Republic of the Philippines

Department of Education
National Capital Region
DIVISION OF CITY SCHOOLS – MANILA
Manila Education Center Arroceros Forest Park
Antonio J. Villegas St. Ermita, Manila

Information and Communication Technology

Computer System Servicing
Grade 9

ASSESSING YOUR
OWN WORK

Images credit to: 123RF.com Copyright : axsimen

https://uxdesign.cc/the-ux-behind-designing-better-forms-d6ebe7a817d2
Charmie Kapoor, https://www.iso.org/standards.html, DHgate.com
http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks
http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks

Quarter 1 Week 2 Module 2 Re-designed by: LEONIE B. PALLONES

Common Competencies: Applying Quality Standards

Learning Objective: Assessing Own Work
TLE_IACSS9-12AQS-Ib-2

0
 HOW DO YOU USE THIS MODULE

Before starting the module, I want you to set aside other tasks that will disturb you
while enjoying the lessons. Read the simple instructions below to successfully enjoy
the objectives of this kit. Have fun!
1. Follow carefully all the contents and instructions indicated in every page of this
module.
2. Write on your notebook the concepts about the lessons. Writing enhances
learning, that is important to develop and keep in mind.
3. Perform all the provided activities in the module.
4. Let your facilitator/guardian assess your answers using the answer keycard.
5. Analyze conceptually the posttest and apply what you have learned.
6. Enjoy studying!

PARTS OF THE MODULE

 Expectations - These are what you will be able to know after completing
the lessons in the module.
 Pre-test - This will measure your prior knowledge and the concepts to be
mastered throughout the lesson.
 Looking Back - This section will measure what learnings and skills that you
understand from the previous lesson.
 Brief Introduction-This section will give you an overview of the lesson.
 Activities- These are activities designed to develop critical thinking and
other competencies. This can be done with or without a partner depending
on the nature of the activity.
 Remember - This section summarizes the concepts and applications of the
lessons.
 Checking your Understanding - It will verify how you learned from the
lesson.
 Post-test - This will measure how much you have learned from the entire
module.

1
 LESSON 1: FORMS, DOCUMENTS AND
CERTIFICATIONS NEEDED IN
COMPUTER SYSTEM
SERVICING
EXPECTATIONS:

 Identify the different forms and documents needed in

computer system servicing ;

 Recognize the different icons/marks of the materials and

components used in computer system servicing relative to
quality within the prescribed standards; and
Photo’s credit to https://in.pinterest.com/
pin/760334349565258101/
 Check the quality standards of materials/equipment used in
computer system servicing.

PRE – TEST

Direction: Read and answer carefully. Choose the BEST answer from the given
choices.

1. An authorization of maintenance, repair or operations work to be completed is

known as ____.
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
2. A written step-by-step instructions that describe how to perform a routine activity is
called __.
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
3. It provides requirements, specifications, guidelines, or characteristics that can be
used consistently to ensure that materials, products, processes, and services are fit
for the purpose.
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
4. It is a set of activities for ensuring quality in the processes by which products are
developed.
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management

2
5. It is the activities focus on identifying defects in the actual products produced.
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management
6. It is a handbook containing instructions and specifications for the maintenance and
repair of a material, things or equipment.
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
7. It is the documentation by which an organization provides guidance for members
and employees to perform their functions correctly and reasonably efficiently.
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
8. It is known as the conformity that is granted to a product that meets a minimum set
of regulatory, technical and safety requirements.
A. Certification C. Guarantee
B. Documentation D. Records
9. What does ISO acronym stands for?
A. International Safety Occupation
B. International Security Online
C. International Similarity Order
D. International Standardization Organization
10. Which of the following refer to the series of standards, developed and published
by ISO that define, establish, and maintain an effective quality assurance system
for manufacturing and service industry?
A. ISO 9000 C. ISO 19011
B. ISO 14000 D. ISO 26000

Online Links of the PRE-TEST:

https://docs.google.com/forms/d/1MeNbI9FKPpJgz_y_rRE68JbhR6u8Dzw-ZtBlBYT7F1g/edit

3
 LOOKING BACK TO YOUR LESSON

Direction: Tell the parts of the whole computer system by reading the clues to figure
out the word/s that will fill on the blanks.
1. When materials are defective, it is said to be… D ___ M ___ G ____
2. A code or marking indicated on the package of the received material
___ A ___ C ___ ___ E
3. Material that is characterized by its consistent performance.
___ E L I ___ B ___ E

4. Characteristic of material that is inexpensive, cheap. L ___W C ___ S ___

5. It is the amount to be considered when purchasing materials. ___ O ___ T
6. It is the ability to choose materials according to different considerations.
S ___ L ___ C T ___ O N
7. It is done to analyze the quality and standards of materials. ___ E S ___ I N G
8. Materials that are free from any deficiencies.
G O ___ D Q ___ A L_ __ T Y

9. Material that is of right quality for its intended use. S __ I T ___ B L ___
10. It is the paper or marking that is placed in a box of material
P A ___ K ___ N G S ___ I P

BRIEF INTRODUCTION

Forms, Documentations and Certifications are important stuff

in applying quality standards for both products and services.

Photo’s credit to https://in.pinterest.com/

pin/760334349565258101/

4
Standard Operating
Procedures (SOP)
– is a set of step-by-step
Photo’s credit to https://in.pinterest.com/
pin/760334349565258101/

instructions compiled by
an organization to help workers
carry out complex routine
operations.

SOPs aim to achieve

efficiency, quality output and
uniformity of performance, while
reducing miscommunication and
failure to comply with industry
regulations.

It is a detailed written
instruction to achieve uniformity
of the performance of a specific
function.
en.wikipedia.org/wiki/Standard_operating_procedure

Note:
Samples are used in
rendering services to the
customers.

Work Order - it is an authorization of

maintenance, repair or operations work
to be completed. It can manually or
automatically generate through a work
request.
emaint.com/works/what-is-a-work-order/

Work Instructions – these are the

process flows which give guidance on and
can be more detailed.

5
 SERVICE MANUAL
Service Manual.

It is a handbook that serves as a guide which

contains instructions and specifications for
the maintenance and repair of a specific
material or equipment.

Operations Manual
It is the documentation by which an
organization provides guidance for members and
employees to perform their functions correctly
and reasonably efficiently.

This image is credit to:

https://cc.cnetcontent.com/inlinecontent/production
/24/24785077866e/cnet_7ae4_doc.pdf
Hardware
It is the documentation on how to create, assemble and put things together
based on the approved standard procedures in performing operations safely to
produce goods and provide services.

Software
It also provides necessary information for installing, maintaining and repairing
computer systems and network following the approved standard procedures.

CERTIFICATION

Quality Certification is a general term that is used for two main things:
certifying the knowledge of individuals and certifying a company's system
of quality management.
https://advisera.com/9001academy/knowledgebase/quality-certification/#

Type approval or certificate of conformity is granted to a product that meets

a minimum set of regulatory, technical and safety requirements. Generally, type
approval is required before a product is allowed to be sold in a particular country, so
the requirements for a given product will vary around the world.

6
 https://en.wikipedia.org/wiki/Type_approval#

INTERNATIONAL STANDARDIZATION ORGANIZATION CERTIFICATION

Image credit to: https://www.iso-9001-

Image credit to:
checklist.co.uk/how-to-check-if-a-
https://www.youtube.com/
company-is-ISO-9001-certified.htm
watch?v=4zrbfsAdEw0

PHILIPPINE STANDARD QUALITY (PS) QUALITY CONTROL (QC)

Image credit to: DHgate.com

Image credit to: http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks

7
 IMPORT COMMODITY CLEARANCE (ICC)

ACTUAL STICKER
Images credit to: http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks

Quality Standards – these are defined as documents that provide requirements,

specifications, guidelines, or characteristics that can be used consistently to ensure
that materials, products, processes, and services are fit for their purpose.

 Standards provide organizations with the shared vision, understanding,

procedures, and vocabulary needed to meet the expectations of their
stakeholders and the customers as well.

WHO USES QUALITY STANDARDS?

Organizations turn to standards for guidelines, definitions, and procedures that help
them achieve objectives such as:

 Satisfying their customers’ quality requirements

 Ensuring their products and services are safe

 Complying with regulations

 Meeting environmental objectives

 Protecting products against climatic or other adverse conditions

 Ensuring that internal processes are defined and controlled

ISO STANDARDS

ISO 9000 is defined as the international standard that specifies requirements

for a quality management system (QMS). Organizations use the standard to
demonstrate the ability to consistently provide products and services that meet

8
 customer and regulatory requirements. It helps organizations ensure their customers
consistently receive high quality products and services, which in turn brings many
benefits, including satisfied customers, management, and employees.

ISO 14000 The standards seek to provide cost-effective tools that make use of
best practices for organizing and applying information about environmental
management.

ISO 26000 is defined as the international standard developed to help

organizations effectively assess and address social responsibilities that are relevant
and significant to their mission and vision; operations and processes; customers,
employees, communities, and other stakeholders; and environmental impact.
https://asq.org/quality-resources/learn-aboutstandards?fbclid=IwAR2vE4XeyDENF6hPptefULjtEJwx2SpvE7GgB-
1D_Pme48PJnguwlzuhCAw#0

PS and ICC Marks

The Philippine Standard (PS) Quality and/or Safety Mark and Import
Commodity Clearance (ICC) Sticker serve as the consumers’ guide and assurance
that what they purchase are certified quality and safety products conforming to the
relevant Philippine National Standards (PNS). Products covered by the Bureau of
Philippine Standards (BPS) Mandatory Product Certification Schemes, whether locally
manufactured or imported, are required to bear the PS mark or ICC sticker before
being distributed in the Philippine Market.
http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks

Quality Control (QC)

It is a process by which entities review the quality of all factors involved in
production. ISO 9000 defines quality control as "A part of quality management focused
on fulfilling quality requirements". Wikipedia
A system of maintaining standards in manufactured products by testing a
sample of the output against the specification. computer dictionary

9
ACTIVITIES:
A. Direction: Identify the following icons/marks you see on the materials and other
electrical and electronic components by giving the meaning of the acronyms of it.

1.

________________________________
https://www.iso.org/standards.html

2.

________________________________

3. ________________________________

4.
________________________________

5.

BPS _____________________________

COLLABORATIVE ACTIVITY:
B. Direction: With the supervision of the parents, the students will assess the
available materials, tools, equipments, components parts and appliances at home if it
has certification/marks of quality standards. Give at least five items that have marks
of quality standards.

10
1.
2.
3.
4.
5.

C. Direction: Read and Study available forms and documents of the materials, tools,
equipments, components parts and appliances at home.

1. Service Manual
2. Manufacturer’s Manual
3. Work Order (if any…)
4. Standard Operating Procedure (SOP) (if any…)

REMEMBER

Forms and Documentations have instructions based on the

approved quality standard procedures in performing operations
safely to produce goods and provide services.

Photo’s credit to
Certification is a conformity granted to a product and or http://clipart-library.com

services that meet the prescribed quality requirements locally and

internationally. It gives assurance that the product you purchase
are in quality and safe to use.

11
 CHECK YOUR UNDERSTANDING

Direction: Arrange the scrambled letters to find the words related to products and
or services.

1. This document ensures that products and services are fit for their purpose.
QILTUAY SADTRAND _____________________
2. It is a process by which entities review the quality of all factors involved in production.
CNTORLO TAYUQIL _____________________
3. It is an authorization document presented before performing the task.
KROW ORRED _____________________
4. It serves as the consumers’ guide and assurance that the products are safe to use.
TRECIFITIONSCA _____________________
5. It is a handbook that serves as a guide which contains instructions and
6. specifications for the maintenance and repair
7. LUANAMVICESER _____________________

LESSON 2: RECORD, REPORT AND

ISOLATION OF ERRORS ON
MATERIALS, TOOLS AND
COMPONENTS
EXPECTATIONS

 Explain the difference between quality control and quality

assurance ;
 Record and report any information on the quality and other
indicators of production performance in accordance with
workplace procedure; and
Photo’s credit to https://in.pinterest.com/
pin/760334349565258101/

12
  Isolate errors on the materials, component parts, tools and
equipment based on the document presented.

LOOKING BACK TO YOU LESSON

Direction: Guess the secret word/s or acronym based on the given numbers of the
alphabet then, tell something about it.

A-1 F-6 K-11 P-16 U-21 Z-26

B-2 G-7 L-12 Q-17 V-22
C-3 H-8 M-13 R-18 W-23
D-4 I-9 N-14 S-19 X-24
E-5 J-10 O-15 T-20 Y-25

1. 9 3 3
.. ________________________________________________________________________

________________________________________________________________________

2. 9 19 15
.. ________________________________________________________________________

________________________________________________________________________

3. 2 16 19
.. _________________________________________________________________

_________________________________________________________________

4. 19 5 18 22 9 3 5
..
13 1 14 21 1 12
_________________________________________________________________

_________________________________________________________________

13
 5. 17 21 1 12 9 20 25

19 20 1 14 4 1 18 4 19
__________________________________________________________________

__________________________________________________________________

BRIEF INTRODUCTION

Any Activities done in accordance with the workplace

procedures must be properly recorded, reported and documented.

Quality Assurance vs. Quality Control

Photo’s credit to https://in.pinterest.com/
Quality Assurance (QA) pin/760334349565258101/

It is a process oriented when creating products so that defects will not arise
during the development or production. This stage is focuses on defect prevention.
It can be performed by a manager, client, or even a third-party reviewer using the
process checklists, project audits and methodology and standards.
Quality Control (QC)
It is product oriented wherein they identify defects after the products
developed and before it release to the market. This stage focuses on
defect identification. It also is used to verify that deliverables are of acceptable
quality that adheres to the standard requirements. Examples of quality control
activities include inspection, deliverable peer reviews and the testing process.
https://www.diffen.com/difference/Quality_Assurance_vs_Quality_Control#

The following are forms used by the students in identifying and isolating errors
in Tools, Materials and Equipment inside the Computer Laboratory.

1. Inventory Form – a printed report by the students after the process of identifying
functional and non functional tools, materials and equipment inside the laboratory.
INVENTORY FORM
Name: Kenneth M. Mallari
Section: G9-Endurance

14
School: Ramon Magsaysay High School
Shop Lab: Computer Laboratory 2
Purpose: Checking and Reporting on Materials, Tools and Equipment needed for
Computer System Servicing Activities

No. of No. of No. of No. of No. of

Materials/Tools/ Equipment Quantity
Functional Repairable Condemnable Borrowed Missing

MATERIALS
Power Cable 46 40 0 2 2 2
VGA Cable 42 41 0 0 1 0
SATA cable 8 6 0 0 1 1
Power Supply 4 2 0 2 0 0
RAM 4 3 0 1 0 0
Video Card 4 3 0 1 0 0
AVR Fuse 6 4 2 0 0 0
EQUIPMENT

System unit 4 2 2 0 0 0
Monitor 42 40 0 2 0 0
Mouse 42 39 0 3 0 0
Keyboard 42 38 0 0 2 0
AVR 6 4 2 0 0 0
Patch Panel 2 2 0 0 0 0
TOOLS
Screwdriver 14 10 2 2 0 0
Multi-Tester 2 1 0 0 1 0
Pliers 12 8 4 0 0 0
Anti-Static Mat 1 1 0 0 0 0
Anti-Wrist Strap 5 5 0 0 0 0
Impact and Punch
5 5 0 0 0 0
Down Tool
Crimping Tool 9 6 0 3 0 0

Checked by:
LEONIE B. PALLONES
G9- ICT-Teacher
Reviewed by: Computer Laboratory In-Charge
MICHAEL DG. OMBAO
Master Teacher II
15
ICT-Coordinator
 Approved by:
2. Requisition Slip Form N.
PERLITO - aMALAYA
written or printed request of something that is needed.
Head, TLE-Voc. Dept.
REQUISITION
ICT-Coordinator SLIP FORM
Name: Kenneth M. Mallari
Task: Repairing Components of System Unit
Location: Computer Laboratory 2
Classification: Computer System Servicing NC II
Purpose: For Computer Laboratory Use – Repairing of Malfunctioning Computer
Components and Networks

NO. QUANTIY UNIT DESCRIPTION/SPECIFICATION UNIT COST TOTAL COST

1 2 pcs. 800W Power Supply Php 800.00 Php 1,600.00
2 1 pc. 1GB DDR 2 RAM 1,200.00 1,200.00
3 1 pc. Video Card 1,500.00 1,500.00
4 4 pcs. AVR FUSE 12.00 48.00
5 6 pcs. Wire Stipper 20.00 120.00
Php 4,468.00

________________________
Requisitioner
Checked by:
LEONIE B. PALLONES
G9- ICT-Teacher
Computer Laboratory In-Charge
Reviewed by:
MICHAEL DG. OMBAO
Master Teacher II
ICT-Coordinator

Approved by:

PERLITO N. MALAYA
Head, TLE-Voc. Dept.
ICT-Coordinator

3. Incident Report Form – it is a form used in order to record details of an unusual

event that occurs in person, places or things.

16
 INCIDENT REPORT FORM

Name: Kenneth M. Mallari

Location: Computer Laboratory 2
Teacher In-Charge: Leonie B. Pallones
Date:
Description of Incident

Date Incident Happened:

Time Incident Happened:
Specific Location:
Witness during Incident:
Details of Incident:
___________________________________________________________________

________________________________________________________________________.

_________________________________________________________________________
ACTION TAKEN:
_________________________________________________________________________
___________________________________________________________________

________________________________________________________________________.

_________________________________________________________________________

_________________________________________________________________________

__________________________________________.

Reported by:

_________________________
Signature over Printed Name
17
ACTIVITIES:
Direction: Read and study the situation/problem then, find an immediate action by
using the suitable forms and or documents needed.

Situation 1
1. New computers were delivered in Computer Laboratory. The teacher asks your
help in checking and inspecting the components of it. During the inspection process,
you have noticed that one of the components has damage.

Action to Problems/Task
1. What will you do?
____________________________________________________________
________________________________________________________________
______________________________________.

2. What form are you going to prepare and why?

_____________________________________________________________
___________________________________________________________________
_____________________________________.

Situation 2
1. You were asked by the teacher to open and test the old computer system while she
does the same things to other computer system. While the testing procedure is
conducted, you smell like a burning wire or component inside then suddenly the
computer system automatically shut down and start burning.

Action to Problems/Task
1. What will you do?
____________________________________________________________
________________________________________________________________
______________________________________.

2. What form are you going to prepare for that case happened and why you should
used that form?

18
 _____________________________________________________________
___________________________________________________________________
_____________________________________.

REMEMBER

Forms and other related documents are strictly needed to

used when performing activities such as checking of the quality of
Photo’s credit to
the materials, tools and equipments, isolating errors or defective http://clipart-library.com

components and the process of preparing for repairing and

maintaining computer systems and networks.

CHECK YOUR UNDERSTANDING

Direction: Choose the BEST answer from the given choices.

1. What will you do first when you see damage/errors in the components of the
computer you purchase upon bring it home?
A. Ask for the replacement of the damage components and check the quality of it
B. Isolate the components from the other components in the package
C. Repair the damage components of the computer you purchase
D. Report the damage components immediately to person concern and check the
quality performance of all other components
2. To ensure the functionality and performance of the product you purchased, you
must check the ___________ of it.
A. Brand C. Quality Standard
B. Lifespan D. Standard Design

3. Which of the following forms are you going to use when unexpected situation in the
laboratory happened during performance activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
4. It is a form used when requesting for materials, tools and equipment needed for the
task to be performed?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form

19
5. It is a form used to check the functionality of tools, materials and equipment before
and after the activity?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form

POST – TEST

Direction: Read and answer carefully. Choose the BEST answer from the given
choices.

1. If someone wants to render service to the customer, what is needed to be checked

which provides requirements, specifications, guidelines, or characteristics that can
be used consistently to ensure that materials, products, processes, and services
are fit for the purpose?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
2. Before rendering service to the customer, an authorization of maintenance, repair
or operations work to be completed is presented. Which of the following is being
described?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
3. In doing specific task, you follow the written step-by-step instructions that describe
how to perform a routine activity. Which of the following is pertaining to?
A. Ergonomics C. Standard Operating Procedures
B. Quality Standards D. Work Order
4. Which of the following manual do you need to use which contains instructions and
specifications for the maintenance and repair of a material, things or equipment?
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
5. Which documentation is used by an organization that provides guidance for
members and employees to perform their functions correctly and reasonably
efficiently?
A. Ergonomics Manual C. Operations Manual
B. Manufacturer’s Manual D. Service Manual
6. Which of the following refers to conformity that is granted to a product that meets a
minimum set of regulatory, technical and safety requirements?
A. Certification C. Guarantee
B..Documentation D. Records
7. If the manager or worker focuses on the defect prevention to a product, in which
quality does he/she performed?
A. Quality Assurance C. Quality Standards

20
 B. Quality Control D. Total Quality Management
8. The manager in an organization assured that the products have quality. Which
quality they perform if they focus on defect identification to a finish product?
A. Quality Assurance C. Quality Standards
B. Quality Control D. Total Quality Management

9. In using and creating products, we follow what is being prescribed by the ISO. What
does ISO acronym stands for?
A. International Safety Occupation
B. International Security Online
C. International Similarity Order
D. International Standardization Organization
10. The series of standards developed and published by ISO that define, establish,
and maintain an effective quality assurance system for manufacturing and service
industry is needed to follow. Where is this standard belongs?
A. ISO 9000 C. ISO 19011
B. ISO 14000 D. ISO 26000
11. The products covered by the BPS, mandatory needs product certification
schemes whether locally manufactured or imported. Which of the following is
BPS stands for?
A. Best Philippine Standards C. Bureau of Philippine Standards
B. Brand of Philippine Standards D. Bureau of Protection Standards
12. Which mark is used by the Philippines that guarantee that the local product is
safe to used?

A. C.

B. D.

13. Which mark is used by the Philippines that signify that the imported product is
safe to used?

A. C.

B. D.

14. Which sticker is used that tell us that the product fulfilled the quality requirements?

21
 A. C.

B. D.

15. Which certificate icon is used that defines the quality control?
A. C.

B. D.

16. As you see damage in the components of the computer you purchased, what will
you do?
A. Ask for the replacement of the damage components and check the quality of it
B. Isolate the components from the other components in the package
C. Repair the damage components of the computer you purchase
D. Report the damage components immediately to person concern and check the
quality performance of all other components
17. What will you inspect first to ensure the functionality and performance of the
product you wanted purchased?
A. Brand C. Quality Standard
B. Lifespan D. Standard Design
18. When unexpected situation in the laboratory happened during performance
activity, what should you prepare?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
19. To request for materials, tools and equipments needed for the task to be
performed, what will be needed to present?
A. Financial Report C. Inventory Form
B. Incident Report D. Requisition Slip Form
20. To check the functionality of tools, materials and equipments before and after the
activity, what should you do?
A. Create an Incident Report C. Fill-In the Requisition Slip Form
B. Do the Inventory D. Prepare Financial Report

Online Links of the Post-Test: https://forms.gle/UgvzSHrTtQ4D74dX9

22
 KEY ANSWERS:

PRE-TEST
1. D – Work Order 6. D – Service Manual
2. C – Standard Operating Procedure 7. C – Operations Manual
3. B – Quality Standards 8. A - Certification
4. A – Quality Assurance 9. D - International Standardization Organization
5. B – Quality Control 10. A – ISO 9000

LOOKING BACK TO YOUR LESSON (PART 1)

1. DAMAGE 6. SELECTION
2. BAR CODE 7. TESTING
3. RELIABLE 8. GOOD QUALITY
4. LOW COST 9. SUITABLE
5. COST 10. PACKING SLIP

ACTIVITY CHECKING YOUR UNDERSTANDING

A. 1. QUALITY STANDARD
1. International Standardization Organization 2. QUALITY CONTROL
2. Philippine Standard Marks 3. WORK ORDER
3. Quality Control 4. CERTIFICATION
4. Import Commodity Clearance
5. SERVICE MANUAL
5. Bureau of Philippine Standards

LOOKING BACK TO YOUR LESSON (PART 2) ACTIVITY (PART 2)

1. ICC Situation 1
2. ISO 2. Inventory Form
3. BPS Situation 2
4. SERVICE MANUAL 23 2. Incident Report
5. QUALITY STANDARDS
CHECKING YOUR UNDERSTANDING (PART 2)
1. D - Report the damage components immediately to person concern and check the
quality performance of all other components
2. C - Quality Standard
3. B - Incident Report
4. D - Requisition Slip Form
5. C - Inventory Form

POST-TEST
1. B - Quality Standards
2. D - Work Order
3. C - Standard Operating Procedures
4. D - Service Manual
5. C - Operations Manual
6. A – Certification
7. A - Quality Assurance
8. B - Quality Control
9. D - International Standardization Organization
10. A - ISO 9000
11. C - Bureau of Philippine Standards

12. C -
13. D –

14. B -
15. A -
16. D. Report the damage components immediately to person concern and check the
quality performance of all other component
17. C - Quality Standard
18. B - Incident Report
19. D - Requisition Slip Form
24
20. B - Do the Inventory
 CRITERIA RUBRICS FOR LESSON 2- ACTIVITY 2
CRITERIA 5 4 3 2 1

The students The students The students The students The students
Quality are able to are able to are able to are able to are able to
of Answer understand understand and understand understand answer
with Correct and answer answer the and answer and answer questions but
Usage of the questions the questions the questions has a difficulty
Grammar questions correctly slightly correct slightly in constructing
correctly and correct with a ideas
clearly minimal error
explained in usage
grammar
The students The students The students The students The students
Ideas and are able to are able to are able to are able to have the
Explanation explain and explain his/her explain his/her explain hardship to
expand ideas ideas slightly his/her idea explain his/her
his/her ideas thoroughly idea
extremely

Scoring Legend:
10 pts.=90% 7 pts.=84% 4 pts.=78% 1 pt.=72%
9pts.= 88% 6 pts.=82% 3 pts.=76% 0pt.=70%
8 pts.=86% 5 pts.=80% 2 pts.=74%

9pts.= 98
References:
en.wikipedia.org/wiki/Standard_operating_procedure
emaint.com/works/what-is-a-work-order/
https://advisera.com/9001academy/knowledgebase/quality-certification/#
https://en.wikipedia.org/wiki/Type_approval#
https://asq.org/quality-resources/learn-
aboutstandards?fbclid=IwAR2vE4XeyDENF6hPptefULjtEJwx2SpvE7GgB-
1D_Pme48PJnguwlzuhCAw#0
http://www.bps.dti.gov.ph/index.php/product-certification/ps-and-icc-marks
Wikipedia
computer dictionary

25
https://www.diffen.com/difference/Quality_Assurance_vs_Quality_Control#

Acknowledgements

Writer: LEONIE B. PALLONES

TIII-Ramon Magsaysay High School

Editor: MICHAEL DG. OMBAO

MT II- Ramon Magsaysay High School
PERLITO N. MALAYA
Head Teacher VI, Ramon Magsaysay High School

Reviewer: PERLITO N. MALAYA

Head Teacher VI, Ramon Magsaysay High School

ARIEL D. TOSIO
Education Program Supervisor, TLE-Vocational
AQUILINA TIAMA
Education Program Supervisor

Management Team: MARIA MAGDALENA M. LIM, CESO V

Schools Division Superintendent

AIDA H. RONDILLA
Chief, Curriculum Implementation Division

LUCKY S. CARPIO
Division EPS in Charge of LRMS
Division ADM Coordinator

LADY HANNAH C. GILLO

Librarian II-LRMS

26
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