COGTONG NATIONAL HIGH SCHOOL
Cogtong, Candijay, Bohol
COMPUTER SYSTEMS SERVICING NC II Questions
Select the best answer to the following multiple choice questions about Computer Systems Servicing NCII
1. What should you do if you want to transfer file/files into another computer? How do you share a folder
named TESDA in DRIVE C?
Answer: Create A Folder Using Windows Explorer. Right Click The Folder And Click Sharing And
Security
2. Name the two (2) kinds of Linux boot loader.
Answer: GRUB and LILO
3. What is the term used for software which is not part of the OS?
Answer: Third party software/installer
4. Why there are different executable programs running in Task Manager when you start a RemoteApp from a
Full desktop?
Answer: RemoteApp and full desktop use different shells and logon mechanisms. Full desktop uses
EXPLORER.EXE to present the user with the desktop, whereas the RemoteApp use
RDINIT.EXE, the equivalent of USERINIT .EXE used un full desktop sessions, which in turn
both launch RDPSHELL.EXE and updates the client-side taskbar and handles logoff logic
5. Do you still need to lock down the server when you use RemoteApp programs?
Answer: Absolutely yes. RemoteApp programs are for display convenience not for security feature. If
users can get to the file system, they can run any executable they have access to, so, you
need to lock down the server. You can use AppLocker (or Software Restriction Policies), NTFS
Permissions and Group Policy to lock down your servers.
6. Can you configure a server to permit users only to connect
via RemoteApp and block users from connecting to the
desktop?
Answer: No. This option is not supported
8. What contains the rules and definitions that are used for
creating and modifying object classes and attributes within
the Active Directory?
Answer: Schema
9. What allows businesses to define, manage, access and
secure network resources including files, printer, people and
applications?
Answer: Directory Services
10. What Windows Server 2008 feature is a special
installation option that creates a minimal environment for
running only specific service or roles?
Answer: Server Core
11. What is the minimum amount of storage space required
for the Active Directory installation files?
Answer: 200MB
12. You set up a network where each computer acts as a client
and server and in which each user shares other’s resources,
including printers. What do you call this setup?
Answer: Peer-to-peer networking
13. What special identity group contains all authenticated
users and domain guest?
Answer: Everyone
14. What account name refers to each user’s login name?
Answer: SAM account
15. What do you call the group that you cannot manually
modify or view its membership?
Answer: Special Identity Group
16. What can be used to add, delete, or modify objects in
Active Directory, in addition to modifying the schema, if
necessary?
Answer: LDIFDE
17. What may be the problem if the shared folder could not be
accessed? What will you do to resolve the problem?
Answer: Maybe the computer does not belong to the
network.
Check the network address portion and the workgroup
18. Aside from installing anti-virus software, how can you
protect your server from viruses?
Answer: Install firewall, install updates
19. If one of the users forgot his/her password, how are you
going to change the password? Enumerate the steps in
resetting a password using GUI.
Answer: Reset the password, Login as administrator.
Click Start, right click My Computer, then click
Manage. Click Local Users and groups, double click
Users folder, select and right click the username,
select Set password.
20. What are you going to do to access a server located far
from the client computer which you are troubleshooting?
Answer: Remotely access the server using Remote
Desktop connection
21. What may be the reason why you cannot access and
connect to other computers remotely? How would you resolve
the problem?
Answer: Maybe the computer has no password.
Assign a password to that computer
22. After installing an anti-virus to your network, you cannot
connect to other computers, what could be the possible cause
of it?
Answer: Possibly, the anti-virus is blocking the
network access. You
have to configure the anti-virus so as to not to block network
access
23. After logging, you noticed that you cannot change the IP
address of other users, what could be the possible cause?
Answer: The password or account is not an
administrator account
24. What policies are you going to suggest to secure your
server?
Answer: Use anti-virus software, Prohibit
downloading unless authorized
By the Administrator, Restrict administrative access
25. What would you suggest in order to come up with a strong
admin password?
Answer: Apply Kerberos, use password that has
combination of letters
and numbers, upper and lower case letters and special
characters
26. As an Administrator and security precaution, what type of
account will you use in performing ordinary tasks?
Answer: Power user account. Limit the use of
administrator account
27. What may be the causes why the computer displays a
black screen and produces no beeps when power is turned
on? What should you do to correct the situation?
Answer: The probable cause must be the RAM.
Turn off the computer, unplug it, remove the cover,
and remove the card. Then take a plain old pencil eraser
and rub it over the contacts on the part of the card that fits
into the slot.
28. If RAM is not the cause, what may be another cause and what should
you do to solve the problem?
Answer: The other probable cause maybe the video card. Again,
turn off the computer, unplug it, remove the cover, and remove the card.
Then take a plain old pencil eraser and rub it over the contacts on the part
of the card that fits into the slot.
29. If one of the users forgot his/her password, how are you going to
change the password? Enumerate the steps in resetting a password using
GUI.
Answer: Reset the password. Login as administrator. Click
Start, right click My Computer, then manage, properties. Click Local
users and groups, double click Users folder, right click its username,
select Set password.
4. How would you avoid overheating of devices such as CPU,
or any other devices that produces more heat?
Answer: Provide the computer proper ventilation or
just cleaning or removing the dust from the fans. Dust can
slow down the moving rotation of fans.
5. The computer power supply fan is creating noise. If after
inspection you found out that it is rotating slowly, what would
you do?
Answer: Replace the power supply.
6. After transferring the computer unit, the monitor has no more display
but the power indicator is on. What are the steps that you must do? Name
two causes of the problem.
Answer: Cable, ATX Power Supply on the mother board,
Graphic Card
Steps: Check the cable, check the on board power supply, check graphic
card and then test the unit.
7. How would you avoid power supply overloading?
Answer: Be sure to buy a power supply that has its proper
wattage rating.
For computers having plenty of peripherals, it is recommended to
have a higher wattage rating power supply (e.g.1000 watts)
8. How would you avoid overheating of devices such as CPU, or any other
devices that produces more heat?
Answer: Provide the computer proper ventilation or just
cleaning or
removing the dust from the fans. Dust can slow down the moving
rotation of fans.
9. What are the possible causes if the printer is not responding?
Answer:
- The printer cable is defective or not connected
- Printer driver is not installed correctly or corrupted.
- No power supply
10. What are the possible causes if the computer system does
not boot?
Answer:
- Cables are defective or not properly connected
- Defective or No power supply
-No OS installed
11. What do you call a pool of open source applications?
Answer: Software Repository/Repositories
12. In the absence of an internal/external optical drive, what
option can you use to install an OS?
Answer: Pin drive/USB/Flash drive
13. What command line tool is used for monitoring Active
Directory and provides functionality such as performing
connectivity and replication tests?
Answer: dxdiag
14. What defines a chain of site links by which domain
controller from different sites can communicate?
Answer: Site Link Bridge
You want to set up a dual-boot scenario between Windows 7
and Windows Server 2008. How would you do this?
Answer:
Step 1: Partition hard drive
Step 2: Install Windows 7 first
Step 3: Then install Windows Server 2008 in the second
partition
How many RID (Relative Identification) Master in one
domain?
Answer: Single
What may be the problem and what should be done if the
display does not match what you expect to view on the
monitor?
Answer: Probably, the video driver is not installed.
Install the video driver
What will you do if a customer wants to install an operating
system in his PC but does not have an optical drive?
Answer: Create a bootable flash disk
What may be the problem if a computer does not recognize a
bootable flash drive? What would you do to resolve this?
Answer: Maybe the BIOS is not properly configured
to boot on the
flash drive. Configure the BIOS to boot on the flash drive
After testing the assembled product, you have noticed that the
product is not working, what are the possible causes?
Answer:
Cold solder
wrong component placement,
wrong polarity
If after assembling a brand new computer the monitor does
not display any image or character, what may be the possible
causes?
Answer:
Power on switch
monitor cable
What should you configure in the BIOS when you are going to
install an operating system using an optical media?
Answer: Boot sequence
What should you do if accidentally, water spilled on the
computer which you are currently using?
Answer: Power off the unit immediately, wipe with
dry cloth the external parts and blow dry to ensure
that internal portions are completely dry before
turning the power on.
What term is used to define one or more IP subnets that are
connected by the fast links?
Answer: Site
Based on rules, what type of network would you suggest to
your client who wants to network more than 100 computers?
Answer: Client/Server type of network
What type of network would you recommend if your client
has only few computer units?
Answer: Peer to peer network
What if the computer you have to network is more than 100,
and you have noticed that the network is slowing down, what
are you going to do? Give at least one recommendation?
Answer: Divide the network into groups or subnet
the network
What would you do if the devices that you are going to
network are far from each other?
Answer: Use an extender or repeater
What would you do if you suspect that the cause of the trouble
in the network is the cable?
Answer: Get a LAN tester and check the cable
Swap a good or working cable in place with the suspected
cable
After checking the cable with LAN tester and the tester
indicates that the output of the two ends swapped: pin one
goes to pin three from the other end, and pin two goes to pin
six on the other end, what does it signify? Is it good or bad?
Answer: The cable is good and it is a crossover type
Cable
After replacing a good cable, still the computers cannot
connect to each other, what are the possible causes if the
network is using static IP addresses?
Answer:
- Wrong IP address
- Maybe some computers don’t belong to the workgroup
-Wrong subnet mask
After configuring the network interface card, how will you
going to test the connectivity of your network?
Answer :
- Ping each other
What type of cable will you use to connect two computers?
Answer:
Crossover cable
What is the common type of cabling standards used for straight thru
cable?
Answer: T568B standard
