10

Republic of the Philippines

Department of Education
NATIONAL CAPITAL REGION
Misamis Street, Bago-Bantay, Quezon City

UNIFIED SUPPLEMENTARY LEARNING

MATERIALS (USLeM)

(COMPUTER SYSTEMS SERVICING NC II)

QUARTER 4 – MODULE 6

Development Team of the Module

Writers: Mr. Romeo T. Navarro Jr.

Content Editors: Mr. Gregorio S. Quineri
Language Editor: Dr. Valentina A. Ballesteros
Management Team: Wilfredo E. Cabral, Regional Director – NCR
Dr. Dominico C. Idanan, Schools Division Superintendent
Micah Pacheco, OIC-CLMD Chief – NCR, EPS Science NCR
Madeline Ann L. Diaz, CID Chief SDO MuntinlupaCity James A, Roldan, EPS
TLE – NCR
Dennis M. Mendoza, LR EPS – NCR
Nancy C. Mabunga, Librarian – NCR
Dr. Valentina A. Ballesteros, EPS-SDO Muntinlupa City
Dr. Gina U. Urquia, LR EPS SDO Muntinlupa City

This is a Government Property. Not For Sale

Sale
 UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
_________________________________________________________________________________
_ TROUBLESHOOTING AND REPAIR TECHNIQUES

EXPECTATIONS

At the end of the module, you should be able to:

1. troubleshoot and replace defective components;
2. install correct components with the use of diagnosing techniques; and 3.
establish an understanding on the context on the troubleshooting process.

PRE-TEST
Directions: Choose and write the letter of the correct answer on a separate sheet of paper.

1. It is paying close attention to details like being aware of the different noises.
A. being observant
B. checking cables
C. hardware settings
D. trial-and-error

2. What is the non-profit trade association known for its IT certification exams and test
preparation courses?
A. CompTIA
B. CSS
C. IT
D. TIA568B

3. It is documentation that allows you to go over the procedure that you encountered when
troubleshooting a device.
A. CompTIA 6-Step
B. maintenance
C. PC report
D. troubleshooting

4. What troubleshooting is the process of scanning, diagnosing, and resolving issues and
bugs in the software?
A. error
B. software
C. hardware
D. report

5. What is the most common used techniques in diagnosing an issue?

A. being observant
B. check cables
C. event viewer
D. trial-and-error
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UNIFIED SUPPLEMENTARY LEARNING
 MATERIALS Grade 10 – (ICT)
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6. It is a term to describe an issue or problem that causes a device not to function
properly. A. computer error
B. hardware error
C. physical error
D. software error

7. It is a form of problem solving, often applied to repair failed products or processes on a

device or a system.
A. checking
B. maintenance
C. report
D. troubleshooting

8. A step wherein you gather as much information from the customer.

A. determine the cause
B. document findings
C. identifying the problem
D. verify solution

9. What is the process of reviewing, diagnosing, and solving hardware-related

troubleshooting errors?
A. error
B. software
C. hardware
D. report

10. It is a term to describe a bug in the programs installed in the device that cause it to
slow down or crash.
A. computer error
B. hardware error
C. physical error
D. software error

LOOKING BACK
Directions: Use the clues below to fill in the crossword puzzle with the correct words. Write
your correct answer on a separate sheet of paper.

Down

1. a piece of software that give you the knowledge you need to be able to potentially repair
your own computer.
2. a utility allows you to benchmark your storage device.
3. an online web app that helps you fix stuck pixels.

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UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
_________________________________________________________________________________
 _ 4. it gives information on just about
everything on your computer.

Across
4. Performs basic diagnostics on
your computer.

BRIEF INTRODUCTION

Troubleshooting is a form of problem solving, often applied to repair failed products or

processes on a device or a system. It involves the following:

• Implementation of an action plan that will resolve the problem and prevent other
problems that can occur in the future.
• Process of diagnosing the device to identify the sources of the issues and problems.

PC troubleshooting is the systematic approach to solving problems related to personal

computer and devices.

Resolving errors can be done through:

1. Hardware troubleshooting - the process of reviewing, diagnosing, and solving

hardware-related errors. Common strategies implemented includes unplugging and re
plugging the device, running setup utility, and manual hardware search to identify the
actual source of the problem.

2. Software troubleshooting - the process of scanning, diagnosing, and resolving issues

and bugs in the software. Common strategies implemented includes restoring the
software to its default settings, reconfiguring, and resolving incorrect installation.

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UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
_________________________________________________________________________________
_ Troubleshooting Guidelines
 Not all troubleshooting process are the same even on the same devices, and technicians
tend to enhance their own knowledge and skills based on their personal experiences. Although
each situation is different, the process will help you determine the right course of action to solve
a technical problem using the following guidelines:

1. Follow all safety precautions

2. Always make backup or restoration point before making any changes to the device
3. Approach the problem systematically
4. Isolate the problem
5. Be calm and do not rush
6. Set your priorities
7. Write things down or photograph any changes done
8. Take a breather

Troubleshooting Techniques in Diagnosing

With just a click of a button you can search anything, troubleshooting guides and videos
tutorials are now easily accessible to all. But a short and written guide may help you solve some
technical issues and problem in your devices. In addition to these guides, the ff. techniques are
commonly practiced diagnosing problems in the computer.

• Trial-and-Error Method
The most common used techniques in diagnosing and resolving issues is the Trial-And
Error method. This method requires you to experiment with different solutions until the
error is resolve. This requires a lot of patience to perform several attempts and various
methods before you can resolve the problem.

• Checking the cables

A lot of problem regarding a computer is related to cabling and connections. To eliminate
this issue, first is you need to make sure that all cables are connected properly. Because
some connectors tend to loosen due to vibration and heat. Start from the power or
extension cord, power cable, SATA cable, and PSU connectors.

• Checking Hardware settings

Incorrect hardware setting can sometimes cause errors. You can use Device Manager
in Windows to display the settings, errors, and incompatibility of the devices connected
to the system. You can also use this tool to disable devices that are causing the errors.

• Being observant
Paying close attention to details like being aware of the different noises the computer
makes. Will make it easy for you to pinpoint where the sound is coming from. Being
familiar with the system and how it performs will also help you to identify future problem
that may occurred.
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UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
_________________________________________________________________________________
_ Troubleshooting Process

Computing Technology Industry Association (CompTIA) has developed specialized

initiatives and programs dedicated to major areas within the IT industry. They recommended a
series of steps that takes you through the process of resolving computer problem. The figure
below illustrates these steps.
Identify the
Problem

Document
findings Determine the
exact cause

Verify solution and full Establish a plan of

system functionality
Establish a action to resolve and
implement the solution
theory or
probable cause

Figure 6.1 CompTIA 6-Step Troubleshooting Process

ACTIVITIES

Directions: Using your smartphone, tablet, or any recording device. Record a short video
explaining in your OWN WORDS the CompTIA 6-Step Troubleshooting Process.
Keep your video short with a maximum of 3 - 4 minutes. Turn-in your video on your
respective Google Classroom.

Additional Info: open this link:

https://www.comptia.org/content/guides/a-guide-to-network-troubleshooting

Rubrics:
5 Points: 4 - 3 Points: 2- 1 Point: Score
Exceeds Meets Expectations Needs Work
Expectations

Presentation Extremely Showed little enthusiasm, No enthusiasm, no

enthusiastic, little interest in activities interest in activities
motivating, being presented, being presented,
obvious interest somewhat audible. barely audible
in activity
presented, clear,
audible voice

Content Firm grasp on Some knowledge and Demonstrated little

knowledge and understanding of the knowledge or
understanding of topic presented understanding of the
the topic being missing a few topic being presented.
presented, showed important facts
complete
knowledge,
covered all
important facts

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UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
__________________________________________________________________________________
 Organization Instructed in Somewhat organized, Unorganized, confusing,
easy-to follow easy to follow hard to follow, not
sequence, planned out
organized, well
planned out

Creativity Excellent sense of Minimal use of design Graphics, transitions,

design. Smooth elements. No transitions. clips, backgrounds,
transitions are and sounds detract
appropriate and aid from the content.
in delivery of the
presentation.

Sourcing Citations for the Citations for some of No citations of the

sources were the sources used sources were included.
included. were
included.

TOTAL:

REMEMBER

• Computer error a term to describe an issue or problem that cause a device not to function
properly. It can be classified into hardware errors which are problems that occur on the
physical component itself. And software errors are bugs in the programs installed in the
device that cause it to slow down or crash.

• Computing Technology Industry Association (CompTIA) is a non-profit trade

association known for its IT certification exams and test preparation courses. They are a
leading voice and advocate for global information technology ecosystem; and industry
and tech professionals who design, implement, manage, and safeguard the technology
that powers the world's economy.

• PC report is a part of documentation that allows you to go over the procedures that you
encounter when troubleshooting a device. This documentation also acts as a training
manual to help technicians to enhance their knowledge and skills. It contains the problem
description of the device, steps performed to resolve the issue, and components used in
the repair.

CHECKING YOUR UNDERSTANDING

Directions: Complete the statement below based on what have you learned.

1. In this module I have learned ________________________________________________

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________________________________________________________________________
________________________________________________________________________
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UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
__________________________________________________________________________________

2. I still have questions related to_______________________________________________

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
3. I can help my classmate in __________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

4. I can use disk Management to_______________________________________________

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

5. The most interesting thing I have learned is _____________________________________

________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
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POST-TEST
Directions: Choose and write the letter of the correct answer on a separate sheet of paper.

1. It is a bug in the programs installed in the device that causes it to slow down or crash.
A. computer error
B. hardware error
C. physical error
D. software error

2. What is the non-profit trade association known for its IT certification exams and test
preparation courses?
A. CompTIA
B. CSS
C. IT
D. TIA568B

__________________________________________________________________________________________

(This is a Government Property. Not for Sale.) Page 7

UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
__________________________________________________________________________________

3. It is a form of problem solving, often applied to repair failed products or processes on a

 device or a system.
A. checking
B. maintenance
C. report
D. troubleshooting

4. It is paying close attention to details like being aware of the different noises the computer
makes.
A. being observant
B. checking cables
C. hardware settings
D. trial-and-error

5. It is documentation that allows you to go over the procedure that you encountered when
troubleshooting a device.
A. CompTIA 6-Step
B. maintenance
C. PC report
D. Troubleshooting

6. What is the most common used techniques in diagnosing and resolving issues?
A. being observant
B. check cables
C. event viewer
D. trial-and-error

7. It is a term to describe an issue or problem that causes a device not to function

properly. A. computer error
B. hardware error
C. physical error
D. software error

8. A step wherein you gather as much information from the customer as possible.
A. determine the cause
B. document findings
C. identifying the problem
D. verify solution

9. What troubleshooting is the process of scanning, diagnosing, and resolving issues and
bugs in the software?
A. error
B. software
C. hardware
D. report

__________________________________________________________________________________________

(This is a Government Property. Not for Sale.) Page 8

UNIFIED SUPPLEMENTARY LEARNING
MATERIALS Grade 10 – (ICT)
__________________________________________________________________________________
10. What troubleshooting is the process of reviewing, diagnosing, and solving hardware
related errors?
A. error
B. software
 C. hardware
D. report

REFERENCES

Techopedia. (2012, July 9). What is CompTIA? - Definition from Techopedia. Techopedia.com.
https://www.techopedia.com/definition/4567/computing-technology-industry-association
comptia.

H&D INFOrmation TECHnology, Inc. (n.d.). Computer Hardware Servicing - Exploratory

Module.

Rosalie P. Lujero, K to 12 Basic Education Curriculum- Technology and Livelihood Education

Learning Module – Grade 10 - Information and Communications Technology Computer
Hardware Servicing CHS 10.