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Intorduction to CSS

The document outlines a course on ICT Specializations focusing on computer systems servicing, telecom installations, and contact center services. It emphasizes the importance of understanding basic concepts, principles, and OHS policies in the field, highlighting the growing demand for skilled technicians. Additionally, it discusses the need for continuous learning and teamwork in adapting to technological advancements and ensuring workplace safety.

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6 views

Intorduction to CSS

The document outlines a course on ICT Specializations focusing on computer systems servicing, telecom installations, and contact center services. It emphasizes the importance of understanding basic concepts, principles, and OHS policies in the field, highlighting the growing demand for skilled technicians. Additionally, it discusses the need for continuous learning and teamwork in adapting to technological advancements and ensuring workplace safety.

Uploaded by

main.24001598
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ICT Specializations 2
Course Description
• The course deals with the discussion and
application of the basic concepts, theories, and
principles on Computer Systems Servicing,
Telecom (OSP) and Subscriber Line Installation
(Copper Cable/POTS and DSL), Telecom OSP
Installation (Fiber Optic Cable), Broadband
Installation (Fixed Wireless Systems) and Contact
Center Services.
Course Outcome
• demonstrate an understanding of the basic concepts and underlying
theories in computer systems servicing
• demonstrate an understanding of concepts and underlying principles in
performing computer operations
• demonstrate an understanding of concepts and principles in installing
configuring computer systems
• demonstrate an understanding of concepts and principles in setting up
computer networks
• demonstrate an understanding of concepts and principles in setting up
computer servers
• demonstrate an understanding of concepts and principles in maintaining
and repairing computer systems and networks
Basic Concepts in Computer Systems
Servicing
• In today’s industry, almost every establishment needs the assistance
of technology.

• Even establishments and businesses are now gearing towards the use
of information technology to promote their services.

• The demand for people who offer computer servicing and repair
continues to increase as society rapidly changes.
For example
• Computer hardware need maintenance services in order to repair normal wear and tear.

• Network infrastructures used by organizations will need maintenance and monitoring.

• Computer equipment would need occasional repair and maintenance; thus, requiring the
assistance of computer systems service providers.

• Commonly, the industry’s main line of business is on selling computer hardware systems
and components, as well as providing repair and installation services.

• Thus, if you were to venture in this industry, you must be well informed on basic concepts
related to computer systems servicing.
Career opportunities in computer systems
servicing
• Because technology also changes rapidly,
computer technicians must be updated with the
current trends, technology, and developments
related to the computer industry. In addition to
that, computer staff may need to work with
various people that will require their expertise.
Thus, the ability to work in groups and the ability
to translate technical information to non-technical
users may be required when working in this field.
What knowledge
and skills do I
need?
OHS Policies and Procedures
• Occupational Health and Safety or OHS is concerned with health, safety,
and welfare issues in the workplace. Policies and procedures are important
in discussing OHS because it aims to make the workplace safer and better
for workers and stakeholders.

• It is concerned with many factors such as removal of hazards and reducing


accidents in the workplace.

• As a future computer technician, it is your responsibility to know these


standard protocols especially since you will be assembling and repairing
expensive and sensitive equipment that need care and proper handling.
OHS Policies and Procedures
• Occupational Health and Safety (OHS) is a set of policies and
procedures that is followed in a workplace in order to prevent
accidents, illnesses, and injuries.
• It involves knowing the risks that can be encountered in a workplace
and figuring out how it can be prevented.
• Following OHS policies and procedures is important when dealing
with electronics since it would protect not only the personnel dealing
with the components, but also the unit itself.
• Three steps may be done to facilitate OHS procedures in a CSS work
space:
• Hazard identification
• Risk assessment
• Risk control
OHS Policies and Procedures
• In addition to that, here are some additional OHS Procedures that
must be observed in computer servicing:
Hazard Identification

• Hazards are anything that can hurt a person. Example of hazards that
can be encountered when conducting computer systems servicing
are:
• Tangled electrical cords
• Unsecured or unevenly stacked boxes
• Noise
• Hazard identification involves observing the workplace’s surroundings
to recognize potential risks.
Risk Assessment

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