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Knowledge Based Marketing The 21st Century
Competitive Edge 1st Edition Ian Chaston Digital Instant
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Author(s): Ian Chaston
ISBN(s): 9781412931632, 1412931630
Edition: 1
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Year: 2004
Language: english
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Knowledge-based Marketing
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SAGE Publications
London • Thousand Oaks • New Delhi
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A catalogue record for this book is available from the British Library
Contents
Preface x
5 Internal Competence 85
References 254
Index 268
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Figures
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Tables
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List of Abbreviations
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List of Abbreviations
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Preface
Traditionally the value of a company’s share capital has been based largely
upon the net worth of the balance sheet. In recent years the gap between
balance sheet and stock market values has widened dramatically. One
reason for explaining this difference is that in some cases this represents
investors’ perceptions of the knowledge and skills that reside within the
organisation.
In recent years governments around the world are beginning to under-
stand that knowledge is a critical contributor to stimulating the rapid
growth of entire economies. It is argued that in a modern economy, knowledge
is the most important resource within companies based within any coun-
try. Some academics have even gone as far as proposing that knowledge is
now more important than labour, capital or land. This latter assumption is
posited on the basis that knowledge is the primary resource that permits
organisations to achieve uniqueness within the market place.
Knowledge is frequently an intangible product, tacitly stored in the
minds of managers and employees. The advent of the internet and auto-
mated e-business systems has provided an important catalyst for firms
wishing to exploit the benefits of using knowledge to support their elec-
tronic trading activities. In order for these organisations to implement an
effective on-line, knowledge-based strategy they have been forced to
ensure all organisational data are converted into an explicit form capable
of real-time access for utilisation in the provision of goods and services to
their cyberspace customers.
The vast majority of texts on knowledge management tend to focus on
the information technology (IT) aspects of managing the concept. Although
management of technology is critical, there is an equally important need
for the provision of materials describing how knowledge can be utilised in
the execution of functional management tasks. In view of this situation, the
goal of this text is to assist students and practising managers to comprehend
how knowledge can be utilised to underpin and enhance the marketing
management function within organisations. The concept is presented by
drawing upon various published sources and through the use of case
materials to illustrate knowledge management in practice.
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Preface
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CHAPTER SUMMARY
Knowledge is the new asset that impacts the market value of companies. In
terms of storage, knowledge can be held by an individual or through formal
systems distributed across the entire organisation. Acquisition and exploitation of
knowledge involves organisations being prepared to learn. Organisational learn-
ing can provide the basis for new forms of competitive advantage. Management
of knowledge has been made much easier through the advent of IT systems and
more recently by the arrival of web-based technologies such as extranets and
intranets. For effective exploitation knowledge must be acquired, codified, stored
and re-accessed. To achieve this process organisations have developed knowledge
systems and knowledge platforms. Additional knowledge exploitation can occur
through the creation of information exchange links with other organisations in a
supply chain or market system.
INTRODUCTION
Traditionally the value of a company’s share capital has been based largely
upon the net worth of the balance sheet. Any difference between net
assets and market capitalisation represents the perceived market value of
non-tangible assets such as patents, brand names and quality of manage-
ment. In recent years the gap between balance sheet and stock market values
has widened dramatically. One reason for explaining this difference is that
this represents investors’ perceptions of the knowledge and skills that
reside within the organisation (Herbert 2000).
In relation to knowledge it is necessary to recognise there are two
component contributors, namely:
1 Data or information, which are the facts describing events that occur
both within an organisation and between the organisation and the market
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2
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exploit the information that has been acquired over time. One of the
conceptual themes which has emerged in relation to exploiting information
is organisational learning (www.learning.mit.edu).
Learning how to build stronger relationships with customers has for some
time been recommended as a way of ensuring the survival of firms in the face
of turbulent and/or highly competitive market conditions (Webster 1992).
In commenting upon this scenario, De Guess (1988) has suggested that in
situations where products and processes can be rapidly copied, the only real
source of competitive advantage is to stimulate learning by employees. This
will assist these individuals to identify innovative ways of working, which in
turn permits the organisation to differentiate itself from the competition.
Bell (1973) proposed that the information and knowledge acquired by
employees is now more important than the more traditional orientation of
assuming the technology contained within the firm’s capital assets can pro-
vide the basis for delivering product superiority over the competition.
Similar views have been expressed by Slater and Narver (1995), who con-
cluded that one of the most effective ways of acquiring competitive advan-
tage is to exploit the skills learned by employees as a route through which
to offer superior value and build closer relationships with customers. This
perception is echoed by Woodruff (1977), who recommended that firms
should focus on acquiring new learning because this activity is central to
being able to deliver greater customer value.
The origins and theoretical foundations of organisational learning can
be traced back to the work of academics such as Cyert and March (1963),
Argyris and Schon (1978) and Senge (1990). Over the last few years the
literature on this topic has grown very rapidly, attracting interest from a
diverse variety of academic perspectives. Easterby-Smith (1997), in his
review of the theoretical roots from which the subject has evolved, suggests
contributions have been made from:
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Problem
Problem
Implement
new more
effective
solution Bring in
Develop and Draw upon Draw upon
new
implement past past
knowledge
solution experience experience
customer needs (e.g. Jaworski and Kohli 1966; Slater and Narver 1995;
Morgan et al. 1998). These authors have concluded that market orientated
organisations tend to exhibit the behavioural characteristic of seeking to
exploit new sources of knowledge. This approach, defined by Argyris and
Schon (1978) as double-loop learning and by Glyn (1996) as higher-level learn-
ing, permits organisations to be more versatile, flexible and adaptive. As
illustrated in Figure 1.1, this approach can be contrasted with a single-loop
learning or lower-level learning style, which occurs in those organisations
where virtually no new learning occurs because of a tendency by manage-
ment to rely upon utilising existing knowledge in the problem–solution
process.
As the St Paul Companies (www.stpaul.com) expanded into the global market for life
insurance, the company recognised that permitting people to access knowledge and
information was critical to success (Owens and Thompson 2001). To achieve this goal
the company has placed priority on using organisational learning to transfer best prac-
tices and lessons learned across the workforce. To support the initiative the company
has launched the St Paul University, which is constituted of 13 colleges that focus on
specific knowledge domains. All employees are required to complete at least 40 hours
of learning each year. To deliver learning an on-line gateway, the Edge, has been created
through which employees can complete on-line courses, search for learning and access
external learning opportunities.
The core of the St Paul learning strategy is the use of knowledge communities. These
communities are supported via the Knowledge Exchange, which is a web site offering
tools and processes to share expertise and resolve problems. Work group communities
usually include people from the same department. A virtual project team community
typically involves a cross-functional group working on a time-specific project. Where
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Knowledge-based Marketing
specialist knowledge needs sharing a centre of expertise is formed. This acts as a hub
that can be accessed by employees around the world. For example, the centre in London
serves as a hub for underwriters and was used by Australian staff to capture $15 million
in new business. Where staff need to share learning this is achieved by the formation of
a virtual classroom community. The content developed by a classroom community can
become a resource which other communities can then exploit. For example, a risk con-
trol manager in South Africa learned that a local hospital was having difficulty with a viral
infection. She was able to contact other healthcare risk managers worldwide and within
24 hours determined how to manage the infection. By helping an insured hospital con-
tain a disease, the company not only helped a healthcare provider but concurrently
reduced the company’s exposure to medical malpractice suits.
MANAGING KNOWLEDGE
By the 1990s, many firms realised that processing information using com-
puter technology was a valuable methodology through which to access
knowledge sources more rapidly. A key advantage of exploiting advances
in IT was that this offered a more effective means to capture, analyse and
distribute information. An accompanying disadvantage was that IT can
produce such a wealth of information that this can lead to ‘information
overload’. Hence as IT became the dominant communication channel for
many firms, there has been increasing pressure to identify mechanisms
through which to extract and exploit the knowledge contained within
organisations’ databases (Lahti and Beyerlein 2000).
Ikuiro Nonaka (1994), in commenting upon one of the factors influenc-
ing the successful emergence of Japanese firms as global players, proposed
that knowledge is one sure source of competitive advantage. He divided
knowledge into two types, tacit and explicit. Tacit knowledge is stored in the
minds of individuals and is usually shared with others through dialogue.
Explicit knowledge is more precisely formulated and articulated by being
documented in locations such databases or in company manuals. Zack
(1999) noted that explicit knowledge is playing an increasingly important
role in organisations and that in a knowledge-based economy it represents
the most important factor of production. He further proposed that the follow-
ing types of knowledge exist:
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Other documents randomly have
different content
superior force. Owing to light airs and other causes, only a partial
engagement followed, in which eight British and twelve French took
part. The whole British loss was one hundred and forty-four killed
and wounded. Three French ships struck, with a loss of six hundred
and seventy; and the nine others, which had been partially engaged,
had a total of two hundred and twenty-two killed and wounded. In
December, 1796, the British frigate Terpsichore met the French
Vestale, of equal force. The latter surrendered after a sharp action of
two hours, in which she lost sixty-eight killed and wounded against
the enemy's twenty-two. This a French writer speaks of as a simple
artillery duel, unmarked by any manœuvres. These are not instances
chosen to prove a case, but illustrations of the general fact, well
known to contemporaries, that the French gunnery was extremely
bad. "In comparing this war with the American," says Sir Howard
Douglas, "it is seen that, in the latter, the loss of English ships in
action with French of equal force, was much more considerable. In
the time of Napoleon, whole batteries of ships-of-the-line were fired
without doing more harm than two pieces, well directed."
Nor was it only by direct legislation that the Assemblies destroyed
the efficiency of the crews. The neglect of discipline and its bad
results have before been mentioned. The same causes kept working
for many years, and the spirit of insubordination, which sprang from
revolutionary excess, doubtless grew stronger as the crews found
themselves more and more under incapable officers, through the
emigration of their old leaders. As they threw off wholesome
restraint, they lost unavoidably in self-respect; and the class of men
to whom the confusion of an ill-ordered ship was intolerable, as it
becomes even to the humblest seaman who has been used to
regularity, doubtless did as the merchant officers of whom Villaret
Joyeuse wrote. They withdrew, under cover of the confusion of the
times, from the naval service. "The tone of the seamen is wholly
ruined," wrote Admiral Morard de Galles, on March 22, 1793, a
month after the declaration of war with England: "if it does not
change we can expect nothing but reverses in action, even though
we be superior in force. The boasted ardor attributed to them" (by
themselves and national representatives) "stands only in the words
'patriot,' 'patriotism,' which they are ever repeating, and in shouts of
'Vive la nation! Vive la République!' when they have been well
flattered. No idea of doing right or attending to their duties." The
government thought best not to interfere, for fear of alienating the
seamen. Morard de Galles's flag-ship, having carried away her head-
sails in a storm, tried unsuccessfully to wear. "If I had had a crew
such as we formerly had," wrote the admiral to the minister, "I
would have used means which would have succeeded; but, despite
exhortations and threats, I could not get thirty seamen on deck. The
army gunners and greater part of the marine troops behaved better.
They did what they were told; but the seamen, even the petty
officers, did not show themselves." [37]
In May, it being then open war, a mutiny broke out when the Brest
squadron was ordered to get under way. To obtain obedience, the
naval authorities had to call in the city government and the Society
of Friends of Liberty and Equality. In June De Galles wrote again: "I
have sailed in the most numerous squadrons, but never in a year did
I see so many collisions as in the month this squadron has been
together." He kept the sea until toward the end of August, when the
fleet anchored in Quiberon Bay, seventy-five miles south-east of
Brest. The Navy Department, which was only the mouthpiece of the
Committee of Public Safety, directed that the fleet should keep the
sea till further orders. On the 13th of September, news reached it of
the insurrection of Toulon and the reception there of the English
fleet. Deputations from different ships came to the admiral, headed
by two midshipmen, who demanded, with great insolence of manner,
that he should return to Brest, despite his orders. This he firmly
refused. The propositions of one of the midshipmen were such that
the admiral lost his temper. "I called them," says he, "cowards,
traitors, foes to the Revolution; and, as they said they would get
under way, I replied (and at the instant I believed) that there were
twenty faithful ships which would fire on them if they undertook any
movements without my orders." The admiral was mistaken as to the
temper of the crews. Next morning seven ships mast-headed their
top-sails in readiness to sail. He in person went on board, trying to
bring them back to obedience, but in vain. To mask his defeat under
a form of discipline, if discipline it could be called, he consented to
call a council of war, made up of one officer and one seaman from
each ship, to debate the question of going back to Brest. This
council decided to send deputies to the representatives of the
Convention, then on mission in the department, and meanwhile to
await further orders from the government. This formality did not
hide the fact that power had passed from the commander-in-chief
appointed by the State to a council representing a military mob. [38]
The deputies from the ships found the commissioners of the
Convention, one of whom came to the fleet. Upon consultation with
the admiral, it appeared that twelve ships out of twenty-one were in
open mutiny, and four of the other nine in doubt. As the fleet
needed repairs, the commissioner ordered its return to Brest. The
mob thus got its way, but the spirit of the government had changed.
In June the extreme revolutionary party had gained the upper hand
in the State, and was no longer willing to allow the anarchy which
had hitherto played its game. The Convention, under the rule of the
Mountain, showed extreme displeasure at the action of the fleet;
and though its anger fell upon the admirals and captains, many of
whom were deprived and some executed, decrees were issued
showing that rank insubordination would no longer be tolerated. The
government now felt strong.
The cruise of Morard de Galles is an instance, on a large scale, of
the state to which the navy had come in the three years that had
passed since mutiny had driven De Rions from the service; but it by
no means stood alone. In the great Mediterranean naval port,
Toulon, things were quite as bad. "The new officers," says Chevalier,
"obtained no more obedience than the old; the crews became what
they had been made; they now knew only one thing, to rise against
authority. Duty and honor had become to them empty words." It
would be wearisome to multiply instances and details. Out of their
own country such men were a terror rather to allies than foes. An
evidently friendly writer, speaking of the Mediterranean fleet when
anchored at Ajaccio in Corsica, says, under date of December 31,
1792: "The temper of the fleet and of the troops is excellent; only, it
might be said, there is not enough discipline. They came near
hanging one day a man who, the following day, was recognized as
very innocent of the charge made against him by the agitators. The
lesson, however, has not been lost on the seamen, who, seeing the
mis-steps into which these hangmen by profession lead them, have
denounced one of them." [39] Grave disorders all the same took
place, and two Corsican National Guards were hanged by a mob of
seamen and soldiers from the fleet; but how extraordinary must
have been the feelings of the time when a critic could speak so
gingerly of, not to say praise, the temper that showed itself in this
way.
While the tone and the military efficiency of officers and crew were
thus lowered, the material condition of both ships and men was
wretched. Incompetency and disorder directed everywhere. There
was lack of provisions, clothing, timber, rigging, sails. In De Galles's
fleet, though they had just sailed, most of the ships needed repairs.
The crews counted very many sick, and they were besides destitute
of clothing. Although scurvy was raging, the men, almost in sight of
their own coast, were confined to salt food. Of the Toulon squadron
somewhat later, in 1795, we are told almost all the seamen
deserted. "Badly fed, scarcely clothed, discouraged by constant lack
of success, they had but one thought, to fly the naval service. In
September, ten thousand men would have been needed to fill the
complements of the Toulon fleet." [40] The country was ransacked
for seamen, who dodged the maritime conscription as the British
sailor of the day hid from the press-gang.
After the action called by the British the Battle of L'Orient, and by
the French that of the Île de Groix, in 1795, the French fleet took
refuge in L'Orient, where they remained two months. So great was
the lack of provisions that the crews were given leave. When the
ships were again ready for sea "it was not an easy thing to make the
seamen come back; a decree was necessary to recall them to the
colors. Even so only a very small number returned, and it was
decided to send out singly, or at most by divisions, the ships which
were in the port. When they reached Brest the crews were sent
round to L'Orient by land to man other ships. In this way the fleet
sailed at different dates in three divisions." [41] In the Irish
expedition of 1796, part of the failure in handling the ships is laid to
the men being benumbed with cold, because without enough
clothes. Pay was constantly in arrears. The seamen, whatever might
be their patriotism, could not be tempted back to the discomforts
and hardships of such a service. Promises, threats, edicts, were all of
no avail. This state of things lasted for years. The civil commissioner
of the navy in Toulon wrote in 1798, concerning the preparations for
Bonaparte's expedition to Egypt: "Despite the difficulties concerning
supplies, they were but a secondary object of my anxiety. To bring
seamen into the service fixed it entirely. I gave the commissioners of
the maritime inscription the most pressing orders; I invited the
municipalities, the commissioners of the Directory, the commanders
of the army, to second them; and to assure the success of this
general measure, I sent with my despatches money to pay each
seaman raised a month's advance and conduct money. The
inveterate insubordination of seamen in most of the western ports,
their pronounced aversion to the service, making almost null the
effects of the maritime commissioners, I sent a special officer from
the port, firm and energetic," to second their efforts; "at length after
using every lawful means, part of the western seamen have repaired
to this port. There are still many stragglers that are being pursued
unremittingly." [42]
The chief causes for this trouble were the hardships and the
irregularity of pay, with the consequent sufferings to their families.
As late as 1801, Admiral Ganteaume drew a moving picture of the
state of the officers and men under his command. "I once more call
your attention to the frightful state in which are left the seamen,
unpaid for fifteen months, naked or covered with rags, badly fed,
discouraged; in a word, sunk under the weight of the deepest and
most humiliating wretchedness. It would be horrible to make them
undertake, in this state, a long and doubtless painful winter cruise."
[43] Yet it was in this condition he had come from Brest to Toulon in
mid-winter. At the same time the admiral said that the officers,
receiving neither pay nor table money, lived in circumstances that
lowered them in their own eyes and deprived them of the respect of
the crews. It was at about this time that the commander of a
corvette, taken by a British frigate, made in his defence before the
usual court-martial the following statement: "Three fourths of the
crew were sea-sick from the time of leaving Cape Sepet until
reaching Mahon. Add to this, ill-will, and a panic terror which seized
my crew at the sight of the frigate. Almost all thought it a ship-of-
the-line. Add to this again, that they had been wet through by the
sea for twenty-four hours without having a change of clothes, as I
had only been able to get ten spare suits for the whole ship's
company." [44] The quality of the crews, the conditions of their life,
and the reason why good seamen kept clear of the service,
sufficiently appear from these accounts. In the year of Trafalgar,
even, neither bedding nor clothing was regularly issued to the crews.
[45]
Surprise will not be felt, when human beings were thus neglected,
that the needs of the inanimate ships were not met. In the early part
of the war it is not easy to say whether the frequent accidents were
due to bad handling or bad outfit. In 1793, the escape of six sail-of-
the-line, under Admiral Van Stabel, from Lord Howe's fleet, is
attributed to superior sailing qualities of the hulls and the better
staying of the masts. [46] The next year, however, the commissioner
of the Convention who accompanied the great ocean fleet, Jean Bon
Saint-André, tried to account for the many accidents which
happened in good weather by charging the past reign with a
deliberate purpose of destroying the French navy. "This neglect,"
wrote he, "like so many more, belonged to the system of ruining the
navy by carelessness and neglect of all the parts composing it." [47]
It was well known that Louis XVI. had given special care to the
material and development of the service; nor is it necessary to seek
any deeper cause for the deterioration of such perishable materials
than the disorders of the five years since he practically ceased to
reign. From this time complaints multiply, and the indications of the
entire want of naval stores cannot be mistaken. To this, rather than
to the neglect of the dockyard officials in Brest, was due the
wretched condition of the fleet sent in December, 1794, by the
obstinacy of the Committee of Public Safety, to make a mid-winter
cruise in the Bay of Biscay, the story of whose disasters is elsewhere
told. [48]
The expedition to Ireland in 1796 was similarly ill-prepared; and
indeed, with the British preponderance at sea hampering trade, the
embarrassment could scarcely fail to grow greater. Spars carried
away, rigging parted, sails tore. Some ships had no spare sails. This,
too, was a mid-winter expedition, the squadron having sailed in
December. In 1798 the preparation of Bonaparte's Egyptian
expedition at Toulon met with the greatest difficulty. The naval
commissioner showed much zeal and activity, and was fearless in
taking upon himself responsibility; but the fleet sailed for an
unknown destination almost without spare spars and rigging, and
three of the thirteen were not fit for sea. Two had been condemned
the year before, and on one they did not dare to put her regular
battery. In January, 1801, a squadron of seven sail-of-the-line left
Brest under Admiral Ganteaume, having the all-important mission of
carrying a reinforcement of five thousand troops to the army in
Egypt. Becoming discouraged, whether rightly or wrongly, after
entering the Mediterranean, the admiral bore up for Toulon, where
he anchored after being at sea twenty-six days. Here is his report of
his fleet during and after this short cruise: "The 'Indivisible' had lost
two topmasts and had no spare one left. The trestle-trees of the
mainmast were sprung and could not support the new topmast. The
'Desaix' had sprung her bowsprit. The 'Constitution' and the 'Jean-
Bart' were in the same condition as the 'Indivisible,' neither having a
spare main-topmast after carrying away the others. Both the
'Formidable' and the 'Indomptable,' on the night we got under way,
had an anchor break adrift. They had to cut the cable; but both had
their sides stove in at the water-line, and could not be repaired at
sea. Finally, all the ships, without exception, were short of rope to a
disquieting extent, not having had, on leaving Brest, a single spare
coil; and the rigging in place was all bad, and in a state to risk every
moment the speed and safety of the ships." [49] It will be
unnecessary to quote more of these mishaps, in which lack of skill
and bad equipment each bore its part; nor need we try to
disentangle the one cause from the other.
Enough has now been said to show the general state of the French
navy in the last ten years of the eighteenth century. The time and
space thus used have not been wasted, for these conditions, which
continued under the empire, were as surely the chief cause of the
continuous and overwhelming overthrow of that navy, as the ruin of
the French and Spanish sea-power, culminating at Trafalgar, was a
principal factor in the final result sealed at Waterloo. Great Britain
will be seen to enter the war allied with many of the nations of
Europe against France. One by one the allies drop away, until the
island kingdom, with two-fifths the population of France and a
disaffected Ireland, stands alone face to face with the mighty onset
of the Revolution. Again and again she knits the coalitions, which are
as often cut asunder by the victorious sword of the French army. Still
she stands alone on the defensive, until the destruction of the
combined fleets at Trafalgar, and the ascendency of her own navy,
due to the immense physical loss and yet more to the moral
annihilation of that of the enemy, enable her to assume the offensive
in the peninsula after the Spanish uprising,—an offensive based
absolutely upon her control of the sea. Her presence in Portugal and
Spain keeps festering that Spanish ulcer which drained the strength
of Napoleon's empire. As often before, France, contending with
Germany, had Spain again upon her back.
There still remains to consider briefly the state of the other navies
which bore a part in the great struggle; and after that, the strategic
conditions of the sea war, in its length and breadth, at the time it
began.
The British navy was far from being in perfect condition; and it had
no such administrative prescription upon which to fall back as France
always had in the regulations and practice of Colbert and his son. In
the admiralty and the dockyards, at home and abroad, there was
confusion and waste, if not fraud. As is usual in representative
governments, the military establishments had drooped during ten
years of peace. But, although administration lacked system, and
agents were neglectful or dishonest, the navy itself, though costing
more than it should, remained vigorous; the possessor of actual, and
yet more of reserved, strength in the genius and pursuits of the
people,—in a continuous tradition, which struck its roots far back in
a great past,—and above all, in a body of officers, veterans of the
last, and some of yet earlier wars, still in the prime of life for the
purposes of command, and steeped to the core in those professional
habits and feelings which, when so found in the chief, transmit
themselves quickly to the juniors. As the eye of the student familiar
with naval history glances down the lists of admirals and captains in
1793, it recognizes at once the names of those who fought under
Keppel, Rodney, and Howe, linked with those who were yet to win
fame as the companions of Hood, Jervis, Nelson, and Collingwood.
To this corps of officers is to be added, doubtless, a large number of
trained seamen, who, by choice, remained in the navy under the
reduced peace complement; a nucleus round which could be rapidly
gathered and organized all the sea-faring population fit for active
service. The strength of Great Britain, however, lay in her great body
of merchant seamen; and the absence of so many of these on
distant voyages was always a source of embarrassment when
manning a fleet in the beginning of a war. The naval service was also
generally unpopular with the sailor; to whom, as to his officer, the
rigid yoke of discipline was hard to bear until the neck was used to
it. Hence, in the lack of any system similar to the French maritime
inscription, Great Britain resorted to the press; a method which,
though legally authorized, was stained in execution by a lawlessness
and violence strange in a people that so loved both law and
freedom. Even so, with both press-gang and free enlistment, the
navy, as a whole, was always shorthanded in a great war, so that
men of all nations were received and welcomed; much very bad
native material was also accepted. "Consider," wrote Collingwood,
"with such a fleet as we have now, how large a proportion of the
crews of the ships are miscreants of every description, and capable
of every crime. And when those predominate what evils may we not
dread from the demoniac councils and influence of such a mass of
mischief." [50]
The condition of the seamen on board left much to be desired. The
pay had not been increased since the days of Charles II., although
the prices of all the necessaries of life had risen thirty per cent. The
exigencies of the service, combined with the fear of desertion, led to
very close enforced confinement to the ship, even in home ports;
men were long unable to see their families. The discipline,
depending upon the character of the captain, too little defined and
limited by law, varied greatly in different ships; while some were
disorganized by undue leniency, in others punishment was harsh and
tyrannical. On the other hand, there was a large and growing class
of officers, both among the sterner and the laxer disciplinarians, who
looked upon the health and well-being of the crew as the first of
their duties and interests; and better sanitary results have perhaps
never been reached, certainly never in proportion to the science of
the day, than under Jervis, Nelson, Collingwood, and their
contemporaries, in fleets engaged in the hardest, most continuous
service, under conditions of monotony and isolation generally
unfavorable to health. Nelson, during a cruise in which he passed
two years without leaving his ship even for another, often speaks
with pride, almost with exultation, of the health of his crews. After
his pursuit of Villeneuve's fleet to the West Indies, he writes: "We
have lost neither officer nor man by sickness since we left the
Mediterranean," a period of ten weeks. The number of men in his
ships must have been near seven thousand. Both French and
Spaniards of the fleet he pursued were very sickly. "They landed a
thousand sick at Martinique, and buried full that number during their
stay." [51] Collingwood writes: "I have not let go an anchor for
fifteen months, and on the first day of the year had not a sick-list in
the ship—not one man." [52] And again a year later: "Yet, with all
this sea-work, never getting fresh beef nor a vegetable, I have not
one sick man in my ship. Tell that to Doctor ——." "His flag-ship had
usually eight hundred men; was, on one occasion, more than a year
and a half without going into port, and during the whole of that time
never had more than six, and generally only four, on her sick-list."
[53] Such results show beyond dispute that the crews were well
clothed, well fed, and well cared for.
Amid ship's companies of such mixed character, and suffering during
the early years of the war from real and severe grievances, it was to
be expected that acts of mutiny should occur. Such there were,
rivalling, if not surpassing, in extent, those which have been told of
the French navy. They also received intelligent guidance at the
hands of a class of men, of higher educational acquirements than
the average seaman, who, through drunkenness, crime, or simple
good-for-nothingness, had found their way on board ship. The
feature which distinguished these revolts from those of the French
was the spirit of reasonableness and respect for law which at the
first marked their proceedings; and which showed how deeply the
English feeling for law, duty and discipline, had taken hold of the
naval seamen. Their complaints, unheeded when made submissively,
were at once allowed to be fair when mutiny drew attention to them.
The forms of discipline were maintained by men who refused to go
to sea before their demands were allowed, unless "the enemy's fleet
should put to sea;" [54] and respect to officers was enjoined, though
some who were obnoxious for severity were sent ashore. One very
signal instance is given of military sympathy with obedience to
orders, though at their own expense. A lieutenant, having shot one
of several mutineers, was seized by the others, who made ready to
hang him, and he stood actually under the yard-arm with the halter
round his neck; but upon the admiral saying he himself was
responsible, having given orders to the officer in accordance with his
own from the Admiralty, the seamen stopped, asked to see the
orders, and, having satisfied themselves of their terms, abandoned
their purpose.
Captain Brenton, the naval historian, was watch-officer on board a
ship that for many days was in the hands of mutineers. He says,
"The seamen, generally speaking, throughout the mutiny conducted
themselves with a degree of humanity highly creditable, not only to
themselves, but to the national character. They certainly tarred and
feathered the surgeon of a ship at the Nore, but he had been five
weeks drunk in his cabin and had neglected the care of his patients;
this was therefore an act which Lord Bacon would have called 'wild
justice.' The delegates of the 'Agamemnon'" (his own ship) "showed
respect to every officer but the captain; him, after the first day, they
never insulted but rather treated with neglect; they asked
permission of the lieutenants to punish a seaman, who, from
carelessness or design, had taken a dish of meat belonging to the
ward-room and left his own, which was honestly and civilly offered in
compensation." [55] Still, though begun under great provocation and
marked at first by such orderly procedure, the fatal effects of
insubordination once indulged long remained, as in a horse that has
once felt his strength; while the self-control and reasonableness of
demand which distinguished the earlier movements lost their sway.
The later mutinies seriously endangered the State, and the mutinous
spirit survived after the causes which palliated it had been removed.
In meeting the needs of so great and widely scattered a naval force,
even with the best administration and economy, there could not but
be great deficiencies; and the exigencies of the war would not
permit ships to be recalled and refitted as often as the hard cruising
properly required. Still, by care and foresight, the equipment of the
fleet was maintained in sufficient and serviceable condition. In the
year 1783 a plan was adopted "of setting apart for every sea-going
ship a large proportion of her furniture and stores, as well as of
stocking the magazines at the several dockyards with imperishable
stores." [56] The readiness thus sought was tested, and also
bettered, by the two partial armaments of 1790 against Spain and of
1791 against Russia; so that, when orders to arm were received in
1793, in a very few weeks the ships-of-the-line in commission were
increased from twenty-six to fifty-four, and the whole number of
ships of all sizes from one hundred and thirty-six to over two
hundred. The same care and foresight was continued into the war. It
was as much an object with Great Britain to hinder the carriage of
naval stores from the Baltic to France as to get them herself, and
there was reason to fear that her seizure of ships so laden and
bound to France would, as before, bring on trouble with the
northern States. "In 1796 the quantity of naval stores remaining on
hand was too small to afford a hope of their lasting to the end of the
war; but the government, foreseeing that a rupture must ensue,
provided an abundant supply of materials for naval equipment; ship
timber was imported from the Adriatic, masts and hemp from North
America, and large importations were made from the Baltic. The
number of British ships which passed the Sound in one year was
forty-five hundred, chiefly laden with naval stores, corn, tallow,
hides, hemp, and iron. At the same time the most rigid economy was
enforced in the dockyards and on board ships of war." [57]
A bare sufficiency—to be eked out with the utmost care, turning
everything to account, working old stuff up into new forms—was the
economic condition of the British cruiser of the day. Under such
conditions the knack of the captain and officers made a large part of
the efficiency of the ship. "Some," wrote Collingwood, "who have the
foresight to discern what our first difficulty will be, support and
provide their ships as by enchantment; while others, less provident,
would exhaust a dockyard and still be in want." Of one he said: "He
should never sail without a storeship in company;" while of
Troubridge Nelson wrote that "he was as full of resources as his old
'Culloden' was of defects." A lieutenant of the day mentions feelingly
the anxieties felt on dark nights and in heavy weather off the
enemy's coast, "doubting this brace or that tack," upon which the
safety of the ship might depend. The correspondence of Nelson
often mentions this dearth of stores.
The condition of the two navies in these various respects being as
described, their comparative strength in mere numbers is given by
the British naval historian James, whose statement bears every mark
of careful study and accuracy. After making every deduction, the
British had one hundred and fifteen ships-of-the-line, and the French
seventy-six, when war was declared. The number of guns carried by
these ships was respectively 8718 and 6002; but the author claims
that, in consequence of the heavier metal of the French guns, the
aggregate weight of broadside, undoubtedly the fairest method of
comparison, of the line-of-battle in the two navies was 88,957
pounds against 73,957,—a preponderance of one sixth in favor of
Great Britain. [58] This statement is explicitly accepted by the French
admiral, La Gravière, [59] and does not differ materially from other
French accounts of the numerical strength of that navy at the fall of
the monarchy.
The navy of Spain then contained seventy-six ships-of-the-line, of
which fifty-six were in good condition. [60] Particular and detailed
accounts are wanting, but it may safely be inferred from many
indications scattered along the paths of naval records that the valid
strength fell very, very far below this imposing array of ships. The
officers as a body were inexpert and ignorant; the administration of
the dockyards partook of the general shiftlessness of the decaying
kingdom; the crews contained few good seamen and were largely
swept out of the streets, if not out of the jails. "The Spaniards at this
time," says La Gravière, "were no longer substantial enemies. At the
battle of St. Vincent there were scarcely sixty to eighty seamen in
each ship-of-the-line. The rest of the crews were made up of men
wholly new to the sea, picked up a few months before in the country
or in the jails, and who, by the acknowledgment of even English
historians, when ordered to go aloft, fell on their knees, crying that
they would rather be killed on the spot than meet certain death in
trying so perilous a service." [61]
"The Dons," wrote Nelson in 1793, after a visit to Cadiz, "may make
fine ships,—they cannot, however, make men. They have four first-
rates in commission at Cadiz, and very fine ships, but shockingly
manned. I am certain if our six barges' crews, who are picked men,
had got on board of one of them, they would have taken her." "If
the twenty-one ships-of-the-line which we are to join off Barcelona
are no better manned than those at Cadiz, much service cannot be
expected of them, although, as to ships, I never saw finer men-of-
war." [62] A few weeks later he fell in with the twenty-one. "The
Dons did not, after several hours' trial, form anything that could be
called a line-of-battle ahead. However, the Spanish admiral sent
down two frigates, acquainting Lord Hood that, as his fleet was
sickly nineteen hundred men, he was going to Cartagena. The
captain of the frigate said 'it was no wonder they were sickly for
they had been sixty days at sea.' This speech appeared to us
ridiculous, for, from the circumstance of our having been longer than
that time at sea do we attribute our getting healthy. It has stamped
with me the measure of their nautical abilities; long may they remain
in their present state." [63] In 1795, when Spain had made peace
with France, he wrote, "I know the French long since offered Spain
peace for fourteen ships-of-the-line fully stored. I take for granted
not manned, as that would be the readiest way to lose them again."
"Their fleet is ill-manned and worse officered, I believe; and besides
they are slow." "From the event of Spain making peace much may
be looked for,—perhaps a war with that country; if so, their fleet (if
no better than when our allies) will be soon done for." [64]
Captain Jahleel Brenton, a distinguished British officer of that day,
being in Cadiz on duty before the war, sought and obtained
permission to return to England in a Spanish ship-of-the-line, the
"St. Elmo," with the express object of seeing the system of their
service. He says, "This ship had been selected as one in the best
state of discipline in the Spanish navy to be sent to England. She
was commanded by Don Lorenzo Goycochea, a gallant seaman who
had commanded one of the junto ships destroyed before Gibraltar in
1782. I had, during this voyage, an opportunity of appreciating
Spanish management at sea. When the ship was brought under
double-reefed topsails, it was considered superfluous to lay the cloth
for dinner; I was told by the captain that not one officer would be
able to sit at table, all being sea-sick, but that he had ordered dinner
to be got ready in his own cabin for himself and me. It was the
custom in the Spanish navy for the captain and officers to mess
together in the ward-room. We had thenceforth a very comfortable
meal together whenever the weather prevented a general meeting.
As the safe arrival of this ship was deemed of great importance (she
carried the Nootka Sound indemnity money), she had on board an
English pilot to enable her to approach the coast of England in
safety. A few nights before our arrival at Falmouth, the ship, having
whole sails and topping sails, was taken aback in a heavy squall
from the north-east, and I was awoke by the English pilot knocking
at my cabin door, calling out,'Mr. Brenton! Mr. Brenton! rouse out,
sir; here is the ship running away with these Spaniards!' When I got
on deck I found this literally the case. She was 'running away' at the
rate of twelve knots, and everything in confusion; she was indeed, to
use the ludicrous expression of a naval captain 'all adrift, like a
French post-chaise.' It required some hours to get things to rights."
[65]
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