Senior High School

Computer System Servicing

Quarter 1 - Module 1
Applying Quality Standards:
Assess Quality of Received Materials

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 Senior High School

Computer System Servicing NC II

Quarter 1 - Module 1
Applying Quality Standards:
Assess Quality of Received Materials

This instructional material was collaboratively developed and reviewed

by educators from public and private schools, colleges, and or/universities. We
encourage teachers and other education stakeholders to email their feedback,
comments, and recommendations to the Department of Education at action@
deped.gov.ph.

We value your feedback and recommendations.

Department of Education ● Republic of the Philippines

FAIR USE AND CONTENTS DISCLAIMER: This Self Learning Module (SLM) is for
educational purposes only. Borrowed materials (i.e., songs, stories, poems,
pictures, photos, brand names, trademarks, etc.) included in these modules are
owned by their respective copyright holders. The publisher and authors do not
represent nor claim ownership over them. Sincerest appreciation to those who made
significant contributions to these modules.
Computer System Servicing – Grade 12
Alternative Delivery Mode
Quarter 1 - Module 1: Applying Quality Standards
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of
the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of royalty.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this book are owned by their respective copyright holders. Every
effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Published by the Department of Education – Division of Cagayan de Oro Schools

Division Superintendent: Dr. Cherry Mae L. Limbaco, CESO V

Development Team of the Module

Author/s: Jackielyn A. Angcol, MSIT

Cherry Mae A. Andilab
Evaluator/s: Chemby Mae S. Pequiro
Reviewers: Jufel S. Gutang
Zsa-Zsa S. Daug
Jessica B. Cunado
Illustrator and Layout Artists:
Jackielyn A. Agcol
Cherry Mae A. Andilab
Management Team
Chairperson: Cherry Mae L. Limbaco, PhD, CESO V
Schools Division Superintendent
Co-Chairperson: Alicia E. Anghay, PhD., CESE
Assistant Schools Division Superintendent
Members:: Lorebina C. Carrasco, OIC-CID Chief
Ray O. Maghuyop, EPS - Math
Joel D. Potane, LRMS Manager
Lanie O. Signo, Librarian II
Gemma Pajayon, PDO II

Printed in the Philippines by

Department of Education – Bureau of Learning Resources (DepEd-BLR)
Office Address: Fr. William F. Masterson Ave., Upper Balulang, Cagayan de Oro
Telefax: (08822)855-0048
E-mail Address: cagayandeoro.city@deped.gov.
 Table of Contents

What This Module is About ………………………………………... i

What I Need to Know ………………………………………... i

How to Learn from this Module ………………………………………... ii

Icons of this Module ………………………………………... ii

What I Know ………………………………………... iii – iv

Lesson 1:
Assessed Quality of Received Materials

What’s New ………………………………………... 1

What Is It ………………………………………... 1-2
What’s More ………………………………………... 3–4

Lesson 2:
Product Receiving Process

What’s New ………………………………………... 5

What Is It ………………………………………... 5–6
What’s More ………………………………………... 6–7
What I Have Learned ………………………………………... 8
What I Can DO ………………………………………... 8–9

Summary ………………………………………... 9

Assessment ………………………………………... 10 – 11

Answer Key ………………………………………... 12

References ………………………………………... 13
What This Module Is About

This module contains information and suggested learning activities on

Computer Systems Servicing. It includes training materials and activities for you to
complete.

Completion of this module will help you better understand the succeeding
modules on Computer Systems Servicing.

This module consists of 2 lessons. Each lesson contains learning activities

supported by concept notes in the What Is It section. Before you perform the learning
activities, read the What Is It section provided to ascertain to yourself and your teacher
that you have acquired the knowledge necessary to perform the skill portion of the
particular learning outcome.

Upon completion of this module, submit your portfolio to your teacher for the
checking of your achievement of knowledge and skills requirement of this module.

What I Need to Know

LO 1 Assess Quality of Received Materials

1.1 Obtain work instruction in accordance with standard operating procedures

1.2 Check the received materials against workplace standards and

specifications

1.3 Identify and isolate faulty materials related to work

1.4 Record and/ or report defects and any identified causes to the supervisor
concerned in accordance with workplace procedures

i
How to Learn from this Module
To achieve the objectives cited above, you are to do the following:
• Take your time reading the lessons carefully.
• Follow the directions and/or instructions in the activities and exercises diligently.
• Answer all the given tests and exercises.

Icons of this Module

What I Need to This part contains learning objectives that are set
Know for you to learn as you go along the module.

What I know This is an assessment as to your level of

knowledge to the subject matter at hand,
meant specifically to gauge prior related
Knowledge
What’s In This part connects previous lesson with that
of the current one.

What’s New An introduction of the new lesson through

various activities, before it will be presented
to you

What is It These are discussions of the activities as a

way to deepen your discovery and under-
standing of the concept.

What’s More These are follow-up activities that are in-

tended for you to practice further in order to
master the competencies.

What I Have Activities designed to process what you

Learned have learned from the lesson

What I can do These are tasks that are designed to show-

case your skills and knowledge gained, and
applied into real-life concerns and situations.

ii
 What I Know

Assessment (Pre – Test)

Multiple Choice.

Direction: Select the best answer for each question. Write your answer on a separate sheet
of paper.

1. Which factor should be considered when choosing the right material for a certain project?

A. Brand of the material C. Popularity of the material

B. Cost of material D. Source of the material

2. Which is considered as the most important factor when choosing materials to buy?

A. cost C. quality
B. demand D. suitability

3. Which task must be done first when receiving materials?

A. check the items for any defects

B. make an inventory report of the items received
C. match the packing slip to the items received
D. sign the delivery form immediately

4. People look for products that meet their standards and budget without compromising the
quality of their work. Which factor in choosing the right material is being described?

A. Cost of material C. Selection of material

B. Reliability of Material D. Testing of material

5. It means that you can be sure that it will perform its function well, will operate safely and will
give the best it could give.

A. low cost C. reliable

B. of good quality D. suitable for the application/purposes

6. Which does NOT describe a good quality product?

A. cheap C. long-lasting
B. follows certain standards D. safe to use

7. When should we return the goods received to the supplier?

A. If our company cannot afford to pay the goods received

B. If the supplier company is in close competition with our company
C. If there are defective goods received
D. If we have found better goods to replace the ones we received

iii
8. What is the purpose of an inventory report?

A. To identify training needs and indicate possible weaknesses in procedure

B. To monitor how many materials are already on hand
C. To monitor the efficiency of the suppliers
D. A and B

9. In what factor when choosing the right material does performing failure analysis done?

A. Cost of material
B. Reliability of Material
C. Selection of material
D. Testing of material

10. Buyers choose a material that has great quality and has been known in the market. Which
factor in choosing the right material is being described?

A. Cost of material
B. Reliability of Material
C. Selection of material
D. Testing of material

iv
 Lesson
Assessed Quality of
1 Received Materials

What’s New

Activity 1. Essay
Answer the given question below. Write your answer on a separate sheet of paper.
1. What does Good Quality mean?
___________________________________________________________________
___________________________________________________________________
__________________________________________________________________________

What Is It

Assess Quality of Received Materials

The student must relate material properties to product and process quality. These are the
factors that must be taken into consideration when choosing the right material for their
components and assemblies:

1. Selection of material

Material selection is one of the most common tasks for design engineering. The ability to
assess the material’s impact on the performance of a product is crucial for reliable
performance. Sometimes, buyers are also considering the label or name of the company
which are producing great quality of materials and are known in the market. Examples are the
name HP for printer and Intel for some computer hardware.

2. Testing of material

The testing of material properties is widely understood to be the key to obtaining data for
a project, performing failure analysis, or understanding material interactions. Material testing
also provides information on the quality of incoming and outgoing products. Inspection test
equipment and techniques are demonstrated for a wide range of materials and assemblies
during the class. This provides the participants with both knowledge of the common failure
modes.

1
 3. Cost of material

The cost of material is also considered when buying or selecting materials for a specific
project. The amount may vary but never taken for granted the quality and the reliability of the
material. Will you buy material which is less expensive but worst in quality? Will you buy
material which you cannot afford? People look for places which can meet their standards and
right cost for materials

Characteristic of common materials for increased security is also a great factor

in the design and planning process. Evaluation of longevity criteria and
assessment of site environmental factors are vital to project planning. Specific
knowledge about the project and general common sense must dictate design
and material selection. Although many materials can offer enhanced
protection, often the most cost-efficient and readily available material that
provides reasonable life expectancy for the project must be considered.

Before planning and designing takes place, you should evaluate the material options and
system requirements of your project.

The characteristic of the materials to be used for specific project must be:

ü of good quality

This is the most important factor when choosing materials to buy. Products with good
quality are long-lasting and safe to use because you know that it follow certain standards
before being commercialized.

ü reliable

It means that you can be sure that it will perform its function well, will operate safely and
will give the best it could give.

ü suitable for the application/purposes

Choose the materials which are very necessary to make the project possible. Making a list
of products/materials to buy is a good trait of a wise consumer. Products which are not to be
used must be crossed out.

ü low cost

It doesn’t mean that you will choose for the less expensive one and exclude the quality.
Low cost means you can afford to buy the materials without hurting your pocket and being
assured of better quality.

2
 What’s More

Activity 2. Printer Preference

DIRECTION: Choose one (1) printer you want to purchase based on the factors discussed
in the lesson. State your reasons why you choose it.

A. HP Deskjet 2620 B. EPSON L3110 3 in 1 Printer

Price: ₱3,705.00 Price: ₱7,500.00

Specifications: Specifications:

• Inkjet printer • Inkjet printer

• Print, scan, copy / Wireless • Print, scan, copy
• Printing resolution: 4800 x 1200 dpi • Dye ink print resolution: 5,760 x
color 1,440
• Print speed: 7.5 ppm Black and 5.5 • Printing Resolution: 5760 dpi
ppm Color • Print speed: 33 ppm Blk / 15 ppm
• Print size: up to Legal size colour draft text
• Scan and copy up to A4 size only • Print size: up to Legal size
• Scan and copy up to A4 Size

C. CANON G1010 D. BROTHER DCP-T310 3IN1 Printer

Price: ₱4,800.00
Specifications: Price: ₱7,900.00
Specifications:
• Refillable inkjet printer
• Print only • Inkjet printer
• Print resolution: 4800 x 1200 dpi • Print, scan, copy
• Print speed: up to 8.8ipm (mono) / • Print resolution: Up to 1,200 x
5.0ipm (colour) 2,400dpi
• Print size: up to Legal size • Print speed: 12ipm
• Print size: A4, Letter, Executive, A5,
A6

3
 Write your answers below:
Printer name: Reasons:
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________
____________________________

4
 Lesson
Product Receiving
2 Process

What’s New

Activity 3. Case Scenario Analysis

Answer the given questions based on the scenario given. Write your answer on a separate
sheet of paper.

Eileen is an employee of ABC Trading. She is assigned to make reports on the products
received by their company.

Their company purchased and received 100 pieces of USB flash drives from DEF
Corporation. She noticed that there are 10 pieces of defective USB flash drives.

Based on the given scenario, choose one (1) best solution on how Eileen should deal
with the problem. Explain in two to three sentences why you have chosen that solution.

Solution 1: Eileen should return the 10 pieces of defective USB flash drives to the supplier.
Solution 2: Eileen should repair the 10 pieces of defective USB flash drives.
Solution 3: Eileen should include the 10 pieces of defective USB flash drives together with the
functional USB flash drives and let it be sold altogether.

What Is It

Product Receiving Process

A. Receiving Materials:

1. Match the packing slip to the items received and ensure that the materials are destined
on your department.
2. Receive the materials indicated on the purchase order with regard to quantity and
discount.
3. Check if the materials are in acceptable condition.
4. Check if the terms regarding installation and/or set-up of equipment are met.

5
B. Receiving Reports

Whenever goods are received:

1. The person receiving the goods must document it using the administrative software.
He/she must record that all goods were received for each requisition before any
payment can be made to the vendor.

2. The assigned staff must note any exceptions so that partial payments can be
processed or defective goods can be returned.

C. Return of Merchandise

When the merchandise received is incomplete or defective, the supervisor will return
the materials to the supplier or to the store where it was bought and make arrangements with
the vendor for replacement.

D. Make an Inventory Report of the Materials

All materials received must be listed and be reported to monitor how many materials
are already on hand, purchased, or damaged. Effective management checks are an important
means of providing assurance of the integrity and security of the benefit processes. They are
also useful in identifying training needs; indicating possible weaknesses in procedure and
ensuring the section meets its accuracy target set for Best Value Performance Indicators
purposes.

What’s More

Activity 4. Log and Assessment Report

Instructions:

In this activity, your teacher will serve as the assessor. You are assigned as the Quality
checker for the Month of August. Make a Log Report and Assessment Report using the
Delivered Items below. Make sure you will record all the items listed and if they were in good
condition or not.

As a Quality checker, you will record the date of receipt, name of the materials
purchased, quantity, official receipt number, and sign your name afterwards. You will identify
if the materials are in good condition or damaged and /or in need of replacement. This will be
recorded on the Assessment Report. After you have completed all the reports, the assessor
will check if you have provided all the data needed in the reports.

Copy and the answer the following Log Report and Assessment Report on a separate
sheet of paper. Fill up with necessary data based on the Delivered Items.

6
Log Report (to be completed by the Quality checker)

Date O.R. # Item Name Quantity Signature Quality

Received Checker

Assessment Report (to be completed by the Quality checker)

Quality Checker:

Item Name Total no. in Good Total no. of Errors Comments

Condition

DELIVERED ITEMS

1. Date received: Aug 9, 2020

- 5 pcs Hard disk, 2 pcs 128MB SDRAM memory chips
- Received from Jun Salcedo (PC chain)
- OR #20256
- Found out that 1 Hard disk has error need for replacement

2. Date received: Aug 9, 2020

– 10 pcs Refill ink cartridge from STARINK Shop
- OR# 5623

3. Date received: Aug 9, 2020

- 10 PS/2 keyboard, 10 Optic mouse, 2 power supply
- Received from Allan Rivera (Octagon)
- OR#12544
- 3 defective keyboard need replacement

4. Date received: Aug 9, 2020

- 2 CD-ROM drive
- Received from Jun Salcedo (PC Chain)
- OR#20400

7
 What I Have Learned

Activity 5. Essay
11
Answer the given question in two to three paragraphs only. Write your answer based
on the rubric provided.

What is the importance of Quality Assessment for you as a consumer?

Rubric:
Criteria 5 4 3
Organization Presents ideas in Most ideas are Ideas are poorly
clear and logical expressed in a organized, making
manner clear and logical ideas unclear
manner
Relevance All statements are Most statements Only a few
relevant to the are relevant to the statements are
general idea being general idea being relevant to the
expressed expressed general idea being
expressed
Neatness No erasures in the A few erasures on Many erasures on
essay written the essay written the essay written

What I Can Do

Activity 6. Product Evaluation

List down 10 Items found in your home. Evaluate the product according to its durability, price,
quality, appearance and functionality.

Appearance refers to the overall design of an object.

Durability refers to the ability to withstand wear, pressure or damage.

Functionality refers to how well the item serves its purpose.

Price refers to the amount of money being paid in exchange to the effectiveness of the
product.

Quality refers to the reliability of the product to perform its intended function.

8
 Items Appearance Durability Functionality Price Quality Can it be
X or / X or / X or / X or X or / improved?
/ YES/NO
1.
2.
3
4
5
6
7
8
9
10

SUMMARY

The factors that must be taken into consideration when choosing the right material are:
selection of material, testing of material, and cost of material. There are also characteristics
of the materials to be used for a specific project that must be evaluated carefully. These
include its quality, reliability, suitability, and cost.

The product receiving process is being practiced especially in companies to keep track
of all products being placed into the warehouse or other assigned areas and to guarantee that
the exact products ordered are received and stored into the warehouse.

Once the materials are received, it is important to assess its quality. There are specific
procedures to follow during the receiving of materials, receiving of reports, returning of
merchandise, and making an inventory report of the materials. Following this process helps in
maintaining an efficient warehouse and in identifying any issues with suppliers.

9
 Assessment: (Post-Test)

Multiple Choice.

Direction: Select the best answer for each question. Write your answer on a separate sheet
of paper.

1. Which factor should be considered when choosing the right material for a certain project?

A. Cost of material C. Popularity of the material

B. Brand of the material D. Source of the material

2. Which is considered as the most important factor when choosing materials to buy?

A. cost C. quality
B. demand D. suitability

3. Which task must be done first when receiving materials?

A. match the packing slip to the items received

B. sign the delivery form immediately
C. make an inventory report of the items received
D. check the items for any defects

4. People look for products that meet their standards and budget without compromising the
quality of their work. Which factor in choosing the right material is being described?

A. Selection of material C. Cost of material

B. Testing of material D. Reliability of Material

5. It means that you can be sure that it will perform its function well, will operate safely and will
give the best it could give.

A. of good quality C. low cost

B. reliable D. suitable for the application/purposes

6. Which does NOT describe a good quality product?

A. cheap C. follows certain standards

B. long-lasting D. safe to use

7. When should we return the goods received to the supplier?

A. If we have found better goods to replace the ones we received

B. If there are defective goods received
C. If our company cannot afford to pay the goods received
D. If the supplier company is in close competition with our company

10
8. What is the purpose of an inventory report?

A. To identify training needs and indicate possible weaknesses in procedure

B. To monitor how many materials are already on hand
C. To monitor the efficiency of the suppliers
D. A and B

9. In what factor when choosing the right material does performing failure analysis belong?

A. Selection of material
B. Testing of material
C. Cost of material
D. Reliability of Material

10. Buyers choose a material that has great quality and has been known in the market. Which
factor in choosing the right material is being described?

A. Selection of material
B. Testing of material
C. Cost of material
D. Reliability of Material

11
12
What I Know (Pre – Test) Activity 1 Activity 2 Activity 3
1. B
2. C Answers may vary Answers may 5 points –
3. C vary depending Solution No. 1
4. A on the printer
5. C chosen by the 3 points –
6. A learner Solution No. 2 & 3
7. C
8. D
9. D
10. C
Activity 4
LOG REPORT
Date O.R. # Item Name Quantity Signature Quality Checker
Received
Aug. 9, 2020 20256 Hard disk 5 Student’s signature Student’s name
Aug. 9, 2020 20256 128MB SDRAM 2 Student’s signature Student’s name
Memory chips
Aug. 9, 2020 5623 Refill ink 10 Student’s signature Student’s name
cartridge
Aug. 9, 2020 12544 PS/2 keyboard 10 Student’s signature Student’s name
Aug. 9, 2020 12544 Optic mouse 10 Student’s signature Student’s name
Aug. 9, 2020 12544 Power supply 2 Student’s signature Student’s name
Aug. 9, 2020 20400 CD-Rom drive 2
ASSESSMENT REPORT
Date O.R. Item Name Quantity Signature Quality
Received # Checker
Aug. 9, 2020 20256 Hard disk 5 Student’s signature Student’s name
Aug. 9, 2020 20256 128MB SDRAM 2 Student’s signature Student’s name
Memory chips
Aug. 9, 2020 5623 Refill ink cartridge 10 Student’s signature Student’s name
Aug. 9, 2020 12544 PS/2 keyboard 10 Student’s signature Student’s name
Aug. 9, 2020 12544 Optic mouse 10 Student’s signature Student’s name
Aug. 9, 2020 12544 Power supply 2 Student’s signature Student’s name
Aug. 9, 2020 20400 CD-Rom drive 2
Activity 5 Activity 6 Post Test
1. A 6. A
Answers may vary Answers may vary 2. C 7. B
Use the rubric provided 3. A 8. D
4. C 9. B
5. B 10. A
Key to Answers
References

Books:

Mc Laughlin, Robert, Sasser, Susan Ralston, Fix your own PC. Philippines
Graphics Arts, Inc., Tandang Sora St., Caloocan City

Legaspi, Carlos, Caina, Mark Anthony Operate A Personal Computer. Dasmarinas

Computer Learning Center.

Websites:

Wikipedia 2021, Quality Management, accessed 25 May 2021,

<http://en.wikipedia.org/wiki/Quality_management>

Wikipedia 2021, Quality Control, accessed 25 May 2021,

<https://en.wikipedia.org/wiki/Quality_standard>

Breitz Technologies, HP DESKJET 2620 Printer, accessed 3 June 2020,

<https://Tinyurl.com/y7rmgl2y>

Courts 2020, EPSON L3110 ECOTANK AIO INKJET PRINTER, accessed 3 June 2020,
<https://Tinyurl.com/ycrxgg6j>

Brother 2021, DCP-T310, accessed 3 June 2020, <https://Tinyurl.com/y9u2wwg7>

Safer Storage Systems 2021, RECEIVING AND INSPECTING GOODS, accessed 25 May
2021, https://www.saferstoragesystems.com.au/receiving-and-inspecting-goods/

Course Hero, 2021, Characteristics of Materials Used in Specific Projects, accessed 25 May
2021, https://www.coursehero.com/file/80882890/1-Characteristics-of-Materials-Used-in-
Specific-Projectsdocx/

Croner-i 2020, Stock Control and Stores Management: In-depth, accessed 25 May 2021,
https://app.croneri.co.uk/topics/stock-control-and-stores-management/indepth

ScienceDirect 2021, Material Selection Process, accessed 25 May 2021,

<https://www.sciencedirect.com/topics/engineering/material-selection-process

13
 For inquiries and feedback, please write or call:

Department of Education – Bureau of Learning Resources (DepEd-BLR)

DepEd Division of Cagayan de Oro City
Fr. William F. Masterson Ave Upper Balulang Cagayan de Oro
Telefax: ((08822)855-0048
E-mail Address: cagayandeoro.city@deped.gov.ph