Course: Computer Systems Servicing NCII

Unit of Participate in Workplace Communication

Competency
Module Title Participating In Workplace Communication
Modality: Check which modality will be applied. Multi - modal is allowed.

( ) Full – Online ( ) Blended Online ( ) Distance Learning (/ ) Full face to Face

Learning Contents Learning Resources
Outcome
LO1 .Obtain and  Effective verbal and nonverbal  Fax machine
convey communication  Telephone
workplace  Different modes of communication  Notebook
information  Medium of communication in the  Writing materials
workplace  Computer with
 Organizational policies Internet connection
 Communication procedures and
systems
 Lines of Communication
 Technology relevant to the enterprise
and the individual’s work
responsibilities
 Workplace etiquette.
LO2.Perform  Effective verbal and non-verbal • Fax machine
duties following communication • Telephone
workplace  Different modes of communication • Notebook
instructions  Medium of communication in the • Writing materials
workplace • Computer with Internet
 Organizational/ workplace policies connection
 Communication procedures and
systems
 Lines of communication
 Technology relevant to the enterprise
and the individual’s work
responsibilities
 Effective questioning techniques
(clarifying and probing)
 Workplace etiquette
LO3 Complete  Effective verbal and non-verbal • Fax machine
relevant work- communication • Telephone
related  Different modes of communication • Notebook
documents  Workplace forms and documents • Writing materials
 Organizational/ Workplace policies • Computer with Internet
 Communication procedures and connection
systems
 Technology relevant to the enterprise
and the individual’s work
responsibilities

Training Plan
Course: Computer Systems Servicing NCII
Unit of Participate in Workplace Communication
Competency
Module Title Participating In Workplace Communication
Modality: Check which modality will be applied. Multi - modal is allowed.

( ) Full – Online ( ) Blended Online ( ) Distance Learning (/ ) Full face to Face

Learning Contents Learning Resources
Outcome
LO1 .Obtain and  Effective verbal and nonverbal  Fax machine
convey workplace communication  Telephone
information  Different modes of communication  Notebook
 Medium of communication in the workplace  Writing materials
 Organizational policies  Computer with Internet
 Communication procedures and systems connection
 Lines of Communication
 Technology relevant to the enterprise and
the individual’s work responsibilities
 Workplace etiquette.

LO2.Perform  Effective verbal and non-verbal • Fax machine

duties following communication • Telephone
workplace  Different modes of communication • Notebook
instructions  Medium of communication in the workplace • Writing materials
 Organizational/ workplace policies • Computer with Internet
 Communication procedures and systems connection
 Lines of communication
 Technology relevant to the enterprise and
the individual’s work responsibilities
 Effective questioning techniques (clarifying
and probing)
 Workplace etiquette

LO3 Complete  Effective verbal and non-verbal • Fax machine

relevant work- communication • Telephone
related documents  Different modes of communication • Notebook
 Workplace forms and documents • Writing materials
 Organizational/ Workplace policies • Computer with Internet
 Communication procedures and systems connection
 Technology relevant to the enterprise and
the individual’s work responsibilities
Course: Computer Systems Servicing NCII
Unit of Participate in Workplace Communication
Competency
Module Title Participating In Workplace Communication
Modality: Check which modality will be applied. Multi - modal is allowed.

( ) Full – Online ( ) Blended Online ( ) Distance Learning (/ ) Full face to Face

Learning Contents Learning Resources
Outcome
LO1 .Obtain and  Effective verbal and nonverbal  Fax machine
convey communication  Telephone
workplace  Different modes of communication  Notebook
information  Medium of communication in the  Writing materials
workplace  Computer with
 Organizational policies Internet connection
 Communication procedures and
systems
 Lines of Communication
 Technology relevant to the enterprise
and the individual’s work
responsibilities
 Workplace etiquette.
LO2.Perform  Effective verbal and non-verbal • Fax machine
duties following communication • Telephone
workplace  Different modes of communication • Notebook
instructions  Medium of communication in the • Writing materials
workplace • Computer with Internet
 Organizational/ workplace policies connection
 Communication procedures and
systems
 Lines of communication
 Technology relevant to the enterprise
and the individual’s work
responsibilities
 Effective questioning techniques
(clarifying and probing)
 Workplace etiquette
LO3 Complete  Effective verbal and non-verbal • Fax machine
relevant work- communication • Telephone
related  Different modes of communication • Notebook
documents  Workplace forms and documents • Writing materials
 Organizational/ Workplace policies • Computer with Internet
 Communication procedures and connection
systems
 Technology relevant to the enterprise
and the individual’s work
responsibilities