Computer System

SENIOR
Servicing HIGH
SCHOOL
Grade 12

Module
Prepare maintenance
and/ or diagnosis of 2
faults in line with job Quarter 3
Computer System Servicing

Quarter 3 – Module 2 Prepare maintenance and/ or diagnosis of faults in line

with job requirements
First Edition, 2020

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Published by the Department of Education Division of Pasig City

Development Team of the Module

Writer: Zernan T. Vicencio
Editors: Francis Jay B. Estallo
Reviewers:
Illustrator:
Layout Artist:
Management Team: Ma. Evalou Concepcion A. Agustin
OIC-Schools Division Superintendent

Aurelio G. Alfonso, Ed. D. OIC-Assistant

Schools Division Superintendent

Victor M. Javena, Ed. D. Chief - School

Governance and Operations Division OIC – Chief
Curriculum Implementation Division

Librada L. Agon, Ed. D.

Education Program Supervisors EPP/TLE

Wilma Q. Del Rosario, Division EPS In Charge of

LRMDS Name of EPS (Subject)

Printed in the Philippines by (School) Department of

Education – Division of Pasig City Office Address:
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 Computer
SENIOR
System HIGH
SCHOOL
Servicing
Introductory Message

For the facilitator:

Welcome to the Computer System Servicing Grade 12 Module on Prepare

maintenance and/ or diagnosis of faults in line with job requirements !

This module was collaboratively designed, developed and reviewed by educators from
Schools Division Office of Pasig City headed by its Officer-In-Charge Schools Division
Superintendent, Ma. Evalou Concepcion A. Agustin in partnership with the Local
Government of Pasig through its mayor, Honorable Victor Ma. Regis N. Sotto. The
writers utilized the standards set by the K to 12 Curriculum using the Most
Essential Learning Competencies (MELC) while overcoming their personal, social,
and economic constraints in schooling.

This learning material hopes to engage the learners into guided and independent
learning activities at their own pace and time. Further, this also aims to help
learners acquire the needed 21st century skills especially the 5 Cs namely:
Communication, Collaboration, Creativity, Critical Thinking and Character while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that
will help you in guiding the learners.
As a facilitator you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their own learning. Moreover, you are expected to encourage and assist the learners
as they do the tasks included in the module.

For the learner:

Welcome to the Computer System Servicing Grade 12 Module on Prepare

maintenance and/ or diagnosis of faults in line with job requirements !

The hand is one of the most symbolized part of the human body. It is often used to
depict skill, action and purpose. Through our hands we may learn, create and
accomplish. Hence, the hand in this learning resource signifies that you as a learner
is capable and empowered to successfully achieve the relevant competencies and
skills at your own pace and time. Your academic success lies in your own hands!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning material while being an active learner.

This module has the following parts and corresponding icons:

Expectation - These are what you will be able to know after

completing the lessons in the module

Pre-test - This will measure your prior knowledge and

the concepts to be mastered throughout the lesson.

Recap - This section will measure what learnings and skills

that you understand from the previous lesson.

Lesson- This section will discuss the topic for this module.

Activities - This is a set of activities you will perform.

Wrap Up- This section summarizes the concepts and

applications of the lessons.

Valuing-this part will check the integration of values in

the learning competency.

Post-test - This will measure how much you have learned

from the entire module.
 EXPECTATION

After going through with this module you are expected to;

1. Know the guidelines for testing computer

2. Implement these guidelines in order to test

computer successful and safe to use.

3. Manage the set standards or planned guidelines in order

to achieved a productive workplace.

PRE–TEST

Before you proceed in this module it is important to know that the network
you designed should be properly working and managing a computer network
takes a lot of uneasy circumstances. There are two procedures that you may
frequently doing in maintaining your network or system unit.

1. Troubleshooting. a process of trial and error, in some cases, you may need
to use several different approaches before you can find a solution; other
problems may be easy to fix. This may takes a lot of steps or a single step to
fix the problem.

2. Diagnosing. computer problems can be hardware of software-related.

Through a well-executed diagnostic procedure, you will be able to pinpoint the
exact problem that is impairing your computer’s functionality. After you’ve
plainly defined the problem, you can them work your way to finding the perfect
remedy. This will ensure the proper and direct action to resolve the problem.

Directions: Encircle the letter of the correct answer by identifying the statement
as diagnosing process or troubleshooting procedure.

1. Make sure the computer is rebooted at least A. Diagnosing

once after the program is installed. Some
programs require the computer to be restarted B. Troubleshooting
after installation to work properly.
2. ipconfig- This command can be utilised to verify A. Diagnosing
a network connection as well as to verify your
network settings. B. Troubleshooting
3. Make sure all other programs are closed when A. Diagnosing
you run the program or utility. If the program
successfully runs after closing all other programs, B. Troubleshooting
the program may have conflicts with other
programs
4. To ensure Windows is getting addresses from A. Diagnosing
the new DNS servers instead of using old, cached
entries, run the ipconfig /flushdns command after B. Troubleshooting
changing your DNS server.
5. Update the application. To do this, click the A. Diagnosing
Help menu and look for an option to check for
Updates. If you don't find this option, another idea B. Troubleshooting
is to run an online search for application updates.
6. Windows includes a system file checker tool A. Diagnosing
that scans all the Windows system files and looks
for problems. If system files are missing or B. Troubleshooting
corrupted, the system file checker will repair
them.
7. Check the cables. Make sure external speakers A. Diagnosing
are plugged in, turned on, and connected to the
correct audio port or a USB port. If your computer B. Troubleshooting
has color-coded ports, the audio output port will
usually be green.
8. One of the most interesting variants of netstat A. Diagnosing
is netstat -an , which will display a list of all open
network connections on their computer, along B. Troubleshooting
with the port they’re using and the foreign IP
address they’re connected to.
9. Test ping to the computer. Packet dropping and A. Diagnosing
high network latency may be observed. B. Troubleshooting

10. type nslookup howtogeek.com at the A. Diagnosing

Command Prompt to quickly find out our server’s
assigned IP address. B. Troubleshooting
 RECAP

System maintenance is an umbrella term that encompasses various forms of

computer maintenance needed to keep a system running. The two main components
of system maintenance are preventive and corrective maintenance. Preventive
maintenance involves taking measures to help keep the system functioning,
whereas corrective maintenance involves the replacement or repair of a system or
its components after they have already failed.

Always remember it is better to have prevention than to repair and replace part or
revised configuration. There are five things to remember in planning a monitoring
guide for your network. These are early detection of issues, prevention against
viruses and malware, speed up your computer, maximize your Software efficiency,
and prevent data loss.

LESSON

Identify and diagnose computer network faults

1. Identify the symptoms and potential causes.

In this first step you define and determine the nature of the problem. Is it the user or
computer that is problematic? Are all websites unreachable, or just one or a few? Is
the computer consistently online or is the connection flapping? Are websites
reachable by IP address but not by name? Are there any error messages indicating
what type of error was encountered? Based on your answers to these questions you
can begin to make educated guesses as to the cause. Gather detailed information.

2. Identify the affected area.

This step is similar to the first step, but here you determine the extent of the
problem. Is it affecting one computer or user, or multiple computers or users? Are all
computers in the subnet (or all users in the domain) affected? Is the whole network
down? If you are providing support to another user, can you reproduce the error
yourself? Gather detailed information.

3. Establish what has changed.

This is where you try to put the connectivity problem in some kind of time frame. Find
out if the user was ever able to successfully do what he now cannot do. When did the
error first appear? Before the appearance of the error were there any programs or
operating system updates installed? How about new drivers or browser plugins? Were
any new nodes (clients, servers, networking devices, printers, etc) added to the
network? Any new users, user groups, or Active Directory objects such as domains,
OUs, or sites?

4. Establish the most probable cause.

Use your technical expertise to isolate and explain the cause of the problem. Some
in-depth investigation and diagnostic tools will probably be required. This step is
described in more detail below.

5. Determine if escalation is necessary.

If you believe that the connectivity error is outside your scope of administration, you
will need to transfer responsibility for its resolution to another entity. For example, if
you cannot connect to the Internet and you strongly believe that the problem is not
your computer, router, or other equipment, you will need to contact your Internet
service provider (ISP) and ask them to investigate...perhaps one of their lines or
routers is down. Another scenario might involve a piece of equipment on your
network that is contractually administered by a third party.

6. Implement an action plan and solution including potential effects.

Whether the responsibility to fix the error falls on you or if you need to transfer it to
another party, you must devise a resolution and start checking off action items.

7. Test the result.

When you believe the steps of the action plan have been fulfilled, try to re-create the
error. Observe the results of the implementation. Is the problem gone? If not, repeat
steps 4, 5, and 6.

8. Identify the results and effects of the solution.

Once a solution has been found, ensure that normal network operation has been
restored and that no new problems have been introduced.

9. Document the solution and process.

Describe the error conditions and the steps taken for a solution. This will aid you in
troubleshooting the same or similar problems in the future. Make sure you include a
sufficient amount of detail, including operating system versions, application
versions, driver versions, software vendor update numbers, etc.

Whether you are fixing a UTP cable, an IPV4 configuration or folder sharing in a
network always follow the nine basic process in diagnosing fault in your network. An
example below will be useful for your next exercise.

Common Causes of Faulty Internet Connection

1. Slow connection.
Despite boasting fast connection speeds, both wireless and wired connections can
still get bogged down for a few reasons:

 Your device is located far from the router

 Your bandwidth is spread too thin, especially if there are plenty of devices
connected doing data-hungry applications and tasks
 Peak hours where people connect all at once, thereby causing congestion (e.g.
urban areas, libraries, hotels, etc).

2. No connection at all.

You might lose your connection entirely due to:

 Glitches in the router or modem

 Complete service outage, be it because of the weather, construction work,

or power problems

3. Service fluctuations.

Internet service providers (ISPs) also experience problems on their end,

often resulting in users not getting their contracted internet speed 24/7.

4. Equipment failure.

Your modem or router can be damaged, possibly as a result of power outages

frying the wires. You may also have outdated equipment in your hands that needs
upgrading.

5. Operator error.

The most common operator errors that cause faulty internet includes wires plugged
into the wrong jack, bad firewall rules set up, and duplicating IP addresses.

ACTIVITIES

Direction; Given the example above, Common Causes of Faulty Internet

Connection, fill out the worksheet by applying 9 basic steps in diagnosing fault in a
network. Complete the form by testing or initiating solutions to the problem.

Worksheet in Diagnosing Fault: Faulty Internet Connection

Computer Lab. Date: Check by: Repaired by:
____

1 Identify the Faulty Internet Connection.

symptoms and
potential
causes
2 Identify the Computer laboratory 1.
affected area
3 Establish What are the initial configurations or repair you have done.
what has
changed
4 Establish the Determine the cause of problem if initial step/s failed.
most probable
cause.

5 Determine if Determine the other factor of the problem.

escalation is
necessary
6 Implement Initiate another action if you failed.
an action plan
and solution
including
potential
effects.
7 Test the Test the machine/network if working.
result.
8 Identify the Make sure your solution will not affect or cause trouble to computer/s or
results and configurations.
effects of the
solution.
9 Document Step 1
the solution Step 2
and process. Step 3
Step 4
Step 5
Step 6
Step 7
………
……..
This will serve as your document for your future network problem solution.
 WRAP–UP

The combination of computer and network technology has changed people's life and
learning mode. As the computer network technology is developing rapidly and
network fault is very complex, all kinds of network fault emerge in endlessly.
Computer network has very high speed, low production cost, so it is quickly
accepted by people, and become one of the important ways that people process daily
office data. The resulting network faults are becoming more and more common and
have various types, and we must have a professional knowledge of network theory
foundation and practical skills of network maintenance that to deal with network
failure problems timely, and make network maintenance quick and effective so that
the network can restore normal with the fastest speed.

For specific diagnostic techniques, on the network fault diagnosis, the general
principle for dealing with the network fault is “software first, hardware second”, but
in practice, it will depend on specific analysis, to find out the corresponding solution

VALUING

He who is persevering is not afraid and makes a

commitment that he fulfills even though he may have falls
and have to get up with great effort.

Base on the steps in Diagnosing Faults in Network, what are the benefits a persevering
person can achieved even there are steps to accomplished to meet the goal.

1.

2.

3
 POST TEST

Direction: Given the problem on internet connection failure, try to match column
A to B for the steps in resolving the connection failure.

Problem: No Internet Connection

Column A Column B
Possible solution or steps to resolve the Identify and diagnose computer network
problem faults
A. Ensure your wired or 1 Identify the symptoms
wireless network hardware and potential causes
is switched on and plugged
in.
B. Before assuming your 2 Identify the affected area
internet connection is
faulty, try visiting several
popular Web sites rather
than just one.
C. To resolve an IP conflict, 3 Establish what has
follow these instructions to changed
release and renew your IP
address. If your network
uses static IP addresses,
manually change your IP to
a different number.
D. If you've recently 4 Establish the most
installed or upgraded probable cause.
software firewalls on your
computer, temporarily
disable them to determine
whether it may be the cause
of Internet connection
problems.
E. Use one of these options 5 Determine if escalation is
to measure the strength of necessary
your wireless signal and try
these ideas to expand the
range of your Wi-Fi.
F. Confirm the Wi-Fi 6 Implement an action plan
channel number and and solution including
encryption keys on your potential effects.
router have not recently
changed (check with the
network administrator if
necessary)
G. Check the router's lights 7 Test the result.
and console if possible to
ensure it is running and
responding properly.
 H. 8 Identify the results and
 Check the computer effects of the solution.
for malware and
remove any found.

On Windows
computers, try
resetting the
network connection.

Reboot the computer if
necessary.

KEYTOCORRECTION

PRE TEST

if .necessary
Reboot the computer 
.connection
resetting the network
computers, try
On Windows 
remove any .found
effects of the .solution for malware and
8 Identify the results and Check the computer 
.properly
is running and responding
console if possible to ensure it
7 Test the .result Check the router's lights and
necessary)
the network administrator if
potential .effects recently changed (check with
including on your router have not
plan and solution number and encryption keys
6 Implement an action Confirm the Wi-Fi channel
your Wi-.Fi
ideas to expand the range of
wireless signal and try these
is necessary measure the strength of your
5 Determine if escalation Use one of these options to
Internet connection .problems
whether it may be the cause of
disable them to determine
your computer, temporarily
probable .cause upgraded software firewalls on
4 Establish the most If you've recently installed
your IP to a different .number
addresses, manually change
your network uses static IP
and renew your IP .address If
changed these instructions to release
3 Establish what has To resolve an IP conflict, follow
rather than just .one
several popular Web sites
area connection is faulty, try visiting
2 Identify the affected Before assuming your internet
on and plugged .in
and potential causes network hardware is switched
1 Identify the symptoms Ensure your wired or wireless
network faults resolved the problem
Identify and diagnose computer Possible solution or steps to
Column B Column A
Problem: No Internet Connection
 POST TEST

REFERENCES

Web Links

Computer maintenance
https://bit.ly/2O4L5nw

Repair a Broken Ethernet Plug

https://www.instructables.com/id/Repair-a-Broken-Ethernet-Plug/

Common Causes of Faulty Internet Connection

http://bitly.ws/8Z36

General Identification and Solutions of Computer Network

Fault http://bitly.ws/8Z3Z

Fixing internet connection problems

http://bitly.ws/8Z5c

Basic computer troubleshooting

https://www.computerhope.com/basic.htm
https://bit.ly/3gGWzKj

Books and other Online Publication/s

Iry Englander, The architecture of computer hardware, system software, and

networking, ( Hoboken, NJ 2009 ) 511