University of Cebu at Pardo and Talisay, Inc.

620
Senior High School Department
Bulacao, Cebu City
S.Y. 2024-2025

First Quarter Examination in Computer Systems Servicing NCII

Name: _______________________________Date: ___________________Score: ____________

Grade Level/Strand/ Section: ________________________Teacher: ___Mr. Ian Besina_________

I. MULTIPLE CHOICE (26 points)

Instructions: Read each item carefully, and choose the correct answer. Blacken the entire circle
that corresponds to your answer.

1. You are experiencing slow computer performance with only one non-graphical, non-calculating
program running. By the process of elimination, which of the following must be the cause?
A. CPU C. GPU
B. DVD-ROM Drive D. Power supply
2. Your computer is not recognizing your USB Drive. What might be the problem? Flash Drive
A. The flash drive is damaged. Flash dRIVE
B. The USB port is dirty or faulty.
C. The flash drive is not formatted correctly.
D. All of the above
3. You are experiencing frequent system crashes. Which component might be the cause? Hard
dRIVE
A. CPU C. Hard drive
B. GPU D. Power supply
4. You need to create a backup of your important files, which need to be accessible from
anywhere. Which storage device would be most suitable? Google Drive
A. USB flash drive C. CD/DVD
B. External hard drive D. Cloud storage
5. Your computer is displaying a blue screen of death. What does this usually indicate?
A. A hardware failure C. A virus infection
*B. A software issue D. A network problem
6. Your computer is running out of storage space. What can you do to free up space? Storage
A. Delete unnecessary files
B. Uninstall unused programs
C. Move large files to an external hard drive
D. All of the above
7. You need to reformat the flash drive using the Windows File Explorer. Given that your drive is
working when you inserted it, and the Windows File Explorer is working, what should be your
next course of action? Click the flash drive
A. Eject the flash drive safely
B. Open Administration Tools
C. Right click on the flash drive icon at the task bar
 D. Right-click on the flash drive label at the left sidebar

8. The operating system performs all the functions given below. Which of these functions would
be the least thing to be handled by the operating system in old computers without an RJ45 or
RJ11 port? nETWORK
A. Memory Management C. Security Management
B. Network Management D. Program Management
9. Upon opening Windows File Explorer, I held the CTRL button while clicking on all the filest
present, then pressed on DEL button. What should happen next? Delete /erase
A. All files in the folder will be erased C. Some files in the folder will be erased
B. All files will be transferred D. The last file clicked will be erased
10. You saw your co-worker just recently closing the Microsoft Word program under normal
circumstances. You will: Do not report
A. Report him for writing a report.
B. Report him for playing with a computer program.
C. Will not report him, he was just making an inventory.
D. Will not report him, he was just making an incident report.
11. Your team lead gave you a casual talk on the change of processes in the company, and ended
by saying that he is expecting these changes to be implemented in two days. What will you
do?
A. Ask for the official flowchart.
B. Ask for the official flowchart and job order request
C. Ask for the cause-and-effect diagram and job orders
D. Do not ask for anything; don’t play the hero when in Cebu
12. Which of the following is critical enough to be reported/documented? REPORT
A. Defective parts C. Missing parts
B. Unusual activities D. All of the above.
13. Which of the following is wrong in the report:
March 13, 2020 6:30 Received System Unit Lenovo-20:
PM Lenovo M8600 Motherboard, Lenovo Thinkcentre Housing and PSU,
2GB Samsung DDR2 RAM, 3GB Core2Duo Processor, Seagate Blue
1TB Hard Disk Drive, from Accounting Department.
Accounting personnel shows extreme coughing.

A. 2GB Samsung DDR2 C. Seagate Blue 1TB Hard Disk Drive

B. 3GB Core2Duo Processor D. from Accounting Department
14. After completing the assembly, reformatting, and OS and Program Installation, the trainees
watched a 30-minute high-definition movie in the computer that they are servicing. Should the
trainer penalize them? Do not
A. No, because it’s part of the actual tasks to be done
B. Yes, because they are having entertainment during working time
C. No, because working people also need to enjoy videos at work at some times
D. Yes, because if the video makes the computer stop, it needs to be fixed again
15. The network cable you’re using was already tested to work, but it doesn’t connect to the
network when attached to the network switch. Given that the network switch is also fully
functional, what went wrong? Crossover
A. The tester gave wrong results C. The router was set to DHCP Mode
B. The UTP cable is a crossover D. The terminator was not properly crimped
16. The networking cable’s terminator was too small for one of the ports of network switch. What
do this scenario indicate?
A. The networking cable is terminated by RJ11
B. The network switch is one of those decades-old legacy switches
C. The network switch’s ports are not compatible with the standard UTP / LAN cables
D. All of the above
17. Which of the following solutions is best suited for a functioning CPU that switches off due to
overheating? Thermal paste
A. Replace the CPU
B. Spray cooling liquid to the CPU
C. Place the computer in an airconditioned room
 D. Reapply thermal paste and use a good heat sink

18. What could be wrong when the computer doesn’t start? Will not turn on
A. The CPU or its socket is broken
B. The power cables are not carrying electricity to the computer’s PSU
C. The power switch was not connected to its proper pins in the motherboard
D. All of the above

19. Read carefully and understand the truthfulness in the given statements about SDRAMS: Higher
Memory TC- CMOS, SSD is Durable
1. DDR4 notches placement are different to DDR3
2. DDR4 has greater maximum capacity than DDR3
3. DDR4 are less prone to electrostatic shock than DDR3
4. DDR4 can make older computers run faster than DDR3 can

A. 1 and 2 are correct C. 1 and 4 are correct

B. 1 and 3 are correct D. 2 and 4 are correct

20. The computer’s owner forgot his BIOS Administrator password. Which of the following is the
best approach? CMOS Clear
A. Reinstall the Operating System
B. Remove the battery in the motherboard
C. Use the jumper to short the right CMOS pins
D. Remove the BIOS/UEFI Chip, reprogram, and solder it back to the motherboard

21. Why is it important to take proper note of the motherboard’s PCI slots? Install new hardware
A. In order to buy the correct GPU or NIC
B. In order to avoid unwanted connections with other computer parts
C. In order to maintain warranty by using programs that are compatible to the PCI slots
D. All of the above

22. You tested the hard drive to be fully functioning. It is also running when the power is turned on,
but it cannot be detected. What is the best action to be done?
A. Replace the hard drive immediately C. Replace the power cable used on it
B. Replace the SATA cable D. Replace the motherboard

23. Your customer does not want an SSD replacement drive because it is expensive. How do you
convince the customer to use it instead of a hard disk drive? MORE DURABLE
A. The SSD lasts longer than the hard disk drive
B. The SSD is much cheaper than the hard disk drive
C. The SSD has bigger capacity than the hard disk drive
D. It can only be used for small images.

24. The Libreoffice that you are attempting to install failed to even run in an old computer.
What is the best explanation to this? 64-bit
A. Free software are of low quality and will not run in old computers
B. Libreoffice installs in Windows, and you are probably using Linux
C. The Libreoffice installer is running 64-bit mode while the OS is in 32-bit mode
D. Microsoft Windows would not allow free software to install, only paid MS Office

25. Why is Rufus needed when installing in some computers? Rufus

A. Some computers do not have a DVD drive
B. Some computers don’t have hard drives or SSD storage
C. Some computers are using Rufus as their operating system
D. Some computers are owned by people who can only afford pirated Windows

26. Which of the following does NOT always happen during the installation of the operating
system?
A. Copying of system files
B. Creation of the filesystem
C. Creation of user accounts - D
D. Creation of a bootloader that starts the OS from the BIOS/UEFI
Test II. CREATING (14 points)
Instructions: Read the situations and their requirements, and draw/create them inside the boxes
provided. One (1) point will be given for each required component.

1-3. Draw a three-stage flowchart for receiving, inspecting and reporting system units that were
turned in to your department for servicing.

4-7. You discovered that a mouse has a damaged cable at System Unit Cisco-35. Create an
Incident Report Table / Log indicating your discovery.

8-10. You want to connect the F_PANEL pins in a motherboard to a ┌PWRSWTCH┐ and to
┌RSETSWTCH┐ Draw the pins, and then label the pins that should connect to their
corresponding front panel components.

11-14. You are planning to crimp a CAT-7 cable into an RJ45 terminator that will be used in a
Network Switch. Make a diagram of the appropriate arrangement of wire number
3,4,5 and 6 in the cable.