COMPUTER SYSTEMS SERVICING 12

Second Semester
Midterm Examination

Name: _________________________________ Date: _________________

Grade and Section: _______________________ Score: ________________

Directions: Read each question carefully and choose the BEST ANSWER based on your understanding and critical
thinking skills. Write your answer in the answer sheet provided. Use CAPITAL LETTERS only

1. What is the primary goal of preventive computer

maintenance? 8. What is the purpose of running a system restore in
A. To fix hardware failures corrective computer maintenance?
B. To optimize system performance A. To clean the computer monitor
C. To recover lost data B. To optimize system performance
D. To replace outdated software C. To recover lost data
D. To restore the computer to a previous working state
2. What is the purpose of a backup in computer
maintenance? 9. When performing maintenance on a computer system,
A. To clean the computer monitor what should be the first step to ensure safety?
B. To prevent overheating of the CPU A. Wear an anti-static wrist strap
C. To update device drivers B. Shut down and unplug the computer
D. To create a copy of important data for safekeeping C. Backup all data and files
D. Use proper grounding techniques
3. Which of the following is an example of corrective
computer maintenance? 10. When cleaning the inside of a computer, which tool
A. Installing a new software update or material should be used to remove dust and debris?
B. Cleaning the computer keyboard A. Compressed air
C. Replacing a faulty hard drive B. Magnetic screwdriver
D. Updating the operating system C. Water and soap
D. Metal brush
4. Which of the following is NOT a common practice for
preventive maintenance of computer peripherals? 11. What is the primary purpose of updating device
A. Cleaning the printer heads drivers during system maintenance?
B. Replacing the keyboard keys A. To improve system performance
C. Cleaning the mouse sensor B. To remove malware and viruses
D. Updating the printer driver C. To optimize memory usage
D. To backup files and data
5. What is the primary purpose of an antivirus software
in preventive computer maintenance? 12. Which of the following should be used to clean a
A. To optimize system performance computer monitor during maintenance?
B. To recover lost data A. Water and soap
C. To clean the computer screen B. Abrasive cloth
D. To detect and remove malware and viruses C. Compressed air
D. Ammonia-based cleaner
6. Which of the following is an example of preventive
maintenance for a computer's cooling system? 13. What is the purpose of conducting regular backups
A. Updating the operating system during system maintenance?
B. Cleaning the computer case A. To update device drivers
C. Running disk cleanup B. To remove temporary files
D. Replacing the CPU fan C. To protect against data loss
D. To optimize memory usage
7. What is the recommended frequency for performing
preventive maintenance on a computer? 14. Which of the following is a recommended best
A. Once a month practice for securing a computer system during
B. Once a year maintenance?
C. Once every 5 years A. Disconnecting the computer from the internet
D. Only when a problem arises B. Disabling the antivirus software
C. Using weak or easily guessable passwords
D. Skipping software updates and patches
15. What is the purpose of running disk cleanup during 24. When should safety goggles be worn in a computer
system maintenance? laboratory?
A. To remove temporary files A. When using a printer
B. To optimize memory usage B. When browsing the internet
C. To update device drivers C. When typing on the keyboard
D. To defragment the hard drive D. When handling chemicals or cleaning agents

16. What is the purpose of conducting network 25. What is the purpose of wearing an anti-static wrist
vulnerability assessments during networking strap in a computer laboratory?
maintenance? A. To protect against data breaches
A. To update device drivers B. To prevent damage to computer hardware
B. To remove temporary files C. To improve internet connectivity
C. To identify and fix security vulnerabilities D. To enhance software performance
D. To optimize network performance
26. What is the recommended footwear for a computer
17. What is the primary purpose of conducting laboratory?
performance tuning during networking maintenance? A. Sandals or flip-flops
A. To optimize network performance B. High heels or dress shoes
B. To remove temporary files C. Athletic shoes or closed-toe shoes
C. To update device drivers D. Barefoot or socks only
D. To backup files and data
27. When should a lab coat be worn in a computer
18. What is a key factor to consider when deciding laboratory?
whether to repair or replace a computer? A. When using a printer
A. The brand of the computer B. When browsing the internet
B. The cost of repairs C. When typing on the keyboard
C. The age of the computer D. When working with hazardous materials or chemicals
D. The color of the computer case
28. What is the purpose of wearing gloves in a computer
19. When is it generally more cost-effective to repair a laboratory?
computer? A. To prevent damage to computer hardware
A. When it is still covered under warranty B. To protect against data breaches
B. When it is more than 5 years old C. To improve internet connectivity
C. When it requires a major hardware replacement D. To enhance software performance
D. When the repair costs are significantly lower than the
cost of a new computer 29. When should an anti-static mat be used in a
computer laboratory?
20. What is an example of a situation where it would be A. When using a printer
more advisable to replace a computer rather than repair B. When browsing the internet
it? C. When typing on the keyboard
A. When the computer is less than a year old D. When working on computer hardware or components
B. When the computer has a minor software issue
C. When the computer requires a RAM upgrade 30. What is the recommended type of clothing for a
D. When the computer is running slow due to temporary computer laboratory?
files A. Loose-fitting and baggy clothes
B. Clothing made of synthetic materials
21. What is a potential downside of repairing a computer C. Clothing with long sleeves and long pants
with obsolete or hard-to-find parts? D. Clothing with holes or tears
A. It may void the warranty
B. It may cause compatibility issues 31. What is the purpose of wearing a face mask in a
C. It may result in data loss computer laboratory?
D. It may require a software update A. To prevent damage to computer hardware
B. To protect against data breaches
22. What is the primary purpose of personal protective C. To improve internet connectivity
equipment (PPE) in a computer laboratory? D. To filter out dust and particles in the air
A. To protect against data breaches
B. To improve internet connectivity 32. Your computer is infected with malware and is
C. To prevent damage to computer hardware behaving erratically. Which of the following could be
D. To enhance software performance the most appropriate step to resolve this issue?
A. Running a full system scan with antivirus software
23. Which of the following is considered appropriate B. Disconnecting from the internet and isolating the
personal protective equipment (PPE) in a computer infected computer
laboratory? C. Removing the malware manually by editing the
A. Gloves and earplugs Windows registry
B. Safety goggles and a lab coat D. Restoring the computer to a previous backup point
C. A helmet and knee pads
D. A face mask and safety shoes
33. Which of the following computer diagnostic tools C. Bandwidth monitoring tool
provides real-time monitoring of system performance D. Port scanner
metrics such as CPU usage, memory usage, disk activity,
and network activity? 40. You are troubleshooting a network problem and
A. Windows Performance Monitor suspect that there may be an issue with the network
B. Windows Resource Monitor interface card (NIC) of a specific computer. What would
C. Open Hardware Monitor be the most effective way to verify this?
D. Speccy A. Replace the NIC with a new one
B. Test the NIC on a different computer
34. You want to monitor the temperature, fan speed, and C. Check the NIC driver version and update it
voltage of your computer's hardware components, such D. Disable and enable the NIC in the Device Manager
as CPU, GPU, and motherboard. Which of the following
computer diagnostic tools would be most suitable for 41. Users are experiencing intermittent connectivity
this task? issues in a specific area of the office. You suspect that
A. Windows Performance Monitor there may be interference from other devices on the
B. Windows Resource Monitor same frequency band. What diagnostic tool can help you
C. Open Hardware Monitor identify the source of interference?
D. Speccy A. Spectrum analyzer
B. Network scanner
35. You need to gather detailed information about your C. Cable tester
computer's hardware components, such as CPU, RAM, D. Ping tool
GPU, and motherboard. Which of the following
computer diagnostic tools can provide you with 42. You are troubleshooting a network problem and
comprehensive system information? suspect that there may be an issue with the network
A. Windows Performance Monitor switch. What would be the most effective way to verify
B. Windows Resource Monitor this?
C. Open Hardware Monitor A. Replace the switch with a new one
D. Speccy B. Test the switch on a different network segment
C. Check the switch configuration for any errors
36. You want to monitor the real-time utilization of D. Reset the switch to its factory defaults
system resources, such as CPU, memory, disk, and
network, for individual processes and services running 43. Users are complaining about frequent disconnects
on your Windows computer. Which of the following from the wireless network. What diagnostic tool can help
computer diagnostic tools would be most suitable for you identify the source of the problem?
this task? A. Wireless analyzer
A. Windows Performance Monitor B. Network scanner
B. Windows Resource Monitor C. Cable tester
C. Open Hardware Monitor D. Port scanner
D. Speccy
44. Users are unable to access a specific website from
37. You suspect that your computer's CPU may be the internal network. What should be your first step in
throttling or overheating, affecting its performance. diagnosing the problem?
Which of the following computer diagnostic tools can A. Check the DNS server settings on the router
help you monitor the temperature and clock speed of B. Verify the website's availability from a different
your CPU in real-time? network
A. Windows Performance Monitor C. Test the website's URL for any typos or errors
B. Windows Resource Monitor D. Clear the browser cache and cookies
C. Open Hardware Monitor
D. Speccy 45. Users are experiencing slow file transfer speeds
between computers on the same local area network
38. You are troubleshooting a network issue where users (LAN). What diagnostic tool can help you identify the
are unable to access the internet. You have verified that cause of the slow transfer speeds?
the internet service provider (ISP) is not experiencing A. Protocol analyzer
any outages. What should be your next step to diagnose B. Network scanner
the problem? C. Bandwidth monitoring tool
A. Check the DNS server settings on the router D. Ping tool
B. Verify the configuration of the switch
C. Inspect the physical cables and connections 46. You are troubleshooting a network problem and
D. Test the network connectivity with ping and suspect that there may be an issue with the network
traceroute commands cable. What would be the most effective way to verify
this?
39. Users in a remote office are complaining about slow A. Replace the cable with a new one
network performance. You suspect that there may be a B. Test the cable with a cable tester
bottleneck in the network. What diagnostic tool can help C. Check the cable for any visible damage
you identify the network segment with the highest D. Reconnect the cable to ensure proper seating
utilization?
A. Protocol analyzer
B. Network scanner
47. What is the appropriate way to dispose of computer C. Toner probe
assembly waste materials, such as packaging, screws, D. Cable tester
and cables?
A. Leave them on the floor for later cleanup 57. What type of device is used to provide wireless
B. Throw them in the regular trash bin connectivity to a computer or other devices?
C. Store them in a separate designated waste container A. Router
D. Burn them in a bonfire B. Modem
C. Switch
48. Which tool is commonly used to measure the voltage D. Access point
of a computer power supply?
A. Multimeter 58. Which type of printer uses heat to transfer ink onto
B. Loopback plug paper and is commonly used for high-quality photo
C. Toner probe printing?
D. Cable tester A. Laser printer
B. Dot matrix printer
49. What is the purpose of an anti-static wrist strap when C. Inkjet printer
working on computer hardware? D. Thermal printer
A. To prevent electrostatic discharge (ESD)
B. To connect to a network switch 59. What type of storage device is typically used to
C. To test for continuity in network cables provide additional storage space in a desktop computer
D. To clean the computer screen or server?
A. Optical drive
50. Which tool is used to remove screws from a B. USB flash drive
computer case or components? C. Solid-state drive (SSD)
A. Screwdriver D. Hard disk drive (HDD)
B. Toner probe
C. Multimeter 60. What type of connector is commonly used to connect
D. Cable tester a computer to a wired Ethernet network?
A. USB
51. What is the function of a loopback plug in computer B. HDMI
testing and troubleshooting? C. VGA
A. To test network connectivity D. RJ-45
B. To measure system temperature
C. To clean the printer heads
D. To remove viruses and malware
Prepared by:
52. Which tool is used to verify the integrity of network
cables by sending signals and measuring the response?
A. Cable tester WINNIE IRISH T. SANQUI
B. Multimeter
C. Loopback plug
D. Toner probe

53. What is the purpose of a toner probe in network

testing?
A. To test for continuity in network cables
B. To measure voltage in power supplies
C. To clean the computer screen
D. To trace network cables

54. Which tool is used to measure the resistance of

electronic components in a computer circuit?
A. Multimeter
B. Toner probe
C. Cable tester
D. Loopback plug

55. What is the purpose of a cable tester in network

troubleshooting?
A. To measure system temperature
B. To test network connectivity
C. To remove viruses and malware
D. To clean the printer heads

56. Which tool is commonly used to clean the interior of

a computer case and components?
A. Compressed air can
B. Multimeter
ANSWER KEY

1. B
2. D
3. C
4. B
5. D
6. B
7. A
8. D
9. B
10. A
11. A
12. C
13. C
14. A
15. A
16. C
17. A
18. B
19. D
20. A
21. B
22. C
23. B
24. A
25. B
26. C
27. D
28. A
29. D
30. C
31. D
32. A
33. A
34. C
35. D
36. B
37. A
38. A
39. C
40. B
41. A
42. B
43. A
44. B
45. A
46. B
47. C.
48. A
49. A
50. A
51. A
52. A
53. D
54. A
55. B
56. A
57. D
58. C
59. D
60. D