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1stQ Week3 Css

The document outlines learning objectives and competencies for a lesson on quality improvement. It includes 3 key learning points: 1) Discussing the importance of customer satisfaction, feedback, and quality control procedures in ensuring good quality service. 2) Explaining how planning, preparation, and following guidelines are necessary to successfully complete tasks and achieve goals. 3) Highlighting the importance of occupational health and safety (OHS) guidelines and procedures through examples of their application in different situations. The lesson procedures involve defining objectives, reviewing concepts, providing examples, group activities to practice skills, and discussing real-world applications to reinforce learning.

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0% found this document useful (0 votes)
53 views3 pages

1stQ Week3 Css

The document outlines learning objectives and competencies for a lesson on quality improvement. It includes 3 key learning points: 1) Discussing the importance of customer satisfaction, feedback, and quality control procedures in ensuring good quality service. 2) Explaining how planning, preparation, and following guidelines are necessary to successfully complete tasks and achieve goals. 3) Highlighting the importance of occupational health and safety (OHS) guidelines and procedures through examples of their application in different situations. The lesson procedures involve defining objectives, reviewing concepts, providing examples, group activities to practice skills, and discussing real-world applications to reinforce learning.

Uploaded by

iammhon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Magsaysay National High School 11

Raymond C. Black ICT-CSS NCII


1st

Session 1 Session 2 Session 3

Objectives must be met over the week and connected to the curriculum standards. To meet the objectives, necessary procedures must be followed and if needed, additional lessons, exercises and remedial activities
I. OBJECTIVES may be done for developing content knowledge and competencies. These are assessed using Formative Assessment strategies. Valuing objectives support the learning of content and competencies and enable children
to find significance and joy inlearning the lessons. Weekly objectives shall be derived from the curriculum guides.

The learners demonstrate and understanding of concepts and


A. Content Standard
underlying principles in performing computer operations

The learners shall be able to perform computer operations


B. Performance Standard
based on a given tasks

LO 1. Plan and prepare for task to be undertaken


1.1 Determine requirements of task in accordance with the
LO 3. Engage in quality improvement
required output
3.1 Participate process improvement procedures in
1.2 Select appropriate hardware and software according to task
relative to workplace assignment
C. Learning Competencies assigned and required outcome
3.2 Carry out work in accordance with process
/Objectives 1.3 Plan a task to ensure that OHS guidelines and procedures
improvement procedures
are followed
3.3 Monitor performance of operation or quality of
1.4 Follow client-specific guidelines and procedures
product of service to ensure customer satisfaction
1.5 Apply required data security guidelines in accordance with
existing procedures

 Process improvement procedure


 Monitoring performance operation
- Customer satisfaction
- Customer feedback form Task identification
II. CONTENT - Co-workers feedback QUIZ - Planning Operational health and safety (OHS) guidelines and procedures
- Supervisors rating sheet - Preparing
- Suppliers feedback
 Checking quality output procedures

III. LEARNING RESOURCES


A. REFERENCES
1. Textbook
B. Other Learning Resources TESDA CG p.9 TESDA CG p.10
IV. PROCEDURES

A. Reviewing previous lesson or


Call a student to recap previous lesson Ask and recap previous lesson Call a student to recap planning and preparing
presenting the new lesson

B. Establishing a purpose for the Ask: When you eat in a restaurant, what kind of service Ask : in doing an activity, what is your first step to achieved
ask the student their isea about OHS
lesson do you expect? success?
C. Presenting examples/ instances of Present a videos which has a poor quality of service and
Present a timeline example o the students Present a videos what Occupational Health and Safety
the new lesson a good quality customer service

The teacher will now discuss how quality of service


affect the :- Customer satisfaction The teacher will introduce Occupational Health and Safety
D. Discussing new concepts and - Customer feedback form the teacher will now discuss, planning and how to prepare to Explain the
practicing new skills #1 - Co-workers feedback achieved success of plan importance of Occupational Health and Safety
- Supervisors rating sheet
- Suppliers feedback

The teacher will elaborate how chain reaction of good


E. Discussing new concepts and quality of customer service. The use of feedback form
The teacher will show a failure of plan due to unpreparedness The teacher will site an example of OHS
practicing new skills #2 and rating sheet of employees performances, as well as
a good customer service

Let the student create an activity plan in a timeline, the


Group Activity: the students will list down and compare
F. Developing mastery students will also provide a preparation plan to achieved
the good quality service and poor service
activity success

Cite situations showing the importance of ood


G. Finding practical application of Cite situations where they can use planning and how to prepare
concepts and skills in daily living qquality service the plan to achieved success
Give life situations that we can apply OHS

H. Making generalizations and summarize the effect of poor quality services and good When the student's completed their activity present it to the Have students make generalizations concerning the
abstractions about the lesson quality class. importance of OHS

G. Evaluating learning
Let the students identify from videos presented to let the student summarize the lesson call a sto summarize the lesson of the day.
disguished the efeect of good quality service

H. Additional activities for


application or remediation

V. REMARKS
VI. REFLECTION

A. No. of learners who earned 80%


on the formative assessment

B. No. of learners require additional


activities for remediation

C. Did the remedial lessons work?


No. of learners who have caught up
with the lesson

D. No. of learners who continue to


require remediation

E. Which of my teaching strategies


worked well? Why did these work?

F. What difficulties did I encounter


which my principal or supervisor can
help me solve?

G. What innovation or localized


materials did I use/discover which I
wish to share with other teachers?

Prepared by: Raymond C. Black

Checked By: ______________________________________

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