Zamboanga Sibugay

GIYA
(Guided, Integrated, Yearning Activities)

for Learners
TLE - ICT - Computer Systems Servicing (CSS) 9
First Quarter Week 1 Day 1-4

Learning Objectives:
1. Identify work instruction in accordance with standard operating
procedures.
2. Value the importance of checking the materials against workplace
standards and specifications.
3. Identify and isolate faulty materials related to work.
4. Record and/or report defects and any identified causes to the
supervisor concerned in accordance with workplace procedures.
5. Value the importance of replacing faulty materials in accordance
with workplace procedures.

CG Code: TLE_IACSS912AQS-Ia-1

Written by:

AMETHYST S. KLING
Siay National High School

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DAY 1
I. MINI-LESSON

Good day learner! Welcome to Computer

System Servicing. Today, you will be learning
about work instruction following standard
operating procedures and check the materials
against workplace standards and specifications.

Always relate material properties to product and process quality.

These are the factors that must be taken into consideration when
choosing the right material for components and assemblies:
1. Selection of material
Material selection is one of the most common tasks for design
engineering.
The ability to assess the material’s impact on the performance of
a product is crucial for reliable performance.
2. Testing of material
The testing of material properties is widely understood to be the
key to obtaining data for a project, performing failure analysis, or
understanding material interactions.
3. Cost of material
The cost of material is also considered when buying or selecting
materials for a specific project. The amount may vary but never taken
for granted the quality and the reliability of the material.
Before planning and designing take place, you should evaluate
the material options and system requirements.
The characteristics of the materials to be used for a specific project
must be:
✓ of good quality
▪ This is the most important factor when choosing materials
to buy. Products with quality are long-lasting and safe to
use because you know that it follows certain standards
before being commercialized.

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 ✓ reliable
▪ It means that you can be sure that it will perform its
function well, will operate safely, and will give the best it
could give.

✓ suitable for the application/purposes

▪ Choose the materials which are very necessary to make
the project possible. Making a list of products/materials to
buy is a good trait of a wise consumer. Products that are
not to be used must be crossed out.

✓ low cost
▪ It doesn’t mean that you will choose the less expensive
one and exclude the quality. Low cost means you can
afford to buy the materials without hurting your pocket and
assure of better quality.

II. GUIDED PRACTICE ACTIVITY

Directions: Enumerate the following.

1. Give the three factors to be considered when choosing the right

material?
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________

2. Give four characteristics of materials to be used for specific

project?
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________

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III. INDEPENDENT PRACTICE ACTIVITY

Directions: Fill in the bubbles and identify the following.

The
characteristic of Choose the materials which
It means that you can be
the materials to
sure that it will perform its be used for
are very necessary to make
function well. specific projects the project possible.
must be:

This means you can afford to

This is the most important
buy the materials without
factor when choosing
hurting your pocket and assure
materials to buy.
of better quality.

IV. EVALUATION
Directions: Read the questions carefully. Choose the letter of the
correct answer. Write your answer in your notebook.

___1. What is the most important factor when choosing materials to

buy?
a. reliable
b. of good quality
c. suitable for the application/purposes
d. low cost

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___ 2. Which of the following would make you sure that the material
function well, will operate safely, and will give the best it could
give?
a. reliable
b. of good quality
c. suitable for the application/purposes
d. low cost

___ 3. Which is the assessment of the materials’ impact on the

performance of a product?
a. testing of material c. cost of material
b. selection of material d. evaluating the material

___ 4. Why do you think that selection, testing, and cost of material?
are the important factors to be taken into consideration when
choosing the right material?
a. Because these are rules in choosing the right material for their
components and assemblies.
b. Because we always need to relate material properties to
product and process quality.
c. Because we need to consider the label or name of the
company which is producing a great quality of materials and are
known in the market.
d. Because we can meet the standards and the right cost for
materials to buy.

___ 5. How are you going to choose a low-cost material but still
considering its quality and reliability?
a. Choose the less expensive one and exclude quality.
b. Buy the materials without hurting your pocket and assure of
better quality.
c. Buy less expensive but worst quality.
d. Choose material that meets your standard and right cost to
buy.

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DAY 2
I. MINI-LESSON

Hi! Today you will be learning a new lesson about

identify and isolate faulty materials related to
work.

With living standards rising, the computer usage rate is higher

and the resulting problems also become more.

Typical problems encountered with computer systems include:

• Factory defects – it is a defect in a product that was not intended.

This kind of defect occurs when a product departs from its
intended design and is more dangerous than consumers expect
the product to be.

• Nonconformity to specifications – it is the failure of the modified

Software System to operate in accordance with Functional
Specifications.

• Nonconformity to government standards and PECs,

environmental code – it is a method to control the product or
service requirements so that it is not used or delivered without
being corrected or accepted.

• Safety defects – refer to instructions and warnings relating to the

assembly of the product and details about what a consumer
would reasonably expect to do with the product.

These are the things to be considered when:

A. Receiving Materials:

1. Match the packing slip to the items received and ensures that
the materials are destined for the tour department.
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 2. That you are receiving the materials indicated on the purchase
order with regard to quantity and discount.
3. That the materials are in acceptable condition.
4. That terms regarding the installation and/or set-up of equipment
are met.

B. Receiving Reports
Whenever goods are received:
1. The person receiving the goods must document, using the
administrative software, that all goods were received for each
requisition before any payment can be made to the vendor.
2. Any exceptions must be noted so that partial payments can be
processed or defective goods can be returned.

C. Return of Merchandise
When merchandise is received which is incomplete or
defective, the supervisor will return the materials to the
supplier or to the store where it was bought and make
arrangements with the vendor for a replacement.

II. GUIDED PRACTICE ACTIVITY

Directions: Matching type. Match Column A and Column B. Write
your answer in your notebook.

Column A Column B
Factory defects Refers to instructions and
warnings relating to the assembly
of the product and details about
what a consumer would
reasonably expect to do with the
product.
Nonconformity to It is a method to control the
specifications product or service requirements
so that it is not used or delivered
without being corrected or
accepted

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 Nonconformity to It is a failure of the modified
government standards and Software System to operate in
PECs, environmental code accordance with Functional
Specifications
Safety defects It is a defect in a product that was
not intended. This kind of defect
occurs when a product departs
from its intended design and is
more dangerous than consumers
expect the product to be

III. INDEPENDENT PRACTICE ACTIVITY

Directions: Arrange the steps and fill in the sequence in the
appropriate box.

1. That the materials are in acceptable condition

2. That terms regarding the installation and/or set-up of equipment
are met.
3. Match the packing slip to the items received and ensures that
the materials are destined for the tour department.
4. That you are receiving the materials indicated on the purchase
order about and discount.

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 IV. EVALUATION
Directions: Read the questions carefully. Choose the letter of the
correct answer. Write your answer in your notebook.

___1. What is this failure of the modified Software System to operate the
following Functional Specifications?
a. factory defects
b. nonconformity to specifications
c. nonconformity to government standards and PECs,
environmental code
d. safety defects

___ 2. Which is refer to instructions and warnings relating to the

assembly of the product and details about what a consumer would
reasonably expect to do with the product?
a. factory defects
b. nonconformity to specifications
c. nonconformity to government standards and PECs,
environmental code
d. safety defects

___ 3. Who will return the materials to the supplier if the merchandise
received is incomplete or defective?
a. supplier c. customer
b. consumer d. supervisor

___ 4. Why do you think the person who will be receiving the
products must document the received materials?
a. to make sure that the products received are in good condition
b. to make sure that the materials are complete
c. to have a copy of the document upon receiving the products
d. to make sure that all goods are received before any payment
can be made to the vendor

___ 5. If there are defective materials received, what is the best thing
that you can do?
a. Make arrangements with the vendor for a replacement.
b. Make a list of the defective products and return to the vendor.
c. Repair the materials received.
d. Do not receive the products.

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DAY 3
I. MINI-LESSON

Hi! Have a nice day to you. Today we will be

learning about the record and/or report defects
and any identified causes to the supervisor
concerned in accordance with workplace
procedures.

Make an Inventory Report of the Materials

All materials received must be listed and be reported to

monitor how many materials are already on hand, purchased, or
damaged.

Effective management checks are an important means of

providing assurance of the integrity and security of the beneficial
processes. They are also useful in identifying training needs;
indicating possible weaknesses in the procedure and ensuring the
section meets its accuracy target set for Best Value Performance
Indicators purposes.

The Quality checker will identify the materials that are in good
condition or damage and/or needing for replacements. This will also
be recorded in his report. Once the Quality checker has completed
all the reports, the assessor will check if the Quality Checker
provides all the data needed in the report.

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 Example of Log Report (to be completed by the Quality checker)

Date O.R. # Item Quantity Signature Quality

Received Name Checker

Example of Assessment of Materials Received (to be

completed by the Quality Checker)

Quality Checker: Date:

Item Name Total no. in Total no. of Comments

Good Errors
Condition

II. GUIDED PRACTICE ACTIVITY

Directions: Search for the 5 words tackled in this lesson inside the
puzzle. Write your answer in your test notebook.

Q Y T I T N A U Q R T L S L
V I N E R Z L B O Y T L I O
L M E S Q U O O R K L E G P
A X W S N Y T O E N O S N W
G A S I T K T T K S T E A S
F O P S C N R D C O A O T T
E A S S E S S M E N T T U I
P A P V R U L A H E K U R X
L O N R B I R D C G W T E E
B I R Q N E I E G S T R A W

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 1. _______________________________

2. _______________________________

3. _______________________________

4. _______________________________

5. _______________________________

III. INDEPENDENT PRACTICE ACTIVITY

Directions: You are assigned to be the Quality Checker for the Month of
June. Make a Log Report using the following data below. Make sure you
indicate your signature and your name as a quality checker. Write your
answer on your test notebook. Example number 1 is done for you,
proceed to number 2.

1. June 9, 2020
- 5 Hard disk, 2 128MB SD RAM memory chips
- Received from Jun Salcedo (PC chain), OR #20256
- Found out that 1 Hard disk has error need for replacement

Date O.R. # Item Name Quantity Signature Quality

Received Checker
June 9, 20256 Hard disk 5 Amethyst
2020 Kling
June 9, 20256 128MB SD 2 Amethyst
2020 RAM Kling
memory
chips

2. June 15, 2008

- 10 PS/2 keyboard, 10 Optic mouse, 2 power supply

- Received from Allan Rivera (Octagon), OR#12544
- 3 defective keyboards need replacement

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IV. EVALUATION

Directions: Read the questions carefully. Choose the letter of the

correct answer. Write your answer in your notebook.

___1. What do you call an important means of providing assurance

of the integrity and security of the benefits process?
a. Effective correction set
b. Effective management checks
c. Efficient management set
d. Efficient correction checks

___ 2. Who identifies the materials that are in good condition or

damage and/or needing replacements?
a. Student
b. Supervisor
c. Quality checker
d. Assessor

___ 3. Which is NOT the uses of effective management checks?

a. Identifying training needs
b. Indicating possible weaknesses in procedure
c. Ensuring the section meets its accuracy target set
d. Record the problem meet

___ 4. Why do materials received must be listed and be reported?

a. To monitor how many materials are already on hand,
purchased or damaged
b. It is one of the requirements of the company
c. For inventory purposes
d. To have a list of materials if ever you will buy again

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 ___ 5. Based on the table below, how many items are in good
condition?

Quality Checker: Date:

Item Name Total no. in Total no. of Comments

Good Errors
Condition
3 CD-Rom 2 1 1 to be
Drive replaced
1 Refill ink 1 3 Always check
cartridge the ink level

a. 2 b. 3 c. 4 d. 1

DAY 4
I. MINI-LESSON

Hello learner, today we will be learning about

replacing faulty materials in accordance with
workplace procedures.

Faulty material is likely to be one that is purchased new, rather

than an old or second-hand item. Under the Consumer Right Act as
long as you return an item within 30 days of purchase you can do so
without a receipt and still have the right to a full refund. If you don’t
want to return or exchange the item you can ask for it to be repaired.
Benefits of replacing faulty materials
To provide people with all the safety, health, environmental,
and functional information necessitated to perform a job
properly.

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 To guarantee that acknowledged procedures are followed in
compliance with company and government regulations.

To serve as an explanation of steps in a process so they can

be reviewed in accident investigations.
The person in charge of receiving the materials is encouraged to
look out for and report faulty products.
However, before you report a defective product, it will help in
processing and investigating your concerns if you can also provide
the following information:
Reasons you consider the product to be defective
Details of any injuries or harm resulting from the defect
A description of the defect with, where relevant, measurements
(such as gaps in safeguards and the distance through such
gaps to parts giving rise to danger)
Photographs of the product and the defect, if available
Details of the markings/ information on the product or
accompanying documentation (eg type, serial number, date of
manufacture)
Full contact details of the manufacturer, any supplier(s) and
date of supply
Extracts from the user instructions which deal with health and
safety
Details of any examinations or tests undertaken

II. GUIDED PRACTICE ACTIVITY

Directions: Fill in the blanks.

1. Faulty material is likely to be one that is purchased new, rather

than an old or __________ item.

2. The person in charge in ________ the materials is encouraged to

look out for and report faulty products.

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3. Before reporting a faulty material, you should provide the following
information: _________ you consider the product to be defective.

4. ____________ of the product and the defect, if available.

5. Details of any ____________ or tests undertaken.

III. INDEPENDENT PRACTICE ACTIVITY

Directions: Answer the following guide questions.
My Simple Survey 1.1

Guide Questions: Answer:

1. Under the Consumer Right Act,

how many days can you return the
materials upon receiving them?
2. Can you return the product without
the receipt?
3. If you don’t want to return or
exchange the product what is the
other way of solving the problem of
faulty materials?
4. Who is responsible to look out and
report faulty products?
5. What are the details of the product
needed or accompanying
documentation?

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IV. EVALUATION
Directions: Read the questions carefully. Choose the letter of the
correct answer. Write your answer in your notebook.
___ 1. How many days can you return the materials upon receiving/
purchasing the item?
a. 30 b. 40 c. 50 d. 20

___ 2. What will happen if you will provide people with all the safety,
health, environmental and functional information?
a. This will provide satisfaction.
b. This will make a convenient workplace.
c. This will help them perform a job properly.
d. This will make the workplace beautiful.

___ 3. What do you call the act that protects the right of the
consumer?
a. Consumer Right Act
b. Republic Act of 1020
c. Consumer Act 13
d. Republic Act 1831 (Protecting the rights of the Consumer)

___ 4. What is the best thing to do if you don’t want to return or

exchange the product?
a. Use the product even if it is defective.
b. Sell the product to another customer.
c. Barter the defective product.
d. Ask for it to be repaired.

___ 5. Can you report the faulty material as soon as you find out that
it is defective?
a. Yes, the consumer has the right to return it.
b. No, you have to find means to make the product functional.
c. Yes, as soon as possible.
d. No, you have to prepare and provide information about the
faulty material.

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References:

Bong Bandola. Applying Quality-Standard (Css). 6 Jan. 2018,

www.slideshare.net/BongBandola/applying-qualitystandard-css-
85792577#:~:text=2.

“Report a Defective Product - Work Equipment and

Machinery.” Www.Hse.Gov.Uk, www.hse.gov.uk/work-equipment-
machinery/report-defective-product.htm. Accessed 2 Sept. 2020.

“MyBib – A New FREE APA, Harvard, & MLA Citation Generator.” MyBib,
www.mybib.com/#/projects/4bGpzQ/citations. Accessed 23 June 2020.

“Grammarly.” Grammarly.Com, 2019, app.grammarly.com/

Quality Assured/ Evaluated by:

JEVAN HOPE S. BALTAZAR

Titay National High School

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