QUESTION AND ANSWER

COC 1 – Install and configure computer systems

1. You want to set up a dual-boot scenario between Windows 7 and Windows Server 2008. How would you do this?

Answer: Step 1. Partition hard drive

Step 2. Install Windows 7 first

Step 3. Then install Windows Server 2008 in the second partitions

2. What do you call the computer software which you configure before installing the OS?

Answer: BIOS

3. What would you advise to a client who wants to improve the computer’s built-in video card?

Answer: Buy an internal video card having higher memory capacity

4. What type of screw driver will you use for small screws usually found in Compaq and Apple computers?

Answer: Torx Screwdriver

5. How will you check and what instrument will you use to determine whether the power supply is providing enough
voltage output or not?

Answer: Voltmeter. Measure the output voltage of the power supply using appropriate setting on the voltmeter.

6. What will you do if a customer wants to Install an operating system in his PC but does not have an optical drive?

Answer: Create a bootable flash disk/flash drive

7. What may be the problem if a computer does not recognize a bootable flash drive? What would you do to resolve this?

Answer: Maybe the BIOS is not properly configured to boot on the flash drive. Configure the BIOS to boot on the
flash drive

8. What will you do if after installing both the IDE hard drive and optical drive you have noticed that only one drive is
working?

Answer: Check the Jumper Setting

9. If after assembling a brand new computer the monitor does not display any image or character, what may be the
possible causes?

Answer: Check power on switch, check monitor cable

10. What you should do after installing peripheral devices such as sound card?

Answer: Install driver

11. What should you configure in the BIOS when you are going to install an operating system using optical media?

Answer: Boot Sequence

12. What should you do if suddenly there is a lightning storm that occurs while assembling a computer?

Answer: Power off the computer and unplug it from the outlet.

13. What should you do if accidentally, water spilled on the computer which you are currently using?

Answer: Power off the unit immediately, wipe with dry cloth the external parts and blow dry to ensure that
internal portions are completely dry before turning the power on.
COC 2 – SET UP COMPUTER NETWORKS

1. What do you call a bootable disk that contains a full usable OS?

Answer: Live CD/DVD

2. What term is used to define one or more IP subnets that are connected by the fast links?

Answer: Site

3. What kind of cable are you going to use if you want to network two computer units only?

Answer: Crossover cable

4. Based on rules, what type of network would you suggest to your client who wants to network more than 300
computers?

Answer: Client/Server type of network

5. What type of network would you recommend if your client has only few computer units?

Answer: Peer to peer network

6. What would you if the devices that you are going to network are far from each other?

Answer: Use an extender or repeater

7. What would you do if you suspect that the cause of the trouble in the network is the cable?

Answer: Get a LAN tester and check the cable Swap a good or working cable in place with the suspected cable

8. After replacing a good cable, still the computers cannot connect to each other, what are the possible causes if the
network is using static IP addresses?

Answer: Wrong IP address – maybe some computer don’t belong to the workgroup – wrong subnet mask

9. After configuring the network interface card, how will you going to test the connectivity of your network?

Answer: Ping each other – Using net view

10. What type of cable will you use to connect two computers?

Answer: Crossover cable

11. In order for computers to network, what are the things you are going to set or configure?

Answer: Workgroup name should be the same, IP addresses should have the same network address and host
address should be different; for subnet mask, computers in the same network or subnet should be the same.
COC 3 – SET UP COMPUTER SERVERS

1. What should you do if you want to transfer file/files into another computer? How do you share a folder name TESDA
in DRIVE C?

Answer: Create a folder using windows explorer. Right click the folder and click Sharing and Security

2. Name the two (2) kinds of Linux boot loader.

Answer: GRUB and LILO

3. What is the term used for software which is one part of the OS?

Answer: Third party software/installer

4. What do you call a bootable disk that contains a full usable OS?

Answer: Live CD/DVD

5. What allows businesses to define, manage, access and secure the resources including files, printer, people, and
applications?

Answer: Directory Services

6. What Windows Server 2008 is a special installation option that creates a minimal environment for running only specific
server or roles?

Answer: Server Core

7. What is the minimum amount of storage space required for the Active Directory installation files?

Answer: 200MB

8. You set up a network where each computer acts as a client and server and in which each user shares other’s resources,
including printer, what do you call this setup?

Answer: Peer-to-peer networking

9. What special identity group contains all authenticated users and domain guest?

Answer: Everyone

10. What do you call the group that you cannot manually modify or view its membership?

Answer: Special Identify Group

11. What may be the problem if the shared folder could not be accessed? What will you do to resolve the problem?

Answer: Maybe the computer does not belong to the network. Check the network address portion and the
workgroup

12. Aside from installing anti-virus software, how can you protect our server from viruses?

Answer: Install firewall, install updates

13. If one of the users forgot his/her password, how are you going to change the password? Enumerate the steps in
resetting a password using GUI.

Answer: Reset the password, Login as administrator. Click Start, right click My Computer, and then click Manage.
Click Local Users and groups, double click Users folder, select and right click the username, select Set password.

14. What are you going to do to access a server located far from the client computer which you are troubleshooting?

Remotely access the server using Remote Desktop Connection

15. What may be the reason why you cannot access and connect to other computers remotely? How would you resolve
the problem?

Answer: Maybe the computer has no password. Assign a password to that computer.

16. After installing an anti-virus to your network, you cannot connect to other computers, what could be the possible
cause of it?

Answer: Possibly, the anti-virus is blocking the network access. You have to configure the anti-virus so as to not
to block network access.

17. After logging, you noticed that you cannot change the IP address of other users, what could be the possible cause?

Answer: The password or account is not an administrator account.

18. What policies are you going to suggest to secure your server?

Answer: Use anti-virus software, Prohibit downloading unless authorized by the Administrator, Restrict
administrative access

19. What would you suggest in order to come up with a strong admin password?

Answer: Use password that has combination

20. As an Administrator and security precaution, what type of account will you see in performing ordinary tasks?

Answer: Power user account. Limit the use of administrator account

COC 4 – MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

1. What may be the causes why the computer displays a black screen and produces no beeps when power is turned on?
What should you do to correct the situation?

Answer: The probable cause must be the RAM. Turn off the computer, unplug it, remove the cover, and remove
the card. Then take a plain old pencil eraser and rub it over the contacts on the part of the card that fits into the
slot.

2. If RAM is not the cause, what may be the other cause and what should you do to solve the problem?

Answer: The other probable cause maybe the video card. Again, turn off the computer, unplug it, remove the
cover, and remove the card. Then take a plain old pencil eraser and rub it over the contacts on the part of the
card that fits into the slot.

3. If one of users forgot his/her password, how are you going to change the password? Enumerate the steps in resetting
a password using GUI.

Answer: Reset the password. Login as administrator. Click Start, right click Computer, then Manage, properties.
Click local Users and groups, double click Users folder, right click its username, and select Set Password

4. How would you avoid overheating of devices such as CPU, or any other devices that produces more heat?

Answer: Provide the computer proper ventilation or just cleaning or removing the dust from the fans, dust can
slow down the moving rotation of fans.

5. The computer power supply fan is creating noise. If after inspection you found out that it is rotating slowly, what would
you do?

Answer: Replace the power supply

6. After transferring the computer unit, the monitor has no more display but the power indicator is on, what are the steps
that you must do? Name two causes of the problem.
 Answer: Cable, ATX Power Supply on the motherboard, Graphic Card

Steps: Check the Cable, check the on board power supply, check graphic card and then test the unit

7. How would you avoid power supply overloading?

Answer: Be sure to buy a power supply that has its proper wattage rating. For computers having plenty of
peripherals, it is recommended to have a higher wattage rating power supply (e.g. 1000 watts)

8. What are the possible causes if the printer is not responding?

Answer: Printer cable is defective or not connected – printer driver is not installed correctly or corrupted – no
power supply.

9. What are the possible causes if the computer system does not boot?

Answer: Cables are defective or not properly connected – defective or no power supply – No OS Installed

10. In the absence of an internal/external optical drive, what option can you use to install an OS?

Answer: Flash drive