Republic of the Philippines

Department of Education
MIMAROPA Region
Schools Division of Palawan
EL NIDO DEL NORTE DISTRICT

3rd Periodical Examination

TLE 8- COMPUTER SYSTEM SERVICING
Name of Learner: ______________________________ Score: _____________
Grade & Section: ______________________________

Directions: Read the statement carefully and encircle the letter of best answer.

1. A technician is about to assemble a computer and needs to fasten the screws on the motherboard.
Which hand tool is the MOST appropriate to use?
A. Pliers
B. Flathead screwdriver
C. Phillips screwdriver
D. Tweezers

2. Why is it important to properly maintain hand tools used in computer system servicing?
A. To make them look shiny and new
B. To prevent damage and ensure safety
C. To impress clients with clean tools
D. To increase the weight of the toolset

3. A student technician is using a screwdriver to open a computer case. He notices that the screwdriver’s
tip is slightly worn out. How will this affect his work?
A. The screws may become loose over time.
B. The screwdriver might slip and damage the screw head.
C. The screwdriver will still work the same way.
D. The computer components will become misaligned.

4. A technician regularly cleans and inspects his hand tools before and after use. What is the MAIN
reason for doing this?
A. To make the tools look more professional
B. To prevent rust and ensure the tools function properly
C. To reduce the weight of the tool kit
D. To increase the resale value of the tools

5. A technician is disassembling a computer and encounters a screw that is difficult to remove because it
is tightly fastened. Which of the following is the BEST way to apply proper tool use and technique to
remove the screw without damaging it?
A. Use a bigger screwdriver and forcefully turn the screw.
B. Apply excessive pressure and use pliers to twist the screw.
C. Select the correct screwdriver size, apply firm but controlled pressure, and turn slowly.
D. Use any available tool and apply maximum force to loosen the screw quickly.

6. A technician is troubleshooting a computer and notices that the screws on the motherboard are not
tightened evenly. Some are too loose, while others are overtightened. What potential problems could
arise from this improper use of hand tools?
A. The motherboard might not be securely attached, causing instability or damage.
B. The computer will automatically adjust to the uneven screw tightness.
C. The motherboard will function better due to increased airflow.
D. The screws will gradually tighten themselves over time.
7. Which of the following tools is specifically designed for gripping and bending small wires when
repairing a computer?
A. Phillips screwdriver
B. Long-nose pliers
C. Tweezers
D. Multimeter

8. What is the PRIMARY reason for keeping hand tools clean and properly stored after use?
A. To prevent damage and ensure they remain in good working condition.
B. To make the toolbox look organized.
C. To avoid misplacing tools in the workspace.
D. To make the tools easier to carry around.

9. A technician is using a Phillips screwdriver to tighten screws on a computer case. However, he

notices that the screwdriver keeps slipping from the screw head. What could be the reason for this
problem?
A. The screwdriver handle is too short.
B. The technician is applying too much pressure.
C. The screwdriver tip does not match the screw head.
D. The screws are made of a different material.

10. A student technician learns that regular maintenance of hand tools extends their lifespan. Which of
the following BEST explains why cleaning tools after use is important?
A. It prevents dirt and rust from affecting tool performance.
B. It makes the tools look newer and more professional.
C. It helps the technician remember which tools were used.
D. It reduces the weight of the toolset over time.

11. A technician is about to open a computer case but realizes that the screws are too tight. What should
the technician do to properly loosen the screws without causing damage?
A. Use a larger screwdriver and apply maximum force.
B. Select the correct screwdriver, apply steady pressure, and turn it slowly.
C. Tap the screw lightly with a hammer before trying to loosen it.
D. Use pliers to twist and pull out the screw forcefully.

12. A technician is troubleshooting a computer and notices that a screwdriver with a worn-out tip was
previously used to tighten the screws on the motherboard. What potential issues could arise from this
improper tool usage?
A. The screws may become difficult to remove or get stripped.
B. The motherboard will perform faster due to tighter screws.
C. The worn-out screwdriver will automatically adjust to fit the screws.
D. The computer case will prevent any problems from occurring.

13. A technician is inspecting two screwdrivers: one has a slightly worn-out tip, while the other is brand
new. Which is the BEST decision when selecting a tool for assembling a computer, and why?
A. Use the worn-out screwdriver because it has been used before and is already adjusted to fit the
screws.
B. Use the new screwdriver because it provides a better grip, preventing damage to screws and
components.
C. Use either screwdriver since both can still turn screws effectively.
D. Use the worn-out screwdriver because it requires less force to tighten screws.

14. Which of the following is the most appropriate tool to use for measuring the voltage of a power
supply in a computer system?
A. Multimeter
B. Screwdriver
C. Pliers
D. Hammer

15. What is the primary function of a flathead screwdriver in computer system servicing?
A. To measure the temperature of components
B. To tighten or loosen screws with a straight, horizontal slot
C. To strip wires
D. To clean dirt from electrical parts

16. A technician is using a multimeter to check the power supply in a computer. What should the
technician do if the multimeter shows a voltage reading that is outside the acceptable range for the
power supply?
A. Continue using the power supply and ignore the reading.
B. Replace the multimeter batteries.
C. Investigate further to identify and address potential issues with the power supply.
D. Use a screwdriver to adjust the multimeter reading.

17. When selecting a screwdriver for assembling a computer, the technician notices that the screw has a
cross-shaped slot. What is the best choice of tool for this type of screw?
A. A flathead screwdriver
B. A Phillips screwdriver
C. A pair of pliers
D. A wrench

18. A technician is assembling a computer and needs to measure the resistance of a component to check
if it is functioning correctly. Which tool should the technician use to perform this task effectively?
A. Multimeter, set to resistance mode
B. Flathead screwdriver
C. Tweezers
D. Pliers

19. A technician is troubleshooting a computer system and notices that the power supply is not
providing the correct voltage. The technician uses a multimeter to measure the output but finds
fluctuating readings. What could be the potential reason for these inconsistent readings?
A. The multimeter is set to the wrong measurement mode.
B. The power supply is operating within normal parameters.
C. The multimeter’s battery is fully charged.
D. The screwdriver used to secure the power supply is damaged.

20. A technician is using a multimeter to test the continuity of a circuit, but the multimeter is showing a
"no continuity" reading. Which of the following is the BEST course of action for the technician to take?
A. Replace the multimeter with a new one, assuming it is malfunctioning.
B. Double-check the circuit connections and ensure the multimeter probes are properly connected.
C. Ignore the reading, as it is likely to be inaccurate.
D. Switch to a different type of tool, such as a hammer, to test the circuit.

21. What is the PRIMARY function of an operating system in a computer system?

A. To store and manage files
B. To provide a platform for running software applications
C. To clean the computer’s hardware
D. To connect the computer to the internet

22. Which of the following is a common input device used for interacting with a computer?
A. Monitor
B. Keyboard
C. Speaker
D. Printer

23. Which component is responsible for temporarily storing data that is actively used by the computer?
A. Hard drive
B. Random Access Memory (RAM)
C. Power supply
D. Graphics card
24. A technician notices that a computer is running slowly after many applications are opened. Which of
the following is the MOST likely reason for this issue?
A. The computer’s CPU is overclocking.
B. The RAM is full, limiting the ability to run multiple applications.
C. The operating system has no updates available.
D. The monitor resolution is set too high.

25. When performing a system reboot, a technician notices that some applications do not open as
quickly as they should. Which factor could be contributing to the slow launch of applications?
A. Too many applications are set to launch automatically during startup.
B. The system’s hard drive has been recently defragmented.
C. The operating system is running the latest updates.
D. The screen resolution is too low for the software.

26. A technician is explaining the role of software in computer operations. What is the main purpose of
software in a computer system?
A. To connect the computer to the internet
B. To provide an interface for users to interact with the hardware
C. To store the operating system
D. To control the electrical flow in the components

27. A technician is trying to resolve a computer’s slow performance. After checking the Task Manager,
the technician notices that the CPU usage is consistently high. What should the technician do to improve
the performance of the computer?
A. Reboot the computer to clear any temporary processes.
B. Uninstall all software to free up system resources.
C. Install more RAM to increase processing speed.
D. Close unnecessary applications running in the background to reduce CPU load.

28. A technician is installing new software on a computer. During the installation, the system prompts
for a restart to complete the process. What is the reason for the restart?
A. To check the computer’s compatibility with the new software.
B. To ensure the operating system can fully integrate the new software into its environment.
C. To remove the old version of the software that was previously installed.
D. To update the operating system to accommodate the new software.

29. Which of the following scenarios best demonstrates the underlying principle of "systematic
troubleshooting" in computer operations?
A) A technician quickly replaces a faulty hard drive without checking if other components are
functioning properly.
B) A technician checks the system’s BIOS settings, hardware connections, and software configurations
step by step before replacing any parts.
C) A technician waits for the computer to restart on its own after the system crashes.
D) A technician decides to upgrade the operating system without analyzing the current system
configuration.

30. When performing regular computer maintenance, why is it essential to understand the concept of
"system resources" before optimizing a system’s performance?
A) To ensure that the system's internal resources (such as RAM and CPU) are not overused or
underutilized.
B) To decide the operating system that will increase the computer's lifespan.
C) To choose the most expensive software available for the system.
D) To ignore hardware constraints and prioritize software installation.
31. Which of the following is the first step when turning on a computer properly?
A) Press the power button and immediately unplug the computer to reset it.
B) Ensure that all cables are connected, then press the power button.
C) Open multiple programs as soon as the computer starts.
D) Disconnect external devices before pressing the power button.

32. Which of the following best describes the function of an operating system in computer operations?
A) It connects the computer to the internet without any external hardware.
B) It manages hardware and software resources, allowing users to run programs.
C) It permanently stores data, even when the computer is turned off.
D) It provides power to the computer’s components.

33. Which of the following commands is commonly used to shut down a Windows computer properly?
A) Pressing and holding the power button until the computer turns off.
B) Clicking the "Start" menu and selecting "Shut Down."
C) Unplugging the computer from the power source.
D) Closing all open applications and waiting for the system to turn off automatically.

34. A student is using a computer for a school project but notices that the system is running very slowly.
Which of the following explanations best describes why this might be happening?
A) The operating system automatically limits performance after long periods of use.
B) Multiple applications running at the same time are using too much memory and processing power.
C) The mouse and keyboard are not properly connected to the computer.
D) The monitor screen brightness is too high, causing the system to slow down.

35. Why is it important to use the "Safely Remove Hardware" option before unplugging a USB flash
drive?
A) To permanently lock the USB drive so no one else can use it.
B) To allow the system to properly close any ongoing data transfers and prevent file corruption.
C) To scan the USB drive for viruses before unplugging it.
D) To save power by turning off the USB ports before removing the device.

36. A user is trying to install new software on a computer but receives a warning message that there is
not enough disk space available.
What would be the best action to take before proceeding with the installation?
A) Delete unnecessary files or uninstall unused programs to free up space.
B) Restart the computer and attempt to install the software again.
C) Increase the screen resolution to reduce storage usage.
D) Use the Task Manager to close all running applications.

37. A student is using a computer for a school project but notices that the system is running very slowly.
Which of the following explanations best describes why this might be happening?
A) The operating system automatically limits performance after long periods of use.
B) Multiple applications running at the same time are using too much memory and processing power.
C) The mouse and keyboard are not properly connected to the computer.
D) The monitor screen brightness is too high, causing the system to slow down.

38. You are asked to set up a new desktop computer for your school’s computer lab. Which of the
following steps should you perform before turning on the computer for the first time?
A) Plug in all necessary cables, including the power cable, monitor, keyboard, and mouse.
B) Open multiple applications as soon as the system starts.
C) Press the power button before connecting any external devices.
D) Disconnect the monitor to reduce power consumption during startup.

39. A computer user notices that their system is taking longer than usual to boot up and load
applications.
Upon checking the Task Manager, they find that several programs are running at startup.
What conclusion can be drawn from this situation?
A) The computer has a hardware malfunction and needs immediate replacement.
B) The system's performance is affected because too many programs are launching during startup.
C) The operating system automatically installs unnecessary software every time the computer turns on.
D) The monitor is consuming too much power, slowing down the computer's boot time.

40. A technician is troubleshooting a computer that frequently overheats and shuts down unexpectedly.
Upon inspection, they observe that the cooling fan is spinning slowly and dust has accumulated inside
the computer case.
What is the most logical explanation for the overheating issue?
A) The operating system is outdated and needs an update to improve cooling.
B) The dust buildup is blocking airflow, causing the computer to overheat.
C) The hard drive is too full, which generates excess heat in the system.
D) The keyboard and mouse are using too much power, leading to overheating.