Republic of the Philippines

Department of Education
REGION V-BI COL
SCHOOLS DI VI SI ON OF CAM ARI NES SUR
DON SERVI LLANO PLATON M EM ORI AL NATI ONAL HIGH SCHOOL

COMPUTER
SYSTEMS SERVICING
NC II
(Quarter 1- Week 1)

Page 1 of 21
 WEEK 1 :PRE-TEST

II. MULTIPLE CHOICE. Choose the letter of the correct answer

1. The following are types of hazards EXCEPT FOR:

a. Thermal Hazards c. Physical Hazards
b. Electric Shock Hazards d. Chemical Hazards
2. Hazard ____________ involves observing the workplace’s surroundings to recognize potential risks.
a. Observation c. Control
b. Identification d. Recycling
3.is the possibility of the hazard harming someone.
a. Danger c. Material
b. Assessment d. Risk
4. Hazards are anything that can hurt a person.
a. True c. maybe
b. false d. none of the options
5. The most important one is SWITCHING OFF. The first step is to stop the flow of electricity into your computer.
a. True
b. false
c. maybe
d. none of the options

I. TRUE OR FALSE: State your agreement or dis agreement with the statement below. Write True if you agree
and False if you disagree.

__________1. As a computer technician, the ability to work in groups and the ability to translate technical
information to non-technical users are not required when working in this field.
__________2. A person who has achieved the Computer Systems Servicing NC II Qualification is competent to
be a language editor
___________3. Computer software needs maintenance services in order to repair normal wear and tear.
__________ 4. The Department of Education facilitates the competency assessment for computer technicians.
___________5. Companies prefer candidates with previous PC repair experience and they may look for
candidates with experience repairing specific brands of computers.

II. IDENTIFICATION. Identify the following Job functions below:

_______________1. This Job may include setting up hardware and configuring software and drivers.
_______________2. This position may be common to computer related business that provide repair and
maintenance services.
_______________3. An information technology professional responsible in building and troubleshooting
computer networks.
_______________4. Responsible for producing components and assembling computer parts.
_______________5. Has a more diverse set of skills, but is responsible for maintaining and providing
technical support to overall daily computer performance

Page 2 of 21
 MODULE 1. UNIT 1: INTRODUCTION TO CSS

LESSON 1: CSS in the Electronics Industry

At the end of the lesson, you should be able to:
A. Identify the relevance of CSS in today's society;
B. Differentiate the possible careers after achieving the CSS Qualification;
C. Appreciate the importance of choosing CSS NC II Track

As many of today's basic functions are being simplified by technology, computers have been on the
forefront in developing innovations through its many functions.
Many of the things that we thought were impossible before are now being achieved by computers
nowadays.
In this digital economy, having the knowledge and skills in computer servicing is the start and most
fundamental of all.

 Why is CSS relevant?

In today’s industry, almost every establishment needs the assistance of technology. Even establishments
and businesses are now gearing towards the use of information technology to promote their services.
The demand for people who offer computer servicing and repair continues to increase as society rapidly
changes.

For example

 Computer hardware needs maintenance services in order to repair normal wear and tear.

 Network infrastructures used by organizations will need maintenance and monitoring.

 Computer equipment would need occasional repair and maintenance; thus, requiring the assistance of
computer systems service providers.
 Commonly, the industry’s main line of business is on selling computer hardware systems and components, as
well as providing repair and installation services.

Thus, if you were to venture in this industry, you must be well informed on basic concepts related to computer
systems servicing.

 What jobs can I land on?

Since society is now becoming more technology-driven and technology-dependent, it is no wonder that
more and more establishments are in need of the expertise of computer service providers.

The Computer Systems Servicing National Certificate (NC II) Qualification trains its learners with
competencies that will allow them to diagnose and troubleshoot PC systems and software issues, as well as
restoring its parts to return the device to its normal function.

A person who has achieved the Computer Systems Servicing NC II Qualification is competent to be a:

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 What are my job functions in the future?
  What does the Qualification require?

Because technology also changes rapidly, computer technicians must be

updated with the current trends, technology, and developments related to the
computer industry. In addition to that, computer staff may need to work with
various people that will require their expertise. Thus, the ability to work in groups
and the ability to translate technical information to non-technical users may be
required when working in this field.

Having a CSS NC II qualification is an entry point for a career in the computer field.

Being a computer technician may require you to travel to see clients or be at an office and
workplaces as a member of the IT support team. As a technician, you must possess the interests and
skills that the job demands.

 What knowledge and skills do I need?

As much as possible, you will need some prior knowledge and skills so that you will be able to
perform computer servicing easily.
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REQUIRED QUALIFICATION FOR A COMPUTER HARDWARE PERSONNEL:

Education
Employers prefer applicants who have completed and pass the National Certification Exam II (NC II) from any
DepEd School, vocational training institute or similar setting. Some employers require at least a high school
diploma.

Certifications
Trainees can take the TESDA NC II Computer System Servicing assessment to demonstrate their competency for
entry-level jobs to employers. The Technical Education and Skills Development Authority or TESDA offers a variety
of certification programs. In addition, technicians can achieve certifications even for trainer ship.
Physical and Personal Traits
PC technicians must be able to squat, bend and reach to access the computer equipment requiring repair. They
should be physically able to lift computer components. Employers want technicians who think analytically, are
organized and pay attention to detail. They should feel comfortable working under tight deadlines, and companies
may expect them to work overtime or on weekends.

Knowledge and Skills

Applicants should know how to use a variety of standard office software, and some jobs also require knowledge of
networking. Companies prefer candidates with previous PC repair experience (Immersion), and they may look for
candidates with experience repairing specific brands of computers. Technicians need strong oral communication
skills and should be able to explain their findings to customers using common terms.
Name:____________________________ Section:_________ Date:_____________

Lesson 1: Introduction to CSS

Written Work #1
I. TRUE OR FALSE: State your agreement or dis agreement with the statement below. Write True if you agree
and False if you disagree.

__________1. Having a Computer Systems Servicing NC II qualification is an entry point for a career in the
computer field.
__________2. As a computer technician, the ability to work in groups and the ability to translate technical
information to non-technical users are not required when working in this field.
__________3. Computer equipment would need occasional repair and maintenance; thus, requiring the
assistance of computer systems service providers.
__________4. A person who has achieved the Computer Systems Servicing NC II Qualification is competent to
be a language editor
__________5. Computer software needs maintenance services in order to repair normal wear and tear.
_________ 6. Anyone can perform a planned installation as long as he knows it.
_________ 7. The Department of Education facilitates the competency assessment for computer technicians.
__________8. Computer Technicians are given the TESDA NC II Computer Systems Servicing by TESDA after
successfully taking the Assessment.
_________ 9. Computer Technicians need not to have strong oral communication skills for they only repair
computers.
__________10. Companies prefer candidates with previous PC repair experience and they may look for
candidates with experience repairing specific brands of computers.

II. IDENTIFICATION. Identify the following Job functions below:

_______________1. This Job may include setting up hardware and configuring software and drivers.

_______________2. This position may be common to computer related business that provide repair and
maintenance services.

_______________3. An information technology professional responsible in building and troubleshooting

computer networks.

_______________4. Responsible for producing components and assembling computer parts.

_______________5. Has a more diverse set of skills, but is responsible for maintaining and providing
technical support to overall daily computer performance.
 Lesson 2. Applying Quality Standards

At the end of the lesson, you should be able to:

A. Enumerate the different forms in assessing the quality of materials
B. Obtain work instruction in accordance with standard operating procedures

Standards are sets of rules that outline specification of dimensions, design of operation, materials, and
performance. Standards provide basis for good quality and protocol.

When it comes to computer systems servicing, standards are important as it serves as comparison for
computer performance. Maintaining quality is important to manage customer satisfaction where the revenue and
profits will depend upon.

 Assessing Quality
In computer systems servicing, you will be handling a lot of equipment. You will be purchasing
them, assembling and disassembling, repairing, or even maintaining them!

That is why it is important to assess the quality of the materials you will be receiving especially
when you are purchasing from a supplier.

Here are some standard protocols in checking the materials and goods you will be receiving in
work assessing quality
Assess Quality of Received Materials

The student must relate material properties to product and process quality. These are the factors that
must be taken into consideration when choosing the right material for their components and assemblies:

1. Selection of material

Material selection is one of the most common tasks for design engineering. The ability to assess the material’s
impact on the performance of a product is crucial for reliable performance. Sometimes, buyers are also considering
the label or name of the company which are producing great quality of materials and are known in the market.
Examples are the name HP for printer and Intel for some computer hardware.

2. Testing of material

The testing of material properties is widely understood to be the key to obtaining data for a project, performing
failure analysis, or understanding material interactions. Material testing also provides information on the quality of
incoming and outgoing products. Inspection test equipment and techniques are demonstrated for a wide range of
materials and assemblies during the class. This provides the participants with both knowledge of the common
failure modes.

3. Cost of material

The cost of material is also considered when buying or selecting materials for a specific project. The amount may
vary but never taken for granted the quality and the reliability of the material. Will you buy material which is less
expensive but worst in quality? Will you buy material which you cannot afford? People look for places which can
meet their standards and right cost for materials.

Before planning and designing takes place, you should evaluate the material options and system
requirements
The characteristic of the materials to be used for specific project must be:
 of good quality

 This is the most important factor when choosing materials to buy. Products with good quality are long-
lasting and safe to use because you know that it follows certain standards before being commercialized.

 reliable

 It means that you can be sure that it will perform its function well, will operate safely and will give the best
it could give.

 suitable for the application/purposes

 Choose the materials which are very necessary to make the project possible. Making a list of
products/materials to buy is a good trait of a wise consumer. Products which are not to be used must be
crossed out.

 low cost

 It doesn’t mean that you will choose for the less expensive one and exclude the quality. Low cost means
you can afford to buy the materials without hurting your pocket and being assured of better quality.
  Documentation
Here are some samples of log reports and documentation assessed by a quality checker.

Take note however, that not all organizations will make use of the same form.

 Inventory Form
Here is an example of an inventory form.
You will be encountering this after disassembling computers. You will be listing down the PC
specifications in this form.
You can write the general description of what the item is under Items while you can write the
specifications or necessary description below Description/Specification. Anything else that you think are
important notes should be written on the Remarks column
Name:____________________________ Section:_________ Date:_____________

Lesson 2: Applying Quality Standards

Written Work #2
I. Enumerate the following.
1. What are the three factors to be considered when choosing the right material?
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________

2. What are the three characteristics of materials to be used for specific project?
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________

II. What does Good Quality mean?

_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
LESSON 3: OHS Policies and Procedures
At the end of the lesson, you should be able to:
A. Enumerate the differentiate Occupational Health and Safety Procedures and Policies;
B. Identify the basic precautions and procedures in planning, preparing, installing and testing of
computer hardware and software.
C. Determine the effects of computers to the people, health risk, and to the environment.

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Occupational Health and Safety or OHS is concerned with health, safety, and welfare issues in the
workplace. Policies and procedures are important in discussing OHS because it aims to make the workplace safer
and better for workers and stakeholders.

It is concerned with many factors such as removal of hazards and reducing accidents in the workplace.

As a future computer technician, it is your responsibility to know these standard protocols especially since
you will be assembling and repairing expensive and sensitive equipment that need care and proper handling.

 Occupational Health and Safety

Occupational Health and Safety (OHS) is a set of policies and procedures that is followed in a
workplace in order to prevent accidents, illnesses, and injuries.
It involves knowing the risks that can be encountered in a workplace and figuring out how it can be prevented.

Following OHS policies and procedures is important when dealing with electronics since it would protect
not only the personnel dealing with the components, but also the unit itself.
Three steps may be done to facilitate OHS procedures in a CSS work space:

1. Hazard identification
2. Risk assessment
3. Risk control

In addition to that, here are some additional OHS Procedures that must be observed in computer servicing:

1. Contingency measures during workplace's accidents, fires and other emergencies are recognized
2. Personal Protective Equipment are properly used/worn in accordance to organization's OHS procedures
practices
3. Hazards/risk in the workplace and other considerations are identified to minimize and eliminate risk to co-
workers, workplace and environment.
4. Always ground your self before touching any parts of the computer.
5. Be careful with the tools that causes short circuit
6. Always wear rubber sole shoes when standing on the ground and in concrete floor
7. Always turn-off and remove the power cord of the computer before working on it.
8. When doing/making circuit changes, Always turn-off and remove the power cord from the equipment and
discharge the capacitor.
9. Replace only fuses with those proper ratings.
10. Hold component by the edges and do not touch the IC's.
11. Do not use excessive force if things don’t quite slip into place.
12. Do not work alone.

 Hazard Identification

Hazards are anything that can hurt a person. Example of hazards that can be encountered when
conducting computer systems servicing are:

 Tangled electrical cords

 Unsecured or unevenly stacked boxes
 Noise

Hazard identification involves observing the workplace’s surroundings to recognize potential risks.

What are common hazards that can be encountered in the electronic industry?
 Risk Assessment

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  Risk Control

Once the hazard has been

identified and its risks have been
evaluated, it is time to address these
issues:

 Ask your supervisor for

instruction and training
before using or repairing an
equipment.

 Do not carry or move heavy

objects by yourself.
 During installation and initial test, careful planning and preparation are to be done. To avoid personal
injury and damages to wiring due to sharp pins on connectors and printed circuit assemblies, rough chassis
edges and corners, and hot components.
Adhere to warnings and limitations regarding accessibility into areas designated only for authorized technical
personnel.

SOME BASIC PRECAUTIONS AND PROCEDURES:

 Before starting the installation, read carefully the documentation and procedures on any hardware
and software settings that may be required.
 Failure to do the proper jumper setting may cause damage to your CPU.
 Without an effective cooling fan, the CPU can overheat and cause damage to both CPU and the
motherboard.
 Each bank must have the same size and type of memory installed in pairs.
 Before adding and removing any other system components, make sure that you unplug your power
supply. Failure to do so may cause damage to your motherboard and in the system component.
 Test the computer, ensuring that it meets the necessary system requirements before booting up.
 If the computer does not pass any of the power on self-test (POST), the computer will receive an
irregular power on self-test. An irregular POST is a beep code which is different from the standard
beep which can either be no beeps at all or a combination of different beeps.

EFFECTS OF COMPUTERS

Some effects of computers relating to the violation of privacy, the impact on the labor force, health risks, and
the impact on the environment.

1. Violation of Privacy

Nearly every life event is stored in a computer somewhere--in medical records, credit reports, tax records,
etc. It is crucial that personal and confidential records be protected properly. In many instances, where these
records were not properly protected, individuals have found their privacy violated and identities stolen.
2. Impact on Labor Force

Although computers have improved productivity in many ways and created an entire industry with hundreds
of thousands of new jobs, the skills of millions of workers and managers have been replaced by computers.
Thus, it is crucial that workers keep their education up-to-date. A separate impact on the labor force is that
some companies are outsourcing jobs to foreign countries instead of keeping their homeland labor force
employed.
3. Health Risks

Prolonged or improper computer use can lead to injuries or disorders of the hands, wrists, elbows, eyes,
necks, and back. Computer users can protect themselves from these health risks through proper workplace
design, good posture while at the computer, 8
and appropriately spaced work breaks. Another health risk, called computer addiction, occurs when someone
becomes obsessed with using the computer. Once recognized, computer addiction is a treatable disorder.
4. Public Safety

Adults, teen, and children around the world are using computers to share publicly their photos, videos,
journals, music, and other personal information. Some of these unsuspecting, innocent computer users have
fallen victim to crimes committed by dangerous strangers. Protect yourself and your dependents from these
criminals by being cautious. For example, do not share information that would allow others to identify or locate
you.
5. Impact on Environment

Computer manufacturing processes and computer waste are depleting natural resources and polluting the
environment. The amount of resources required to manufacture a personal computer equals that of a mid-
sized car. When computers are discarded in landfills, they release toxic materials and potentially dangerous
levels of lead, mercury, and flame retardants. Strategies that can help protect the environment include
recycling, regulating manufacturing processes, extending the life of computers, and immediately donating
replaced computers.
Name:____________________________ Section:_________ Date:_____________

Lesson 3. OHS Policies and Procedures

Written Work #3

II. MULTIPLE CHOICE. Choose the letter of the correct answer

1. The following are types of hazards EXCEPT FOR:

a. Thermal Hazards c. Physical Hazards
b. Electric Shock Hazards d. Chemical Hazards
2. Hazard ____________ involves observing the workplace’s surroundings to recognize potential risks.
a. Observation c. Control
b. Identification d. Recycling
3.is the possibility of the hazard harming someone.
a. Danger c. Material
b. Assessment d. Risk
4. Hazards are anything that can hurt a person.
a. True c. maybe
b. false d. none of the options
5. The most important one is SWITCHING OFF. The first step is to stop the flow of electricity into your computer.
a. True
b. false
c. maybe
d. none of the options

II. MATCHING TYPE

Direction: Select your answer on the choices below that will correspond on the statement. Write the letter of your
answer on the space provided.
A. Violation of Privacy
B. Impact on the Environment
C. Public Safety
D. Health Risk
E. Impact on Labor Force

__________1. Computer manufacturing processes and computer waste are depleting natural resources and
polluting the environment.
__________2. Although computers have improved productivity in many ways and created an entire industry with
hundreds of thousands of new jobs, the skills of millions of workers and managers have been replaced by
computers.
__________3. It is crucial that personal and confidential records be protected properly.
__________4. Adults, teen, and children around the world are using computers to share publicly their photos,
videos, journals, music, and other personal information.
__________5. Prolonged or improper computer use can lead to injuries or disorders of the hands, wrists, elbows,
eyes, necks, and back.
 KEY ANSWERS
PRE-TEST
1.A
2.B
3.D
4.A
5.A
I.
1.FALSE
2. FALSE
3. FALSE
4. FALSE
5. FALSE

II
1. Computer Service Technician
2. Computer Repairman
3. Network Technician
4. Computer Assembler
5. Computer Maintenance Technician

Lesson 1: Introduction to CSS

Written Work #1
I.
1. True 10. True
2. False II.
3. True 1. Computer Service Technician
4. False 2. Computer Repairman
5. False 3. Network Technician
6. True 4. Computer Assembler
7. False 5. Computer Maintenance Technician
8. True
9. False
 Lesson 2: Applying Quality Standards
Written Work #2
I.
1. What are the three factors to be considered when choosing the right material? (Answers may vary)
The three factors to be considered when choosing the right materials are:

2. What are the three characteristics of materials to be used for specific project? (Answers may vary)
The characteristics of materials to be used for specific project are good quality, reliable, suitable for the
application/purpose and low cost.

II. What does Good Quality mean? (Answers may vary)

Good quality means that the product is long-lasting and safe to use because you know that it follows
certain standards before being commercialized.

Lesson 3. OHS Policies and Procedures

Written Work #3
I. MULTIPLE CHOICE
1. A
2. B
3. D
4. A
5. A

MATCHING TYPE
1. B
2. E
3. A
4. C
5. D

References:
TESDA
Computer Hardware Servicing Module Grade 7 -10 Learning Module
Department of Education Learning Module