K TO 12 BASIC EDUCATION CURRICULUM

Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

Course Description

This is an introductory course that leads to a Computer Systems Servicing National Certificate Level II (NC II). It covers four (4) core competencies, namely, 1) installing
and configuring computer systems, 2.) setting up computer networks, 3) setting up computer servers, and 4) maintaining and repairing computer systems and networks.

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

Introduction The learners demonstrate The learners shall be able to The learners…
1. Basic concepts in computer an understanding of the demonstrate common 1. Explain basic concepts in computer systems
systems servicing basic concepts and competencies in computer servicing
2. Relevance of the course underlying theories in systems servicing as prescribed 2. Discuss the relevance of the course
3. Career opportunities computer systems by TESDA Training Regulations 3. Explore career opportunities in computer systems
servicing servicing

PERSONAL ENTREPRENEURIAL COMPETENCIES (PECs)

1. Assessment of Personal The learners demonstrate The learners shall be able to LO 1. Recognize Personal Entrepreneurial TLE_PECS7-1200-
Competencies and Skills an understanding of one’s prepare an activity plan that Competencies and Skills (PECs) needed in 1
(PECs) vis-à-vis PECs of a PECs in computer systems aligns with the PECS of a computer systems servicing
practicing entrepreneur/ servicing practitioner/entrepreneur in 1.1 Compare one’s PECs with those of a practitioner/
employee computer systems servicing entrepreneur
1.1 Characteristics 1.2 Align one’s PECs with those of a practitioner/
1.2 Attributes entrepreneur
1.3 Lifestyle 1.3 Assess one’s PECs
1.4 Skills 1.4 Assess practitioner’s PECs
1.5 Traits
2. Analysis of PECs compared
to those of a practitioner
3. Align one’s PECs based on
the results of the
assessment

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

1. Strengthening and The learners demonstrate The learners shall be able to LO 2. Develop and strengthen personal TLE_PECS7-
developing further one’s an understanding of one’s create a plan of action that competencies and skills (PECs) needed in 1200-2
PECs PECs in computer systems strengthens/develops one’s PECs computer systems servicing
servicing in computer systems servicing 2.1 Identify areas for improvement, development and
growth
2.2 Align one’s PECs according to his/her
business/career choice
2.3 Create a plan of action that ensures success of
his/her business/career choice

CORE COMPETENCIES
COC1: INSTALLING AND CONFIGURING COMPUTER SYSTEMS (ICCS)

• Types and parts of The learners demonstrate The learners shall be able to LO 1. Assemble computer hardware TLE_IACSS9-
computers an understanding of install and configure computer 1.1 Plan unit assembly to ensure OHS policies and 12ICCS-Ia-e-28
• Computer operating concepts and principles in systems based on established procedures are followed in accordance with
systems installing configuring procedures and system systems requirements
• Windows / MAC OS X computer systems requirements 1.2 Prepare unit assembly to ensure OHS policies
/Linux and procedures are followed in accordance with
• Peripheral devices systems requirements
• Computer systems design 1.3 Identify materials necessary to complete the
• Computer assembly work in accordance with established procedures
procedures and check against system requirements
• Power ON self-test and 1.4 Obtain materials necessary to complete the work
basic-input-output-system in accordance with established procedures and
(BIOS) configuration check against system requirements
procedures 1.5 Obtain tools, equipment and testing devices
• CMOS needed to carry out installation work in
accordance with established procedures and
• Motherboards
check for correct operation and safety
• Multimedia storage
devices: 1.6 Assemble computer hardware in accordance
with established procedures and system
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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

- Video cards requirements

- Sound cards 1.7 Perform BIOS configuration in accordance with
- Graphical user interface hardware requirements

• Installers preparation and LO 2. Prepare installer TLE_IACSS912ICCS-

OS installation procedures 2.1 Create portable bootable devices in accordance If-j-29
• Application and with software manufacturer instruction
devices/drivers installation
procedures

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

• Desktop PC interface/ hook 2.2 Prepare customized installers in accordance with

up procedures software utilization guide and end user
• Application packages and agreement
use of application programs 2.3 Carry out installation of portable applications in
• Bootable devices accordance with software user guide and
- -CD/DVD bootable software license
- -USB bootable using
Rufus software
- -USB bootable using
diskpart/CMD
• Software installers

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

• Installation of Operating LO 3. Install operating system and drivers for TLE_IACSS9-

System peripherals/ devices 12ICCS-IIa-j-30
- Windows Server 3.1 Install Operating System (OS) in accordance
2008/higher version with established installation procedures and to
- Windows XP/7/8/10 comply with end-user requirements
• Install and configure of 3.2 Install peripherals/ devices in accordance with
peripherals devices manufacturer’s instructions and/ or OS
installation procedures
• Install /Update Operating
system 3.3 Configure peripherals/ devices in accordance
with manufacturer’s instructions and/ or OS
• Checking of work
installation procedures
3.4 Access OS and drivers updates/ patches in
accordance with manufacturer’s
recommendations and requirements
3.5 Install OS and drivers updates/ patches in
accordance with manufacturer’s
recommendations and requirements
3.6 Check the quality of the work undertaken in
accordance with established procedures

• Installation of applications LO 4. Install application software TLE_IACSS912ICCS-

software with different 4.1 Install Application Software based on software IIIa-e31
variations installation guides, end-user requirements and
• Software updates software license agreement
• Virtualization software

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

• Disk management software 4.2 Carry out variation to application software in

• Antivirus / diagnostic accordance to customer/ client requirements
software 4.3 Access software updates in accordance with
• Device drivers manufacturer’s recommendations and
• Drivers/Software update requirements
procedures 4.4 Install software updates in accordance with
- Application software manufacturer’s recommendations and
license agreements requirements
- Stress-testing

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

procedures
- 5S and 3Rs
environmental policies

• Burning or testing installed LO 5. Conduct testing and documentation TLE_IACSS9-

equipment/devices 5.1 Test devices/ systems and/or installation to 12ICCS-IIIf-j-32
• Stress test determine whether it conforms to requirements
- Processor 5.2 Conduct stress test to ensure reliability of
- Memory equipment in accordance with manufacturer’s
- Hard Disk instructions and system requirements
- Video Card 5.3 Follow 5S and 3Rs according to environmental
• 5S and 3Rs environmental policies
policies 5.4 Follow procedures in forwarding documentation
• Reporting and to appropriate personnel and/or authority on
documentation procedures the test conducted.
COC2: SETTING-UP COMPUTER NETWORKS (SUCN)

• Computer network The learners demonstrate The learners shall be able to set LO 1 Install network cables TLE_IACSS912SUCN-
concepts an understanding of up computer networks based 1.1 Plan cable routes in accordance with network IVa-j-33
• Network cable installation concepts and principles in established procedures and design and actual installation site
• Copper cable splicing and setting up computer system requirements for 1.2 Determine cable routes in accordance with
cable testing networks hardware network design and actual installation site
• Fiber optic cables splicing 1.3 Identify necessary network materials in
and installation accordance with established procedures and
requirements check against system requirements
• Philippine Electrical Code 1.4 Obtain necessary network materials in
relevant to data connection accordance with established procedures and
• OHS standards and 5S check against system requirements
principles

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

• Practicing 3Rs (reduce, 1.5 Obtain tools, equipment, and testing devices in
reuse, recycle/recover) accordance with established procedures
• 3Rs environmental policies 1.6 Check tools, equipment and testing devices in
• Managing waste from accordance with established procedures
electrical and electronic 1.7 Follow OHS policies
equipment (WEEE) 1.8 Use appropriate PPE
1.9 Perform copper cable splicing based on
Electronic
Industries Alliance / Telecommunications
Industry Association (EIA/TIA) standards
1.10 Install network cables and cable raceways in
accordance with established procedures and
installation requirements
1.11 Perform installation work and check for
unnecessary damage that has occurred and
complies with requirements
1.12 Follow OHS standards and 5S principles
according to enterprise requirements
1.13 Dispose excess components and materials
based on WEEE directives and 3Rs waste
management program

• network design LO 2: Set network configuration TLE_IACSS912SUCN-

• addressing 2.1 Check network connectivity of each terminal in Ia-e-34
• subnetting accordance with network design
• topology 2.2 Diagnose and repair any problem or fault in the
• router/Wi-fi/ wireless network system in line with standard operating
access point/repeater procedures
configuration 2.3 Configure Network Interface Card (NIC) in
• Network Interface Card accordance with the network design
(NIC) settings 2.4 Carry out communication check between
• network cables terminals in accordance with operating systems
• cable raceways/ducts network configuration guides
• Network connectivity 2.5 Respond to unplanned events or conditions in
checking procedures and accordance with established procedures
techniques - Ping
- Netstat

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

- IP config

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

• IPV4 and IPV6

• IP addressing
-
A-
Class B
-
C
-
D
-
E
• Subnetting/Subnet Mask
• Contingency procedures in
response to unplanned
events and conditions
• Remote desktop

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

• Wireless settings LO 3: Set router/Wi-fi/wireless access TLE_IACSS912SUCN

configuration point/repeater configuration -If-j-IIae-35
• Gateways 3.1 Configure client device systems settings in
• Security/firewall/advanced accordance with manufacturer’s instructions and
settings configuration end user preference
• Cloud computing 3.2 Configure LAN in accordance with manufacturer’s
• Network connectivity testing instructions and network design
• Device systems settings 3.3 Configure WAN in accordance with
configuration manufacturer’s instructions and network design
• Local area network (LAN) 3.4 Configure wireless settings in accordance with
port configuration manufacturer’s instructions, network design, and
• Wide area network (WAN) end-user preferences
port configuration 3.5 Configure security/firewall/advanced settings in
• Configuration procedure for accordance with manufacturers instruction and
end-user preferences
• Routers – managed and
unmanaged
• Access points
• Switch – managed and
unmanaged
• Repeaters
• Network Interface Cards
types and configuration
settings

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

• Wireless network Interface

card
• Wired Network Interface
Card
• Firewall configuration

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

• Network inspection LO 4: Inspect and test the configured TLE_IACSS9-

procedures computer networks 12SUCN-IIf-j-36
• Safe computer network 4.1 Undertake final inspection of the configuration
operation to conform to the manufacturer’s
• Documentation procedures instructions/manual
4.2 Ensure the configuration conforms to the
manufacturer’s instructions/manual
4.3 Check computer networks to ensure safe
operation
4.4 Prepare reports according to company
requirements
4.5 Complete reports according to company
requirements
COC3: SETTING UP COMPUTER SERVERS (SUCS)

• Network operating systems The learners demonstrate The learners shall be able to set LO 1: Set up user access TLE_IACSS912SUCS-
(NOS) features an understanding of up computer servers based on 1.1 Create user folder in accordance with Network IIIa-e37
• User access level concepts and principles in acceptable standards and operating system features
configurations setting up computer hardware 1.2 Configure user access level based on NOS
• Network policies and servers features
services 1.3 Establish network access policies/end user
• Set up peer-to-peer (P2P) requirements
network access 1.4 Perform security check in accordance with
established network access policies/end user
requirements

• Configure server function LO 2: Configure network services TLE_IACSS912SUCS-

• Server modules and 2.1 Check normal server function in accordance IIIf-jIVa-j-38
addons with manufacturer’s instructions
• Network services and its 2.2 Install and update required modules/add-ons on
operation NOS installation procedures

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

2.3 Confirm network services based on user/system

• Procedures in respond to requirements
unplanned events and 2.4 Check operation of network services based on
condition user/system requirements
• Domain Name Server 2.5 Respond to unplanned events or conditions in
(DNS) accordance with established procedures
• Domain controller (active
directory)
• File server
• Dynamic Host
Configuration Protocol
(DHCP) server
• Printer server
• Web
applications/technologies
• Setting up client/user
access and security
• Setting up and configuring
servers
• Installing and configuring
modules/add-ons
• Configuration of network
services


• Testing procedures LO 3: Perform testing, documentation, and TLE_IACSS9-

• Predeployment procedures predeployment procedures 12SUCS-Ia-j-39
and practices 3.1 Undertake predeployment procedures based on
• Enterprise policies and enterprise policies and procedures
procedures 3.2 Undertake operation and security check based on
• End-user requirements end-user requirements
• Enterprise policies and 3.3 Prepare reports according to enterprise policies
procedures and procedures
• Documentation and making 3.4 Complete reports according to enterprise policies
reports and procedures

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

COC4: MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS (MRCN)

• Procedures in planning and The learners demonstrate The learners shall be able to LO 1. Plan and prepare for maintenance and TLE_IACSS912MRCN-
preparing maintenance an understanding of maintain and repair computer repair IIa-e40
and diagnoses of faulty concepts and principles in systems and networks based on 1.1 Plan maintenance and/ or diagnosis of faults in
computer and networks maintaining and repairing acceptable standards in line with job requirements
systems computer systems and computer’s software and 1.2 Prepare maintenance and/ or diagnosis of faults
• Tools and tests equipment networks hardware in line with job requirements
• PC specifications 1.3 Obtain tools, equipment, and testing devices
• OHS policies and needed for correct operation and safety
procedures 1.4 Check tools, equipment, and testing devices
• Maintenance of computer needed for correct operation and safety
systems and networks 1.5 Obtain materials necessary to complete the
• Planning and preparing for work in accordance with established procedures
maintenance and check against job requirements
• Computer systems 1.6 Follow OHS policies and procedures in line with
maintenance procedures job requirements
• PC systems 1.7 Check computer systems and networks for
• Computer operations maintenance against job/ service order or
• Electronic fault findings instructions and specifications

• PPE LO 2. Maintain computer systems and TLE_IACSS9-

• Diagnosis of computer networks 12MRCN-IIf-j-41
systems and network’s 2.1 Use appropriate PPE in line with standard
function procedures
• Maintenance of computer 2.2 Check normal function of computer systems and
systems and networks networks in accordance with manufacturer’s
• Repair or replace faulty instructions
system 2.3 Perform scheduled/ periodic maintenance in
• Contingency procedures in accordance with manufacturer’s requirements
response to unplanned 2.4 Repair materials when needed in accordance
events and conditions with established procedures
• Use and operation of tools, 2.5 Replace materials when needed in accordance

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

instruments, and testing with establish procedures

devices 2.6 Respond to unplanned events or conditions in
• Occupational health and accordance with established procedures
safety policies and
procedures

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

• Job service order forms or

checklist
• Problem solving in
emergency situation
• Procedures in maintenance
scheduling
• Preventive maintenance of
computer system and
network
- Operating system
update
- Backup scheduling
- Creating restore point
- Guarding against virus
• Cleaning computer systems
and networks

• Diagnostic procedures LO 3. Diagnose faults of computer systems TLE_IACSS912MRCN-

• Identifying and isolating and networks IIIa-h-
faults/problems 3.1 Use appropriate personal protective equipment 42
- Diagnostic software in line with standard procedures
utilities 3.2 Diagnose faults or problems in the computer
- Gathering of systems and networks according to
information requirements and in line with the standard
• Accomplished forms procedures
- Diagnostic reports 3.3 Manage contingency measures in accordance
with established procedures
- Proposal reports
3.4 Implement contingency measures in accordance
with established procedures

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

3.5 Respond to unplanned events or conditions in

accordance with established procedures

• Defects in computer LO 4. Rectify/ correct defects in computer TLE_IACSS912MRCN-

systems and networks systems and networks IIIh-jIVa-e-43
• Troubleshooting and repair 4.1 Use appropriate PPE in line with standard
techniques procedures
• Problem solving in
emergency situation

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODES

 Corrective action 4.2 Replace defective components or parts without

- Hardware configuration damage to the surrounding environment or
- Software configuration services
4.3 Install correct components or parts without
damage to the surrounding environment or
services
4.4 Make the necessary adjustments in accordance
with established procedures
4.5 Respond to unplanned events or conditions in
accordance with established procedures

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 K TO 12 BASIC EDUCATION CURRICULUM
Most Essential Learning Competencies in ICT-Computer System Servicing 9 and 10

• Testing methods and LO 5. Inspect and test the computer systems TLE_IACSS912MRCN-
procedures and networks IVf-j-44
5.1 Undertake final inspection so that the
• Documentation and making
configuration conforms to the manufacturer’s
reports
instructions/manual
• Waste management 5.2 Ensure that the configuration conforms to the
• OHS standards and 5S manufacturer’s instructions/manual
principles 5.3 Check/ test computer systems and networks to
• Practicing 3Rs ensure safe operation
• 3Rs environmental policies 5.4 Follow OHS standards and 5S principles
• Managing waste from according to enterprise policies
electrical and electronic 5.5 Clean worksite and make sure it is clear from all
equipment (WEEE) debris and left in safe condition in accordance
with company procedures
5.6 Dispose of excess components and materials
based on WEEE directives and 3Rs waste
management program
5.7 Prepare report according to company
requirements
5.8 Complete report according to company
requirements

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