Republic of the Philippines

Department of Education
Regional Office IX, Zamboanga Peninsula

10
9/11 Zest for Progress
Z Peal of artnership

TLE
Computer Systems Servicing
Quarter 4 - Module 5
Network Fault Diagnosis

Name of Learner: ________________________

Grade & Section: ________________________
Name of School : ________________________

1
TLE-ICT Computer Systems Servicing
Alternative Delivery Mode
Quarter 4 – Module 5 – Network Faults Diagnosis

First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist
in any work of the Government of the Philippines. However, prior approval of
the government agency or office wherein the work is created shall be
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among other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

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publisher and authors do not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Hazel P. Bacasmo

Reviewer’s Name: Evelyn C. Labad EdD, Nilda Y. Galaura EdD

Editor: James L. Colaljo MAEM

Illustrators: Vincent Hersel E. Murcia

Joevic R. Pasilan

Layout Artists: Vincent Hersel E. Murcia

Joevic R. Pasilan

Management Team: SDS: Ma. Liza R. Tabilon EdD, CESO V

ASDS: Judith V. Romaguera EdD
OIC-ASDS: Ma. Judelyn J. Ramos EdD
OIC-ASDS: Armando P. Gumapon EdD
CID Chief: Lilia E. Abello EdD
LR : Evelyn C. Labad EdD
PSDS: Ma. Theresa M. Imperial EdD
Principal: Nilda Y. Galaura EdD

Printed in the Philippines by ________________________________

Department of Education – Region IX
Office Address: ____________________________________________
____________________________________________
Telefax: ____________________________________________
E-mail Address: ____________________________________________

2
 TLE 10 – Computer Systems Servicing
Quarter 4, Summative Test 2

Name: __________________________________________ Grade & Section: __________________

Test I - Multiple Choice

Direction: Write the letter that corresponds your answer on the space provided before the number.

_______ 1. It is an important component in managing your computer network.

a. Network Maintenance b. Documentation
c. Network Security d. Proactive Maintenance

_______ 2. What is referred to an item that is taken in different forms by different organizations?
a. Network Maintenance b. Documentation
c. Network Security d. Proactive Maintenance

_______ 3. What is referred to an integral component of network operation and maintenance?

a. Network Maintenance b. Documentation
c. Network Security d. Proactive Maintenance

_______ 4. What is referred to one of the core facilitators of an effective network maintenance solution or
strategy?
a. Network Maintenance b. Documentation
c. Network Security d. Proactive Maintenance

_______ 5. What is used to define maintenance tasks required on the network, prioritized and organize those
tasks?
a. Network Configuration b. Network Maintenance
c. Network Monitoring d. Network Troubleshooting

_______ 6. It requires an organized and logical approach when handling computer and components.
a. Configuration b. Maintenance c. Monitoring d. Troubleshooting

_______ 7. It is the copy of data on a computer or hard drive that is saved to an external media.
a. Copy b. Store c. Backup d. Save

_______ 8. Which of the following statements are examples of network maintenance task?
a. Documenting the network b. Installing, configuring hardware and software
c. Troubleshooting network problems d. All of the above mention

_______ 9. Which of the following procedures are commonly performed for network system maintenance?
a. Configuration Changes b. Replacement of hardware
c. Sofware Updates d. All of the above mention

_______ 10. Which of the following items are examples of an external media?
a. CD/DVD b. External Drive
c. Flash Drive d. All of the above mention

_______ 11. How long should a device be left off before turning it back on?
a. 60 Seconds b. 60 minutes c. 2 minutes d. 1 Second

_______ 12. What is referred to the router’s IP?

a. Default Gateway b. Subnet Mask c. IPv6 Add d. IPv4 Add

_______ 13. What is the problem if the router is working fine and the IP address starts with something other
than 16p, but still you cannot connect to the network?
a. Monitor and Keyboard b. Router and Internet
c. Globe or Smart d. PLDT

_______ 14. What command is used to determine whether there is a problem with the server you are trying to
connect to?
a. nslookup b. mslookup c. inlookup d. ipconfig

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_______ 15. What does PING stand for?
a. Packet InterNet Groper b. Pocket InterNet Groper
c. Packet InterNet Grouper d. Pocket InterNet Grouper

_______ 16. What command is used to test the ability of the source computer to reach a specified destination
computer?
a. configuration b. ipconfig c. ping d. mslookup

_______ 17. Which of the following utilities will produce the results printed below?
Tracing route to 172.30.9.78 over a maximum of 30 hops
1 <1 ms <1 ms 172.30.0.78
a. review database log b. ping c. configuration d. tracert

_______ 18. A technician is troubleshooting a network data transmission issue. Possible diagnostic means was
carried out. When he checked on the database, it is full. What did he do to solve the issue?
a. review database log b. ping c. configuration d. tracert

_______ 19. Which of the following can be issued from the command line to determine whether there is a
problem with the server you are trying to connect to?
a. nslookup b. mslookup c. inlookup d. ipconfig

_______ 20. A network technician determines that two dynamically assigned workstations have duplicate IP
addresses. Which of the following commands should the technician use to correct this problem?
a. nslookup b. mslookup c. inlookup d. ipconfig

Good Luck!!!
Sir Lance…..

TLE 10 – Computer Systems Servicing

Quarter 4, Performance Task 2
Instruction: Do this performance task in a long size bond paper. Do not forget to write you name, Year and
Section, TLE Specialization, Quarter number and Performance Task number.
1. Enumerate and explain the procedure in maintaining network system.
2. Enumerate and explain the simple network troubleshooting steps.

RUBRICS IN ASSESSING YOUR OUTPUT

Performace Level (Points)
Criteria
5 points 3 points 1 point
Less than 5 Less than 3
5 procedure in
Enumeration and procedure in procedure in
maintaining network
explaination of the maintaining network maintaining network
system were
procedure in maintaining system were system were
enumerated and
network system enumerated and enumerated and
explained
explained explained
Less than 7 simple Less than 3 simple
7 simple network
Enumeration and network network
troubleshooting
explaination of the simple troubleshooting troubleshooting
steps were
network troubleshooting steps were steps were
enumerated and
steps. enumerated and enumerated and
explained
explained explained
Readable but
Output is very neat Readable but has
Neatness of work contains some
and readable many erasures
erasures

Output submitted on Output submitted

Output submitted
Timeliness or before June 18, beyond June 25,
after June 18, 2021
2021 2021

2
 What I Know

Before starting with this module, let us measure what you already know about
Network Faults Dignosis.

Multiple Choice
Direction: Write the letter that corresponds your answer on the space provided before the
number.

_______ 1. What protocol does ping uses?

a. IP b. TCP c. ICMP d. IGMP

_______ 2. What term we used to refer a task of determining a fault in a computer system
and its network?
a. Fault Testing b. Fault Isolation
c. Fault Diagnosis d. Fault Diagnostics

_______ 3. What does ping loopback address do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the IP communication between the local host is working.

_______ 4. What does ping <local host IP Address> do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the remote server and remote physical network is working.

_______ 5. What does ping <remote server> do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the remote server and remote physical network is working.

_______ 6. If you wanted to verify if the TCP drivers is not corrupted on a user’s
computer, what would you do?
a. ping 127.0.0.0
b. ping 127.0.0.1
c. ping 1.0.0.127
d. ping 127.0.0.255

_______ 7. What is the indication that will be shown when the problem is about the host
name is type incorrectly?
a. Request timed Out
b. Unknown host
c. Destination hose unreachable
d. Error

1
_______ 8. What is the indication that will be shown when the problem is about the
routing table of the destination host?
a. Request timed Out
b. Unknown host
c. Destination hose unreachable
d. Error

_______ 9. What is the indication that will be shown when the problem is about the local
system route to the desired destination?
a. Request timed Out
b. Unknown host
c. Destination hose unreachable
d. Error

_______ 10. What is the indication that will be shown when the problem is about the
remote router route to the destination?
a. Request timed Out
b. Unknown host
c. Destination hose unreachable
d. Error

2
 What’s New

Lesson
Network Fault Diagnosis
1
How do we determine the problem of the network?

Figure 1 Network Layer - OSI Model

Diagnosing network starts at the transport layer of the OSI Model. The
Internet Control Message Protocol of the Transmission Control Protocol / Internet
Protocol (TCP/IP) under transport layer is the one that performs diagnostics. A
networking device, such as router, sends an ICMP source-quenched packet to a host
that request a slowdown in the data transfer. An important diagnostic tool within the
ICMP protocol is ping, the packet Internet groper.

ping

The ping command is used to verify connectivity with another with another
host in the network. The destination host could be in a LAN, or on the internet. It
uses a series of echo requests and the networking device receiving the echo requests
responds with a series of echo replies to test a network connection. Anyone on the
network can run these basic ping tests commonly to verify the connection between
two computers is working and measure the current connection performance.

In doing ping, do the following.

1. Open the command prompt

3
 2. In the command prompt, type ping followed by an IP address or a website
address then press Enter key to execute the command.

User’s Complain: The User’s Computer Cannot Connect to the Server

Using the user's computer, do the following steps:

Step 1. use ping 127.0.0.1

It is also called ping loopback address because your computer trying to
talk to itself. Technically, it means that the operating system loops it back to
itself without having any interference of network interface controller (NIC). This
is to check if IP Stack is initialized. If failed and returns a message “unable to
contact IP driver, error code 2”, the cause of the problem is IP Stack failure,
because either the network adapter is not working, TCP drivers are corrupted
or another service is interfering with IP. Action to be taken, reinstall TCP/IP on
the host.

Figure 2 ping 127.0.0.1

The image above shows the output of ping 127.0.0.1.

Step 2. use ping <local host IP Address>

This will ping the IP address of a device like a local computer, remote
server or any client that receives an IP address to verify that it is reachable and
that you can communicate with it properly. Technically, this check if NIC or
Network Interface Card is functioning. Before you do this make sure LAN cable
is properly plugged into NIC. You will know if it succeeded if the IP protocol
stack on the host can communicate to the NIC via the LAN driver. It fails when
NIC is not functioning. This time you need to replace the NIC.

Step 3. ping <default gateway>

This is to check the local physical network from NIC to router. Checking
fails, the cause is local physical network problem. So, you need to check the
physical connectivity.

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 The image below shows the output.

Figure 3 ping 192.168.1.1

Step 4. ping <remote server>

This is to check if there is IP communication between the local host and

if the remote server and the remote physical network is working. If this fails,
you need to go to the server and work through steps 1 through 3 until you
find what is the problem.

Step 5. Check DNS setting

If the user still cannot communicate to server after steps 1 to 4, you

need to check Domain Name Systems (DNS) setting.

Source: Lammle, Todd. CompTIA Network ® Deluxe Study Guide. Indianapolis,

Indiana: Wiley Publishing, Inc., 2009.

The following are the indication that the network communication failed:

1. Request Timed Out

This message indicates that no reply messages were received within the
default time of 1 second.

Action needs to be done: Check the routing table of the destination host to see
whether it has a route to the sending host before checking tables at the routers.

2. Unknown host.
This error message indicates that the requested host name cannot be
resolved to its IP address;

Action needs to be done: Check that the name is entered correctly and that
the DNS servers can resolve it.

3. Destination host unreachable

This message indicates one of three problems:
a. The local system has no route to the desired destination
If the message is simply "Destination Host Unreachable"

Action needs to be done: Use the Route utility to check the local
routing table.

5
 b. A remote router reports that it has no route to the destination.
If the message is "Reply From < IP address >: Destination Host
Unreachable,"

Action needs to be done: Use the appropriate utility or facility to

check the IP routing table of the router assigned the IP address of < IP
address >.

c. If you pinged using an IP address,

Action needs to be done: retry it with a host name to ensure that the
IP address you tried is correct.

What’s More

Activity 1
Direction: Supply the Transport Layers of OSI.

1: ___________________________________________________

2: ___________________________________________________

3: ___________________________________________________

4: ___________________________________________________

5: ___________________________________________________

6: ___________________________________________________

7: ___________________________________________________

6
 Assessment

Multiple Choice
Direction: Write the letter that corresponds your answer on the space provided before the
number.

_______ 1. What protocol does ping uses?

a. IP b. TCP c. ICMP d. IGMP

_______ 2. What term we used to refer a task of determining a fault in a computer system
and its network?
a. Fault Testing b. Fault Isolation
c. Fault Diagnosis d. Fault Diagnostics

_______ 3. What does ping loopback address do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the IP communication between the local host is working.

_______ 4. What does ping <local host IP Address> do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the remote server and remote physical network is working.

_______ 5. What does ping <remote server> do?

a. Determine if the cause problem is IP Stack failure
b. Determine if network interference control (NIC) is functioning.
c. Determine if the cause of the problem is the local physical network.
d. Determine if the remote server and remote physical network is working.

_______ 6. If you wanted to verify if the TCP drivers is not corrupted on a user’s
computer, what would you do?
a. ping 127.0.0.0 b. ping 127.0.0.1
c. ping 1.0.0.127 d. ping 127.0.0.255

_______ 7. What is the indication that will be shown when the problem is about the host
name is type incorrectly?
a. Request timed Out b. Unknown host
c. Destination hose unreachable d. Error

_______ 8. What is the indication that will be shown when the problem is about the
routing table of the destination host?
a. Request timed Out b. Unknown host
c. Destination hose unreachable d. Error

_______ 9. What is the indication that will be shown when the problem is about the local
system route to the desired destination?
a. Request timed Out b. Unknown host
c. Destination hose unreachable d. Error

_______ 10. What is the indication that will be shown when the problem is about the
remote router route to the destination?
a. Request timed Out b. Unknown host
c. Destination hose unreachable d. Error

7
 8
Assessment: What’s More: What I know:
1. C 1. Application Layer 1. C
2. C 2. Presentation Layer 2. C
3. A 3. Session Layer 3. A
4. B 4. B
4. Transport Layer
5. D 5. D
5. Network Layer
6. B 6. B
6. Data Link Layer
7. B 7. B
8. A
7. Physical Layer 8. A
9. C 9. C
10.C 10.C
Answer Key
References

• “12 Best Network Diagnostics Tools & Troubleshooting Software.”

Comparitech, April 27, 2020. Available from:
https://www.comparitech.com/net-admin/network-troubleshooting-tools/
[Accessed 20 June 2020].
• C, Published: by Kate, and Kate C. “Creating Windows Server 2008 System
Restore Point.” MSP360 Blog, November 14, 2018. Available from:
https://www.msp360 .com/resources/blog/windows-server-2008-system-
restore-point/ [Accessed 15 June 2020].
• “Cisco Press.” > Objectives | Cisco Press, March 12, 2012. Available from:
https:// www.ciscopress.com/articles/article.asp?p=2086239&seqNum=4 IT
[Accessed 12 June 2020].
• “How to Maintain Your Server.” Boost IT, May 15, 2020. Available from:
https://www .boostitco.com/how-to-maintain-your-server/ [Accessed 12
June 2020].

9
 Region IX: Zamboanga Peninsula Hymn – Our Eden Land
Here the trees and flowers bloom Gallant men And Ladies fair Cebuanos, Ilocanos, Subanons, Boholanos, Ilongos,
Here the breezes gently Blow, Linger with love and care All of them are proud and true
Here the birds sing Merrily, Golden beams of sunrise and sunset Region IX our Eden Land
The liberty forever Stays, Are visions you’ll never forget
Oh! That’s Region IX Region IX
Our..
Here the Badjaos roam the seas Hardworking people Abound, Eden...
Here the Samals live in peace Every valleys and Dale Land...
Here the Tausogs thrive so free Zamboangueños, Tagalogs, Bicolanos,
With the Yakans in unity

My Final Farewell
Farewell, dear Fatherland, clime of the sun caress'd Let the sun draw the vapors up to the sky,
Pearl of the Orient seas, our Eden lost!, And heavenward in purity bear my tardy protest
Gladly now I go to give thee this faded life's best, Let some kind soul o 'er my untimely fate sigh,
And were it brighter, fresher, or more blest And in the still evening a prayer be lifted on high
Still would I give it thee, nor count the cost. From thee, 0 my country, that in God I may rest.

On the field of battle, 'mid the frenzy of fight, Pray for all those that hapless have died,
Others have given their lives, without doubt or heed; For all who have suffered the unmeasur'd pain;
The place matters not-cypress or laurel or lily white, For our mothers that bitterly their woes have cried,
Scaffold or open plain, combat or martyrdom's plight, For widows and orphans, for captives by torture tried
T is ever the same, to serve our home and country's need. And then for thyself that redemption thou mayst gain

I die just when I see the dawn break, And whe n the d ark nig ht wr ap s the gr ave y ar d ar ound
Through the gloom of night, to herald the day; With only the d e ad in the ir v ig il to s e e
And if color is lacking my blood thou shalt take, B re ak not m y re p os e or the m ys tery p r of ound
Pour'd out at need for thy dear sake And pe rc hanc e thou m ays t he ar a s ad hym n re s ound
To dye with its crimson the waking ray. ' T is I, O my c ountry, r aising a s ong unto the e .

My dreams, when life first opened to me, And ev e n my g rav e is r em em be re d no m ore

My dreams, when the hopes of youth beat high, Unm ark 'd by ne ve r a c r os s nor a stone
Were to see thy lov'd face, O gem of the Orient sea Le t the plow s we ep thr oug h it, the sp ade tur n it o' er
From gloom and grief, from care and sorrow free; That m y as hes m ay c arp e t e ar thly f loor,
No blush on thy brow, no tear in thine eye. B ef ore into nothing nes s at las t the y are b lown.

Dream of my life, my living and burning desire, The n will ob liv ion br ing to me no c ar e
All hail ! cries the soul that is now to take flight; As ove r thy v ale s and p lains I s we e p;
All hail ! And sweet it is for thee to expire ; Thr ob b ing and c le anse d in thy s p ace and air
To die for thy sake, that thou mayst aspire; With c olor and lig ht, with s ong and lame nt I f are ,
And sleep in thy bosom eternity's long night. Ev e r re p e ating the f aith that I k ee p .

If over my grave some day thou seest grow, M y F athe rland ad or' d, that s ad n e ss to my sor r ow le nd s
In the grassy sod, a humble flower, B e lov ed F ilip inas, he ar now m y las t g ood -b y!
Draw it to thy lips and kiss my soul so, I g ive the e all: p are nts and k indr ed and f r iend s
While I may feel on my brow in the cold tomb below F or I g o wher e no s lav e be f or e the op pr es s or b e nds ,
The touch of thy tenderness, thy breath's warm power. Whe r e f aith c an ne ve r kill, and God r e ig ns e ' er on hig h!

Let the moon beam over me soft and serene, F are well to y ou all, f r om m y s oul tor n away,
Let the dawn shed over me its radiant flashes, F rie nds of m y c hild hood in the home disp oss e ss ed !
Let the wind with sad lament over me keen ; Giv e thanks that I re s t fr om the we ar is om e d ay !
And if on my cross a bird should be seen, F are well to the e, too, s we e t f rie nd that lig hte ne d m y way;
Let it trill there its hymn of peace to my ashes. B e lov ed cre ature s all, f are well! I n d e ath ther e is re s t!

I Am a Filipino, by Carlos P. Romulo

I am a Filipino–inheritor of a glorious past, hostage to the uncertain I am a Filipino, child of the marriage of the East and the West. The
future. As such I must prove equal to a two-fold task–the task of East, with its languor and mysticism, its passivity and endurance,
meeting my responsibility to the past, and the task of performing my was my mother, and my sire was the West that came thundering
obligation to the future. across the seas with the Cross and Sword and the Machine. I am of
I sprung from a hardy race, child many generations removed of the East, an eager participant in its spirit, and in its struggles for
ancient Malayan pioneers. Across the centuries the memory comes liberation from the imperialist yoke. But I also know that the East
rushing back to me: of brown-skinned men putting out to sea in must awake from its centuried sleep, shake off the lethargy that has
ships that were as frail as their hearts were stout. Over the sea I see bound his limbs, and start moving where destiny awaits.
them come, borne upon the billowing wave and the whistling wind, I am a Filipino, and this is my inheritance. What pledge shall I give
carried upon the mighty swell of hope–hope in the free abundance of that I may prove worthy of my inheritance? I shall give the pledge that
new land that was to be their home and their children’s forever. has come ringing down the corridors of the centuries, and it shall be
I am a Filipino. In my blood runs the immortal seed of heroes–seed compounded of the joyous cries of my Malayan forebears when first
that flowered down the centuries in deeds of courage and defiance. they saw the contours of this land loom before their eyes, of the battle
In my veins yet pulses the same hot blood that sent Lapulapu to cries that have resounded in every field of combat from Mactan to
battle against the first invader of this land, that nerved Lakandula in Tirad Pass, of the voices of my people when they sing:
the combat against the alien foe, that drove Diego Silang and “I am a Filipino born to freedom, and I shall not rest until freedom
Dagohoy into rebellion against the foreign oppressor. shall have been added unto my inheritance—for myself and my
The seed I bear within me is an immortal seed. It is the mark of my children and my children’s children—forever.”
manhood, the symbol of dignity as a human being. Like the seeds
that were once buried in the tomb of Tutankhamen many thousand
years ago, it shall grow and flower and bear fruit again. It is the
insignia of my race, and my generation is but a stage in the
unending search of my people for freedom and happiness. 10