantity Signature Quality

Received Name Checker

And this is also the example of Assessment of Materials Received that will be
completed by the Quality Checker
Quality Checker: Date:
Item number Total no. in Total no. of Comments
Good condition Errors

SPECIFICATION OF MATERIALS AND COMPONENTS

Components Descriptions

VGA (VIDEO GRAPHICS ARRAY) Created way back

in the 1980s; the VGA connection cable was the
standard cable used to connect a computer to a
monitor. More recently, it has faded out of popularity
due to the gradual shift towards digital connections
over analog. Still, if you look at any video card or
display apparatus, there is a good chance you'll see a
VGA port. VGA connections can be identified by 15
pins arranged in three (3) rows with five (5) on each
row. Each row corresponds to the three (3) different
Captured by: Lieza Mae Olaguir
color channels used in the display: red, green, and
blue.

DVI (DIGITAL VISUAL INTERFACE)

The DVI connection became the successor to VGA as
technology moved away from analog towards digital.
Digital displays, like LCD, proved to be higher
quality, which soon became the market standard for
home pictures.
Captured by: Lieza Mae Olaguir

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 DVI connectors come in 3 varieties.

DVI-A can transmit analog signals, allowing it to be

backward compatible with VGA (useful for CRT
monitors and LCDs of lower quality).

DVI-D can transmit the newer digital signals.

DVI-I is capable of both analog and digital. In some

instances, you may need a VGA-to-DVI or DVI-to-
Captured by: Lieza Mae Olaguir VGA converter cable.

HDMI (HIGH DEFINITION MULTIMEDIA

INTERFACE)
In the past decade, high-definition broadcasts
became the new standard of what it means to be high
quality. Unlike VGA and DVI, HDMI sends both video
Captured by: Lieza Mae Olaguir and audio signals together.
The signals are digital-only; thus, HDMI is only
compatible with newer devices.

HDMI connectors come in 4 types:

Type A is the most popular. This connector can be

identified by its 19 pins on the male head. Type A is
compatible with single-link DVI-D connections.

Type B is larger than Type A, coming in at 29 pins

on the male head. Type B is compatible with dual-
link DVI-D connections.

Type C is a 19-pin connector that's most often used

with portable devices, like camcorders and digital
cameras. Type D looks similar to a micro-USB cord.
It also has 19 pins.

USB (UNIVERSAL SERIAL BUS)

From left to right: micro USB, mini USB, type B
standard USB, and type A standard USB (both
female and male).
The USB connection is quite possibly the most
pervasive connection type in today's world. Nearly
Captured by: Lieza Mae Olaguir every form of computer peripheral device —
keyboards, mice, headsets, flash drives, wireless
adapters, etc. — can be connected to your computer
through a USB port.

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The design has evolved over the years, which means
there are multiple versions of USB available:
USB 1.0/1.1 can transmit data at speeds up to 12
Mbps.
USB 2.0 can transmit data at speeds up to 480 Mbps
and is compatible with older versions of USB. The
most common type found in the market.
USB 3.0 can transmit data at speeds up to 4.8 Gbps.
It is compatible with previous versions of USB. The
mini and micro USB variants are most often used
with smaller, portable devices like PDAs, phones, and
digital cameras. The standard USB connectors are
more commonly used on devices that tend to remain
plugged in, like external hard drives, keyboards, and
mice.
IDE (INTEGRATED DRIVE ELECTRONICS)
IDE cables were used to connect storage devices to a
motherboard. If you've ever opened up an old hard
drive, then you likely know what an IDE connector
looks like. It's the wide cable that looks like a ribbon
with more than 2 plugs.
The connectors on an IDE cable have 40 pins; the
smaller 2.5" drive variety uses a form-factor version
of the IDE that has 40 pins.

SATA (SERIAL ADVANCED TECHNOLOGY

ATTACHMENT)
Newer hard drives will likely use SATA ports over IDE
ports. SATA was designed to succeed IDE.
Compared to IDE, SATA provides higher data transfer
speeds. Your motherboard needs to be compatible
with SATA, and nowadays, most of them are.
Two connectors can identify a standard SATA cable,
each having seven (7) pins and an empty notch. It
looks like a subtle L-shape.
ESATA (EXTERNAL SERIAL ADVANCED
TECHNOLOGY ATTACHMENT)
eSATA technology is an extension of, or improvement
on, the SATA cable — it makes SATA technology
available in an external form. In reality, eSATA is not
much different from SATA, but it allows connections
to devices like external hard drives and optical
drives. This is useful because eSATA offers speeds
much faster than most FireWire and USB
alternatives.

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 FIREWIRE
FireWire is similar to that of USB, high-speed data
transfer for computer peripherals. High bandwidth
devices, like printers and scanners, will benefit from
FireWire. For whatever reason, FireWire is not as
widespread as USB.
FireWire cables come in two forms:
1394a (which has a transfer speed of 400 Mbps) and
1394b (which has a transfer speed of 800 Mbps).

ETHERNET
Ethernet cables are used to set up local area
networks. They're used to connect routers to modems
and computers. If you've ever tried to install or fix a
home router, you've likely dealt with an Ethernet
computer cable.

Three (3) varieties

Cat 5 cables are the most basic type and provide

speeds of either 10 Mbps or 100 Mbps.

Cat 5e, which means Cat 5 Enhanced, allows for

faster data transmission than its predecessor. It caps
at 1,000 Mbps.

Cat 6 is the latest and offers the best performance of

Captured by: Lieza Mae Olaguir the three. It's capable of supporting 10 Gbps speeds.

RESISTOR
A resistor is a passive two-terminal electrical
component that implements electrical resistance as a
circuit element. In electronic circuits, resistors are
used to reduce current flow, adjust signal levels, to
divide voltages, active bias elements, and terminate
transmission lines, among other uses.

CAPACITOR
Its function is to store the electrical energy and give
this energy again to the circuit when necessary. In
other words, it charges and discharges the electric
charge stored in it. Besides this, the functions of a
capacitor are as follows: It blocks the flow of Direct
Current (D.C.) and permits the flow of Alternating
Current (A.C.).

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 INTEGRATED CIRCUIT (I.C.)

An integrated circuit (I.C.), sometimes called a chip

or microchip, is a semiconductor wafer on which
thousands or millions of tiny resistors, capacitors,
and transistors are fabricated. An I.C. can function
as an amplifier, oscillator, timer, counter, computer
memory, or microprocessor.

WORKPLACE PROCEDURE

Workplace Procedure is a set of written instructions that identifies the health

and safety issues that may arise from the jobs and tasks that make up a system of
work.

A safe working procedure should be written when:

1. Designing a new job or task
2. Changing a job or task
3. Introducing new equipment
4. Reviewing a procedure when problems have been identified, an
example from an accident or incident investigation

The safe working procedure should identify:

 The teacher for the task or job and the students who will undertake the task
 The task that is to be undertaken that pose risks
 The equipment to be used in these tasks
 The control measures that have been formulated for these tasks
 Any training or qualifications needed to undertake the task
 The personal protective equipment to be worn
 Action to be undertaken to address safety issues that may arise while
undertaking the task

Following the specific procedure is very important to perform a given operation. The
students will also be capable of participating in and contributing to OHS
management issues. The table below will show the different elements to note and
with their corresponding criteria to be able to identify occupational health and
safety hazards, and assess risk, as well as following the instructions and
procedures in the workplace with minimal supervision.

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ELEMENT PERFORMANCE CRITERIA

1. Identify  Identify hazards in the work area and during the

hazards performance of workplace duties.
and assess  Assess the level of risk.
risk
2. Follow  Report hazards in the work area to designate personnel
procedures according to workplace procedures.
and  Follow workplace procedures and work instructions for
strategies assessing controlling risks with minimal supervision.
for risk  Whenever necessary, within the scope of responsibilities
control. and competencies, follow workplace procedures for
dealing with hazards and incidents, fire and/or other
emergencies.
3. Contribute  Describe employee rights regarding consultation on
to OHS in OHS matters
the  Raise task and/or job-specific OHS issues with
workplace. appropriate people in accordance with workplace
procedures and relevant OHS legislative requirements.
 Contribute to participative arrangement for OHS
management in the workplace within organizational
procedures and the scope of responsibilities and
competencies.
 Provide feedback to supervisor on hazards in work area
in line with organizational OHS policies and procedures.
Provide support in implementing procedures to control
risks in accordance with organizational procedures.

 Work instruction may be in Verbal, written, in English, in a community

language, and of provided visually like video, OHS signs, symbols, and other
pictorials, presentations and etc.
 Controlling risks in the work area may include the application of the hierarchy
of control, namely: eliminating the risk, reducing/minimizing the risk through
engineering controls, administrating controls, and personal protective
equipment.
 Reports identifying workplace hazards may be verbal or written and may
include: face to face, phone messages, notes, memos, and specially designed
reports forms.
 Examples of OHS issues which may need to be raised by workers with
designated personnel may include: hazards identified, problems encountered in
managing risks associated with hazards, clarification on an understanding of
OHS policies and procedures, communication and consultation processes,
follow up on reports and feedback, effectiveness of risk controls in place and
training needs.
 Examples of contributions may include recommendations on changes to work
processes, equipment or practices, listening to the ideas and opinions of others
in the team, sharing opinions, views, knowledge, and skills, identifying and
reporting risk and hazards and using equipment according to guidelines and
operating manuals.

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TYPES AND WORK-RELATED ERRORS
A. Quantity of work – untimely completion, limited production
1. Poor prioritizing, timing and scheduling
2. Lost time particularly tardiness, absenteeism, leaving without
permission, excessive visiting, phone use, break time, use of the
internet, and misuse of sick leave.
3. Slow response to work requests, untimely completion of assignments.
4. Preventable accidents
B. Quality of work – failure to meet quality standards
1. Inaccuracies, errors
2. Failure to meet expectations for product quality, cost or service
3. Customer or clients dissatisfaction
4. Spoilage and/or a waste of materials
5. Inappropriate or poor work methods
Work Behavior which results in performance problems

A. Inappropriate behavior (often referred to as "poor attitude")

o Negativism, lack of cooperation, hostility
o Failure or refusal to follow instructions
o Unwillingness to take responsibility ("passing the buck")
o Insubordination
o Power games
B. . Resistance to change
o Unwillingness, refusal or inability to update skills
o Resistance to policy, procedure, work method changes
o Lack of flexibility in response to problems
C. Inappropriate interpersonal relations
o Inappropriate communication style: over-aggressive, passive
o Impatient, inconsiderate, argumentative
o Destructive humor, sarcasm, horseplay, fighting
o Inappropriate conflict with others, customers, co-workers, supervisors
D. Inappropriate physical behavior
o Smoking, eating, drinking in inappropriate places
o Sleeping on the job
o Alcohol or drug use
o Problems with personal hygiene
o Threatening, hostile, or intimidating behavior

What is Quality Standards?

Standards are sets of rules that layout specifications of measurements, plan

of activity, materials, and execution or describe the nature of materials, items, or
frameworks. These principles should cover the exhibition desires for the item for
specific applications. The purpose of standards is to give at least minimum quality,
safety, or execution details to guarantee generally uniform items and performance
and to remove ambiguity with regards to the appropriateness of certain business
items for specific applications. Keeping gauges may lessen the hazard of mistakes
in working.

17
In Hardware, the quality of the product is very important. The durability of the
work depends on the quality of its components parts and the assembly skills of
those who install it. The use of reasonable equipment and items must be supported
by sufficient degrees of preparing individuals who use them with the goal that they
can distinguish and utilize just suitable items. There are factors to consider when
judging a product that could address the following questions below;

 Is the product or Hardware under consideration suitable for the

application or purpose?
 Will it be harmful to the health of the community in its normal use?
 Is there a risk of this Hardware being released into the environment
(e.g. the water or air) in the first instance or after the working life of
the product or Hardware has expired?

In the Production process, quality assurance is considered. The quality

assurance will cover all activities from design, development, production,
installation, servicing, and documentation. This introduced the rules: "fit for
purpose" and "do it right the first time". It includes the regulation of the quality of
raw materials, assemblies, products and components; services related to
production; and management, production, and inspection processes.

A. Failure Testing - A vital procedure to perform on an entire consumer

product is failure testing, the activity of an item until it fizzles, frequently
under burdens, for example, expanding vibration, temperature, and
stickiness. This uncovered numerous unforeseen shortcomings in an
item, and the information is utilized to drive designing and assembling
process upgrades.

B. Statistical Control- Numerous associations utilize measurable

procedure control to carry the association to Six Sigma levels of value, at
the end of the day, with the goal that the probability of a surprising
disappointment is limited to six standard deviations on the ordinary
circulation. Customary factual procedure controls in assembling
activities, as a rule, continue by arbitrarily inspecting and testing a small
amount of the yield. Fluctuations of basic resistances are constantly
followed, and fabricating forms are adjusted before awful parts can be
delivered.

C. Company Quality- The company-wide quality approach places emphasis

on three aspects; (1) elements such as controls, job management,
adequate processes, performance and integrity criteria and identification
of records, (2) competence such as knowledge, skills, experience, and
qualifications, (3) soft elements such as personnel integrity, confidence,
organizational culture, motivation, team spirit, and quality relationships.
The quality of the outputs is at risk if any of these three aspects are
deficient in any way.

D. Quality Control- the most necessary inspection control of all in cases

where, despite statistical quality control techniques or quality
improvements implemented sales decrease.

18
 In Final product, the quality system elements required by ISO 9000 in the
making of the final product are important. Below is the list of quality system
requirements.

Management - defines and document commitment, policy and objectives,

responsibility responsibility and authority, verification resources and
personnel.
Quality system - establish and maintain a documented quality system,
ensuring that products conform to specified requirements.
Contract Review - ensure that customer's contractual requirements are
evaluated and met.
Product - plan, control, and verify product development to ensure that
development specified requirements are met.
Document - system for control and identification of all documents
control regarding quality, e.g. procedures, instructions, and
specifications.
Purchasing - ensure that purchased products conform to specified
requirements.
Product - system to identify and control traceability of products at all
identification stages from raw materials through production to the final
and traceability product as delivered to the customer.
Process control - ensure and plan the control of production, which directly
affects quality by documented work instructions,
monitoring, and control of processes.
Inspection and - inspect and test incoming products, intermediate and final
testing product; establish product conformance to specified
requirements and identify non-conforming products;
maintain inspection and test records.
Inspection, - selection and control of equipment to ensure reliability and
measuring and accuracy in measuring data.
test equipment
Inspection and - for the whole process, the products shall be identified and
test status clearly marked concerning test status, including indication
of conformance or non-conformance.
Control of non- - Identification, documentation, evaluation, isolation (if
conforming possible) and disposition of non- conforming
products products.
Corrective - Prevention of reoccurrence of failures (non-
actions conformance).
Handling, - Protection of the quality of the product during handling,
storage storage, packaging, and delivery.
packaging, and
delivery
Quality records - Records, including those which demonstrate that the
specified requirements have been met, shall be controlled
and maintained.
Internal Quality - Regular, planned internal audits shall be carried out,
Audits documented and recorded to verify the effectiveness of the
quality system.
Training - Training requirements at all levels shall be identified and
the training planned, conducted, and recorded.
Cleaning and - Although not required by the ISO 9000 standards, these two
Disinfection points should be given special attention in all food

19
 companies.
Personal - we are maintaining cleanliness of one's body and clothing to
hygiene preserve over-all health and well-being.

In customer service, a progression of activities intended to upgrade the

degree of consumer satisfaction, the inclination that an item or administration has
met the client's desire. Its significance changes by item, industry, and client.

What's More

Activity 2.0: FIND THE FAULT!

Directions: In this activity, you are going to check the picture, identify the faulty
materials that need to replace and tell you're suggestion. Write your ideas on the
box.

A.

B.

C.

20
Activity 2.1: MATCH IT

Directions: Match the components of the computer below with its corresponding
picture. Write your answer in the box.

VGA (Video Graphics Array) SATA (Serial Advanced Technology Attachment)

HDMI (High Definition Multimedia Interface)

USB (Universal Serial Bus) ETHERNET Connector

1. 2. 3.

4. 5.
Note: images above was capture by the writer.

Activity 2.2: Quality or Quantity?

Directions: Write QN if the statement affects the quantity of work and QL if the
statement affects the quality of work.

____ 1. Tardiness
____ 2. Break time
____ 3. Customer dissatisfaction
____ 4. Lost time
____ 5. Phone use
____ 6. Waste of materials
____ 7. Poor prioritizing
____ 8. Slow response to work requests
____ 9. Preventable accidents
____ 10. Spoilage

21
 What I Have Learned

Activity 3.0: RELATE MUCH

Directions: Answer the following questions below.

1. Among the three factors in choosing the right material, which do you
think is the most important?

2. What are the characteristics of materials to be used for a specific project?

How can you relate it to reality?

3. How will you define Good Quality?

4. What do you think the main reason why there are materials won't last
long even if it still new?

22
Activity 3.1: MATCHING TYPE
Directions: You are going to find the right materials with the given functions
below. Write the letter in the space provided.

____ 1. Capacitor A. Used to set up local area networks

____ 2. Ethernet B. To store the electrical energy and give this
energy to the circuit when necessary.
____ 3. SATA C. Used by newer hard drives
____ 4. IDE D. Allows connection to devices like external
drives and optical drives.
____ 5. USB E. Used by older hard drives.
____ 6. VGA F. Cable use for connecting to the monitor.
____ 7. DVI G. A connector which became the new standard
of what is means to be high quality.
____ 8. HDMI H. It became the successor of VGA.
____ 9. ESATA I. The most pervasive connection type in today's
world.
___ 10. IC J. Semiconductor that contains thousands of of
tiny resistors, capacitors and transistors
fabricated.

Activity 3.2: CHOOSY CHOICES

Directions: Write the letter of the correct answer on the space provided.

______ 1. Which of the following defines the set of written instructions that
identifies the health and safety issues that may arise from the tasks that make up
at work?

a. Standards c. Quality of Work

b. Task Procedure d. Workplace procedure

_____ 2. Which of the following best describes an inappropriate behavior at work?

a. Responsive b. Power games c. Unwillingness d. Improper hygiene

____ 3. What do you call to the set of rules that outline specification of dimensions,
design of operation, materials and performance and/or quality of materials.

a. Quality b. Procedure c. Standards d. Production

____ 4. When a safe working procedure was should be written?

a. Changing area c. Introducing a team

b. Reviewing work d. Designing a new job or task

___ 5. What valuable process to perform on a whole consumer product?

a. Failure testing c. Statistical control

b. Company quality d. Production process

23
___ 6. Which of the following describes the protection of quality of the product
during handling, storage, packaging and delivery?

a. Quality records c. Control of non-conforming products

b. Internal quality audits d.Handling, storage packaging and delivery

___ 7. Which of the following describes the quantity of work?

a. Lost time c. Customer and client dissatisfaction

b. Inaccuracies d. Inappropriate or poor work methods

___ 8. What do you think is the meaning of fault tolerance?

a. Estimate the size and type of nature of the fault

b. Detect malfunction in real time, as soon and as surely as possible.
c. Find the root cause, by isolating the system components whose operation
mode is nominal.
d. Provide a system an allowable amount of variation of a specified quantity
to accept faults as normal events.

___ 9. Which of the following are the aspects of company quality?

a. Quality, knowledge, data

b. Quality, Elements, and Company
c. Knowledge, Quality and Elements
d. Elements, Competence and Soft elements

___ 10. This refers to maintaining cleanliness of one's body and clothing to preserve
over-all health and well-being.

a. Health care c. Personal care

b. Customer care d. Personal Hygiene

Activity 3.3: FILL IT UP

Directions: Supply the blanks to complete the statements below.

1. The ___________ will record the date or receipt, name of the materials
purchased, quantity, official receipt number, signature of the person who
brought the materials.
2. Effective management checks are an important means of providing
______________ of the integrity and security of the benefit processes.
3. ______________ is one of the most common tasks for design engineering.
4. All materials received must be listed and be reported to ___________ how many
materials are already on hand, purchased or damaged.
5. Following certain procedures is very important to perform a given
__________________.

24
 What I Can Do

Activity 4.0: TELL ME!

Directions: Below are list of situations that you are going to evaluate and tell if it
is in standard or not the standard situation. Write S if you think it is standard and
NS if it is not standard.

____________ 1. Doing 5s in the office.

____________ 2. Enabling network firewall.

____________ 3. Using low graphics card for a gaming laptop.

____________ 4. Low internal storage capacity.

____________ 5. Installing Photoshop in a CELERON processor unit.

____________ 6. Downgrading 500GB RAM into 250GB RAM.

____________ 7. Bring food and drinks inside the laboratory.

____________ 8. Connecting two computers to internet.

____________ 9. Configured same IP address in a network.

____________ 10. Received 2 defected mouse.

Activity 5.0: QUALITY CHECK

Objective: You are assigned to be the Quality checker for October. Make a Log
Report and Assessment Reports using the following data below. Make sure also to
record all the items listed and if you received it in good condition or not. Write your
answer on a sheet of paper and insert it in this part of the page.

1. – October 11, 2019

- 10 Hard disk, five 500MB DRAM memory chips
- Received from Elizabeth Rostel (P.C. Works Shop) OR#202011
- Found out that 5 Defective Hard drive has error need for replacement

2. - October 02, 2019

- 1 printer
- Refill ink cartridge from P.C. Works Shop, OR#19201
- 1 scanner
- Received from Antony Palanca

25
 3. - October 20, 2019
- 9 USB keyboard
- 11 Optical mouse
- 2 Flash drive
- Received from Ronel Disay (Digital Interface), OR#0982
- 3 defective optical mouse need for replacement

4. - October 27, 2019

- 2 laptop H.P. (Octagon)
- 1 Optical mouse
- Received from Daisy Chan(Octagon), OR#223242
- Found out 1 defective laptop

5. October 30, 2019

- 3 Head set
- 3 laptop ASUS
- Received from Mae Tales (INFO Works), OR#12932
- Found out 1 head set not functioning

Activity 6.0: TRUE OR FALSE

Directions: Write T if the statement is correct and F if not.

_____ 1. Quality assurance does not cover all the activities from design,
development, up to documentation.

______ 2. Customer service is a series of activities designed to enhance the level of

customer satisfaction.

______ 3. Customer service is not important in the company's customer value

proposition.

______ 4. Standards are a set of rules that describe the quality of materials,
products or systems.

______ 5. The durability of the work does not depend on the skills of those who
install it.

_______6. Poor attitude results in performance problem.

______ 7. Preventable accidents may affect the quantity of work.

______ 8. A safe working procedure should not identify the tasks that are to be
undertaken that pose risks.

______ 9. A safe working procedure should be written when retrieving old tasks.

______ 10. Following certain procedures is very important in performing a given

operation or to a given event.

26
 Assessment

MULTIPLE CHOICE

Directions: Read the question carefully and write your answer on the space provided.
____ 1. Your boss assigned you to get the parcel from the courier services and asks to
open it once received, after picking up the parcel and opened it; you have noticed that
the item is damaged. How will you address the concern to your boss and to the one
who managed the delivery?

a. Directly return the parcel to the supplier

b. Ignore the item as if you did not notice it.
c. Tell the courier services about the damaged item and call your boss directly.
d. Take a picture of the item, record the date you received it, inform your bosses
through call or message then tell the courier services about it.

____ 2. How will you contribute to Occupational Health and Standard in your
workplace?

a. Describe the health of each employee.

b. Participate in the health standard if vacant.
c. Create a list of employees and assigned tasks.
d. Provide support in implementing procedures to control risks.

_____ 3. The safe procedure in the workplace should identify the following except __.

a. The personal protective equipment (PPE) to be worn.

b. The tasks that are to be undertaken that pose risks.
c. The control measures that have been formulated for the tasks.
d. The type of people inside the workplace and its assigned tasks.

_____ 4. Which of the following is NOT applied when receiving materials?

b. The materials in acceptable condition.
c. The matching of the packing slip to the items received.
d. The exceptions noted so that partial payments can be processed.
e. The terms regarding installation or set-up of the materials or equipment.

____ 5. The testing of material properties is widely understood to be the ___ to

obtain data for a project, performing failure analysis or understanding material
interactions.
a. Key
b. Point
c. Principles
d. Determination

27
____ 6. How do you define customer service?

a. The level and series of organized customer's needs.

b. The level of organization to satisfy customer's needs.
c. The series of tasks organized to give what the customer's needs.
d. The series of activities designed to enhance the level of customer's
satisfaction.

____ 7. Which of the following production process that controls the organization to
Six Sigma levels of quality?

a. Failure testing
b. Company quality
c. Statistical control
d. Total quality control

_____8. What is the most necessary inspection control of all cases?

a. Process control
b. Quality control
c. Statistical control
d. Company control

____ 9. Which of the following quality system requirements that ensure and plan
the control of production, which directly affects quality by documented work
instruction, monitoring, and control of processes?
a. Quality System
b. Process control
c. Document control
d. Inspection and testing

_____ 10. ___That refers to ensuring customers contractual requirements are

evaluated and met.

a. Process control
b. Contract review
c. Inspection testing
d. Customer satisfaction

______ 11. Who is the best person should in-charge in recording the date or receipt,
name of the materials purchased, quantity, official receipt number and signature of
the person who brought the materials?
a. Guard
b. Purchaser
c. Manager
d. Quality checker

28
______ 12. How will you maintain the importance of providing assurance of integrity
and security of the benefit processes of the material?
a. Through proper production
b. Through effective management checking
c. Through creative management workout
d. Through continuous production of materials

_______ 13. What will you do if you found your co-worker sleeping inside the office
because his not feeling well?

a. Just let him sleep at work

b. Take picture while he was sleeping to report
c. Report directly to your boss without telling him
d. Silently wake him up and tell him the do's and don'ts of work

14. Mary went to the warehouse to check the materials she was purchased
yesterday; she found out that the materials are damage. What is the best thing to
do to solve her problem?

a. Directly tell the vendor to replace the items they sent.

b. Forget the materials purchased and order again from the same store.
c. Contact the quality checker and fired him for not properly checked the
items.
d. Check the logbook report and the assessment of materials form prepared
by the quality checker that time.
15. What do you think could happen if the manager of a certain company will not
prioritize the level of standardization which already practiced from other company?
a. The company will be on top of the market.
b. The company will lose its quality and quantity of work.
c. The company will increase the level of competency in the market.
d. The company still succeeded even if the subordinates are always late.

29
 Additional Activities

Congratulations! You've made it! I hope you've learned a lot about the lesson in this
module. For now, you have to take the additional activities below, carefully answer
the following questions, just write your answer on the space provided.

1. If you are assigned to a certain company as a quality checker, How will you
perform your duties? Mention an example of characteristic to apply.
___________________________________________________________________________
___________________________________________________________________________
_________________________________________________________

2. There is merchandise arrived in your store today, and you noticed that the
quality checker does not check the items properly, found out that there is
one defective item, but the quality checker assumed that there is none. But
you are not the authorized person to note it because you are the just janitor
in the company. Now, What will you do the and how will you make it
correct?
___________________________________________________________________________
___________________________________________________________________________
_________________________________________________________

30
 31
Assessment What I can do
1. D 11. D
2. D 12. B Activity 4.0 Activity 6.0
3. D 13. D 1. S 1. F
4. C 14. D 2. S 2. T
5. A 15. B 3. NS 3. F
6. D 4. NS 4. T
7. C 5. NS 5. F
8. B 6. NS 6. T
9. B 7. NS 7. T
10. B 8. S 8. F
9. NS 9. F
10. NS 10. T
What I have learned
Activity 3.1 Activity 3.3 What's More Pre-test
1. B 1. Quality Checker ACTIVITY 2.1 1. C
2. A 2. Assurance 2. D
3. C 3. Material 1. HDMI 3. B
4. E selection 2. SATA 4. D
5. I 4. Monitor 3. ETHERNET 5. D
6. F 5. Operation 4. VGA 6. B
7. H 5. USB 7. C
8. G 8. D
9. D 9. D
ACTIVITY 2.2 10. A
10. J
Activity 3.2 11. D
1. QN
12. A
2. QN
1. D 13. D
3. QL
2. B 14. A
4. QN
3. C 15. C
5. QN
4. D
6. QL
5. A
7. QN
6. D
8. QN
7. A
9. QN
8. D
10. QL
9. D
10. D
Answer Key
References

Bandola, Bong. "Applying Quality-Standard (Css)." LinkedIn SlideShare, January 6, 2018.

https://www.slideshare.net/BongBandola/applying-qualitystandard-css-85792577.

Business Operations Support Services . "Quality Standards Defined." LinkedIn SlideShare,

September 18, 2014.
https://www.slideshare.net/businessoperationssupportservices/quality-standards-
defined.

Conje, Jerome. "Specification of Materials and Components." LinkedIn SlideShare,

December 16, 2016. https://www.slideshare.net/Rhyzen28/specification-of-materials-
and-components.

"Customer Service." Wikipedia. Wikimedia Foundation, June 9, 2020.

https://en.wikipedia.org/wiki/Customer_service.

"Fault Detection and Isolation." Wikipedia. Wikimedia Foundation, April 12, 2020.
https://en.wikipedia.org/wiki/Fault_detection_and_isolation.

"Quality Control." Wikipedia. Wikimedia Foundation, March 4, 2020.

https://en.wikipedia.org/wiki/Quality_control.

Olbes, Nelsie. "Apply Quality Standards." prezi.com, August 19, 2013.

https://prezi.com/rclb2sxl8ipv/apply-quality-standards/.

"What Are Quality Standards?" ASQ, 2020. https://asq.org/quality-resources/learn-about-

standards.

Yesusi, Abdiinkoo. "INFORMATION SHEET Unit of Competency: -Apply Quality

Standards Module Title: -Applying Quality Standards." Academia.edu. Accessed June
27, 2020.

https://www.academia.edu/16122163/INFORMATION_SHEET_Unit_of_competency_-
Apply_Quality_Standards_Module_Title_-Applying_Quality_Standards.
 DISCLAIMER
This Self-learning Module (SLM) was developed by DepEd – Division of
General Santos City with the primary objective of preparing for and
addressing the new normal. Contents of this module were based on DepEd's
Most Essential Learning Competencies (MELC). This is a supplementary
material to be used by all learners in General Santos City in all public
schools beginning SY 2020-2021. The process of LR development was
observed in the production of this module. This is version 1.0. We highly
encourage feedback, comments, and recommendations.

For inquiries or feedback, please write or call:

Department of Education – Division of General Santos City

Learning Resource Management System (LRMS)

Tiongson Street, Brgy. Lagao, General Santos City

Telefax No.: (083) 552-8909

Email Address: depedgensan@deped.gov.ph