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MANAGEMENT AND
ORGANISATIONAL
BEHAVIOUR
THIRTEENTH EDITION
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First published in 1985 in Great Britain under the Pitman imprint (print)
Fifth edition published in 1999 by Financial Times Pitman Publishing (print)
Seventh edition published 2005 (print)
Eighth edition published 2007 (print)
Ninth edition published 2010 (print)
Tenth edition published 2013 (print and electronic)
Eleventh edition published 2016 (print and electronic)
Twelfth edition published 2019 (print and electronic)
Thirteenth edition published 2023 (print and electronic)
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and Patents Act 1988.
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10 9 8 7 6 5 4 3 2 1
27 26 25 24 23
Part 1
Organisational behaviour
and work 21
1 The people–organisation relationship 22
2 The work environment 56
3 Organisational conflict and stress 90
Part 2
Focus on the individual 121
4 Personality and diversity 122
5 Learning and development 157
6 Perception and communication 190
7 Work motivation and satisfaction 227
Part 3
o us on grou s nd le dershi 269
8 Working in groups and teams 270
9 Leadership in work organisations 307
10 Managing people at work 343
Part 4
Focus on the workplace 379
11 Organisational theory and structure 380
12 Patterns of structure and workplace
design 412
13 Organisational control and power 451
Part 5
Focus on organisational
environment 485
14 Organisational culture and change 486
15 Strategy, corporate responsibility and
ethics 522
16 Organisational performance and
effectiveness 558
Behaviourist and cognitive views of learning 162 Group discussion activities 222
Behaviourist theories of learning 163 Organisational behaviour in action case
Cognitive perspective of learning 166 study 224
Socialisation 167 Chapter 6 – Personal skills and employability
How do we learn? 168 exercise 225
Action learning 171 Notes and references 226
Learning preferences 173
7 Work motivation and
E-learning 174
Knowledge management 175
satisfaction 227
Creativity 178 Overview topic map: Chapter 7 – ‘work
Mentoring and coaching 180 motivation and satisfaction’ 228
Applications of learning theory 184 The significance of motivation 229
Summary – Chapter 5 ‘Learning and Needs and expectations at work 230
development’ 185 Money as a motivator 231
Group discussion activities 186 Extrinsic and intrinsic motivation 232
Organisational behaviour in action case Three-fold classification for review of
study 187 motivation 234
Chapter 5 – Personal skills and employability Competing theories of motivation 236
exercise 187 Content theories of motivation 237
Notes and references 188 Maslow’s hierarchy of needs theory 237
Alderfer’s modified need hierarchy
6 Perception and model 241
communication 190 Nohria’s four drives model of motivation 242
Overview topic map: Chapter 6 – perception Herzberg’s two-factor theory 242
and communication 191 McClelland’s achievement motivation
theory 244
The importance of the study of perception 192
Process theories of motivation 245
The perceptual process 193
Vroom’s expectancy theory 247
Internal characteristics 197
Implications of expectancy theory 248
External influences 198
Equity theory of motivation 249
Perceptual illusions 203
Goal theory 251
Making judgements about other people 204
Relevance today of motivation
Difficulties in perceiving other people 206
theories 254
Perceptual distortions and errors 209
Organisational behaviour modification 255
Attribution theory 212
Motivation of knowledge workers 256
The importance of language and
Job satisfaction 258
communication 214
Comprehensive model of job enrichment 260
Non-verbal communication and body
language 215 Summary – Chapter 7 ‘Work motivation and
satisfaction’ 262
Impression management 219
Group discussion activities 263
Perception and interpersonal
communications 220 Organisational behaviour in action case
study 264
Understanding the organisational process 221
Chapter 7 – Personal skills and employability
Summary – Chapter 6 ‘Perception and
exercise 264
communication’ 222
Notes and references 266
9 Leadership in work
organisations 307
Overview topic map: Chapter 9 – Leadership in
work organisations 308
The significance of leadership 309
Approaches to the study of leadership 311
Qualities or traits approach 311
Functional (or group) approach 314
Part 3 Styles of leadership 315
Focus on groups Continuum of leadership behaviour 316
nd le dershi 269 Contingency theories of leadership 318
Fiedler’s contingency model 319
8 Working in groups and Vroom and Yetton contingency model 320
teams 270 Path–goal theory 321
Overview topic map: Chapter 8 – ‘working in Readiness of the followers or group 322
groups and teams’ 271 Transformational leadership 324
Importance and significance of Inspirational or visionary leadership 325
groups 272 Servant leadership 327
Formal and informal groups 274 Alternative views of leadership 328
Group values and norms 276 The leadership relationship 331
Expectations and benefits of group Culture: A contingent factor? 331
membership 278 Leadership effectiveness 332
Group cohesiveness and performance 279 Leadership development 336
Membership 280 Summary – Chapter 9 ‘Leadership in
Work environment 280 organisations’ 338
Organisational 281 Group discussion activities 338
Group development and maturity 281 Organisational behaviour in action case
Social identity theory 283 study 339
Characteristics of effective work Chapter 9 – Personal skills and employability
groups 285 exercise 340
Virtual teams 287 Notes and references 341
Interactions among group members 289
Analysis of individual behaviour 291
10 Managing people at work 343
Individual and group performance 294 Overview topic map: Chapter 10 – Managing
Building successful teams 297 people at work 344
Autonomous working groups 300 The management of people 345
Summary – Chapter 8 ‘Working in groups and What is management? 347
teams’ 302 Management in public sector
Group discussion activities 303 organisations 350
Organisational behaviour in action case Responsibility for the work of other
study 304 people 351
Chapter 8 – Personal skills and employability Managing with and through people 352
exercise 304 A looser approach to managing 355
Notes and references 305 Importance of managerial style 356
Theory X and Theory Y management 357
Xarites, 91
Xenophon, cited, 55
Xylus, 154 (notes)
1. Wolf, “Crypto-Jews under the Commonwealth” (Trans. Jew. Hist. Soc., vol.
i. pp. 55 et seq.); “The Middle Age of Anglo-Jewish History” (Papers read at the
Anglo-Jewish Historical Exhibition, pp. 53–79).
2. The origin of this name is obscure. There seems to be little doubt that it
was originally a nickname, seeing that the classical name for the converts was
Nuevos Cristianos, or “New Christians.” Graetz believes that Marrano is derived
from Maran-atha, in allusion to 1 Cor. xvi. 22, “If any man love not the Lord, let
him be Anathema Maran-atha” (Geschichte der Juden, vol. viii. p. 73).
4. Graetz, vol. viii. pp. 309–11; Ehrentheil, Jüdisches Familien Buch, p. 326.
5. Kayserling, p. 139.
6. Graetz, vol. x. pp. 195, 196, 200; Da Costa, Israel and the Gentiles, p. 408;
Kayserling, p. 302.
7. Graetz, vol. viii. pp. 342–43; Colonial State Papers (Spanish), vol. i. pp. 51,
164.
8. Wolf, Middle Age, pp. 64, 67–70; S. L. Lee in Gentleman’s Magazine, Feb.
1880.
17. Hist. MSS. Com. Rep. VII., MSS. of Sir F. Graham, pp. 401–403.
18. See reprint by Hanserd Knollys Soc., p. 141. For Roger Williams’s services
to the cause of Jewish Toleration, see Wolf, “American Elements in the
Resettlement” (Trans. Jew. Hist. Soc., vol. iii. pp. 77–78), and Straus, “Roger
Williams, the Pioneer of Religious Liberty,” pp. 172–178.
20. Art. 10. See also his “Good Work for a Good Magistrate” (1651), pp. 53,
90.
22. Firth, “Notes on the History of the Jews in England, 1648–1660.” Trans.
Jew. Hist. Soc., vol. iv.
23. “The Petition of the Jews for the Repealing of the Act of Parliament for
their Banishment out of England” (Lond., 1649).
28. Edwards, Gangræna, i. p. 121; ii. pp. 26, 31; “Middlesex County Records,”
vol. iii. pp. 186–87; Anabaptisticum Pantheon, p. 233; Hickes, Peculium Dei, pp.
19–26. There are many other scattered references in the literature of the period to
this curious movement.
29. A good life of Menasseh ben Israel has yet to be written. Short
biographies have been published by Kayserling (English translation in Miscellany of
Hebrew Literature, vol. ii.); the Rev. Dr. H. Adler, Chief Rabbi of the British Empire
(Trans. Jew. Hist. Soc., vol. i.); and Graetz (Geschichte der Juden, vol. x.). None of
these is exhaustive, or based on bedrock material.
30. “Gratulação ao seren. Raynha Henri. Maria, dignissima corsorte ao august;
Carlo, Rey da Grande Britannia, Francia e Hebernia” (Amst., 1642).
33. The Declaration of the Unity of God, the fundamental teaching of Judaism
(Deut. vi. 4–9). Shema means “Hear,” and it is the first word of verse 4: “Hear, O
Israel; the Lord our God is one God.”
36. The text of the letter has not been preserved, but its contents are
summarised in Holmes’s reply, printed in an appendix to Felgenhauer’s Bonum
Nuncium Israeli.
38. Dury, “Epistolary Discourse.” For text of the letters, see infra, p. lxxviii.
40. This tract has been the source of a curious misunderstanding. Kayserling,
who apparently never examined more of it than the title-page, on which the
author is described as “E. S. Middlesex,” ascribed it to “Lord Middlesex,” and
regarded it as favourable to Menasseh (Misc. Heb. Lit., ii. p. 33). Had he looked at
the Latin translation at the end he would have found the name of the author given
in full. Moreover, the writer, so far from being philo-Semitic, expressly states that
the object of his pamphlet was the “taking off the scandall of our too great desire
of entertayning the unbeleeving Nation of the Jewes.” Kayserling’s errors have
been adopted without inquiry by Graetz, Adler, and other writers.
44. Writing to Crawford in 1643, says: “The State, in choosing men to serve it,
takes no notice of their opinions; if they be willing faithfully to serve it—that
satisfies.... Bear with men of different minds from yourself.” Carlyle, “Cromwell’s
Letters and Speeches,” i. p. 148.
46. Carlyle, “Cromwell’s Letters and Speeches,” vol. iii. pp. 23, 25, 26.
47. Trans. Jew. Hist. Soc., vol. i. pp. 73–74; vol. ii. pp. 17–18; Wolf, “Jewish
Emancipation in the City” (Jewish Chronicle, Nov. 30, 1894); Graetz, Geschichte,
vol. x. p. 19.
53. Thurloe State Papers, vol. i. p. 387; Clarendon State Papers, vol. ii. p.
233.
56. For text of these petitions see Trans. Jew. Hist. Soc., vol. iii. pp. 88–93.
58. Rawl. MSS., A 260, fol. 57. Text of this letter is given in Trans. Jew. Hist.
Soc., vol. iii. p. 93.
59. Trans. Jew. Hist. Soc., vol. ii. pp. 18, 45–46.
69. Wolf, “Menasseh ben Israel’s Study in London,” Trans. Jew. Hist. Soc., vol.
iii. pp. 144 et seq.
73. Graetz, Geschichte, vol. x. pp. 52–82; Mercurius Politicus, Dec. 17, 1655;
Thurloe State Papers, vol. iv. p. 333.
75. The interest of the Embassies in the question is illustrated by the frequent
reference made to it in the despatches of Chanut (Thurloe, vol. ii. p. 652),
Nieupoort (Ibid., vol. iv. pp. 333, 338; “New York Colonial MSS.,” vol. i. pp. 579,
583), Sagredo and Salvetti (Revue des Études Juives, No. 11, pp. 103–104).
Nieupoort’s view is shown by the assurance he extracted from Menasseh that
there was no intention to invite Dutch Jews to England (Thurloe, vol. iv. p. 333).
79. Infra, p. 118. London News Letter, April 2, 1649 (Cartes Letters, vol. i. p.
275).
80. Jesse, “England under the Stuarts,” vol. ii. p. 297; Tovey, Anglia Judaica,
p. 275.
82. The violence of such tracts as Prynne’s “Demurrer,” Ross’s “View of the
Jewish Religion,” and the anonymous “Case of the Jews Stated,” has no parallel in
the literature of the time.
83. Paul Isaiah, “The Messias of the Christians and the Jews.”
92. Ibid., p. 374. For text of petition, see infra, pp. lxxxii-lxxxiv.
97. Ibid., pp. 378–379. For text of Circular see infra, p. lxxxiv.
98. Publick Intelligencer, December 10, 1655.
99. The list of members is given in State Papers, Dom. Inter., i. 76, p. 378.
102. Ibid.
103. That the Judges’ decision was given at the first meeting of the
Conference is clear from a statement made by Nye to Prynne on the morning of
the second meeting (“Short Demurrer,” p. 4).
105. Ibid.
111. This is shown by two letters in the Domestic State Papers (see Trans.
Jew. Hist. Soc., vol. i. p. 46).
115. “A Short Demurrer,” Part I. The publication of the pamphlet was hurried
to be in time for the Conference. It was written in seven days, and the preface is
dated December 14, four days before the last meeting (cf. Preface to “Second
Demurrer,” 1656).
123. Writing to Henry Cromwell about the Conference a week later, Thurloe
says, “I doe assure you that his highness is put to exercise every day with the
peevishness and wroth of some persons heere” (State Papers, vol. iv. p. 343).
124. Cf. Conditions, ii., iii., iv., v., ix., xi., and xvii., in Barlow, “The Care of the
Jews,” pp. 67, 68, 70, 71, and 73.
127. I have to thank Dr. Gardiner for this ingenious conjecture. It entirely
accords with all the known facts.
128. Edit. Bohn, vol. i. p. 327.
130. Guildhall Archives. Remembrancia, vol. ix. No. 44, pp. 1–18. I printed the
text of this petition in full in the Jewish Chronicle, November 15, 1899.
135. Brit. Mus. Add. MSS. 27962. In a despatch dated January 14, Salvetti
refers to the Jewish question, but makes no mention of the arrangement
respecting divine worship. On the same date, too, the well-informed Dutch
ambassador, Nieupoort, informed the States-General that it was generally
understood that the Lord Protector would take no further steps (Thurloe State
Papers, vol. iv. p. 328). It would seem, then, that the transaction took place
between the 14th and the 28th January.
136. Ibid.
137. State Papers, Domestic. Interregnum, cxxv., No. 38, i. 76, p. 604; i. 112,
p. 289; cxxvi., No. 105.
143. Infra, p. 107. The hypothesis that John Sadler was the author of the
letter which gave rise to the Vindiciæ Judæorum is based on the facts that he was
at the time the go-between in the negotiations with Cromwell, that he was an
intimate friend of Menasseh, and that he had already given some thought to the
blood accusation and other charges against the Jews (“Rights of the Kingdom,” p.
74).
144. State Papers, Dom. Inter., i. 77, April 1, 1656; cxxvi., No. 105, xi.
146. State Papers, Dom. Inter., cxxvi., No. 105, i.; i. 77, No. 11.
147. State Papers, Dom. Inter., cxxvi., No. 105, ii. and iii. Most of the
documents in the Robles case have been printed as an appendix to my paper on
“Crypto-Jews under the Commonwealth” (Trans. Jew. Hist. Soc., vol. i. pp. 76–86).
149. State Papers, Dom. Inter., i. 77, pp. 44, 78; cxxvii., 21, 40; i. 77, No. 19.
153. A similar course had been taken with regard to Protestant refugees in
the city on November 13, 1655. (Guildhall Archives: Rep. lxiv. fol. 8b.)
155. Violet, “The Petition Against the Jews” (1661), p. 2: “Cromwell and his
Council did give a toleration and dispensation to a great number of Jews to come
and live here in London, and to this day they do keep public worship in the City of
London, to the great dishonour of Christianity and public scandal of the true
Protestant religion.”
158. Menasseh had assured Nieupoort that he did “not desire anything for the
Jews in Holland” (Thurloe, iv. p. 333). The negotiations with Charles II. are
recorded in Brit. Mus. Add. MSS. 4106, fol. 253.
160. Hist. MSS. Com. Rep., viii. pp. 94–95. Fifth Rep. of Dep. Keeper of Public
Records, App. ii. p. 253.
165. Kayserling, “Menasseh ben Israel.” (Misc. of Hebrew Literature, Series ii.
pp. 68, 93.)
166. For the condition of the Ashkenazi Jews at this epoch see Graetz’s
Geschichte, vol. x. pp. 52–82.
168. Guildhall Archives: Remembrancia, vol. ix. No. 44, pp. 1–18.
171. “Petition,” p. 2.
175. State Papers, Dom., Chas. II., Entry Book xviii. (1664), fol. 79.
176. The text of these orders in Council has been printed by Webb, “The
Question whether a Jew may hold Lands” (Lond., 1753), pp. 38–40.
178. Wolf, “Jewish Emancipation in the City” (Jew. Chron., November 30,
1894).
181. Dr. Gardiner has suggested to me, and I agree, that this paragraph is not
a recommendation, but the thesis of the report. It is the text of the “reference” to
the Sub-Committee by the Council, and the succeeding paragraphs constitute the
report upon it. See supra, p. xlv.
TRANSCRIBER’S NOTES
1. P. xiv, changed "almost immediataly after" to "almost
immediately after".
2. P. xlii, changed "among it signatories" to "among its
signatories".
3. P. lxxv, "which caunot be" to "which cannot be".
4. P. lxxxv, changed “from uisnge or applyinge” to “from
usinge or applyinge”.
5. P. 6, changed “veiwed those Countryes” to “viewed those
Countryes”.
6. P. 26, changed "aud when he" to "and when he".
7. P. 36, changed "Our ancient Rabinsin" to "Our ancient
Rabins in".
8. P. 37, chaanged "the paticle (ion)" to "the particle (ion)".
9. P. 43, changed "as Ekekiel, and" to "as Ezekiel, and".
10. P. 100, changed "every on should gain" to "every one
should gain".
11. P. 101, changed "6 par Cent" to "6 per Cent".
12. P. 111, changed "Sauls sons" to "Saul’s sons".
13. P. 122, changed "Nehemias, cap. 8.6." to "Nehemias, chap.
8.6.".
14. P. 127, changed "certain fugive Iew" to "certain fugitive
Iew".
15. P. 135, changed "or blaspeeme those" to "or blaspheme
those".
16. P. 136, changed "thouh that was" to "though that was".
17. P. 176, changed "Pontificus Latine, 147 De disciplinus" to
"Pontificios Latine, 147 De disciplinis".
18. P. 176, changed "Drucker, Mordechai ben" to "Drucker,
Mardochai ben".
19. P. 176, changed “author of Gangrena” to “author of
Gangræna”.
20. P. 177, changed "Eurgetes, Ptolomy" to "Euergetes,
Ptolomy".
21. P. 177, changed "Finicus, Marcilius" to "Ficinus,
Marcilius".
22. P. 178, changed "Geographie du Talmud" to "Géographie
du Talmud".
23. P. 178, changed "Glory of Jehudah" to "Glory of Iehudah".
24. P. 180, changed "dominions at an" to "dominions as an".
25. P. 181, changed "Jurnin" to "Iurnin".
26. P. 181, changed "Kalicout" to "Kalikout".
27. P. 181, changed "Lacto, de" to "Laet, de".
28. P. 181, changed "Leon, Pedro Cieçade" to "Leon, Pedro
Cieça".
29. P. 181, changed "Loet, cited" to "Loeb, cited".
30. P. 182, changed "of Elias Montalbo" to "of Elias Montalto".
31. P. 182, changed "Luxa" to "Laxa".
32. P. 182, changed "Marianus, cited" to "Marinus, cited".
33. P. 182, changed "Marracco, King of" to "Maracco, King of".
34. P. 183, changed "Diogo Pires" to "Diego Pires".
35. P. 185, changed "Ornstein, Rev. A. F." to "Ornstien, Rev. A.
F."
36. P. 186, changed "Porarius" to "Pomarius".
37. P. 186, changed "Procopius, cited" to "Procopious, cited".
38. P. 186, changed "Psuedo-Messiah, Bar" to "Pseudo-
Messiah, Bar".
39. P. 186, changed "Ragusa = Aragusa" to "Ragusa =
Araguza".
40. P. 187, changed "Rodriques, Don Daniel" to "Rodrigues,
Don Daniel".
41. P. 187, changed "Salamanque, Synagogues of" to
"Salaminque, Synagogues of".
42. P. 188, changed "Sasal, Prince of" to "Sasol, Prince of".
43. P. 188, changed "Schemtob de Leon" to "Shemtob de
Leon".
44. P. 188, changed "Sepher Eldad Danita" to "Sephar Eldad
Danita".
45. P. 188, changed "Sisbuthus, the end" to "Sisibuthus, the
end".
46. P. 188, changed "De Quieros enters" to "De Queiros
enters".
47. P. 189, changed "Thesoro de los dinim" to "Thesoro de los
dirim".
48. P. 189, changed "Tiglath-Pileser" to "Tiglah-Pileser".
49. P. 190, changed "Trask" to "Thrask".
50. P. 190, changed "Villepende, Marquis de" to "Villependi,
Marquis de".
51. P. 190, changed "Viterbo, Cardinal Egidio" to "Viterbe,
Cardinal Egidio".
52. All other spelling errors were uncorrected.
53. Footnotes have been re-indexed using numbers and
collected together at the end of the last chapter.
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